NEW YORK, June 8, 2021 /PRNewswire/ -- Atento S.A. (NYSE:
ATTO, "Atento" or the "Company"), the leading company in customer
relationship services and business process outsourcing (CRM / BPO)
in Latin America and one of the
five largest providers worldwide, announced today the appointment
of Kiomara Hidalgo as the new Global
Chief People Officer. Hidalgo will focus on standardizing Atento's
human resources department in all the countries in which the
company is present, improving the processes for welcoming,
attracting and retaining talent.
Kiomara Hidalgo has more than 20
years of experience in human resources in different sectors such as
healthcare, retail, technology and education, and also in
international environments in companies included in the Fortune 500
list. Previously, Hidalgo was Vice President of Human Resources at
Eulen America, a position where she worked with a strategic vision
in business development, implementing human capital management
strategies, from talent acquisition to retention, through
organizational development.
Kiomara Hidalgo holds a Human
Resources Management Bachelor's Degree from Florida International University (FIU) and a Master
in the same discipline from FIU Business College. Throughout her
career she has led human capital management and organizational
projects for companies such as Alorica, United Data Technologies
and Bupa Global. Kiomara will promote teamwork and collaboration
through leadership management models to improve performance,
technological advancement and strategic direction of the
Organization.
"With her experience and management style, Kiomara will be a key
asset to further integrate our Human Resources area and improve
standardization among countries, transforming the organizational
culture and providing clients with greater agility and quality,"
says Carlos López-Abadía, Atento's CEO. "As Atento's Global CPO,
Kiomara will be in charge of improving the quality of leadership
and supporting our agents, accelerating the Company´s
transformation process through technology and human talent, with
innovation as a key pillar to a continuous successful journey."
With this appointment, Atento continues to reinforce its
transformation strategy with a global point of view, combining
in-depth knowledge of customer relationship services operations
with the importance of fostering talent to develop a much
friendlier work environment where the company values are shared
internationally.
"It is an honor to accept this new professional challenge and
contribute my vision of Human Resources management to reinforce the
One Atento and One Team initiatives already launched with quality
leadership, continuous training and optimization in the processes
of attracting and retaining talent. These actions will undoubtedly
result in further improvement of our innovative services," states
Kiomara Hidalgo. "The goal is to
keep promoting the development of our Next Generation Services
through technology, with the essential human touch. Empathy and
closeness with employees are essential to continue learning,
growing and improving."
About Atento
Atento is the largest provider of
customer relationship management and business process outsourcing
("CRM BPO") services in Latin
America, and among the top five providers globally. Atento
is also a leading provider of nearshoring CRM BPO services to
companies that carry out their activities in the United States. Since 1999, the company has
developed its business model in 13 countries where it employs
approximately 140,000 people. Atento has over 400 clients to
whom it offers a wide range of CRM BPO services through multiple
channels. Atento's clients are mostly leading multinational
corporations in sectors such as telecommunications, banking and
financial services, health, retail and public administrations,
among others. Atento's shares trade under the symbol ATTO on the
New York Stock Exchange (NYSE). In 2019, Atento was named one of
the World's 25 Best Multinational Workplaces and one of the Best
Multinationals to Work for in Latin
America by Great Place to Work®. Also, in 2021 Everest named
Atento as a star performer Gartner named the company as a leader in
the 2021 Gartner Magic Quadrant. For more information visit
www.atento.com
Investor
Relations
Shay Chor
shay.chor@atento.com
|
Investor
Relations
Fernando
Schneider
fernando.schneider@atento.com
|
Media
Relations
Pablo Sánchez
Pérez
pablo.sanchez@atento.com
+34
670031347
|
Forward-Looking Statements
This press release contains
forward-looking statements. Forward-looking statements can be
identified by the use of words such as "may," "should," "expects,"
"plans," "anticipates," "believes," "estimates," "predicts,"
"intends," "continue" or similar terminology. These statements
reflect only Atento's current expectations and are not guarantees
of future performance or results. These statements are subject to
risks and uncertainties that could cause actual results to differ
materially from those contained in the forward-looking statements.
In particular, the COVID-19 pandemic, and governments'
extraordinary measures to limit the spread of the virus, are
disrupting the global economy and Atento's industry, and
consequently adversely affecting the Company's business, results of
operation and cash flows and, as conditions are recent, uncertain
and changing rapidly, it is difficult to predict the full extent of
the impact that the pandemic will have. Risks and
uncertainties include, but are not limited to, competition in
Atento's highly competitive industries; increases in the cost of
voice and data services or significant interruptions in these
services; Atento's ability to keep pace with its clients' needs for
rapid technological change and systems availability; the continued
deployment and adoption of emerging technologies; the loss,
financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; and Atento's ability to recover consumer
receivables on behalf of its clients. In addition, Atento is
subject to risks related to its level of indebtedness. Such risks
include Atento's ability to generate sufficient cash to service its
indebtedness and fund its other liquidity needs; Atento's ability
to comply with covenants contained in its debt instruments; the
ability to obtain additional financing; the incurrence of
significant additional indebtedness by Atento and its subsidiaries;
and the ability of Atento's lenders to fulfill their lending
commitments. Atento is also subject to other risk factors described
in documents filed by the comp any with the United States
Securities and Exchange Commission. These forward-looking
statements speak only as of the date on which the statements were
made. Atento undertakes no obligation to update or revise publicly
any forward-looking statements, whether as a result of new
information, future events or otherwise.
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SOURCE Atento S.A.