NEW YORK, Sept. 7, 2017 /PRNewswire/ -- Genpact (NYSE: G),
a global professional services firm focused on delivering digital
transformation for clients, today announced that it has acquired
TandemSeven, a Boston-headquartered company that delivers
customer and digital experience innovation consulting using design
thinking at its core. TandemSeven's ability to design better
customer experiences complements Genpact's digital capability aimed
at transforming business processes end-to-end. Terms of the deal
are not disclosed.
As part of its ongoing strategy to drive both digital-led
innovation and transformation along with digitally-enabled
intelligent operations for its clients, Genpact is investing in
leading technologies that are reimagining customer experiences and
transforming the way companies across many industries compete. The
acquisition of TandemSeven advances that strategy and extends
Genpact's ability to help its clients provide a seamless experience
from the front office all the way to the back office. TandemSeven
will boost Genpact's design thinking capabilities that have already
transformed operations and end-to-end customer journeys for a
number of its clients. Examples include the development of a
data-led digital product to dramatically revamp the supply chain of
a CPG company and the creation of a next-generation customer
payment experience for a financial services
company.
"We are excited to see Genpact make this strategic acquisition
to add experienced design thinking capability into the company,"
said Barbra McGann, EVP, Business
Operations, HfS Research. "It can help Genpact and its clients
design and operate as "OneOffice" – an integrated back, middle, and
front office that creates a relevant and meaningful experience for
stakeholders."
Superior customer experience is a key driver to generate growth
for large enterprises. However in many cases, interactions between
siloed front and back offices hampers the ability of enterprises to
provide the optimal customer experience.
The solution is to design intelligent automation, enabled by a
variety of new digital technologies including artificial
intelligence (AI) to enhance the human experience. That's where
TandemSeven's team of consultants, technologists, and designers, as
well as its UX360 customer analytics technology, will complement
Genpact's global business domain experts and digital and analytics
experts in applying Lean Digital and its Genpact Cora AI-powered
platform to help clients reimagine their customer experiences.
"TandemSeven has been a leader in customer experience innovation
by bringing together the disciplines of research, design
thinking, journey mapping, and user experience engineering
for both B2B and B2C clients," said Frank Torbey, CEO, TandemSeven. "We are
really excited to integrate these world-class capabilities with
Genpact's industry domain, process expertise, and digital
solutions."
"This strategic move further places human-centered design at the
core of the reimagination of customer and employee experiences.
This is a crucial development, at a time when AI and other digital
technologies are increasingly being leveraged in large enterprise
processes," said Gianni
Giacomelli, senior vice president and business leader,
Digital Solutions, Genpact. "Combined with our existing
capabilities and those recently added through our digital
acquisitions, TandemSeven's team will help digital transformation
truly happen for our clients."
Founded in 2001 and headquartered in Boston, TandemSeven's team of experts expands
Genpact's U.S. operations, including its Boston area AI and digital innovation hub
built on its recent acquisitions of Rage Frameworks and OnSource.
More information about TandemSeven is available at
https://www.tandemseven.com/.
About Genpact
Genpact (NYSE: G) is a global
professional services firm focused on delivering digital
transformation for our clients, putting digital and data to work to
create competitive advantage. We do this by integrating lean
principles, design thinking, analytics and digital technologies
with our domain and industry expertise to deliver disruptive
business outcomes – an approach we call Lean DigitalSM.
We deliver value to our clients in two ways – through digital-led,
domain-enabled solutions that drive innovation, and through
intelligent operations enabled by digital that design, transform
and run clients' operations. Our approach is continually refined in
one of the world's largest digital process sandboxes, where we test
and improve thousands of processes. For two decades, first as a
General Electric division and since 2005 as an independent company,
we have been passionately serving our clients. We generate impact
for clients from the Fortune Global 500 and beyond, and employ over
77,000 people in more than 20 countries, with key offices in
New York City, Palo Alto,
London, and Delhi. For additional information, visit
www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube,
and Facebook.
For more
information:
|
Gail Ferrari
Marold
(Genpact Media
Relations)
gail.marold@genpact.com
+1
919-345-3899
|
Abby
Trexler
(for
Genpact)
atrexler@peppercomm.com
+1
212-931-6179
|
Mark
Pinnes
(for Genpact
U.K.)
mpinnes@peppercomm.com
+44 20 7680
7121
|
Rudra
Bose
(for Genpact
India)
rudra.bose@bm.com
+91
9811626585
|
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SOURCE Genpact