RingCentral Announces Expansion of RingCentral Global Office Across Six Continents with Unified Team Messaging, Video Meeting...
13 October 2020 - 8:30PM
Business Wire
Delivers best-in-class regulatory compliance
and security
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions, today announced that RingCentral Global Office™, a
unified solution that includes team messaging, video meetings, and
a cloud phone system, will be available in six continents including
Africa, Asia, Australia, Europe, North America, and South America.
RingCentral is also announcing expansion into several countries --
Estonia, Greece, Lithuania, Slovenia, and South Africa.
RingCentral Global Office enables businesses to connect their
mobile and distributed workforces across multiple countries with
local phone numbers, PSTN access, and other capabilities. The
unique capabilities available to customers include:
- Licensing and Regulatory: Manages regulatory challenges
on behalf of customers, enabling them to operate in compliance with
local laws and regulations
- Emergency Services: Automatically provides the caller's
location to emergency dispatchers
- Security and Compliance: Provides robust security
measures at every level of the architecture and processes, and
support for regional certifications and frameworks such as ISO
27001, UK Cyber Essentials and complies with the German
requirements of Cloud Computing Compliance Controls Catalog
(C5)
- Quality of Service and Service Level Agreement (SLA):
Enables access to key operational Quality of Service metrics in
near real-time to monitor the phone system's global health and
proactively diagnose and troubleshoot issues, backed by an
industry-leading 99.999 percent SLA
- Language localization: Enables users to seamlessly
change language settings, setup multilingual IVRs, receive
localized voice prompts, and more in over 10 languages
“When you expand a unified communications platform globally,
it’s critical you meet all the local regulatory compliance,
security, and Service Level Agreement (SLA) needs of those
countries,” said Anand Eswaran, president and chief operating
officer, RingCentral. “With RingCentral, customers can rest assured
that they will get all the key capabilities to keep their global
teams and customers connected. We are helping our customers move
from legacy on-premise communications systems to the cloud with all
the inherent benefits of reduced costs, higher flexibility, and
increased capabilities.”
RingCentral offers its services via its cloud-based RingCentral
Global Connect Network™, a redundant service delivery architecture
built from the ground up and interconnects directly with service
providers enabling RingCentral to provide carrier-grade reliability
and quality of service globally. The RingCentral Global Connect
Network is a purpose-built framework with the carrier peering
relationships necessary to provide local service in various
countries. By handling the interconnects directly, RingCentral
removes the burden on enterprise customers of setting up and
managing on-premise systems in other countries. Unlike other cloud
competitors, RingCentral does not lease lines or outsource service
delivery to third parties.
For customers who have a presence in multiple countries, they
have traditionally had the complex problem of managing multiple
legacy phone systems and multiple carrier relationships.
RingCentral eliminates the need for businesses having to manage
this complexity with its single global platform. Customers can also
leverage Bring Your Own Carrier (BYOC) in most of the world, which
offers the customer flexibility to use another PSTN provider to
power their RingCentral solutions. This brings the added benefit of
extending RingCentral services to additional countries, flexible
migration to the cloud at the customer’s pace, and the ability to
leverage existing carrier contracts.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud
Message Video Phone™ (MVP), customer engagement and contact center
solutions for businesses worldwide. More flexible and
cost-effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2020 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral Global Office, RingCentral Global Connect Network,
Message Video Phone and the RingCentral logo are trademarks of
RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20201013005354/en/
Jyotsna Grover 650-513-8712 jyotsna.grover@ringcentral.com
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