RingCentral Leads in Omdia Unified Communications as a Service North American Scorecard for the Fifth Year in a Row
18 May 2021 - 9:00PM
Business Wire
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced that it ranked first in
this year’s Omdia Unified Communications as a Service (UCaaS)
Scorecard. The annual Omdia report evaluates the top North American
UCaaS providers, based on market share, financial stability, market
momentum, service development, and customer reviews. RingCentral
topped the rankings for the fifth consecutive year.
“RingCentral finished another strong year, solidifying its place
as the UCaaS market share leader and the leader of this year’s
Scorecard. As of year-end 2020, no other provider comes close to
RingCentral in terms of installed base of UCaaS seats,” said Diane
Myers, chief analyst at Omdia. “Even with the largest installed
base, it kept pace with average market growth, which helps it stay
ahead of the competition in a tight field. Additionally,
RingCentral had an impressive year with product development
outpacing most of the competition on new capabilities and
integrations across the board as it expanded its base of strategic
service providers and vendor resale partners.”
The 2021 Omdia UCaaS Scorecard highlights a number of key
strengths for RingCentral:
- Innovation: RingCentral operates its own platform with
continued enhanced service development but is not averse to
technology acquisition. The company acquired DeepAffects in
December 2020 for video AI and Kindite in March 2021 for cloud
security; both areas of growing importance as businesses move
forward with larger remote workforces that require secure solutions
and enhanced video interactions.
- Collaboration: The acquisition of Glip in 2015 gave
RingCentral key team collaboration capabilities. In April 2020,
RingCentral launched RingCentral Video® which it developed over the
past several years for full video conferencing capabilities, with
features including transcriptions, backgrounds, closed captioning,
display options, and the Glip® collaboration capabilities.
RingCentral Video has been fully integrated with RingCentral
Office® and is offered as a freemium standalone meeting and message
offering. RingCentral offers a true collaborative Message. Video.
Phone.™ (MVP™) solution.
- Integration capabilities: RingCentral has led the way in
integration of team collaboration and meetings within its core
Office stack and a wide range of user interfaces including a
browser-based application with WebRTC, and native applications for
iOS and Android.
- Open APIs: RingCentral has opened up its platform by
exposing APIs for developers. Developers can choose to build
integrations as one of two types: private and public. These allow
customers and partners to integrate with the RingCentral platform
and develop levels of customization.
- Contact Center: RingCentral offers a cloud contact
center through partnership with NICE CXone, which is tightly
integrated with the company’s Office product as a unified solution.
RingCentral provides the telephony, service and support, and
hosting for the contact center offering. Contact center is a key
area of focus for most UC cloud providers to drive more revenue per
customer and is proving to be a key growth area for
RingCentral.
“We are honored to be ranked number one for the fifth year in a
row by Omdia. It’s a great reflection of the positive impact our
people are having with customers and partners every single day,”
said Nat Natarajan, executive vice president of Products and
Engineering for RingCentral. “As we shift into a different hybrid
world of work, a cloud-based business communications platform with
message, video, and phone enables people to connect in any mode, on
any device, anywhere to get things done.”
Results are based on the 2021 Omdia UCaaS Scorecard. For more
information, please view this complimentary excerpt.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) platform. More flexible and
cost effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral offers three
key products in its portfolio including RingCentral Office®, a
Unified Communications as a Service (UCaaS) platform including team
messaging, video meetings, and a cloud phone system, Glip® the
company's free video meetings solution with team messaging that
enables Smart Video Meetings™, and RingCentral cloud Contact
Center solutions. RingCentral’s open platform integrates with
leading third party business applications and enables customers to
easily customize business workflows. RingCentral is headquartered
in Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message. Video. Phone., MVP, RingCentral Office, RingCentral
Video, Glip, Smart Video Meetings, and the RingCentral logo are
trademarks of RingCentral, Inc.
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Mariel Santos mariel.santos@ringcentral.com 650-830-4493
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