U.S. Social Security Administration to Enhance Customer Experience for Millions of Americans with Avaya Communications Soluti...
20 October 2020 - 12:05AM
Business Wire
Verizon and Avaya selected by SSA to provide
intelligent, flexible Contact Center and Unified Communications
Platform spanning 1,300 locations
Avaya (NYSE: AVYA) today announced that its Avaya OneCloud
portfolio of communications and collaboration solutions has been
selected by the U.S. Social Security Administration (SSA) as part
of the agency’s digital transformation initiative to modernize and
transform their ability to rapidly respond to changing user needs
at manageable cost. Equally important, Avaya’s comprehensive
communications offering will support the SSA’s ability to deliver
an improved customer experience for millions of beneficiaries
across all service channels in an efficient and secure manner.
In its most recent IT modernization plan, the agency highlighted
its commitment to implement new solutions to enhance the customer
experience, better focus its workforce to address future needs and
reduce operating costs by adopting more robust and flexible
technology. The Avaya OneCloud portfolio of solutions for Contact
Center, Unified Communications and Collaboration represents the
evolution of business communications to a more intelligent platform
underpinned by customer-led innovation.
“Avaya continues to deliver the intelligent, secure and flexible
communications solutions that are enabling organizations of all
sizes to transform their operations to enhance customer experience
and workforce engagement in a cost-efficient way,” said Jerry
Dotson, Avaya VP of Public Sector. “With this long-term contract
with SSA, Avaya is delivering a competitive displacement solution
that enables the agency to evolve, transform and greatly improve
the way they serve the public, to meet their stated goals. We are
pleased to partner with Verizon to deliver on this critical
mission.”
Verizon is the systems integrator working with SSA, and
partnered with Avaya to provide the core communications
infrastructure for more than 62,000 employees across 1,300
locations supporting 24/7 business operations.
“Together with our partners at Avaya, Verizon will support the
SSA's mission and deliver critical digital transformation and
modernization solutions the SSA needs for the more than 65 million
Americans who rely on its services,” said Jennifer Chronis, Vice
President, Federal at Verizon.
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at http://www.avaya.com/.
Cautionary Note Regarding Forward-Looking Statements
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"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20201019005226/en/
For Media Inquiries: Alex Alias alalias@avaya.com
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