Momentum Energy Transforms Its Bus. with Accenture & Salesforce Sales Cloud, Service Cloud, Marketing Cloud & Community Cloud
11 December 2017 - 11:59PM
Business Wire
Accenture’s work with energy services company
recognized in annual Salesforce Partner Innovation Awards
Accenture (NYSE:ACN) announced that it has helped Momentum
Energy, one of the fastest growing Victorian energy retailers,
transform its business by leveraging Salesforce cloud solutions to
improve their customer experience, enable new capabilities, and
increase competitiveness and growth.
For this innovative work, Accenture has been recognized with the
Connected Partner Ecosystem Award as part of the annual Salesforce
Partner Innovation Awards. The award was presented at Dreamforce
2017, one of the leading and most inspiring technology events of
the year.
In less than one year, Accenture worked with Momentum Energy to
implement four Salesforce clouds concurrently including Sales
Cloud, Service Cloud, Marketing Cloud and Community Cloud. These
cloud deployments have resulted in a simpler, easier-to-navigate
process for customers to purchase and manage services. For Momentum
Energy, the new digital capabilities provide a single view of
customers, improve speed to market through enhanced product
delivery, significantly increase operational efficiencies and a
cohesive omni-channel digital customer experience.
“Increasing competition and disruption in the domestic energy
retail market means we need to be leaders in innovation, technology
and customer experience,” said Paul Geason, managing director at
Momentum Energy. “We worked with Accenture to help us create
competitive advantage through new digital capabilities enabled by
Salesforce. This is allowing us to achieve differentiation in the
market and provide our customers with simple self-service tools to
better manage their energy consumption.”
“As a leading Salesforce alliance partner with extensive
industry capability and one of the world’s largest workforces of
Salesforce-skilled consultants, Accenture helped Momentum Energy
deploy all four cloud solutions within one year and integrate them
with critical systems and business processes that manage their
ecosystem of customers, employees and partners,” said Charlie
Richardson, managing director at Accenture. “Today, they have
modern digital capabilities that support their core business from
customer acquisition and care to field sales and service to
back-office finance and billing.”
“The Salesforce Partner Innovation Awards recognize the
incredible work performed by our alliance partners, and their
dedication to delivering customer success,” said Tyler Prince,
executive vice president of Worldwide Alliances and Go-to-Market
Innovation at Salesforce. “In this age of the customer, it’s
imperative that companies focus on customer success. It’s not only
a customer expectation, it’s a vital component of a company's
long-term success strategy.”
The award caps an exceptional year that has seen Accenture
invest in and launch numerous industry cloud solutions built on
Salesforce to address new client challenges, such as the Research
Life Sciences Cloud solution, Accenture Citizen Engagement
Solution, and Customer Experience Solution for Utilities. Each of
these solutions features new capabilities enabled by Salesforce
Einstein and Lightning Bolt.
In addition, Accenture was recognized by several industry
analyst reports for its Salesforce practice expertise with
accolades, such as:
- A leader that “stands out with scale,
breadth, depth and focus on transformation” among global Salesforce
Implementation Partners in The Forrester Wave™: Salesforce
Implementation Partners, Q3 2017;
- Among the “Winner’s Circle” for
excellence in both execution and innovation in the latest HfS
Blueprint Report, Salesforce Services 2017; and
- A leader for Salesforce Implementation
Services in the IDC MarketScape: Worldwide Salesforce
Implementation Services 2017 Vendor Assessment (Sep 2017, Doc
#US41931917).
Salesforce, Dreamforce and others are among the trademarks of
salesforce.com, inc.
Accenture, its logo, and High Performance Delivered are
trademarks of Accenture.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With approximately
425,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
About Momentum Energy
Momentum Energy is a 100% Australian-owned and operated, energy
retailer. We pride ourselves on innovation and outstanding customer
service. To date, we retail electricity in Victoria, New South
Wales, South Australia, Queensland, the ACT, and the Bass Strait
Islands. We offer competitive rates to both residential and
business customers along with a range of innovative energy products
and services. We also retail natural gas to Victorian
customers.
Momentum Energy is owned by Hydro Tasmania, Australia's
largest generator of renewable energy - generating hydro and wind
power. Hydro Tasmania is also the nation's largest water manager.
It is owned by the State of Tasmania and has been at the forefront
of renewable energy innovation for more than 100 years.
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AccentureGuy Cantwell,
+1-281-900-9089guy.cantwell@accenture.comorAccenture London, UKMatt
Corser, +44 755 784 9009matthew.corser@accenture.com
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