NEW YORK, Jan. 17, 2017 /PRNewswire/-- Verizon has
redesigned the My Fios App with a simplified design and new
features that include Facebook Messenger and a Wi-Fi Analyzer tool.
Customers can also manage their accounts, resolve service issues,
and connect to live and on-demand streaming Fios TV content on Fios
Mobile.
"Like everything we do, these App enhancements are a direct
response to customer feedback," said Miguel
Quiroga, head of digital for Verizon Fios. "For example,
'How can I improve my Wi-Fi speeds' is one of the most common
questions we get from customers, so we've put the ability to do
this right in the palm of their hand with the new Wi-Fi Analyzer
tool."
The new My Fios App began rolling out earlier this month and is
now available to all customers.
New Wi-Fi Analyzer Feature
Fios already has the fastest in-home Wi-Fi available, and now
it's getting even better as customers can improve their Wi-Fi
coverage by the touch of a screen using the My Fios App.
When paired with the Fios Quantum Gateway router, the app can –
with a single touch - evaluate performance between all connected
Wi-Fi devices and the router, identify possible sources of signal
interference, and either resolve the issues or make recommendations
to the customer on steps they can take to improve performance.
Whatever the customer's level of technical expertise, the Wi-Fi
Analyzer makes it easier than ever to get the most out of Fios
Internet over Wi-Fi.
Facebook Messenger Integration
Verizon Fios customers can now directly message us through
Facebook Messenger and get a quick response from one of our
technical experts when they have a question or need assistance. To
make this even easier, Facebook Messenger is now directly
integrated into the new My Fios App, so customers don't need to
switch applications to immediately start chatting with Verizon
customer service reps.
The redesigned My Fios App also comes with an all-new look and
feel that makes it simpler to view and pay bills, view missed calls
and voicemails, and get customer support.
It retains its original features as well, allowing customers to
get information about or pay a bill, manage Wi-Fi, and use
SmartCam, which lets tech support reps see a problem through the
customer's smart phone. Today, more than 60 percent of all Fios
customer interactions are done through one of these do-it-yourself
applications.
The My Fios App also links to Fios Mobile, the app that allows
customers to watch live Fios TV, video on demand content, and
remotely stream recorded DVR content on your mobile device in and
away from home.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, has a diverse
workforce of 162,000 and generated nearly $132 billion in 2015 revenues. Verizon operates
America's most reliable wireless network, with 113.7 million retail
connections nationwide. The company also provides communications
and entertainment services over mobile broadband and the nation's
premier all-fiber network, and delivers integrated business
solutions to customers worldwide.
Verizon's Online News Center: News releases, feature stories,
executive biographies and media contacts are available at Verizon's
online News Center at www.verizon.com/news/. News releases are also
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www.verizon.com/about/rss-feeds/.
Media contact:
Ray McConville
908.559.3504
raymond.mcconville@verizon.com
Twitter: @mcconvilleray
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SOURCE Verizon