Consumers have spoken, rated Verizon tops for network quality in J.D. Power Study for 23rd time in a row
18 July 2019 - 10:00PM
Verizon offers the nation’s best network experience. That’s not
according to us, or even multiple independent third party awards
covering every type of test (though we have plenty of those too).
That’s according to you, and tens of thousands of other wireless
consumers across the United States.
In the latest J.D. Power 2019 Wireless Network Quality
Performance Study℠, Volume 2, released today, customers rated
Verizon #1 in every single category, including calls, messages, and
data connection experiences. This marks an unbelievable 23rd time
in a row over 12 years that Verizon has won more awards in the
Study for top network quality. It is also the sixth consecutive
time Verizon has been undefeated across all six regions, including:
West, Southwest, Mid-Atlantic, North Central, Southeast, and
Northeast.*“Our engineers take great pride in providing the
nation’s premier wireless network experience, focusing on the
broadest coverage, unrivaled reliability and consistently fast
speeds. We are very proud to have won many different awards this
year based on every testing methodology out there, and this one
means a lot because it’s based on our customers’ experiences,” said
Heidi Hemmer, VP, Network & Technology at Verizon.
J.D. Power’s findings for 23 consecutive study periods cover 12
straight years (two volumes each year) in which Verizon has won
more J.D. Power Network Quality awards than any other national
wireless provider. More than 33,000 people participated in a
national survey conducted between January and June 2019 and
recognizes the highest-ranking companies based on the results of
their customers’ experience.
The latest in a string of independent,
third party awards for Verizon’s network
Only Verizon’s network wins across multiple types
of tests regardless of methodology, from numerous independent third
parties. In addition to J.D. Power, the latest award wins for
Verizon’s network include:
- RootMetrics, the nation’s most rigorous and
scientific network testers, reported on Tuesday in their first half
2019 results Verizon has won their overall network performance and
reliability awards for a record 12 consecutive times, sweeping all
six categories tested, while also being unbeaten in 120 of those
125 markets, or 96%. We won more 2x more awards than our nearest
competitor at the state level, and 7x more than the third ranked
carrier, while taking home the most awards at the metro level of
any wireless provider since testing by RootMetrics began. So
clearly, the gap between our network performance and the other
national wireless providers continues to grow *
- Tutela, which uses crowdsourced measurements
from apps for their studies, found that Verizon had the best
consistent quality score in the US**
- Opensignal, which collects data both actively
and automatically via its own apps and partner apps, named Verizon
#1 in Video Experience and 4G availability, and second in both
download speed experience and upload speed experience in its July
2019 USA Mobile Network Experience Report released Tuesday °
Under Key Findings: “Verizon users see big improvements in Video
Experience”…”Verizon’s dominance in this metric was nowhere more
apparent than in big cities, where it won or tied for every single
one of our regional video experience awards.” ***
- Nielsen, which uses national test data to
measure video streaming performance, shows Verizon’s network
delivered the best video streaming experience****
- Ookla uses crowdsourced speed test data, and
found Verizon provided the most consistent experience, had the
highest percentage of time spent on 4G and the lowest percentage
with no coverage*****
- P3, which uses crowdsourced data for their
analysis across three disciplines – Coverage, Data Speed and
Service Availability – named Verizon best for 4G coverage, voice
coverage, data coverage and download user speeds, according to the
P3 Mobile Benchmark USA January 2019 Report.******
To find out the latest on Verizon’s network and more information
on why we win third-party awards so consistently, see our quarterly
network update.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated revenues of $130.9 billion in 2018. The
company operates America’s most reliable wireless network and the
nation’s premier all-fiber network, and delivers integrated
solutions to businesses worldwide. With brands like Yahoo,
TechCrunch and HuffPost, the company’s media group helps consumers
stay informed and entertained, communicate and transact, while
creating new ways for advertisers and partners to connect.
Verizon’s corporate responsibility prioritizes the environmental,
social and governance issues most relevant to its business and
impact to society.
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media
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*Rankings based on the RootMetrics US National, State, and Metro
RootScore Reports: 1H 2019. Tested with best commercially available
smartphones on 4 national mobile networks across all available
network types. Your experiences may vary. Visit www.rootmetrics.com
for more details.
**Tutela Mobile Experience Report for the USA, based on
crowdsourced data collected in March 2019
***Opensignal Awards – USA: Mobile Network Experience
Report July 2019, based on independent analysis
of mobile measurements recorded during the period March
16 – June 13, 2019 © 2019 Opensignal Inc.
****Based on Verizon interpretation of 1H 2019 Nielsen Video
Test data collected nationally between January 1 – June 30,
2019
*****Ookla 2019 Speedtest U.S. Mobile Performance Report based
on more than 11.5 million consumer-initiated network tests on
Speedtest apps in the first half of 2019
******P3 Group P3 Mobile Benchmark USA January 2019 Report,
based on data collected October – December 2018
Media contact:Howie
Waterman917-359-5505howard.waterman@verizon.comTwitter:
@H20_hwaterman
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