TIDMIDS
RNS Number : 8245Z
International Distributions Svc PLC
18 May 2023
International Distributions Services plc
(Incorporated in England and Wales)
Company Number: 8680755
LSE Share Code: RMG
ISIN: GB00BDVZYZ77
LEI: 213800TCZZU84G8Z2M70
This announcement contains inside information for the purposes
of Article 7 of the Market Abuse Regulation (EU) 596/2014 as it
forms part of UK domestic law by virtue of the European Union
(Withdrawal) Act 2018 ("MAR"), and is disclosed in accordance
with the company's obligations under Article 17 of MAR
International Distributions Services plc
18 May 2023
INTERNATIONAL DISTRIBUTIONS SERVICES plc
UNAUDITED PRELIMINARY RESULTS FOR THE 52 WEEK PERIODED 26 MARCH
2023
52 weeks ended 52 weeks ended
Reported measures (GBPm)(1) March 2023 March 2022 Change(2)
---------------------------------------------- -------------- -------------- ---------
Revenue 12,044 12,712 (5.3)%
Operating (loss)/profit (748) 577 (229.6)%
* Royal Mail (1,044) 250 (517.6)%
* GLS 296 327 (9.5)%
Basic (loss)/earnings per share (pence) (91.3p) 61.7p (248.0)%
Adjusted measures (GBPm)(1)
---------------------------------------------- -------------- -------------- ---------
Operating (loss)/profit (71) 758 (109.4)%
Operating margin (%) (0.6%) 6.0% (660)bps
(Loss)/profit before tax (110) 707 (115.6)%
Basic (loss)/earnings per share (pence) (20.5p) 60.0p (134.2)%
In year trading cash (out)/in flow (34) 519 (106.6)%
Pre-IFRS16 in-year trading cash (out)/in flow (213) 353 (160.3)%
Net debt (1,500) (985) 52.3%
Net (debt) / cash (pre-IFRS 16) (181) 307 (159.0)%
---------------------------------------------- -------------- -------------- ---------
Summary segmental results(1)
Revenue Adjusted operating (loss) / profit
----------- ----------------------------------------- -----------------------------------------
52 weeks ended 52 weeks ended 52 weeks ended 52 weeks ended
(GBPm) March 2023 March 2022 Change(2) March 2023 March 2022 Change(2)
----------- -------------- -------------- --------- -------------- -------------- ---------
Royal Mail 7,411 8,514 (13.0)% (419) 416 (200.7)%
GLS 4,650 4,219 10.2% 348 342 1.8%
Intragroup (17) (21) (19.0)% - - -
----------- -------------- -------------- --------- -------------- -------------- ---------
Group 12,044 12,712 (5.3)% (71) 758 (109.4)%
----------- -------------- -------------- --------- -------------- -------------- ---------
Key points:
-- Group reported operating loss of GBP748 million (2021-22:
GBP577 million profit), comprised of loss in Royal Mail of GBP1,044
million (2021-22: GBP250 million profit) and a profit in GLS of
GBP296 million (2021-22: GBP327 million profit).
-- Royal Mail adjusted operating loss of GBP419 million
(2021-22: GBP416 million profit) due to industrial action,
inability to deliver the in-year benefits of planned productivity
improvements, lower test kit volumes and a weaker online retail
market, partly offset by successful management actions to reduce
costs and rightsize the business in the second half of the
year.
- Excluding voluntary redundancy charges, adjusted operating
loss of GBP386 million, in line with revised guidance.
-- GLS adjusted operating profit of GBP348 million, up 1.8%
year-on-year (0.2% in Euros), with 7.5% adjusted operating profit
margin (down 60 basis points), slightly ahead of consensus.
-- Impairment charge of GBP539 million as carrying value of
Royal Mail reduced to GBP900 million given the current risk
backdrop and ongoing industrial dispute.
-- Royal Mail:
- Delivering on change - good progress on five-point plan:
revisions now fully deployed, c.10k reduction in FTE (Full Time
Equivalent) at end March 2023, exceeding target of c.5k, delivering
GBP150 million benefit in 2023-24, rolled out dedicated parcel hubs
and Midlands Super Hub on track to open in June 2023.
- Pay & Change agreement ratified by CWU Postal Executive
Committee and recommended to members. Creates platform for the next
phase of stabilising the business whilst continuing to drive
efficiency and change, improve quality of service and
competitiveness, and reduce cost and environmental impact.
Cumulative pay increases for next two years funded by operational
change efficiencies.
- Quality of service performance disappointing, impacted by
industrial action and higher levels of absence. Improvement plan is
underway.
- Universal Service Obligation (USO) requires major reform. We
urge the Government to work with us to protect the long-term
sustainability of the one-price-goes-anywhere Universal
Service.
-- GLS:
- Resilient trading through a combination of pricing actions,
quality of service, targeted efficiency measures and impact from
acquisitions. Prior year investments in automation and
digitalisation helped mitigate cost pressures. Flexible business
model, balanced B2C and B2B portfolio, and diversified geographic
exposure continue to underpin performance.
- Continuing to invest in growth, efficiency, diversification
and digitalisation through the cycle.
-- Despite increase in net debt, balance sheet remains strong
with pre-IFRS16 net debt of GBP181 million (2021-22: GBP307 million
net cash) and liquidity of GBP1.7 billion.
-- Dividend: Given the performance of Royal Mail and increasing
investment in GLS, Board is not recommending a final dividend.
-- Outlook: Targeting Group adjusted operating profit in
2023-24:
-- Royal Mail: Targeting to restore profitability in Royal Mail
over the two remaining years of the recommended pay deal, with a
return to adjusted operating profit (before voluntary redundancy
costs) in 2024-25.
- Benefits of CWU agreement offset pay costs over two years.
- Revenue growth initiatives reliant on quality of service improvement.
- H1 2023-24 adjusted operating loss expected to be higher year
on year. H2 expected to see significant year on year improvement,
due to revenue recovery and efficiency initiatives as well as
lapping main impacts of industrial disruption.
- Targeting 2023-24 in year trading cash outflows to be offset
with proceeds from real estate disposals.
- Extent of progress dependent on improvement in service quality
and delivery of change in operations.
-- GLS 2023-24:
- Revenue growth year on year in Euros expected to be in the 3 to 5% range.
- Strategic initiatives such as the accelerated roll-out of
parcel lockers, Serbia start-up costs and entry into new adjacent
service areas such as 2-person handling, will place downward
pressure on operating profit. However, these initiatives will
enable growth opportunities to be captured and lay the platform for
long term margin expansion. These initiatives, together with
adverse working days effects, are expected to result in a temporary
reduction in adjusted operating profit to between EUR350 to EUR370
million.
- Underlying adjusted operating profit, excluding strategic
investments and working day effects, expected to be in the range
EUR380 to EUR400 million - only slightly below the 2022-23 outturn
- despite challenging macroeconomic conditions.
- Short term uplift in capex, to approx. 5% of sales, returning
to historic 3-4% within 2-3 years.
- Target EUR500 million adjusted operating profit in 2026-27.
Volume and revenue
52 weeks ended 52 weeks ended % change(2) % change(2)
Revenue (GBPm) 52 weeks ended March 2023 March 2022 March 2020 2023 vs 2022 2023 vs 2020
----------------------------- ------------------------- -------------- -------------- ------------- -------------
Group(3) 12,044 12,712 10,840 (5.3)% 11.1%
----------------------------- ------------------------- -------------- -------------- ------------- -------------
Royal Mail 7,411 8,514 7,720 (13.0)% (4.0)%
Total Parcels 3,910 4,800 3,702 (18.5)% 5.6%
Domestic Parcels (ex.
international)(4) 3,226 4,021 2,831 (19.8)% 14.0%
International Parcels(5) 684 779 871 (12.2)% (21.5)%
Letters 3,501 3,714 4,018 (5.7)% (12.9)%
----------------------------- ------------------------- -------------- -------------- ------------- -------------
GLS 4,650 4,219 3,161 10.2% 47.1%
----------------------------- ------------------------- -------------- -------------- ------------- -------------
52 weeks ended 52 weeks ended % change(2) % change(2)
Volume (m units) 52 weeks ended March 2023 March 2022 March 2020 2023 vs 2022 2023 vs 2020
----------------------------- ------------------------- -------------- -------------- ------------- -------------
Royal Mail
Total Parcels 1,205 1,517 1,312 (21)% (8)%
Domestic Parcels (ex.
international)(4) 1,064 1,365 1,039 (22)% 2%
International Parcels(5) 141 152 273 (7)% (48)%
Addressed letters (ex.
elections) 7,280 7,961 9,703 (9)% (25)%
----------------------------- ------------------------- -------------- -------------- ------------- -------------
GLS 862 870 667 (1)% 29%
----------------------------- ------------------------- -------------- -------------- ------------- -------------
Keith Williams, Independent Non-Executive Chair, commented:
" I said before that we had reached a crossroads at Royal Mail.
Now that we have a negotiators agreement with CWU that will shortly
go out to ballot, and thanks to the good progress made on our
five-point plan to stabilise Royal Mail, our destination is coming
into sight."
"There is now a clear path towards a more competitive and
profitable Royal Mail, delivering improved services for our
customers whilst further reducing our environmental impact.
Importantly, if ratified, the CWU agreement provides greater job
security and increased rewards - through both pay and profit share
- for our employees. Successful delivery of the agreement will be
key."
"Quality of service has been significantly affected by
industrial action and high levels of absence. I am sorry that we
have not delivered the high standards of service our customers
expect. Improving quality of service is our top priority."
"GLS has a proven track record of growth, solid margins and cash
generation. During 2022-23 it delivered a robust performance in a
tough macro-economic climate. Its flexible operating model,
balanced B2C and B2B portfolio, diversified geographic exposure and
continued investment have underpinned good progress this year and
we continue to invest for long-term growth and margin
accretion."
"So as we enter 2023-24 we have grounds for optimism. The
economic climate remains challenging, and Royal Mail faces the task
of rebuilding business from the damage caused by industrial action.
To do this successfully and plan for the long term, urgent reform
of the Universal Service Obligation is essential. Our plan is to
return to group profitability this year but also seize the
opportunity for both businesses to deliver ongoing profits
thereafter, to the benefit of both our employees, customers and
shareholders."
Martin Seidenberg, Chief Executive, GLS added:
"GLS delivered a robust financial performance despite
challenging macro-economic headwinds that impacted our sector, in
particular cost inflation. This was achieved through a combination
of price, quality of service and targeted efficiency measures
underpinned by our flexible operating model, balanced B2C and B2B
portfolio and diversified geographic exposure.
"We have the right model and the right strategy and are
continuing to invest in our networks and portfolio to deliver
long-term growth, and margin expansion."
1. Reported results are prepared in accordance with
International Financial Reporting Standards (IFRS). In addition,
the Group's performance is explained through the use of Alternative
Performance Measures (APMs) that are not defined under IFRS.
Management is of the view that these measures provide a more
meaningful basis on which to analyse business performance. They are
also consistent with the way financial performance is measured by
management and reported to the Board. The APMs used are explained
in the APM section and reconciliations to the closest measure
prescribed under IFRS (and in the case of GLS reconciliations
between the Group' functional currency of Sterling and Euro) are
provided where appropriate.
2. All percentage changes reflect the movement between figures
as presented, unless otherwise stated.
3. Royal Mail and GLS revenue does not equal Group revenue due
to the elimination of intragroup trading (2022-23: GBP17 million,
2021-22: GBP21 million).
4. Domestic Parcels excludes import and export for both Royal Mail and Parcelforce Worldwide.
5. International includes import and export for Royal Mail and Parcelforce Worldwide.
6. As referenced in Royal Mail's ESG Report 2021-22, page 9.
7. Quality of Service - Performance adjusted by removing all
survey items posted on or due delivery on a strike day, or posted
during the three recovery days afterwards (parcels) or the five
recovery days afterwards (letters).
Results presentation
A results presentation for analysts and institutional investors
will be held at 9:00am today, Thursday 18 May 2023 at Bank of
America, 2 King Edward St, London EC1A 1H. The meeting will also be
webcast at
https://www.internationaldistributionsservices.com/en/investors/financial-results-presentations.
Enquiries:
Investor Relations
John Crosse
Email: investorrelations@royalmail.com
Media Relations
Jenny Hall
Phone: 07776 993 036
Email: jenny.hall@royalmail.com
Greg Sage
Phone: 07483 421 374
Email: greg.sage@royalmail.com
Royal Mail press office: press.office@royalmail.com
Company Secretary
Mark Amsden
Email: cosec@royalmail.com
The person responsible for arranging the release of this
announcement on behalf of IDS plc is Mark Amsden, Company
Secretary.
Financial Calendar
Q1 Trading update and Annual General Meeting 20 July 2023
GROUP REVIEW: INDEPENT NON-EXECUTIVE CHAIR
Overview
A challenging operating environment persisted throughout
2022-23. Macro-economic headwinds and the unwind of temporary
benefits from COVID lockdown restrictions resulted in lower parcel
volumes year on year for both Royal Mail and GLS. The Board would
like to thank all of our colleagues across Royal Mail and GLS who
have worked over the past year to keep people and businesses
connected.
Quality of service in Royal Mail has been significantly affected
by industrial action and high levels of absence. I am sorry that we
have not delivered the high standards of service our customers
expect. Improving quality of service is our top priority.
At the start of this year, and again at the interim results, I
said we were at a crossroads. Whilst GLS was performing well, and
we had confidence that its flexible business model would continue
to demonstrate resilience, we needed to accelerate and broaden the
scope of change in Royal Mail to meet the demands of our customers,
deliver real efficiency savings and remain competitive to support
sustainable growth and secure jobs for the future. Given the
failure of talks with the CWU and the prospect of damaging strike
action, all options remained open, including business separation,
to preserve the value in GLS and to bring about the change
necessary in Royal Mail. The group structure and name change to
International Distributions Services plc was important to
demonstrate that the Board will not cross-subsidise Royal Mail if
its position is not sustainable.
I am pleased to say we have moved on from the crossroads. We now
have more options to deliver change and progress has already been
achieved in Royal Mail in the second half of the year. Following
industrial action, we served notice in September 2022 on a number
of historic CWU agreements and policies which were delaying
transformation, to move to a more modern industrial relations
framework. This allowed us to move ahead with elements of our
change programme during the second half. Accordingly, we were able
to complete revisions across all delivery and processing units and
right size the workforce to current workload, with far fewer people
leaving under voluntary redundancy than anticipated. As a result,
we are starting the current year with 10,000 fewer full time
equivalent employees (FTE) than last year, with an anticipated
benefit in 2023-24 of GBP150 million. There are further revisions
to come during the course of the current year.
In reaching an agreement with the CWU on pay and change in April
2023, which members are still to vote on, we have the opportunity
for further operational efficiencies. Assuming the Business
Recovery, Transformation and Growth Agreement is ratified, it
provides a path towards making Royal Mail more competitive, with
adjusted operating profits, excluding voluntary redundancy charges,
starting in 2024-25, by improving services to our customers and
further strengthening our environmental performance. The agreement
provides for pay increases over the two years to March 2025 at a
cumulative cost of c. GBP600 million, which is expected to be
broadly covered by cost efficiencies, with changes to working
practices, network changes and attendance policies introduced
successively over the next 24 months. These changes will also
provide greater working flexibility, which is expected to improve
quality.
At the same time, these changes should also support revenue
growth by improving our service offering - for example, next day
products. Royal Mail already has the lowest carbon footprint per
parcel among UK parcels companies (6) and these changes will help
us diminish our dependence on air transport and further reduce
carbon emissions, improving our environmental position. The
agreement also provides for joint working on an approach to the
regulator and Government on the much needed modernisation of the
USO. In the longer term, the agreement also confirms new starter
terms and conditions which will be important in reducing our cost
base over time. Delivery of the plan will be key, with continued
investment in Royal Mail contingent on delivery of operational
change and a recovery in revenue following the impacts of
industrial action.
Turning to GLS, it delivered a good performance, despite the
tough macro-economic backdrop, offsetting almost all cost increases
through efficiency and pricing, as well as the impact from
acquisitions, delivering broadly flat adjusted operating profit
year on year. GLS has a proven track record of delivering top line
growth, solid margins and good cash generation. The business has
continued to successfully execute on its strategy during the year,
and despite the economic downturn and consequent drop in parcel
volumes, margins are still significantly above pre-COVID levels. We
have made great progress in turning around underperforming
countries, particularly Spain, which is now delivering sustainable
operating profits and has just opened its new Madrid hub, and
France which has now reached breakeven. We are taking further
measures to improve our performance in the US. Its flexible
operating model, broad customer base and geographic diversity
provides a strong platform for further organic and inorganic
growth. Over the medium term, GLS is targeting EUR500 million
operating profit in 2026-27.
Over the last two years, around two thirds of our investment has
been directed at modernising Royal Mail. With around 80% automation
and the second SuperHub opening this Summer, the Royal Mail
business is ending a significant period of capital investment. We
need to leverage those investments going forward, which our change
agenda is designed to do. Accordingly, there will be a switch in
investment focus to GLS, with Royal Mail capital expenditure scaled
back to around GBP200 to GBP250 million a year, whilst GLS
investment will increase as it develops its last mile proposition,
including an expansion of lockers, and invests in new markets and
services. GLS remains focused on securing and optimising its
long-term growth prospects and continues to invest for growth,
diversification and long-term margin expansion.
The Group will continue to operate a conservative capital
structure. Liquidity at the end of the year was around GBP1.7
billion.
Looking forward, we therefore have grounds for optimism. We have
a plan that shows a return to group profitability next year and
both companies in profit the year after. This is not only good for
investors it is good for customers - increasing our ability to
improve services and quality - and good for employees in retaining
job security.
Financial performance
Group revenue declined by 5.3%, driven by the decline in Royal
Mail. Group operating loss was GBP748 million on a reported basis
(1) (2021-22: GBP577 million profit) reflecting the impairment
charge in Royal Mail in addition to business performance during the
year . Group adjus ted operating loss(1) was GBP71 million
(2021-22: GBP758 million profit), driven by losses at Royal Mail.
GLS adjusted operating profit in Euros was up slightly year-on-year
to EUR403 million. Group adjusted basic loss per share was (20.5)
pence (2021-22: 60.0 pence earnings per share). On a reported
basis, group loss per share was 91.3 pence, (2021-22: 61.7 pence
earnings per share).
Capital allocation and dividend
The Group's in-year trading cash outflow was GBP34 million
(2021-22 GBP519 million inflow) and on a pre-IFRS 16 basis in-year
trading cash outflow was GBP213 million (2021-22: GBP353 million
inflow), driven by Royal Mail trading performance.
Net debt (pre-IFRS 16) was GBP181 million as at 26 March 2023
(GBP150 million of net cash at 25 September 2022, GBP307 million
net cash at 27 March 2022). The maintenance of a conservative
balance sheet has always been at the heart of the Group's capital
allocation policy and the Board considers the Group's net debt
position as robust, both in the context of the Group's historic net
debt position and 1.0x net debt/EBITDA is well below covenant
limits.
The Group had available liquidity of around GBP1.7 billion at
the end of March 2023, including GBP773 million of cash and cash
equivalents (excluding GBP36 million GLS client cash) along with
undrawn bank syndicate loan facility of GBP925 million.
The Group continues to face uncertainty in respect of the
macro-economic environment. The different positions of our two
businesses mean that the Board will be disciplined in terms of
capital allocation and avoid cross subsidy between the businesses.
Royal Mail is still trading at a loss as it recovers from the
impacts of the industrial dispute, and whilst its performance is
expected to stabilise, adjusted operating profit in H1 is expected
to be lower year on year. Continued investment in Royal Mail is
contingent on delivery of its business plan. Royal Mail will look
to offset trading cash outflows in the year with real estate
disposals. GLS is performing well in spite of the economic
headwinds and is stepping up investment in the short term, to
support longer term growth and margin expansion.
The outlook in Royal Mail does pose a risk to the Group's
targeted investment grade credit rating, and we have taken action
to maintain the best possible rating.
Given the performance of Royal Mail in 2022-23, and increased
investment in GLS, the Board has decided not to pay a final
dividend in respect of 2022-23.
Board changes
As previously announced, Jourik Hooghe joined the Board with
effect from 1 June 2022 and became a member of the Nomination and
Audit and Risk Committees. The Board has benefited greatly during
the year from his strong international strategic, financial and
accounting expertise.
On 12 May 2023, we announced that Simon Thompson had informed
the Board of his intention to step down as Chief Executive Officer
(CEO) of Royal Mail and had resigned from the Board. On behalf of
the Board, I would like to thank Simon for his significant
contribution over more than five years at Royal Mail, both as CEO
and previously as a non-executive director of the Board. As CEO,
his leadership, resilience and unwavering drive to ensure that
Royal Mail transforms for the benefit of our customers means we
have set a clear path to turn the business around. We are grateful
for his dedication and what he has achieved at the company, and
wish him well for the future.
As announced today, Ingrid Ebner will join the Board with effect
from 1 July 2023 and become a member of the Nomination
Committee.
Outlook 2023-24
The trading environment continues to be uncertain for both Royal
Mail and GLS. All of our markets are impacted by a challenging
global economy, including high levels of inflation and expectations
of lower future economic growth. Against that backdrop, we are
targeting a Group adjusted operating profit in 2023-24.
Royal Mail
2022-23 adjusted operating profit was in line with guidance for
the year, although revenue trading in the final quarter was
slightly weaker than had been anticipated, offset by some one-off
cost credits. The weaker revenue trajectory runs into 2023-24 as
the time taken to resolve the industrial dispute and improve the
reliability of service quality is prolonged.
Looking forwards, we are targeting to restore profitability in
Royal Mail over the two remaining years of the recommended pay
deal, with a return to adjusted operating profit (before voluntary
redundancy costs) in 2024-25.
The key bridging items that explain the two-year turnaround
include some items already known, plus a number of improvements
that are planned.
Items currently quantifiable (subject to ratification of the CWU
deal):
- CWU pay costs will increase by 8% (6% in 2023-24 and a further
2% in 2024-25). This will increase annual costs by c.GBP350
million.
- We have secured a reduction in FTEs of c.10,000 on exit from
2022-23. This equates to an annualised run rate saving of c.GBP300
million.
- 2022-23 included pay abatements during the days of strike
action totalling c.GBP150 million. These are not expected to
repeat.
Other planned improvements include:
- Recovery of revenues lost during the industrial action in
2022-23. We will target the recovery of c.80% of the customer
revenue lost.
- Revenue growth from other initiatives, including from new and
improved service offerings following the opening of the Midlands
Super Hub
- Cost efficiencies from the changes planned in the operation
and other initiatives to control operating expenditure
- Benefits of CWU agreement offset by pay costs over 2 years.
The revenue growth initiatives are reliant on quality of service
improvement. A number of the operational efficiency initiatives are
directed also at improving service to customers.
It is anticipated that the above will enable Royal Mail to
return to profitability, excluding voluntary redundancy
charges.
The current financial year, 2023-24 is expected to be another
challenging one. In the first half, a combination of the 6% pay
increase in April 2023 and the currently weaker revenue trajectory
are expected to combine to mean the adjusted operating loss in H1
is expected to be higher year on year. H2 is expected to see
significant year on year improvement, as we lap the main impacts of
industrial disruption in the prior year and as revenue recovery and
new efficiency initiatives contribute to the turnaround. The extent
to which progress is made in 2023-24 will be dependent on our
ability to improve service quality and the extent to which we are
able to make progress on change in operations, which we must do,
with or without a deal.
Our target is to offset in year trading cash outflows with
proceeds from real estate disposals.
GLS
In 2023-24, we expect macro-economic headwinds to continue,
especially in the first half, and a return to volume growth, whilst
further pricing actions, supported by our ongoing investments in
digitalisation and automation, should partially offset inflationary
pressure.
GLS has the right strategy and business model, and will now
increase investments in strategic areas which offer opportunities
to grow and deliver good returns: parcel lockers, geographical
expansion (e.g. Serbia), fulfilment and 2-person handling. GLS
already has a leading position in lockers in Hungary and Slovenia,
and further investment will enhance its position in a number of
European markets. Serbia represents an attractive market and will
further strengthen GLS' position in Eastern Europe.
Year-on-year revenue growth in Euros is expected to be in the 3%
to 5% range. The impact from the initiatives above, taken together
with adverse working day effects, is expected to result in an
adjusted operating profit in the range EUR350 to EUR370 million.
Underlying adjusted operating profit, excluding strategic
investments and working day effects, is expected to be in the range
of EUR380 to EUR400 million - only slightly below the 2022-23
outturn - despite challenging macro-economic conditions
Capex is expected to increase to support growth opportunities,
to around 5% of revenue, although should converge to the previous
guidance range (3-4% of revenues) within 2 to 3 years.
In the medium term, GLS is targeting EUR500 million operating
profit in 2026-27.
ROYAL MAIL OPERATING AND STRATEGIC REVIEW
Operating Review
Overview
The year has been difficult for everyone - our customers, our
people, and our shareholders. The CWU dispute has impacted on our
operational and financial performance, alongside macro-economic
headwinds, including inflation and cost of living increases which
impacted consumer online retail spend and parcel volumes. We also
had the negative impact year-on-year of fewer test kits, as free
testing and COVID restrictions ceased in the UK in the prior
year.
The impact of strike action was more significant than we
initially expected when we issued our revised guidance in November.
Whilst we were able to achieve our revised guidance for the year,
despite 18 days of strike action, six more than anticipated at that
time, and the impacts of the cyber incident that began in January
2023, we experienced further parcel market share loss in Q4. We
estimate that during the year in the domestic parcels market we
lost around 4 percentage points of revenue market share.
However, we did progress with change during the second half of
the year, making good progress on our five-point plan, deploying
revisions in all processing and delivery units and significantly
exceeding our FTE reduction target of 5k, delivering a reduction of
10k as an exit run rate at the end of March 2023 vs. March 2022, to
better match resource to workload. The CWU Postal Executive
Committee has ratified the Business Recovery, Transformation and
Growth Agreement we reached with the CWU in April 2023 and we hope
that this will be approved by CWU members. This agreement contains
further opportunities for change which will deliver efficiencies,
help us to improve quality and support revenue growth.
If CWU members vote in favour of the deal, we will work with the
CWU on implementing a number of the changes within our agreement
including some important short-term items, although the benefits of
these changes will largely be delivered in 2024-25 and on into
2025-26. Therefore, our trajectory in the second half of this year
will be critical in demonstrating progress, giving confidence in
execution and underpinning delivery of the full benefits of the
deal for everyone.
In the shorter term, we will start to rebuild Royal Mail,
rebuild trust with our customers and employees, improve quality of
service and begin to recover the parcel market share loss. We will
continue to deploy revisions, optimise our costs to match volume,
and leverage the investments we have made in our network.
Operational performance
In 2022-23 Royal Mail revenue decreased 13.0% to GBP7,411
million. This was driven by a 18.5% decline in parcel revenue
impacted by industrial action, weaker online spend as the high
inflation environment affected consumer spending and lower test kit
volumes. Letter revenue also declined by 5.7%, reverting to the
trend of long-term structural decline. Revenue from parcels
accounted for 53% of total Royal Mail revenue (2021-22: 56%).
Reported operating loss was GBP1,044 million (2021-22: GBP250
million profit) and adjusted operating loss was GBP419 million
(2021-22: GBP416 million profit). The adjusted operating loss
excluding voluntary redundancy charges was GBP386 million, which
compares to our guidance range of a GBP350 million to GBP450
million loss and expectation in January 2023 that we would be
around the mid-point of that range, subject to potential customer
attrition in Q4.
In-year trading cash outflow was GBP306 million (2021-22: GBP280
million inflow) and pre-IFRS 16 was GBP410 million outflow,
compared to an inflow of GBP178 million in the prior year. Gross
capital expenditure decreased by GBP186 million to GBP255 million
as we focused on maintaining liquidity and cash conservation given
the ongoing industrial action and business performance. While we
had to make some difficult decisions on prioritising expenditure,
we continued to invest in our second new parcel Super Hub and
increased parcel automation across our network.
Further detail on our performance is included in the Financial
Review.
Parcels
Domestic parcel volumes (ex. international) (4) decreased by 22%
reflecting a reduction in COVID test kit deliveries, ongoing
macro-economic headwinds and industrial action. Compared to
pre-pandemic levels (2019-20) domestic parcel volumes (ex.
international) increased by 2%. Volumes for our premium products,
Tracked 24(R) / 48(R) and Tracked Returns(R) , declined by 21%
(2021-22: 17% growth).
Domestic parcel revenue (ex. international)(4) decreased by
19.8%, reflecting volume declines partially offset by price
increases and mix.
International parcel volumes(5) , including import and export
parcels for Royal Mail and Parcelforce Worldwide, were down 7 %
year- on-year, a result of the global economic situation and to a
lesser extent, the cyber incident in January 2023. International
parcel revenue(5) decreased 12.2 % year-on-year.
L etters
Addressed letter volumes (excluding elections) were down 9%,
reflecting a return to long-term structural decline. Advertising
mail volumes were down 8% year on year, while consumer and small
business mail volumes declined 21% driven by a significant drop in
stamped letters volumes, which was particularly impacted by 10 days
of industrial action during the peak Christmas period (November and
December 2022). Business mail volumes declined 5%, offset by price
increases which led to revenue growth of 4.6% in that segment.
Total letter revenue was down 5.7%, benefitting from pricing,
offset by volume decline and mix effects.
Compared to pre-pandemic levels (2019-20) addressed letter
volumes (excluding elections) were down 25% reflecting the
continued structural decline in the letters market.
Costs
Reported operating costs of GBP7,963 million decreased by 3.7%.
Total adjusted operating costs decreased 3.3% to GBP7,830
million.
Adjusted people costs decreased 3.1%, due to volume related
savings, pay abatements as a result of industrial action, a
reduction in voluntary redundancy costs and flow through benefits
of savings delivered through our restructuring programme last year.
This was partially offset by the flow-through impacts of the
one-hour reduction in the working week implemented in 2021-22,
managerial pay deals and increases due to changes in the National
Insurance Health and Social Care Levy, as well as the 2% pay award
for frontline staff. It also includes the GBP500 one-off
non-consolidated lump sum payment for CWU grade employees as part
of the Business Recovery, Transformation and Growth Agreement.
Whilst there were no residual COVID costs (2021-22 GBP62 million),
absence is still higher than pre-pandemic levels.,
Adjusted non-people costs decreased 3.7%. Distribution and
conveyance costs decreased as a result of lower volumes.
Infrastructure costs increased, largely driven by higher
depreciation and amortisation costs, inflation, energy costs and
the impact of the cyber incident. Other operating costs reduced
predominantly due to volume related savings, for example
commissions paid to the Post Office. Further detail is included in
the Financial Review.
Strategic Review
Our strategy to transform Royal Mail into a more efficient and
better balanced business to reflect the changing needs of our
customers remains the right one. If the business is to deliver
sustainable value over the medium and long term we must improve our
customer offering, rebuild trust and modernise the business to grow
and become more agile and customer focused.
The ongoing industrial dispute and our failure to rightsize the
business quickly enough to match lower parcel volumes had a
significant impact on our first half financial performance and
implementation of our strategy. As a result, in November 2022 we
launched a five-point plan focused on stabilising the UK business.
During the second half we made good progress detailed below. This
progress, together with the changes contained in our proposed
agreement with the CWU, gives Royal Mail a chance to compete.
Our five-point plan
Our five-point plan announced in November 2022 to stabilise the
business, focused on:
1. Rightsizing our business
-- We were successful in rightsizing the business, reducing FTE
by 10k as an exit run rate at end of March 2023 vs March 2022,
exceeding our target of c.5k, with a much lower voluntary
redundancy requirement than originally anticipated.
- Revisions are now completed in all processing and delivery
units to align resource to workload. Equalising workload and
improving productivity will allow us to improve quality of service
for both letters and parcels.
2. Creating the headroom to invest
-- Tighter cash management enabled us to invest in key change
programmes such as automation, despite a GBP100 million reduction
in capital expenditure versus our 2022-23 plan. We also started
marketing a property in Royal College Street, in London.
3. New resourcing models
-- New contracts for new starters have been implemented.
-- Under the Business Recovery, Transformation and Growth
Agreement, our new attendance and sick pay policies will come into
effect in August 2023, if approved by CWU members, to help address
ongoing high levels of absence. Lower absence will result in better
quality for our customers.
4. Efficient use of our network and assets
-- On automation we reached 76% parcel automation in March 2023,
exceeding our target of 70% by the end of the year, up from 12% in
2018-19 and 50% in 2021-22. We are currently around 80% and expect
to achieve our 90% automated target soon after the Midlands Super
Hub opens in June 2023.
-- Scan in, Scan out technology, or SISO, is deployed in all
delivery offices, replacing written sign in/sign out sheets, which
enables us to better manage our resource.
-- c.346 dedicated parcel hubs are now fully rolled out to
enable us to compete in the growing midnight e-commerce order for
delivery the next day market which is what both our sending and
receiving customers want.
-- We have committed to work with the CWU on indoor delivery
method changes in Royal Mail. Our delivery offices need to be
optimised for parcels as well as letters.
-- We will commence a strategic review of the Parcelforce
Worldwide business which will consider how we move to an integrated
single parcel network, to maximise synergies. The review will
include how to utilise our new parcel Super Hubs, the dedicated
parcel hubs and Parcelforce Worldwide depots as a single, parcels
network covering the entirety of the UK. For large or small
parcels, this network will deliver even better quality at a more
competitive price, whilst reducing emissions.
5. Building management capability and effectiveness
-- Our new operational management structure is now embedded and
delivering improved operational grip.
-- We are upskilling our managers through our recently opened
Royal Mail Academy.
-- Our Trust Score survey has shown our managers' relationship
with our frontline team continues to improve, despite the backdrop
of the CWU dispute, which demonstrates the advantages of smaller
teams, better trained managers and better communication.
The Business Recovery, Transformation and Growth Agreement
The proposed agreement is an important step forward in the
turnaround of Royal Mail and, if approved by the CWU membership,
represents a good outcome for customers, employees and
shareholders. It provides a platform for the next phase of
stabilising the business whilst continuing to drive efficiency so
we can compete in the highly competitive parcels market. The
agreement is designed to grow parcel volumes and our share in the
market by operating a 24/7 network, including Sundays, and allow
Royal Mail to compete on guaranteed next day services and develop a
more innovative, customer focused and low carbon product range. Our
new infrastructure, combined with the new working practices
contained in the CWU agreement, allows Royal Mail to offer a
compelling parcel proposition for our customers, whilst aiming to
deliver our USO commitments, and will underpin a return to growth
and future job security for our colleagues.
A three-year pay deal (from 2022-23 to 2024-25) will provide
certainty for our employees and ensure Royal Mail remains the
industry leader on pay, terms, and conditions. The proposed
agreement includes a 10% salary increase and a one-off lump sum of
GBP500 for CWU grade employees in Royal Mail and Parcelforce
Worldwide. This is broken down as follows:
-- The previously consolidated 2% pay rise that applied from 1
April 2022;
-- A one-off non-consolidated lump sum payment of GBP500
(pro-rated for part-time employees);
-- A consolidated 6% pay rise applying from 1 April 2023;
-- A consolidated 2% pay rise applying from 1 April 2024.
The agreement also covers changes to sick pay, attendance
standards, ill health retirement, and agreement on revised
contracts for new starters (introduced in 2022). It also includes a
commitment to no compulsory redundancies for the life of the
agreement.
In addition to the pay increases, the offer includes a profit
share scheme over the life of this agreement. Subject to Royal Mail
generating an adjusted operating profit in any financial year up to
and including 2024-25, 20% of adjusted operating profit will be
distributed as a one-off payment to employees.
The infrastructure we need to compete is in place - our
Warrington Super Hub is operating to plan, with the Midlands Super
Hub opening in June 2023, on time. We now need to change our ways
of working in our delivery offices to realise a return on that
investment.
The Business Recovery, Transformation and Growth Agreement, if
approved by CWU members, will also enable us to:
-- Move to later start times in delivery, from March 2024: This
will help Royal Mail respond to the market demand for more next day
parcels, reduce our impact on the environment through the removal
of 18 domestic flights a day, improve quality of service and create
greater capacity to grow.
-- Introduce seasonal working patterns: Delivery postmen and
women will work 39 hours per week in the peak Christmas season, 35
hours per week in the quieter summer season, and 37 hours for the
remainder of the year to better reflect the seasonal variations in
letter and parcel volumes. It also means our core team will deliver
a greater proportion of our peak orders which will be good for
quality.
-- Be more efficient at indoor mail preparation: Currently
postmen and women spend up to two hours a day sorting mail before
their delivery round. Under this agreement we will reduce the
amount of time spent sorting by 20-35 minutes, so that more time
can be spent delivering to our customers. It also means that our
delivery office layout and process will be better for parcels and
therefore better for letter quality.
Our strategic priorities
Despite concentrating our efforts and resources to deliver our
five-point plan and the agreement with CWU, we have also
endeavoured to progress our medium- and long-term strategic
priorities which are focused on improving our customer offering,
rebuilding trust and modernising the business to grow and become
more agile and customer focused.
Customer
The first pillar of our strategy is all about the customer:
simplifying and improving our customer offering, listening,
adapting to what our customers need, and delivering a great service
every day.
At the start of the year, we set out plans to get back to
achieving our regulatory quality of service targets. We are
disappointed to say that we did not achieve this, largely due to
the 18 days of industrial action, but also because of high levels
of absence. For the full year we delivered 73.7% of first class
mail the next working day (81.5% adjusted for the impact of strike
action(7) ), against our target of 93%. On second class we
delivered 90.7% within three working days (95.2% adjusted for the
impact of strike action), vs. a 98.5% target.
Improving quality is a key focus and we need to change the way
we manage absences as well as gear our operations towards better
management of larger parcels through our dedicated parcel hubs, and
adapting to the change of traffic mix, with more parcels and fewer
letters. The Business Recovery, Transformation and Growth Agreement
will allow us to do just that, through changes to indoor delivery
methods, designed to ensure we can spend more time outdoors
delivering for our customers, along with continued revisions to
allocate work more fairly and better balance resource with mail
volumes. Improving quality will help to underpin the growth of our
business, which is an important way for us to generate efficiencies
in a network of our scale and make ourselves more competitive.
We also improved our customer offering with delivery of parcels
to a safe place, photo on delivery, auto redelivery if customers
are out and we continued to enhance and grow Parcel Collect.
Upgrades to the functionality of the Royal Mail app mean customers
can now book parcel shipments and collections within 60 seconds.
Non-account customers using our online channel has grown with now
over 40% of items posted online, from around a third at the start
of the year.
Despite the industrial disruption, we maintained our number one
position on net promoter score for customers sending parcels and
were number two for receiving parcels.
We know customers increasingly value a lower environmental
impact for their deliveries. "Steps to Zero" is our environment
strategy to achieve net zero by 2040 and reduce our average
emissions per parcel to 50gCO(2) e ahead of this date. Over the
past two years, we have invested significantly in deploying
electric vans and the charging infrastructure to support them. Our
electric van fleet programme now has over 4,900 vehicles. These
vans operate at over 154 delivery and collection units across the
UK. We will also reduce the use of domestic flights, moving volume
to rail or road to reduce our environmental impact, enabled by
later start times as part of our agreement with CWU. More detail is
in the ESG Review section of the Annual Report, which will be
published in June 2023.
It is clear that when letter volumes have declined by more than
60% since their peak in 2004-05, in order to be financially
sustainable, the Universal Service requires major reform now.
Ofcom's own research shows that a five-day (Monday-Friday) letters
service would meet the needs of 97% of consumers and SMEs. Being
required to provide a service that customers have said they no
longer need, at significant structural cost to Royal Mail,
increases the threat to the sustainability of the Universal
Service. We urge the Government to recognise Ofcom's findings, to
enable this change quickly, and work with us to protect the
long-term sustainability of the one-price-goes-anywhere Universal
Service.
Trust
Our colleagues are pivotal to the delivery of our mission to own
trust at the doorstep. They are the people our customers see every
day. Rebuilding their trust to work together to meet ever changing
customer needs in an efficient way is key.
During a turbulent year our employee relations climate has been
challenging. We have worked hard throughout to engage and maintain
the relationships we have with our people. Our focus was to stay
connected, keeping the lines of communication open and answer the
tough questions being asked.
Despite the challenging industrial relations environment, our
Trust score fell by only one point, to 67. Building "Trust" is a
key component of our employee strategy and we track progress
through a series of "Trust Check-ins" which ran monthly from
September 2022 to January 2023. Whilst the aggregate Trust index
score fell, scores for questions that assess the relationship our
colleagues have with their Managers improved, "My Manager delivers
on promises" and "My Manager treats people fairly" improved by +4
and +7 points respectively.
Approximately 7,000 managers attended our new Academy at the
Midlands Super Hub in Daventry. The "Beyond" event was a
significant investment in our leaders where we provided them with
visibility of our strategic plan, our environmental ambitions, the
future of the Universal Service Obligation and the key role
everyone has to play in its delivery.
To achieve the objectives of the proposed Business Recovery,
Transformation and Growth Agreement, joint Royal Mail/CWU recovery
and transformation boards will be created, to track progress and
flag up any issues requiring urgent resolution. The CWU and Royal
Mail have also committed to a joint review to rebuild trust and
confidence between the parties and reset our relationship to
develop a positive shared approach to joint working, recognising
that all employees have a stake in how the business is run and that
change can best be delivered with their support.
Growth
Transforming our network and working practices to adapt to
parcels is key to our growth. We need to do this as quickly as
possible to ensure we are operating efficiently, and profitably, to
make the most of the opportunity we have in the market.
Our state-of-the art North-West Super Hub opened in June 2022,
with the capacity to sort over 800,000 parcels a day. Our Midlands
Super Hub, based in Daventry, is on track to open in June 2023.
In addition to the new Super Hub, this year we also installed 12
parcel sorting machines in mail centres across the country. At the
end of March 2023, the total number of machines in operation was
36, three less than our initial target of 39 as we optimised our
rollout. We exceeded the major milestone of 70% automation in
parcel sortation by the end of the year - we are currently around
80% - and are on track to reach 90% by end of 2023-24.
We also expanded our Sunday delivery service which saw growth of
over 60% in volumes year-on-year, excluding test kits.
We have a significant opportunity in the next day delivery
market, using our Tracked 24(R) product. The proposed Business
Recovery, Transformation and Growth Agreement enables more
flexibility to deliver more next day parcels. Later start times
allow for parcels to come into our network later in the day, with
dedicated parcel hubs and a "Single Parcel Network" approach
leveraging both Royal Mail and Parcelforce Worldwide networks.
The future
Royal Mail has many strengths - our trusted brand, our trusted
people, our hyper local network, low CO(2) per delivery and a
strong portfolio of products and services.
The coming year 2023-24 will be one where we start to rebuild
Royal Mail. If we can work together with the CWU to deliver the
change we need, the business can be successful, grow in the parcels
market, and provide job security for our people.
GLS OPERATING AND STRATEGIC REVIEW
Operating Review
We continued to make good progress on our strategy and delivered
a robust financial performance in 2022-23.
GLS performed well during the year with revenue growth of 10.2%
to GBP4,650 million, 8.6% growth in Euro terms, compared to
guidance of high single digit provided in May 2022. This was driven
by a combination of better pricing, and the contribution from the
Rosenau acquisition in Canada. Excluding acquisitions, revenue was
up 7.7% in Sterling. Revenue growth was achieved in almost all
markets, with particularly good performances in Canada, Germany,
Italy and Hungary. Parcel volumes declined 1% as a result of the
unwinding of positive effects from lockdown restrictions in the
prior period, and a general weakening in macro-economic conditions.
B2C share of volume was 55%, with B2B share at 45%, in line with
last year.
Reported operating profit was GBP296 million (2021-22: GBP327
million). Adjusted operating profit grew to GBP348 million
(2021-22: GBP342 million), or EUR403 million (2021-22: EUR402
million), slightly above the top end of our revised guidance range
of EUR380 to EUR400 million, given in January 2023 (previously
EUR370 to EUR410 million). Adjusted operating profit margin
declined by 60 basis points.
During the year, foreign exchange movements impacted revenue
favourably by GBP69 million and costs adversely by GBP64 million,
resulting in a net increase in operating profit of GBP5
million.
We continued to invest in growth and automation to generate
efficiency savings, with capital expenditure of GBP152 million
(2021-22: GBP162 million). In-year trading cash inflow pre-IFRS 16
remained robust, at GBP197 million, which compared with GBP175
million inflow in the prior year. In-year trading cash inflow was
GBP272 million (2021-22: GBP239 million inflow). Further detail is
included in the Financial Review.
Market performance
Most markets saw a decline in parcel volumes compared to the
prior period but through pricing actions, and good customer
retention, underlying revenue growth was achieved in almost all
markets.
Performance in our key markets is highlighted below, with
revenue growth and cost development detailed in Euro terms (see APM
section), unless stated otherwise.
In Germany, the largest GLS market by revenue, revenues grew by
5.1% despite strong competition and weaker GDP. Revenue growth was
driven by strong price increases that were successfully implemented
to mitigate inflationary pressures, including the impact from the
higher German minimum wage. Operating profit declined slightly as
pricing actions could not fully mitigate cost increases.
In Italy revenue grew by 5.6%, benefitting from higher volumes,
in particular international, and better pricing. Operating profit
increased year on year.
GLS Spain continued to perform well, with revenue growth of 4.3%
driven by better pricing and broadly flat volumes. Operating profit
was lower than the prior year, as higher operational costs could
not be fully offset through improved pricing.
We are pleased with our continued progress in France where
revenue grew by 5.2%. Pricing and good cost control offset a
decline in volume. Despite the difficult macro-economic
environment, France was breakeven in terms of operating profit,
building on the improvements over the past three years, and losses
have been significantly reduced compared to 2019-20. We expect the
business to continue on a positive trajectory.
In the US performance was disappointing, with a revenue decline
of 3.4% in USD. This was driven by lower volumes, partly offset by
better pricing, against a weaker market. Final-mile and line-haul
costs were impacted by inflationary pressures which resulted in an
increase in operational costs and a higher operating loss than the
prior year. Measures focused on a turnaround of the business are in
progress, including a headcount reduction programme which has
already been completed, along with measures to lower unit costs and
increase sales activity to drive revenues.
GLS Canada revenue increased by 18.2% (11.5% in CAD) on an
organic basis, driven by higher yield, including the benefits of
pricing and fuel surcharges. The integration of Rosenau is on
track, and the business is performing ahead of plan. The Canadian
business continues to perform well, delivering margins above the
GLS group average.
Other developing markets, where GLS has a high exposure to B2C,
continued to grow despite the impact from the war in Ukraine and
inflationary pressures. Revenues were up 7.6% year on year, but
operating profit declined, with a negative foreign exchange impact
on both revenue and profit.
Strategic Review
GLS has a proven track record of delivering top line growth,
strong margins and good cash flow generation. Its flexible
operating model, B2B/B2C balance and geographic diversity provides
a strong platform for further organic and inorganic growth.
Our strategy, which builds on our distinctive and proven
business model, is focused on:
-- Strengthening GLS' top position in the cross border deferred
parcel segment.
-- Strongly positioning GLS in the 2C parcel market, whilst
securing its leading position in the 2B segment.
-- Inspiring the market through innovative digital and
sustainable customer-focused solutions.
We have made good progress executing this strategy at the same
time as delivering a good set of financial results, despite the
challenging market conditions described in the Operating
Review.
Strengthening our top position in the cross border deferred
parcel segment
During the year we further strengthened our network capacity and
footprint, in building, extending and upgrading our hubs and
depots.
Our new state-of-the-art hub in Madrid came online during the
year, with a capacity of around 65,000 parcels per hour, which will
provide new growth opportunities, improve quality and increase
efficiency through a high level of automation, for example the hub
has a fully automated small parcel sorter. The hub is not only an
important investment for Spain and Iberia as a whole, but will also
strengthen our international capabilities.
Our Rosenau Transport acquisition in Canada performed well
during the year. Rosenau complements our existing business in
Canada and the combination gives us full national coverage, as well
as connecting our US and Canadian networks.
The cross-border market continues to grow, which GLS can benefit
from as we have a strong international offering supported by our
high-quality network.
Our scalable and flexible business model, together with our
proven track record of successfully integrating our network in new
markets, positions us well to further grow our international
footprint. In February GLS Serbia successfully launched its
operations and over the coming months will focus on acquiring
domestic customers as we continue to build our network and
infrastructure across the country.
Strongly positioning in 2C market and securing position in 2B
segment
GLS has a strong product portfolio that serves both the 2B and
2C segment. We will continue to develop products and services in
both segments to maintain our diverse portfolio and meet the needs
of our customers.
We are moving forward with our strategy to provide closer
pick-up and delivery points for our customers for a better
experience. For example, GLS Spain signed an agreement with 2 large
retailers to open parcel shops inside their stores (a "shop in
shop" concept) to complement its existing parcel shop network of
over 5,000 (including agencies).
GLS Italy strengthened its partnership with a parcelshop network
provider giving GLS access to more than 5,500 shops in Italy. This
partnership will help us to expand our services and provide
customers with the high quality service they expect from GLS.
As detailed elsewhere, we will invest more to grow our parcel
locker network. We already have a strong footprint in Eastern
Europe with a leading position in Hungary and Slovenia where we
have been successfully rolling out parcel lockers over the past 12
months.
With the fast-changing market, we need to continue to develop
and strengthen our portfolio to capture growth. Our strategy
differs per country and is based on local needs to maximise
success.
Inspiring the market through innovative digital and sustainable
customer-focused solutions
Innovation drives positive customer experiences and is essential
if we are to enhance our competitive advantage, win in our growth
markets and achieve our strategic ambitions. We are continuing to
strengthen our connection with our customers through expansion of
our digital offering.
Our transformation to become a more digital business is moving
forward. For example, GLS Italy and GLS Germany both released a new
app which allows customers to more conveniently track parcel status
and position, estimate the arrival time of both domestic and
international deliveries and select their preferred at home
delivery point.
In response to customer demand for more sustainable solutions we
are intensifying our efforts to make all aspects of our business
more sustainable, to support our ambition to reduce our emissions
to zero by 2045.
As part of our sustainability reduction initiatives, we
implemented a rail solution in Germany for line haul transport
between Nuremberg and Hannover and our goal is to expand further
across Germany.
The future
We will leverage our business model and logistics know how to
continue our long-term growth trajectory. We will push further to
become more global digital and diverse, and to achieve this will
continue to expand our network our sustainable delivery model and
further digitalise and diversify the GLS portfolio.
Our Principal Risks and Uncertainties
Detailed below are the principal risks we consider could
threaten our business model, the execution of our strategy, and the
preservation and creation of sustainable value for shareholders and
other stakeholders. How we seek to mitigate these risks and the
change in risk score year-on-year is also explained below.
Risk Status Controls and actions to mitigate
-------------------------- -------------------------- --------------------------------------------------------------
1. Industrial action - High risk
----------------------------------------------------------------------------------------------------------------------
There is extensive trade Stable risk
union representation During the course of the * Operational contingency plans during industrial
across our UK workforce, year, the CWU balloted its action.
with strong and active members in July and August
trade unions. 2022 and February
One or more material 2023 on pay, change and * Joint implementation of the Business Recovery,
disagreements or disputes job security, all of which Transformation and Growth Agreement.
could result in widespread resulted in a majority in
localised or national favour of industrial
industrial action. action. Between August and * Rollout of a modern and collaborative framework to
Industrial action would December 2022, there were allow quicker decisions, trials and change
continue to cause material 18 days of industrial implementation.
disruption to our UK action, which have
business and would had an estimated adverse
result in an immediate and direct net impact on * Joint review of the Royal Mail/ CWU relationship
potentially ongoing adjusted operating profit. supported by appropriate expertise where required.
significant loss of Group In April 2023, following
revenue. It may also lengthy talks, including
affect Royal Mail's facilitation by Acas and
ability to restore Quality Sir Brendan Barber,
of Service levels and meet a Business Recovery,
targets prescribed Transformation and Growth
by Ofcom, which may lead Agreement was reached and
to enforcement action, ratified by the CWU's
fines and loss of Postal Executive
customers. Committee. The CWU will
now ballot its members
with a recommendation to
approve
the agreement. However,
there remains a risk of
industrial action until
the agreement is approved
by CWU members, or if
other disputes arise in
the future.
Any further industrial
action would cause
significant damage to the
UK business, necessitate
further job losses and
make the deal
unaffordable.
Going forward, there are
risks over the improvement
of industrial relations to
ensure effective
execution of the agreement
and business
transformation.
-------------------------- -------------------------- --------------------------------------------------------------
2. Failure to reduce our operational cost base (previously 'Failure to reduce our cost base')
- High risk
----------------------------------------------------------------------------------------------------------------------
We must become more Stable risk In Royal Mail, there is a five-point plan and a number of
efficient and agile to Royal Mail has a initiatives in place to stabilise
compete effectively in the significant fixed cost the business and drive efficiency whilst delivering high
parcel and letter markets. base, with high quality service. These include:
The successful delivery of operational gearing. * Implementing short-term measures to improve
Royal Mail and GLS' Further declines operational performance, reducing headcount to right
strategies relies on the in parcel and letter size the business and a programme of revisions
reduction of our revenue and volumes during including dedicated parcel routes.
operational the year, due to
cost base whilst managing macro-economic pressures,
wider economic pressures high inflation, a squeeze * Establishing parcel hubs and improving automation in
and the industrial on consumer spending and a mail centres to increase throughput and reduce costs
relations environment prolonged dispute with the per parcel.
in Royal Mail to deliver CWU, has placed
productivity benefits further pressure on our
across all areas of the cost base. * Trialling a new framework to deliver operational
business. While the Royal Mail improvements at a greater pace, such as removal of
Failure to reduce delivery network provides letter sortation frames within delivery offices.
operational costs while at a strong competitive
the same time delivering position, particularly
high-quality services in the combined delivery * Use of digital tools to align scheduled and actual
could result in a loss of of letters and small hours to match variation in workload throughout the
customers, market share parcels, it is not year and scan-in scan-out technology across the
and revenue. currently optimised for delivery network.
the
increased demand for
flexible acceptance times * Improving network efficiency including introducing
and larger parcels. In later start times and longer spans and a strategic
addition, the high fixed review of the parcels network including optimising
labour cost structure synergies with Parcelforce Worldwide.
makes it difficult to flex
the cost base when sales
volumes are down. The effective implementation of the Business Recovery
Effective working Transformation and Growth Agreement
relationships with the CWU is key in delivering operational efficiencies.
and Unite/CMA are key to
the delivery of our In GLS, actions include:
transformation and * Accelerating GLS' productivity initiatives.
efficiency benefits. The
dispute with the CWU (see
Risk 1) significantly * Reviewing the operational efficiency of GLS'
impacted progress in networks.
2022-23 on operational
unit revisions designed to
right size the operation
over a three-year flight
path.
While GLS' cost structure
is more flexible, we need
to ensure that the
business' networks
and processes continue to
be optimised to withstand
inflationary cost
pressures and support
sustainable growth.
-------------------------- -------------------------- --------------------------------------------------------------
3. Economic and political environment - High risk
----------------------------------------------------------------------------------------------------------------------
Macro-economic conditions Stable risk
and/or the political Recovery of the global * Ongoing monitoring of the economic and wider external
environment across our economy post-pandemic has environment across all of our markets.
markets may adversely been slowed by high
affect the Group's ability inflation and upward
to control costs and pressure on commodity * Executing a five-point plan and efficiency programme
maintain and grow revenue prices caused by the to stabilise the Royal Mail business and build
due to reducing Russia-Ukraine war and resilience into its operating model (see Risk 2).
volumes or by driving further lockdowns in
customers to adopt cheaper China.
products or formats for Economic growth is * Implementing sustainable pricing/surcharge
sending letters and expected to remain low opportunities across Royal Mail and GLS that do not
parcels. until 2024 in most of the inhibit value growth.
markets across the Royal
Mail and GLS businesses.
Weakening consumer * Reviewing the liquidity position on a regular basis,
confidence and demand due implementing short-term measures to conserve cash
to a squeeze on household including capex reduction and raising cash through
incomes and discretionary asset disposals/leasing arrangements (see Risk 12).
spending has impacted
revenue growth.
Prolonged fiscal * Ongoing monitoring of the political landscape and
tightening in Royal Mail regular engagement with politicians and policy makers,
and GLS' markets, as appropriate.
including national minimum
wage
and tax policy revisions,
including the tax
treatment of
subcontractors, could
increase our
costs or further impact
consumer confidence, which
could affect parcel and
letter volumes.
-------------------------- -------------------------- --------------------------------------------------------------
4. Major breach of information security, data protection regulation and/or cyber-attack -
High risk
----------------------------------------------------------------------------------------------------------------------
Due to the nature of our Stable risk
business, we collect, Given the evolving nature, * Continually investing in cyber resilience including
process and store sophistication and enhancing our cyber control capabilities across our
confidential business, prevalence of cyber technology estate to protect our customers, employees,
operational threats and an increasing services and assets.
and personal information. reliance on technology and
As a result, we are data for operational and
subject to a range of strategic purposes, this * Strengthening our preparedness to quickly detect and
laws, regulations and continues to respond to threats before they become incidents,
contractual obligations be a principal risk. including ransomware.
around the governance and We recognise that in a
protection of various business with around
classes of data to 153,000 people who use * Improving assurance of organisational and technical
protect our customers, data and devices to measures, including disaster recovery and assessment
employees, shareholders deliver of third-party supplier controls.
and suppliers. our services and process
In common with all major large quantities of
organisations, we are the documentation, there is a * Promoting good behaviours and stressing the
potential target of possibility of human importance of maintaining vigilance through regular
cyber-attacks that error in the protection of communication, training and awareness across our
could threaten the data. workforce.
confidentiality, integrity Royal Mail's International
and availability of data, business experienced a
systems and trigger cyber incident in January * Encouraging an open and prompt reporting culture so
material service and/or 2023 that impacted appropriate remedial action can be taken as soon as
operational interruption. export mail items. Upon possible.
Also, a major breach of discovery of the incident,
information security, data immediate action was
protection laws and taken, a comprehensive * Data privacy and protection policies and compliance
regulations and/or investigation initiated framework, which includes assessment and monitoring
cyber-attack could and relevant authorities of data risks and controls across all our operations.
adversely impact our were notified and engaged.
reputation, resulting in The international
financial loss, regulatory business products and
action, business services were restored
disruption and loss of iteratively over several
stakeholder confidence. weeks. Work is ongoing
to learn lessons and
improve the business'
cyber resilience.
We continue to invest in
our cyber capabilities,
recognising that an
ongoing multi-year
programme
that targets the highest
priority areas is required
to bring this risk within
the tolerance
levels of the Group's risk
appetite.
-------------------------- -------------------------- --------------------------------------------------------------
5. Customer expectations and our responsiveness to market changes - High risk
----------------------------------------------------------------------------------------------------------------------
Failure to deliver against Stable risk We are responding to market changes and becoming more customer
existing and changing The decline in the centric.
customer needs and economic environment (see Royal Mail is:
expectations (including Risk 3) and the * Leveraging its UK footprint as the sole designated
quality of service) could cost-of-living crisis, Universal Service Provider and growing doorstep
impact the demand for our together services such as Parcel Collect.
products and services. with the impact of
Our success at growing new industrial action in Royal
areas of business is Mail (see Risk 1) have * Focusing on restoring quality of service.
dependent on identifying impacted consumer
profitable and sustainable confidence
areas of growth and having and spending, which has * Driving new product development and simple digital
in place appropriate adversely affected parcels services.
structures to support and letters revenue in
transformation. Royal Mail.
This risk recognises that * Increasing tracked services and barcoding of
societal expectations products.
continue to change rapidly
and demand is continuing
to grow for high-quality, * Moving to a 24/7 parcel service with Sunday
convenient and sustainable deliveries.
deliveries that are
competitively priced.
* Growing new areas of business and expanding service
offerings.
GLS is:
* Delivering sustainable growth and customer innovation
through the GLS strategy.
-------------------------- -------------------------- --------------------------------------------------------------
6. Talent: workforce for the future - Moderate risk
----------------------------------------------------------------------------------------------------------------------
Our performance, operating Stable risk Royal Mail:
results and future growth The Royal Mail * Developing a Future Leader Framework that will
depend on our ability to transformation programme provide an understanding of leadership capabilities
attract and and structural market at all levels.
retain talent with the change is changing the
appropriate skills and nature
expertise across the of some roles and creating * Creating a 'Talent Ecosystem' to enable internal
Group. the need for new and mobility, provide opportunities for career
In Royal Mail, workforce different skills. progression and improve succession planning.
planning could be In Royal Mail, there has
adversely impacted by an been upward pressure on
ageing workforce and a risk in the year as a * Developing an Employee Value Proposition and employer
reduction in available result of elevated brand.
workforce due to levels of attrition and
socio-economic factors and recruitment challenges in
demographic change. head office roles * Accelerating diversity, equity and inclusion (DEI)
A high level of employee resulting from the decline initiatives to improve DEI across Royal Mail's teams.
trust and engagement is in business performance,
essential if we are to the industrial action and
deliver Royal Mail's sustained pressure on * Implementing a future workforce plan aligned with the
transformation and growth personnel. business' strategy and the commercial outlook.
strategy. Longer-term strategic
In order to deliver GLS' workforce planning and
longer-term strategy, it next generation talent * Introducing next generation employee change
is necessary to attract also continues to be a initiatives.
talent with new key area of talent risk
skills and retain for Royal Mail, driven by
high-quality talent across these same factors and an * Improving employee communications through the use of
the GLS business. already stretched digital tools and increasing the number of regular
and highly competitive trust and employee engagement surveys.
labour market.
This pressure has eased
following the reduction in
industrial action and the GLS:
Business Recovery, * Expanding and building HR expertise in the corporate
Transformation and Growth centre to strengthen governance and enable best
Agreement being reached practice sharing.
and ratified by the CWU's
Postal Executive
Committee. * Improving employer branding, including launching an
initiative to strengthen the sense of belonging of
GLS people.
* Implementing best practice succession planning and
talent management across GLS.
-------------------------- -------------------------- --------------------------------------------------------------
7. Failure to secure USO reform - Moderate risk
----------------------------------------------------------------------------------------------------------------------
Without reform, the New risk
continuing structural According to Ofcom, a * Work with Government, and Ofcom, on the case for
decline in addressed financially sustainable change, with support of our unions.
letter volumes and broader Universal Service should
changes in the parcels be able to achieve
market pose significant an EBIT margin of 5-10%. * A five-day letter service would meet the needs of the
risks to the financial Since privatisation in majority of consumers and SME and any change would
sustainability of the 2013, the Universal not significantly impact them. Royal Mail is working
USO. Royal Mail has made a Service network has only with those most impacted to proactively manage
request to Government to achieved this twice. potential future change.
make a permanent change to Letter volumes have
legislation declined by more than 60%
to move to a five-day since their peak in * Run an employee engagement programme on the
letter service (Monday to 2004-05. opportunities that change presents.
Friday). Reforming the Universal
Service is essential if
Royal Mail is to have a
sustainable future.
Ofcom's 2020 User Needs
research showed that a
five-day (Monday to
Friday) letter service
would meet the needs of
97% of consumers and SMEs
(in comparison to 98% of
consumers and 97%
of SMEs for the current
six-day service).
The previous 'UK
Regulatory Framework' risk
has been removed as the
framework has now been
set by Ofcom for the next
five years.
-------------------------- -------------------------- --------------------------------------------------------------
8. Climate change and environmental management (previously 'Environment and sustainability')
- Moderate risk
----------------------------------------------------------------------------------------------------------------------
Climate change is a global Stable risk
threat and, in common with Demonstrating leadership * ESG Principles are aligned to the ESG issues that
all major organisations, on environmental issues, matter most to our businesses and stakeholders.
it poses a including the impact of
number of risks and our activities,
opportunities. We have is the right thing to do. * Executing environmental strategies across Royal Mail
identified priority It is also essential if we and GLS, including accelerated ambitions for
physical and transition are to achieve competitive decarbonisation to reach zero emissions before 2050
risks advantage, in support of the Paris Agreement.
that could impact our create value and deliver
businesses. our strategy.
Transition risks: As our Delivering a sustainable * Investing in zero- and low-emission vehicles and
customers and stakeholders network has been embedded installing efficient equipment across our property
seek to adapt to climate in Royal Mail and GLS' estate.
change, demand strategies for some
is increasing for more time and we have increased
sustainable products and our focus in this area. * Improving network efficiency, including rationalising
services. The cost of Royal Mail and GLS' the property estate and investment in innovative
operations could increase environmental strategies technologies to reduce energy and fuel consumption.
as we adapt to government will help us reduce our
and regulatory changes environmental footprint
(including potential and play our part in the * Monitoring the impact of extreme weather events on
carbon taxes) to progress transition to a low-carbon operations and across our property estate to
towards net zero emissions future while offering a determine suitable preventive and precautionary
and air quality targets wide range of green measures.
for towns and cities. solutions to our
Physical risks: An customers.
increase in the frequency We are committed to * Opening new EcoHubs with renewable energy generation
of extreme weather events implementing the TCFD and sustainable infrastructure across GLS' network.
may result in disruption recommendations and have
to operations and impact made progress during the
our ability to meet year on our ongoing TCFD * Engaging our people in our efforts to become more
customer expectations, the implementation project. efficient and reduce our use of natural resources.
USO or other contractual
requirements. We may also
see cost inflation as a * Reducing our energy and water consumption and
result of resource reducing the amount of waste we generate.
scarcity, increased
operational
costs and required * Monitoring compliance with environmental legislation
investment to protect the and regulation.
business and our people
from extreme weather
events.
We must also ensure that
we continue to meet all
existing environmental
legislation and
regulation,
and prepare for emerging
requirements to avert the
risk of reputational
damage, increased
costs and potential fines.
-------------------------- -------------------------- --------------------------------------------------------------
9. Actual or suspected breaches of material law and/or regulation - Moderate risk
----------------------------------------------------------------------------------------------------------------------
Failure to comply with Stable risk
relevant material laws and There continues to be a * Policies, regular training and guidance to colleagues
regulations that apply to focus on controls in to raise awareness of risks, required mitigation and
our business, relation to material laws expected standards of conduct.
including competition, and regulations for
anti-bribery, regulatory which the Group must
conditions imposed by comply. * Regular assessment of risks and advice by specialist
Ofcom (including quality Royal Mail's appeal lawyers and compliance/ regulatory professionals.
of service (QoS) targets), against the Competition
trade sanctions and Appeal Tribunal's judgment
corporate governance. to uphold Ofcom's decision * Horizon scanning to prepare for legislative changes
Actual or suspected to fine it GBP50 million and developing policies and processes to address
breaches has now concluded. The them.
could result in financial fine and interest (c.GBP52
loss, fines, regulatory million) were paid
enforcement action, to Ofcom on 10 August * Monitoring of compliance and provision of assurance.
criminal charges, 2022.
debarment The stay on Whistl's
and/or reputational damage related damages claim has * Fostering a culture where colleagues can speak up so
impacting our ability to been lifted and initial we can promptly address any issues and stop them
operate and grow. pleadings have been happening again.
exchanged between the
parties. Royal Mail
believes Whistl's claim is * Engagement with Ofcom and USO QoS monitoring and
without merit and will restoration activity.
defend it robustly.
In December 2022, Ofcom
concluded that under the
particular circumstances
prevailing during
the 2021-22 regulatory
period, it would not be
appropriate to find Royal
Mail in breach of
its USO QoS targets. Royal
Mail's current year USO
QoS performance has been
below Ofcom's
regulatory targets,
Management is actively
engaging with Ofcom to
explain why current
performance
is below target due to
unprecedented
circumstances.
Following publication of
our USO QoS for 2022-23,
Ofcom has now opened a
full investigation.
-------------------------- -------------------------- --------------------------------------------------------------
10. Business continuity and operational resilience - Moderate risk
----------------------------------------------------------------------------------------------------------------------
We may fail to Stable risk
successfully respond to, Royal Mail is classified * Regularly review business continuity and crisis
recover from, or reduce as a critical part of management governance including lessons learned.
the impact of a major national infrastructure
threat and also has a
or disruptive incident responsibility * Deploy a strategic crisis and resilience governance
that could cause to provide sustained and structure and response teams to ensure an integrated
widespread operational continued postal services resilience approach.
disruption and financial under the USO.
loss Lessons learned from the
to the Group, our COVID pandemic response * Implement tactical arrangements to support
customers and our supply have informed revisions to operational contingency plans and incident
chain. This could also our crisis management management.
impact on the ability of plans, which have been
Royal Mail to meet its further tested during the
regulatory obligations. year by the industrial * Plans to align crisis management with critical IT
action in Royal Mail systems and test disaster recovery plans.
and the cyber incident
earlier this year (see
Risk 4). * Developing business impact assessments to map systems
GLS has a growing and interdependencies of critical products and
geographical footprint and services.
has an interconnected
international network
across * Developing cross-functional business continuity plans
Europe and the US, which aligned to critical products and services.
provides mitigation in the
event of operational
disruption in a specific * Regular horizon scanning and threat assessments.
market.
-------------------------- -------------------------- --------------------------------------------------------------
11. Health, safety and wellbeing - Moderate risk
----------------------------------------------------------------------------------------------------------------------
A health and safety Stable risk
incident or global health The health, safety and * Policies, directives, procedures and systems,
crisis could result in the wellbeing of our people, supported by tailored training and awareness
serious injury, ill customers and members of programmes across all markets to embed a compliance
health or death of our the public is of culture and engage our employees in safety
people, third parties paramount importance. improvement.
(including contractors) or We have many employees,
members of the public. including seasonal staff
An incident, near miss or and agency workers. We * Board and ESG Committee monitoring of health and
health and safety breach also operate a very safety performance metrics.
may lead to criminal large fleet of vehicles, a
prosecution or fines significant real estate
by the enforcing authority footprint and employ a * Refreshed programme of focused audit activity in
or civil action by the large number of Royal Mail commenced in Q4.
injured party resulting in contractors and interact
large financial extensively with members
losses and/or reputational of the public. A large * Extensive employee health and wellbeing policies and
damage. proportion of our programmes to support absence and return to
Failure to manage the people spend most of their workplace.
health, safety and time working outdoors, on
wellbeing of our people foot or driving, where the
could lead to reputational environment * Continuing to streamline and simplify the various
damage, loss of employee is unpredictable and can health and safety systems in place to enhance their
goodwill and financial be more difficult to effectiveness.
losses through increased control.
sickness absence, Whilst health and safety
lower productivity, and risks can be assessed and * Deploy Group-wide measures to protect and support our
failure to deliver the controlled, the risk of employees, ensuring necessary safety precautions, in
USO, civil action or harm to people line with guidance and provision of wellbeing
criminal prosecution. cannot be eradicated. support.
In Royal Mail, whilst
rates are declining, there
continues to be high * Monitor and review measures in place to assist in
long-term employee risk control and accident prevention, including
absence. undertaking appropriate investigation following
Management, in conjunction incidents and near misses.
with the CWU, is making
changes to attendance
policies and sick
pay to enable a step
change in performance.
-------------------------- -------------------------- --------------------------------------------------------------
12. Failure to manage liquidity - Low risk for IDS plc but represents a material risk for
Royal Mail Group Ltd
----------------------------------------------------------------------------------------------------------------------
There is a risk that the New risk Royal Mail Group Ltd:
Group fails to secure IDS plc management has * Delivery of Royal Mail turnaround plan and focus on
ongoing access to finance. taken effective action to efficiency programmes.
The decline in the preserve Group liquidity,
macro-economic including the amendment
environment, high of the covenants * Cash conservation measures and prioritisation of
inflation and impact of associated with the capital expenditure.
industrial action syndicated GBP925 million
has adversely affected bank loan facility in
Royal Mail's sales volumes order * Raising of cash through real estate asset disposals
and revenue. This has to secure access to that and exploring leasing options.
driven operating losses facility in the event of
and trading cash outflows further downside risk,
in that subsidiary. As a together with the * Implementing sustainable pricing changes and
result, there is a risk agreement of bridging initiatives to recover revenue.
that the Royal finance to support the
Mail fails to secure refinancing of the
ongoing access to finance Euro500m bond in June
and/or is unable to manage 2024. IDS Group plc:
working capital The difficult trading * Ongoing monitoring of Royal Mail's performance.
and cash to support the circumstances and
ongoing running of, and industrial dispute last
investment in the Royal year have been damaging to * Royal Mail access to Group resources subject to
Mail business. Royal Mail. Significant satisfactory progress against business plan and/ or
operational changes and to meet short term working capital requirements.
improvements required in
Royal Mail are fundamental
to its turnaround and to * Ongoing review of capital allocation and priorities.
restore profitability.
Approval of the CWU
agreement is fundamental
to the delivery of the
business plan.
The Board will keep under
review whether it is
appropriate to cross
subsidise in order to
support Royal Mail and has
asked that Royal Mail
takes all reasonable steps
to finance the
necessary transformation
and turnaround from its
own resources.
-------------------------- -------------------------- --------------------------------------------------------------
Key: Change in risk score :
- Stable risk = No significant change year on year
Financial Review
Reported Adjusted(2) Reported Adjusted(2)
52 weeks 52 weeks 52 weeks 52 weeks
March March March March
Summary results (GBPm)(1) 2023 Specific items and pension adjustment 2023 2022 Specific items and pension adjustment 2022
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Revenue 12,044 - 12,044 12,712 - 12,712
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Royal Mail 7,411 - 7,411 8,514 - 8,514
GLS 4,650 - 4,650 4,219 - 4,219
Intragroup revenue(3) (17) - (17) (21) - (21)
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Operating costs (12,248) (133) (12,115) (12,128) (174) (11,954)
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Royal Mail (7,963) (133) (7,830) (8,272) (174) (8,098)
GLS (4,302) - (4,302) (3,877) - (3,877)
Intragroup costs(3) 17 - 17 21 - 21
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Operating (loss)/profit
before specific items (204) (133) (71) 584 (174) 758
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Operating specific items (544) (544) - (7) (7) -
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Operating (loss)/profit (748) (677) (71) 577 (181) 758
Operating (loss)/profit
margin (6.2%) - (0.6%) 4.5% - 6.0%
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Royal Mail (1,044) (625) (419) 250 (166) 416
Royal Mail Operating
(loss)/profit margin (14.1%) - (5.7%) 2.9% - 4.9%
GLS 296 (52) 348 327 (15) 342
GLS Operating profit
margin 6.4% - 7.5% 7.8% - 8.1%
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Profit/(loss) on disposal
of property, plant and
equipment (non-operating
specific item) 6 6 - 72 72 -
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Net finance costs (39) - (39) (51) - (51)
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Net pension interest
(non-operating specific
item) 105 105 - 64 64 -
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
(Loss)/profit before tax (676) (566) (110) 662 (45) 707
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Tax credit/(charge) (197) (111) (86) (50) 62 (112)
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
(Loss)/profit after tax (873) (677) (196) 612 17 595
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
(Loss)/Earnings per share
(basic) - pence (91.3p) (70.8p) (20.5p) 61.7p 1.7p 60.0p
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
In-year trading cash flow (34) - (34) 519 - 519
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Royal Mail (306) - (306) 280 - 280
GLS 272 - 272 239 - 239
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Pre-IFRS 16 in-year
trading cash flow(4) (213) 353
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Royal Mail (410) 178
GLS 197 175
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Gross capital expenditure (407) - (407) (603) - (603)
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Royal Mail (255) - (255) (441) - (441)
GLS (152) - (152) (162) - (162)
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
Net debt (1,500) - (1,500) (985) - (985)
-------------------------- --------- ------------------------------------- ----------- --------- ------------------------------------- -----------
1. Reported results are prepared in accordance with
International Financial Reporting Standards (IFRS). In addition,
the Group's performance is explained through the use of Alternative
Performance Measures (APMs) that are not defined under IFRS.
Management is of the view that these measures provide a more
meaningful basis on which to analyse business performance. They are
also consistent with the way financial performance is measured by
management and reported to the Board. The APMs used are explained
in the section entitled 'Alternative Performance Measures' and
reconciliations to the closest measure prescribed under IFRS (and
in the case of GLS reconciliations between the Group' functional
currency of Sterling and Euro) are provided where appropriate.
2. The Group makes adjustments to reported results under IFRS to
exclude specific items and the IAS 19 pension charge to cash
difference adjustment. A full reconciliation of reported to
adjusted results is explained in the section entitled 'Alternative
Performance Measures' .
3. Intragroup revenue and costs represent trading between Royal
Mail and GLS, principally a result of Parcelforce Worldwide
operating as GLS' partner in the UK.
4. Pre-IFRS16 in-year trading cash flow is a non-GAAP measure
Group results
Group and Royal Mail results are for the 52-week period to 26
March 2023. GLS financial performance is presented for the 12
months to 31 March 2023.
Year-on-year Group revenue declined GBP668 million (5.3%). Royal
Mail decreased by GBP1,103 million and GLS increased by GBP431
million. During the prior year, both businesses benefited from
COVID restrictions, which resulted in bolstered parcel volumes as
well as elevated test kit volumes in Royal Mail. During 2022-23,
both GLS and Royal Mail have been adversely impacted by challenging
macro-economic conditions. In addition, Royal Mail has been
negatively impacted by 18 days of industrial action in 2022-23. GLS
revenues were boosted by acquisitions, including Rosenau
(year-on-year revenue increase of GBP104 million) as well as
pricing actions.
Reported Group people costs were down 1.4% year-on-year.
Adjusted Group people costs were down 0.8% year-on-year. In Royal
Mail, people costs reduced by GBP174 million year-on-year but GLS
costs increased by GBP123 million. Given the level of revenue
reduction in Royal Mail, we would have expected a higher decrease
in variable people costs, but we were unable to reduce full time
equivalents (FTE's) quickly enough in response to lower volumes in
H1. The situation improved in H2 with strong controls put in place
to reduce variable FTE costs. Royal Mail people costs were also
impacted by industrial action. Pay was negated on industrial action
days due to pay abatements, however additional agency costs were
incurred in order to prepare for and recover from the industrial
action that took place. In GLS, the people cost base has been
affected by wage inflation in most markets, particularly Germany.
More detail can be found in the "People costs" sections within this
Financial Review.
Group non-people costs increased by 3.9%. Royal Mail non-people
costs reduced by GBP94 million (3.7%) but this was more than offset
by GLS increases of GBP302 million (10.2%). More detail can be
found in the "Non-people costs" sections within this Financial
Review.
Reported operating loss before specific items was GBP204 million
(2021-22: GBP584 million profit), GBP788 million lower than the
prior year. Operating specific items were a cost of GBP544 million
(2021-22: cost of GBP7 million). 2022-23 includes an impairment
charge in relation to Royal Mail of GBP539 million (2021-22:
GBPnil). Further details are included in Note 5 to the Financial
Statements.
On a reported basis the Group operating loss margin was 6.2%
(2021-22: 4.5% profit margin). Adjusted Group operating loss was
GBP71 million (2021-22: GBP758 million profit). Adjusted Group
operating loss margin was 0.6%, a significant decline on the prior
period (2021-22: 6% operating profit margin). The decline was
primarily due to Royal Mail operating losses. GLS' performance was
broadly in line with the prior period including the effect of the
Rosenau acquisition. Excluding Rosenau, GLS' adjusted operating
profit was down GBP14 million (4.1%).
Royal Mail's margin deteriorated significantly from a 4.9%
adjusted profit margin to a 5.7% adjusted loss margin. This was
driven by the challenging trading environment as a result of the
macro-economic conditions, industrial action and the inability to
reduce FTE costs quickly enough in H1. GLS experienced a fall of 60
bps in adjusted operating margin, primarily due to the economic
environment as well as cost and wage inflation which created, as
expected, margin compression. For both businesses, the comparative
also benefitted from increased volumes during COVID lockdowns.
Non-operating specific items were a credit of GBP111 million
(2021-22: credit of GBP136 million). Further details are provided
below in the section entitled 'specific items and pension charge to
cash difference adjustment'.
Reported loss before tax of GBP676 million (2021-22: GBP662
million profit) comprised a GBP951 million loss in Royal Mail
(2021-22: GBP346 million profit) and a GBP275 million profit in GLS
(2021-22: GBP316 million profit). Basic reported earnings per share
decreased to 91.3 pence loss per share (2021-22: 61.7 pence profit
per share).
52 weeks ending March % change(2) % change(2)
------------------------- ----------- -----------
2023 vs 2023 vs
Revenue (GBPm) 2023 2022 2020 2022 2020
--------------------------------------------- ------- ------- ------- ----------- -----------
Group (4) 12,044 12,712 10,840 (5.3%) 11.1%
--------------------------------------------- ------- ------- ------- ----------- -----------
Royal Mail 7,411 8,514 7,720 (13.0%) (4.0%)
Total Parcels 3,910 4,800 3,702 (18.5%) 5.6%
Domestic Parcels (excluding international)
(5) 3,226 4,021 2,831 (19.8%) 14.0%
International Parcels (6) 684 779 871 (12.2%) (21.5%)
Letters 3,501 3,714 4,018 (5.7%) (12.9%)
--------------------------------------------- ------- ------- ------- ----------- -----------
GLS 4,650 4,219 3,161 10.2% 47.1%
--------------------------------------------- ------- ------- ------- ----------- -----------
52 weeks ending March % change(2) % change(2)
------------------------- ----------- -----------
2023 vs 2023 vs
Volume (m units) 2023 2022 2020 2022 2020
--------------------------------------------- ------- ------- ------- ----------- -----------
Royal Mail
Total Parcels 1,205 1,517 1,312 (21%) (8%)
Domestic Parcels (excluding international)
(5) 1,064 1,365 1,039 (22%) 2%
International Parcels (6) 141 152 273 (7%) (48%)
Addressed letters (excluding elections) 7,280 7,961 9,703 (9%) (25%)
--------------------------------------------- ------- ------- ------- ----------- -----------
GLS 862 870 667 (1%) 29%
--------------------------------------------- ------- ------- ------- ----------- -----------
4. Royal Mail and GLS revenue does not equal Group revenue due
to the elimination of intragroup trading (2022-23: GBP17 million,
2021-22: GBP21 million).
5. Domestic Parcels excludes import and export for both Royal Mail and Parcelforce Worldwide.
6. International includes import and export for Royal Mail and Parcelforce Worldwide.
Total Group parcel revenue fell 5.3% year-on-year. Parcel
revenue accounted for 71% of total revenue (2021-22: 71%).
Segment - Royal Mail
Reported operating loss was GBP1,044 million (2021-22: GBP250
million profit). Royal Mail adjusted operating loss was GBP419
million (2021-22: GBP416 million profit) which included GBP33
million of voluntary redundancy costs. This is in line with
guidance provided on 26 January 2023. Reported results were heavily
impacted an impairment charge of GBP539 million (2021-22: GBPnil)
and by 18 days of industrial action in the period. Revenue was
lower, driven by a combination of the macro-economic environment
impacting customers' disposable spend and the impact of industrial
action. The prior year also benefited from higher test kit revenue
(test kits were c. 7% of total parcel volumes in 2021-22 whereas
they were c. 1% of volumes in 2022-23). During H1, the cost base
was slow to adjust to lower volumes as we were unable to reduce our
FTE costs quickly enough. However, H2 saw strong performance in
reducing variable FTE resource and managing levels of attrition. As
a result, frontline FTE's were 111.3k at the end of the year, down
10.1k (8%) from 121.4k at the end of 2021-22.
Revenue
Total revenue reduced GBP1,103 million (13.0%) versus the prior
year. Revenue was impacted through a combination of 18 days of
industrial action, economic downturn, weakening retail trends and a
return to the structural decline in letters. The prior year also
benefitted from elevated test kit volumes as well as some COVID
restrictions being in place for part of year, which bolstered
parcel volumes.
Total revenue mix moved slightly in the year with parcels
representing 53% of total Royal Mail revenue compared to 56% in the
prior year. The change in mix was partially driven by a reduction
in COVID test kits versus 2021-22.
Parcels
Total parcel revenue was GBP3,910 million, down 18.5%
year-on-year. The prior year included periods when COVID
restrictions were in place. As a result, comparative revenues and
volumes benefitted as consumers sent more parcels and e-commerce
sales were higher. This year, consumers' disposable income has
reduced as a result of the uncertainty in the macro-economic
environment leading to a reduction in parcel volumes. Furthermore,
industrial action has adversely impacted revenue as customers moved
volumes away from our network. These factors led to a decline in
the revenue and volumes in almost all parcel revenue streams.
Domestic parcel revenues (excluding RM International and
Parcelforce Worldwide import and export) were down 19.8%
year-on-year, with volumes down 22%.
Within domestic parcels, account parcel revenues decreased by
23.5% on the prior year, partially due to COVID test kits, as the
requirement for testing in the UK ceased in H1. Test kits
represented c. 7% of parcel volumes in 2021-22 versus c. 1% in
2022-23. In addition, during the peak Christmas period (November
and December 2022), we experienced ten days of national industrial
action. This meant large account customers such as retailers used
other parcel carriers to deliver their online sales. This was
compounded by a reduction in consumer online spending driven by
both the industrial action (which caused the public to return to
the UK high street) and the economic environment which caused
reduced levels of public spending.
Domestic parcels include Royal Mail's premium products, Tracked
24(R) /48(R) and Tracked Returns(R) which experienced volume
declines of 21% year-on-year (2021-22 growth of 17%). As well as
the factors outlined above the reduction in test kit traffic also
impacted this revenue stream.
RM International services (which exclude Parcelforce Worldwide
import and export) were adversely impacted by the global economic
downturn and the cyber incident which temporarily disrupted service
in H2. International revenues were down 12.2% with volumes down
7%.
Revenue in Parcelforce Worldwide was down year-on-year, with
revenues down 12.9% and volumes down 12%.
Letters
Total letter revenue fell GBP213 million (5.7%) to GBP3,501
million, reflecting a return to structural decline in the letters
market. In addition, the impact of a slowing economy and rising
inflation was compounded by 18 days of industrial action. The prior
year saw a 5.6% increase when letter volumes partially recovered
from the impact of COVID in the previous year.
In 2022-23, volume decline of addressed letters excluding
elections reverted to its long-term trend, falling 9%. The decline
was driven by sharply declining volumes for international import
and export letters, and by a significant drop-off in Consumer &
Small Business letters of 21% - this reflects the impact of a large
contraction in Stamped Letters volumes over the year. December is a
pivotal month for stamp sales, but this year sales were badly
affected by industrial action which necessitated the final posting
dates for Christmas being brought forward.
Declines in advertising mail volumes (down 8%) were less marked,
but still significant. The continued downturn in advertising mail
volumes was driven by a combination of advertisers facing budget
constraints in the face of significantly higher print and
production costs, plus industrial action leading some advertisers
to either delay or cancel mailing activity.
Business mail volumes declined 5% on 2021-22. However, price
increases introduced during the year led to year-on-year revenue
growth of 4.6% which more than counteracted the volume decline.
Adjusted operating costs(2)
Adjusted 52 weeks March Adjusted 52 weeks March
(GBPm) 2023 2022 % change
-------------------------------------------- ----------------------- ----------------------- --------
People costs (5,409) (5,583) (3.1%)
-------------------------------------------- ----------------------- ----------------------- --------
People costs excluding voluntary redundancy (5,376) (5,502) (2.3%)
Voluntary redundancy costs (33) (81) (59.3%)
-------------------------------------------- ----------------------- ----------------------- --------
Non-people costs (2,421) (2,515) (3.7%)
-------------------------------------------- ----------------------- ----------------------- --------
Distribution and conveyance costs (891) (971) (8.2%)
Infrastructure costs (868) (802) 8.2%
Other operating costs (662) (742) (10.8%)
-------------------------------------------- ----------------------- ----------------------- --------
Total (7,830) (8,098) (3.3%)
-------------------------------------------- ----------------------- ----------------------- --------
2. The Group makes adjustments to reported results under IFRS to
exclude specific items and the IAS 19 pension charge to cash
difference adjustment. A full reconciliation of reported to
adjusted results is explained in the section entitled 'Alternative
Performance Measures'
Total adjusted operating costs decreased 3.3% year-on-year. Key
reasons for the movements are explained in the "People costs" and
"Non -people costs" sections below.
People costs
Total people costs reduced by GBP174 million (3.1%). This
included a reduction in year-on-year voluntary redundancy charge of
GBP48 million. The prior year included a voluntary redundancy
charges of GBP81 million, of which GBP70 million was in relation to
a restructuring programme in operations, focused on streamlining
operational management and improving focus on performance at a
local level. In the current year, FTE reductions have been managed
by focusing on variable costs and through natural attrition.
Excluding voluntary redundancy charges, people costs decreased
by GBP126 million (2.3%), however given the level of volume
reduction, we would have expected the reduction to have been
higher.
The industrial relations environment has had several impacts on
people costs:
-- We did not undertake planned revisions in delivery or
processing during H1. However, revision activity increased in H2,
but the delays meant that productivity fell 3.6%.
-- Though we saw pay annulments on industrial action days
themselves, these were partially offset by the costs incurred in
preparing for and recovering from each day of industrial
action.
Last month (April 2023), after lengthy negotiations, we were
pleased that the CWU's Postal Executive Committee ratified the
Business Recovery, Transformation and Growth Agreement (see Royal
Mail Strategic Review) and put it to a ballot of its members with a
recommendation to approve. Total people costs include the 2% pay
award for frontline staff that has already been paid, plus the
costs of a one off payment of GBP500 per person, estimated to cost
c. GBP61m. This represents our best estimate of the costs required
for 2022-23 to settle the agreement based on our offer at the
balance sheet date of 26 March 2023. This offer remains subject to
ratification by CWU members.
People costs also include a number of other 2022-23 inflationary
pay pressures such as the flow through impacts of the one hour
reduction in the working week implemented in 2021-22, managerial
pay deals and increases due to changes in the National Insurance
social care levy.
There are no residual COVID costs (2021-22: GBP62 million)
however the level of absence remains higher than before COVID. In
the current period the average total sick absence rate was 7.5%
compared with 8.0% in the prior period. In 2019-20 (excluding any
COVID related absence) average total sick absence was 5-6%.
The people cost headwinds outlined above were more than offset
by volume related savings associated with revenue decline and
sustainable savings delivered through the prior year restructuring
programme focused on streamlining operational management and
improving focus on performance at a local level.
Non-people costs
Non-people costs reduced by GBP94 million (3.7%)
year-on-year.
Within non-people costs, distribution and conveyance costs were
down GBP80 million (8.2%). Volume related savings from reduced test
kit volumes and lower volumes generally outweighed cost pressures
related to industrial action preparation (such as third-party
haulier contracts) and inflation. Total diesel and jet fuel costs
decreased to GBP163 million (2021-22: GBP191 million) driven by a
decrease in the volume of diesel used as a result of the
introduction of more electric vehicles and other fuel efficiency
initiatives. In addition, the benefit of the reduction in fuel duty
and a stronger hedge position limited exposure to the spot
market.
Infrastructure costs were up GBP66 million (8.2%) year-on-year.
Cost pressures included the impact of inflation, particularly on
electricity, as well the cost of the cyber incident. Depreciation
and amortisation costs (which form part of infrastructure costs)
were up GBP36 million year-on-year, driven mainly by an impairment
of GBP17 million on our Resource Scheduling asset and GBP10 million
accelerated depreciation associated with a property asset.
Excluding these, depreciation and amortisation was up c.GBP9
million, driven largely by the impact of new asset additions such
as the North-West Super Hub.
Other operating costs reduced GBP80 million (10.8%)
year-on-year. Over half of this was linked to volume related
savings, for example in relation to the Post Office Limited (POL)
contract. We also saw reduction in non-people related
transformation costs.
Royal Mail's performance in 2022-23 against its Universal
Service products' Quality of Service measure is below Ofcom's
regulatory targets. Management is actively engaging with Ofcom,
explaining why current performance is below target due to
unprecedented circumstances. Following publication of our USO QoS
for 2022-23, Ofcom has now opened a full investigation, the outcome
of which cannot be determined at this time. Consequently, the
financial results for 2022-23 do not include any accrual for
potential fine.
Segment - GLS (7)
12 months to 12 months to
31 March 31 March
Summary results(8) (GBPm) 2023 2022 % change
------------------------------------------ ------------ ------------ --------
Revenue 4,650 4,219 10.2%
------------------------------------------ ------------ ------------ --------
Operating costs (4,302) (3,877) 11.0%
------------------------------------------ ------------ ------------ --------
Operating profit before specific items(8) 348 342 1.8%
------------------------------------------ ------------ ------------ --------
(EURm)
------------------------------------------ ------- ------- ----
Revenue 5,384 4,959 8.6%
------------------------------------------ ------- ------- ----
Operating costs (4,981) (4,557) 9.3%
------------------------------------------ ------- ------- ----
Operating profit before specific items(8) 403 402 0.2%
------------------------------------------ ------- ------- ----
7. The results for 2022-23 include a full year of contribution
from the acquisition of Rosenau Transport (GBP20 million operating
profit before specific items). The prior year only includes four
months of contribution following the acquisition on 1 December
2021, worth GBP4 million.
8. The Group makes adjustments to reported results under IFRS to
exclude specific items and the IAS 19 pension charge to cash
difference adjustment as set out in the section entitled 'Specific
items and pension charge to cash difference adjustment'. As the
pension charge to cash difference is not applicable to GLS, the
operating profit before specific items is the same on a reported
and adjusted basis, and thus no separate adjusted measures have
been presented.
In Sterling terms, reported operating profit was GBP296 million
(2021-22: 327 million). Operating profit before specific items was
GBP348 million (2021-22: GBP342 million). Foreign exchange
movements favourably impacted revenue by GBP69 million and
adversely impacted costs by GBP64 million resulting in a net
increase to operating profit of GBP5 million.
Adjusted operating profit before specific items in Euro terms
increased by EUR1 million. Adjusted operating margin deteriorated
by 60 bps, to 7.5%, due to operational cost pressures including
general inflation and driver shortages across most markets.
Revenue
Revenue increased by 10.2% in Sterling terms (8.6% in Euro
terms). Excluding acquisitions, revenue was up 7.7% in Sterling
terms, driven by better pricing. Revenue growth was achieved in
almost all markets despite a reduction in volumes resulting from a
deterioration in the global economic environment and the cost of
living crisis. GLS' European markets represented 87.3% of total
revenue (2021-22: 89.6%), with the North American market
contributing 12.7% (2021-22: 10.4%).
Overall volumes decreased by 1% impacted by the unwinding of
temporary benefits from COVID lockdown restrictions in the prior
year and the general deterioration in the economic environment. B2C
volume share at 55% was in line with the prior year.
Operating costs
Reported
12 months to Reported
31 March 12 months to
(GBPm) 2023 31 March 2022 % change
------------------------------------ ------------- -------------- --------
People costs (1,031) (908) 13.5%
------------------------------------ ------------- -------------- --------
Non-people costs (3,271) (2,969) 10.2%
------------------------------------ ------------- -------------- --------
Distribution and conveyance costs (2,847) (2,606) 9.2%
Infrastructure costs (310) (257) 20.6%
Other operating costs (114) (106) 7.5%
------------------------------------ ------------- -------------- --------
Total (4,302) (3,877) 11.0%
------------------------------------ ------------- -------------- --------
Total reported operating costs in Sterling terms increased by
11.0%, or 8.7% excluding acquisitions.
Costs were impacted by significant inflationary pressures. A
combination of higher fuel costs and wage inflation (for example
higher minimum wages in Germany), contributed to increases in
subcontractor costs for collection, delivery and line-haul
services. The reported increase in costs in Euro terms is presented
below.
Reported
12 months to Reported
31 March 12 months to
(EURm) 2023 31 March 2022 % change
------------------------------------ ------------- -------------- --------
People costs (1,194) (1,067) 11.9%
------------------------------------ ------------- -------------- --------
Non-people costs (3,787) (3,490) 8.5%
------------------------------------ ------------- -------------- --------
Distribution and conveyance costs (3,296) (3,064) 7.6%
Infrastructure costs (359) (302) 18.9%
Other operating costs (132) (124) 6.5%
------------------------------------ ------------- -------------- --------
Total (4,981) (4,557) 9.3%
------------------------------------ ------------- -------------- --------
People costs
In Euro terms people costs increased by 11.9%, or 7.7% excluding
acquisitions. Wage inflation in all markets contributed to the
increase, including the effect from a significant increase in the
minimum wage level in Germany during 2022.
Non-people costs
Non-people costs increased by 8.5%, or 7.0% excluding
acquisitions. Distribution and conveyance costs were up 7.6%, or
6.5% higher excluding acquisitions, driven by higher subcontractor
rates resulting from wage inflation and increased fuel costs.
Line-haul costs in particular were impacted significantly by the
higher cost of diesel during the year. Infrastructure and other
operating costs increased by 18.9% and 6.5% respectively (13.1% and
4.4% respectively excluding acquisitions), principally due to
higher depreciation, higher utilities costs and higher rent and
rates.
Country overview
The following individual market summaries detail revenue growth
in Euro terms, unless otherwise stated.
In Germany, the largest GLS market by revenue, revenue grew by
5.1% despite lower volumes. Revenue growth benefitted from strong
price increases implemented in response to the higher German
minimum wage and its consequent impact on the cost base, together
with other inflationary effects. Operating profit declined due to
the combination of lower volumes and higher unit costs which could
not be fully mitigated by better pricing.
GLS Italy revenue grew by 5.6%, driven by better pricing and
higher volumes. Operating profit increased compared with the prior
year, benefitting from strong growth in international volumes.
Revenues in GLS Spain grew by 4.3%, driven by better pricing
while volumes were broadly in line with the prior year. Operating
profit was below the prior period as higher operational costs could
not be fully offset through improved pricing. A new hub was opened
in Madrid during the year, providing significant additional
capacity which will support volume development in the coming
years.
GLS France reported a good improvement in operating profit
during the year, reaching a break-even result. This was achieved
despite the difficult economic conditions. Revenue grew by 5.2%,
benefiting from better pricing and very good cost control which
mitigated a decline in volumes. The business continues on a good
trajectory.
Financial performance in the US was disappointing. Revenues
declined by 3.4% in USD terms. The combination of weak revenue
development and strong inflationary effects on the cost base
resulted in higher losses compared with the prior year. Initiatives
to turnaround the business are in progress, with a headcount
reduction programme completed before the year end. Sales activities
are being intensified to secure higher volumes and grow revenues,
which together with further measures to lower unit costs represent
the pathway to improved profitability.
Strong performance in Canada underpinned by the Rosenau
acquisition, which is performing ahead of plan. GLS Canada revenue
increased by 18.2% in Euro terms (11.5% in CAD terms) on an organic
basis, driven by higher yield, including the benefit from higher
fuel surcharges. The focus for the coming year will be to secure
further synergies between Rosenau and the pre-existing GLS Canada
operations, to further grow revenues and reduce unit costs.
Revenue growth in GLS' other developed European markets was 6.6%
driven by better pricing and slightly higher volumes.
Other developing markets saw a slow-down in volume growth due to
impact from war in Ukraine and the cost of living crisis. Revenues
were up 7.6% but reported operating profit declined. Revenue growth
and operating profit was negatively impacted by a weakening of
currencies, in particular the Hungarian Forint. In order to protect
market position and reduce final mile costs, investments in parcel
lockers were scaled-up during the year. Further investments are
planned in the coming years.
Other Group financial performance measures
Specific items and pension charge to cash difference
adjustment
52 weeks March 52 weeks March
(GBPm) 2023 2022
-------------------------------------------------------------------- -------------- --------------
Pension charge to cash difference adjustment (within people costs) (133) (174)
Operating specific items
GLS VAT adjustments (33) -
GLS amortisation of intangible assets in acquisitions (19) (16)
RM excl. Parcelforce Worldwide impairment (539) -
RM damages award 35 -
RM legacy/other items 12 9
-------------------------------------------------------------------- -------------- --------------
Total operating specific items (544) (7)
-------------------------------------------------------------------- -------------- --------------
Non-operating specific items
Profit on disposal of property, plant and equipment 6 72
Net pension interest 105 64
-------------------------------------------------------------------- -------------- --------------
Total non-operating specific items 111 136
-------------------------------------------------------------------- -------------- --------------
Total specific items and pensions adjustment before tax (566) (45)
-------------------------------------------------------------------- -------------- --------------
Total tax (charge)/credit on specific items and pensions adjustment (111) 62
-------------------------------------------------------------------- -------------- --------------
The pension charge to cash difference adjustment largely
comprises the difference between the IAS 19 income statement
pension charge rate of 22.9% (2021-22: 24.6%) for the Defined
Benefit Cash Balance Section (DBCBS) from 28 March 2022 and the
actual cash contribution rate agreed with the Trustee of 15.6%
(2021-22: 15.6%). The charge was GBP133 million in the period
(2021-22: GBP174 million). The decrease in the IAS 19 pension
charge rate is due to the increase in the net discount rate (versus
CPI) between March 2021 and March 2022.
The specific item of GBP33 million (EUR39 million) (2021-22:
GBPnil) in GLS relates to the settlement of VAT adjustments in
Italy, covering the years 2016 to 2021.
Amortisation of acquired intangible assets of GBP19 million
(2021-22: GBP16 million) largely relates to acquisitions made by
GLS in Canada, Spain, USA and Italy.
As a result of the poor trading performance of the Royal Mail
business, exacerbated by industrial action, an impairment
assessment was performed in relation to the RM Cash Generating Unit
(CGU), which excludes Parcelforce Worldwide. In assessing whether
the CGU was impaired, the carrying value of the CGU of GBP1,439
million (2021-22: GBP1,412 million) was compared to its recoverable
amount, using the higher of a Value in Use (VIU), or Fair Value
less cost to Dispose (FVLCD) methodology. The VIU methodology would
have resulted in the CGU being fully impaired while FVLCD
methodology resulted in an impairment charge of GBP539 million. See
note 5 for further details.
The GBP35 million (2021-22: GBPnil) damages award follows a
claim by Royal Mail against DAF Trucks Limited ('DAF') in December
2016 in respect of vehicles sold to Royal Mail between 1997 and
2011. The UK Competition Appeal Tribunal issued a judgment on 7
February 2023 awarding damages (including interest to the date of
payment) of GBP35 million payable by DAF to Royal Mail.
Legacy other items mainly comprise a GBP10 million credit in
respect of Industrial Diseases claims as a result of an increase in
the discount rate versus the prior period due to an increase in
gilt yields at the year-end date. The prior year credit of GBP9
million largely relates to the same item.
The profit on disposal of property, plant and equipment of GBP6
million primarily relates to the sale of a number of Royal Mail
properties. The prior year profit of GBP72 million primarily
relates to the sale of Plots E, F and G at the Nine Elms
development site.
Net pension interest credit of GBP105 million (2021-22: GBP64
million) is calculated by reference to the net pension surplus at
the start of the financial year. The increase in the year of GBP41
million is as a result of a higher overall pension surplus and
higher discount rate used at 27 March 2022, compared with 28 March
2021.
The tax charge of GBP111 million (2021-22: GBP62 million credit)
includes a charge of GBP115 million (2021-22: Nil) in relation to
the derecognition of the UK net deferred tax asset, a net credit of
GBP4 million (2021-22: GBP30 million) in relation to the tax effect
of certain specific items and the pension charge to cash difference
and a net credit of GBPNil (2021-22: GBP32 million) in relation to
the remeasurement of certain UK deferred tax assets and liabilities
at the future UK corporation tax rate of 25%.
Net finance costs
Reported net finance costs of GBP39 million (2021-22: GBP51
million) comprise interest on leases of GBP32 million (2021-22:
GBP29 million), interest on bonds (including cross-currency swaps)
of GBP24 million (2021-22: GBP24 million), interest/fees on the
bank syndicate loan facility of GBP2 million (2021-22: GBP2
million), and other net interest payable of GBP2 million (2021-22:
GBP2 million). This was offset by interest income of GBP21 million
(2021-22: GBP6 million) which increased as a result of higher
interest rates.
The blended interest rate on gross debt, including leases for
2022-23, is approximately 3%. The impact of retranslating the
EUR500 million and EUR550 million bonds is accounted for in
equity.
Taxation
The Group recognised a reported tax charge of GBP197 million
(2021-22: GBP50 million charge) which consists of a tax charge of
GBP119 million (2021-22: GBP24 million credit) in Royal Mail and a
tax charge of GBP78 million (2021-22: GBP74 million) in GLS.
The GLS reported effective tax rate of 28.4% (2021-22: 23.3%) is
higher than the UK statutory rate mainly due to the settlement of
VAT adjustments in Italy for which there is no tax credit; the
effect of losses in the US for which no deferred tax credit is
recognised and higher rates of tax in some of the countries in
which it operates.
The GLS adjusted effective tax rate of 25.2% (2021-22: 23.6%) is
lower than the reported effective tax rate as it does not include
the effect of the expected settlement of VAT adjustments in Italy
which is treated as a specific item.
The Royal Mail reported tax charge of GBP119 million (2021-22:
GBP24 million credit) arose on a loss of GBP951 million (2021-22:
GBP346 million profit). The tax charge arises mainly as a result of
the derecognition of the brought forward net deferred tax asset,
which has been treated as a specific item. The Adjusted tax charge
of GBP4 million (2021-22 GBP34 million) is significantly impacted
by the non-recognition of a deferred tax asset on the current year
loss.
Earnings per share (EPS)
Reported basic EPS was a loss of 91.3 pence per share (2021-22:
61.7 pence profit per share) and adjusted basic EPS was a loss of
20.5 pence per share (2021-22: 60.0 pence profit per share).
In-year trading cash flow(1)
52 weeks ending March 52 weeks ending March
2023 2022
------------------------- -------------------------
Royal Royal
(GBPm) Mail GLS Group Mail GLS Group
---------------------------------- ------- ------- ------- ------- ------- -------
Adjusted operating (loss)/profit (419) 348 (71) 416 342 758
Depreciation and amortisation 433 169 602 397 143 540
---------------------------------- ------- ------- ------- ------- ------- -------
Adjusted EBITDA 14 517 531 813 485 1,298
Trading working capital movements (70) 18 (52) (36) 12 (24)
Share-based awards (LTIP and
DSBP) charge adjustment 2 - 2 3 - 3
Gross capital expenditure (255) (152) (407) (441) (162) (603)
Estate Upgrade Programme (9) (14) - (14) - - -
Net finance costs paid (22) (19) (41) (41) (11) (52)
Dividend received from associate
undertaking - - - 5 - 5
Income tax received/(paid) 39 (92) (53) (23) (85) (108)
---------------------------------- ------- ------- ------- ------- ------- -------
In-year trading cash flow (306) 272 (34) 280 239 519
---------------------------------- ------- ------- ------- ------- ------- -------
Capital element of operating
lease repayments (10) (104) (75) (179) (102) (64) (166)
---------------------------------- ------- ------- ------- ------- ------- -------
Pre-IFRS 16 in-year trading cash
flow (410) 197 (213) 178 175 353
---------------------------------- ------- ------- ------- ------- ------- -------
1. Reported results are prepared in accordance with
International Financial Reporting Standards (IFRS). In addition,
the Group's performance is explained through the use of Alternative
Performance Measures (APMs) that are not defined under IFRS.
Management is of the view that these measures provide a more
meaningful basis on which to analyse business performance. They are
also consistent with the way financial performance is measured by
management and reported to the Board. The APMs used are explained
section entitled 'Specific items and pension charge to cash
difference adjustment' ] and reconciliations to the closest measure
prescribed under IFRS (and in the case of GLS reconciliations
between the Group' functional currency of Sterling and Euro) are
provided where appropriate.
9. Capital expenditure on the properties in this programme is
funded via the disposal of other properties. The disposal proceeds
are recognised outside of in-year trading cash flow.
10. The capital element of lease payments of GBP202million
(2021-22: GBP192 million) shown in the statutory cash flow is made
up of the capital element of operating lease payments of GBP179
million (2021-22: GBP166 million) and the capital element of
finance lease payments of GBP23 million (2021-22: GBP26
million).
Group in-year trading cash outflow was GBP34 million, compared
with GBP519 million inflow in the prior period. This decrease was
predominantly driven by the decline in the trading performance in
Royal Mail offset by a reduction in Royal Mail capex of GBP186
million.
Royal Mail trading working capital cash flow decreased by GBP34
million year-on-year. This was driven by a number of factors
including working capital outflows related to the voluntary
redundancy programmes that took place in the prior year. GLS
trading working capital movements improved by GBP6 million. GLS
in-year trading cash flow increased by GBP33 million year-on-year
due to higher EBITDA, improved trading working capital and lower
capital expenditure, partially offset by higher interest and income
tax payments.
Total gross capital expenditure was GBP407 million (2021-22:
GBP603 million), of which GLS spend was GBP152 million (2021-22:
GBP162 million). Royal Mail capital expenditure was GBP255 million
(2021-22: GBP441 million), of which GBP127 million (2021-22: GBP205
million) was transformational spend.
Transformational spend predominantly relates to our investment
in parcel hubs and automation. Royal Mail maintenance spend was
GBP128 million (2021-22: GBP236 million). The decrease is as a
result of less capital expenditure on new vehicles and on personal
digital assistants (PDA's), which were subject to extensive
investment in the prior year.
Income tax paid decreased by GBP55 million. Royal Mail income
tax received of GBP39 million mainly relates to a receipt following
HMRC's agreement of the patent box claims and other repayments in
respect of prior years. GLS income tax paid of GBP92 million was
GBP7 million higher than the prior year due to increased tax
payments on account following the Rosenau Transport acquisition and
the timing of payments across other jurisdictions.
The capital element of operating lease repayments of GBP179
million (2021-22: GBP166 million) reflects the net impact on
in-year trading cash flow as a result of adopting IFRS 16. The
increase is due to new leases in the current and prior year.
Adjusting for the capital element of operating lease repayments,
pre-IFRS 16 in-year trading cash flow would have been GBP213
million outflow (2021-22: GBP353 million inflow).
Net debt(1)
A reconciliation of net debt is set out below.
52 weeks March 52 weeks March
(GBPm) 2023 2022
-------------------------------------------------------------------------------------- -------------- --------------
Net debt brought forward at 28 March 2022 and 29 March 2021 (985) (457)
-------------------------------------------------------------------------------------- -------------- --------------
Free cash flow (89) 420
-------------------------------------------------------------------------------------- -------------- --------------
In-year trading cash flow (34) 519
Cash cost of operating specific items (53) (4)
Proceeds from disposal of property (excluding Estate Upgrade Programme(11) and
London Development
Portfolio) plant and equipment 3 10
Proceeds from disposal of property relating to the Estate Upgrade Programme(11) 8 -
Acquisition of business interests (7) (204)
Cash flows relating to London Development Portfolio (6) 99
-------------------------------------------------------------------------------------- -------------- --------------
Purchase of escrow investments(15) (13) -
-------------------------------------------------------------------------------------- -------------- --------------
Purchase of own shares - (17)
-------------------------------------------------------------------------------------- -------------- --------------
Movement in GLS client cash (12) (2) (5)
-------------------------------------------------------------------------------------- -------------- --------------
New or increased lease obligations (non-cash) (204) (380)
-------------------------------------------------------------------------------------- -------------- --------------
New asset finance (non-cash) (27) -
-------------------------------------------------------------------------------------- -------------- --------------
Foreign currency exchange impact (53) 21
-------------------------------------------------------------------------------------- -------------- --------------
Share buyback - (201)
-------------------------------------------------------------------------------------- -------------- --------------
Dividends paid to equity holders of the Parent Company (127) (366)
-------------------------------------------------------------------------------------- -------------- --------------
Net debt carried forward (1,500) (985)
-------------------------------------------------------------------------------------- -------------- --------------
Operating leases (13) 1,319 1,292
-------------------------------------------------------------------------------------- -------------- --------------
Pre-IFRS 16 net (debt)/cash (14) (181) 307
-------------------------------------------------------------------------------------- -------------- --------------
1. Reported results are prepared in accordance with
International Financial Reporting Standards (IFRS). In addition,
the Group's performance is explained through the use of Alternative
Performance Measures (APMs) that are not defined under IFRS.
Management is of the view that these measures provide a more
meaningful basis on which to analyse business performance. They are
also consistent with the way financial performance is measured by
management and reported to the Board. The APMs used are explained
in the section entitled 'Alternative Performance Measures' and
reconciliations to the closest measure prescribed under IFRS (and
in the case of GLS reconciliations between the Group' functional
currency of Sterling and Euro) are provided where appropriate.
11. Capital expenditure on the properties in this programme is
funded via the disposal of other properties, the capital
expenditure is presented within in-year trading cash flow.
12. GLS client cash movements are presented as part of the
working capital movements line in the statutory cashflow. The
movement in the period excluding foreign currency exchange impacts
is GBP2 million outflow (2021-22: GBP5 million outflow). The
foreign currency movement on GLS client cash in the period was a
gain of GBP2 million (2021-22: GBPnil) which is included in the
GBP53 million foreign currency exchange outflow line in the table
(2021-22: GBP21 million inflow).
13. This amount represents leases that would not have been
recognised on the Balance Sheet prior to the adoption of IFRS
16.
14. This measure is considered as the Group's banking covenants
are calculated on a pre-IFRS 16 basis.
15. Net release of pension escrow investments (GBP8 million) in
the consolidated statement of cash flows consists of GBP21 million
release of RMSEPP pension escrow investments net of GBP13 million
investment in RMCPP pension escrow (2021-22: GBPnil movements).
The cash cost of operating specific items was an outflow of
GBP53 million (2021-22: GBP4 million outflow) consisting mainly of
the Ofcom regulatory fine payment of GBP52 million and Industrial
Diseases claims of GBP3 million as well as GBP33 million relating
to GLS settlement of VAT in Italy covering 2016-2021 offset by
GBP35 million receipt of damages awarded following settlement of a
court case. The prior year consisted mainly Industrial Diseases
claims and National Insurance payments for Employee Shares.
Acquisition of business interests of GBP7 million outflow
relates mainly to the acquisition of Tousfacteurs (GBP5 million)
and payment of deferred consideration on other GLS acquisitions
(GBP3 million) offset by a purchase price refund in respect of the
acquisition of Rosenau Transport in the previous year. The outflow
of GBP204 million in the prior year relates mainly to the
acquisition of Rosenau Transport by GLS.
The net cash outflows relating to the London Development
Portfolio were GBP6 million (2021-22: GBP99 million inflow).
Further details are provided in the London Development Portfolio
section below.
The amount of GLS client cash held at 26 March 2023 was GBP36
million (2021-22: GBP36 million).
New or increased lease obligations of GBP204 million (2021-22:
GBP380 million) relate to additional lease commitments that were
entered into during the year. Property lease additions,
modifications and acquisitions totalled GBP139 million (2021-22:
GBP335 million).
New asset finance of GBP27 million (2021-22: GBPnil) represents
borrowings to fund the purchase of tangible fixed assets in
GLS.
Net Debt (GBPm)
2022-23 2022-23 2022-23 2022-23
RM GLS Corporate centre Group
----------------------------------------- ------- ------- ----------------- -------
Bonds - - (922) (922)
Asset finance - (25) - (25)
Financial leases (32) (11) - (43)
Cash and cash equivalent investments(16) 445 326 2 773
Client cash - 36 - 36
Inter-business loans (616) (191) 807 -
Net Debt pre-IFRS 16 (203) 135 (113) (181)
Operating leases (897) (422) - (1,319)
----------------------------------------- ------- ------- ----------------- -------
Net debt (1,100) (287) (113) (1,500)
----------------------------------------- ------- ------- ----------------- -------
16. Cash and cash equivalents includes bank overdrafts of GBP89
million at 26 March 2023 that are part of a cash pool for the UK
companies which generally has a net GBPnil balance across the Group
and forms an integral part of the Group's cash management.
Approach to capital management
Due to the current issues regarding profitability in Royal Mail
and the unresolved industrial dispute, the Group capital allocation
framework, including future dividend policy, is currently under
review.
The Group capital allocation framework until now has been to:
invest in our business to support growth, maintain our investment
grade rating, pay a sustainable dividend and retain flexibility for
selective acquisitions. Due to the high operational leverage in our
business, we continue to keep low levels of financial leverage. The
net debt position (pre-IFRS 16) at 26 March 2023 was GBP181 million
(2021-22: net cash GBP307 million). GLS is cash generative and we
believe Royal Mail has the potential to be an independently cash
generative business. In line with this framework, the Group's key
2022-23 capital management objectives are detailed below together
with a progress update.
Objectives Enablers 2022-23 update
-------------------------------------- -------------------------------------- --------------------------------------
Meet the Group's obligations as they Maintaining sufficient cash reserves At 26 March 2023, the Group had
fall due. and committed facilities to: available resources of GBP1,698
* Meet all obligations, including million
pensions. (2021-22: GBP2,096 million) made up of
cash and cash equivalents of GBP773
million (2021-22:
* Manage future risks, including t GBP1,101 million), current asset
he principal risks. investments of GBPnil (2021-22: GBP70
million) and undrawn
committed bank syndicate loan
facilities of GBP925 million
(2021-22: GBP925 million).
At 26 March 2023, the Group met the
loan covenants (which were amended on
24 March 2023 to
replace Group EBITDA in the
calculations with GLS EBITDA) and
other obligations for its bank
syndicate loan facility and EUR500
million and EUR550 million bonds.
On 9 May 2023, the Group secured a
backstop facility of EUR500 million
from a syndicate of
banks to provide additional
flexibility on the timing for
refinancing the EUR500 million bond
maturing in July 2024.
As set out in the Viability Statement,
the Directors have a reasonable
expectation that the
Group will continue to meet its
obligations as they fall due.
-------------------------------------- -------------------------------------- --------------------------------------
Support a progressive dividend policy. Generate sufficient in-year trading The Group reported GBP34 million of
cash flow to cover the ordinary in-year trading cash outflow (2021-22:
dividend. Maintain sufficient GBP519 million
distributable reserves to sustain the inflow), consequently no full year
Group's dividend policy. ordinary dividend is proposed
(2021-22: 20.0 pence per
share).
Capital managed by the Group,
excluding the pension scheme surplus
net of withholding tax,
is GBP1,845 million at 26 March 2023
(2021-22: GBP2,611 million).
The Group had retained earnings of
GBP3,761 million at 26 March 2023
(2021-22: GBP5,248 million).
The Group considers it has a maximum
level of distributable reserves of
around c. GBP2 billion
(2021-22: GBP2 billion), which
excludes the impact of the pension
surplus on retained earnings,
more than sufficient to cover the
dividend.
-------------------------------------- -------------------------------------- --------------------------------------
Reduce the cost of capital for the Target investment grade standard During the year, the Group maintained
Group. credit metrics i.e. no lower than BBB- a credit rating of BBB with Standard &
under Standard & Poor's Poor's but the
rating methodology. outlook was revised from positive to
negative.
-------------------------------------- -------------------------------------- --------------------------------------
Retain sufficient flexibility to Funded by retained cash flows and During the year, the Group made total
invest in the future of the business. manageable levels of debt consistent gross capital investments of GBP407
with our target credit million
rating. (2021-22: GBP603 million) and
acquisition of business interests of
GBP7 million
(2021-22: GBP204 million) while
retaining sufficient capital headroom.
The gross capital
investments of Royal Mail were GBP255
million (2021-22: GBP441 million),
this reduction was
undertaken as part of the five-point
stabilisation plan for Royal Mail.
The gross capital investments of GLS
were GBP152 million (2021-22: GBP162
million).
-------------------------------------- -------------------------------------- --------------------------------------
Maintain suitable financial leverage Retain sufficient leverage, In November 2021, the Directors stated
commensurate with the Board's that they expect to move towards a net
assessment of the risk environment. GBPnil cash
position (pre-IFRS 16) over the next
two years from a net cash position at
26 September 2021
of GBP685 million.
During the year, the Group made
dividend payments of GBP127 million
(2021-22: GBP366 million
including a special dividend of GBP199
million). The net debt position
(pre-IFRS 16) at 26
March 2023 was GBP181 million
(2021-22: net cash GBP307 million).
-------------------------------------- -------------------------------------- --------------------------------------
Financial risks and related hedging
The Group is exposed to commodity price and currency risk.
Royal Mail operates a three-year layered rolling hedging
strategy for fuel and energy. Royal Mail has hedges in place for
87% of total underlying commodity costs for 2023-24; as a result, a
further 10% increase in underlying commodity costs would reduce
operating profit by just GBP2 million. However, a 10% increase in
fuel duty/other additional costs would reduce operating profit by
GBP15 million.
Without hedging, diesel and jet fuel costs for 2023-24 would be
around GBP30 million higher, while gas and electricity costs would
be around GBP19 million higher, based upon closing commodity
prices
at 26 March 2023.
GLS generally out-sources its collection, delivery and line-haul
activities to sub-contractors, and therefore is not significantly
directly exposed to higher fuel costs. Nevertheless, there is an
indirect exposure, as increasing fuel costs for sub-contractors
lead to higher rates for their services as they seek to pass on the
higher fuel costs incurred.
GLS has very limited direct exposure to diesel costs. GLS does
not hedge exposure to energy costs, a further 10% increase in
energy costs would increase energy costs by GBP4 million.
The Group is exposed to foreign currency exchange risk in
relation to interest payments on the EUR500 million bond, certain
obligations under Euro denominated finance leases, trading with
overseas postal administrations and various purchase contracts
denominated in foreign currency. GLS' functional currency is
largely the Euro, which results in translational foreign currency
exchange risk to revenue, costs and operating profit. The EUR550
million bond, issued in October 2019, is fully hedged by a
cross-currency interest rate swap with no residual exposure to
foreign currency or interest rate risk.
The average exchange rate between Sterling and the Euro was
GBP1:EUR1.16 (2021-22: GBP1:EUR1.18). This resulted in a GBP5
million increase in GLS' reported operating profit before tax in
2022-23 (2021-22: GBP16 million decrease). The net impact on Group
operating profit before tax was a GBP5 million increase (2021-22:
GBP16 million decrease).
The Group manages its interest rate risk through a combination
of fixed rate loans and leasing, floating rate loans/facilities and
floating rate financial investments. At 26 March 2023, all the
gross debt (excluding bank overdrafts which are part of a cash
pool) of GBP2,309 million (2021-22: GBP2,213 million) was at fixed
rates.
London Development Portfolio
In total we have invested GBP6 million in the period on works to
separate the retained operational sites from the development plots
at Mount Pleasant and infrastructure works at Nine Elms.
1) Mount Pleasant
This site was sold to Taylor Wimpey in 2017 subject to
completion of separation works. These works were completed in 2021,
with GBP115 million received as at 26 March 2023 with the remainder
of the cash due to be received through a stage payment in 2023-24
(GBP66 million) and a final payment in 2024-25 (GBP9 million).
2) Nine Elms
This 13.9 acre site with planning consent to develop 1,911
residential units, was split into various plots and sold. As at 26
March 2023 the sale proceeds received are GBP244 million. Further
receipts of GBP27 million are expected in 2023-24.
Further investment by Royal Mail will be required in relation to
infrastructure obligations.
Pensions
Royal Mail makes contributions to two main schemes in the UK;
the Royal Mail Defined Contribution Plan (RMDCP) and the DBCBS of
the Royal Mail Pension Plan (RMPP).
The Group also operates two additional UK defined benefit
schemes which are closed to future accrual, the legacy section of
the RMPP and the Royal Mail Senior Executives Pension Plan
(RMSEPP).
The buy-out of the RMSEPP was completed in June 2022, when the
bulk annuity policies held were exchanged for individual policies
between the insurers and all remaining members.
The Group's obligations under the RMSEPP have now been fully
extinguished and the Group expects to proceed to wind up the plan
in the coming months. The scheme still holds residual assets of
GBP8 million which are expected to be returned to the Group
following the wind up of the scheme subject to the payment of any
remaining closure expenses and the deduction of withholding
tax.
Royal Mail also aims to introduce a new pension scheme, the
Royal Mail Collective Pension Plan (RMCPP) which will replace the
existing DBCBS and the RMDCP for future accrual and will comprise a
Defined Benefit Lump Sum Section (DBLS), similar to the existing
DBCBS, and a Collective Defined Contribution (CDC) Section. The
Trustee's application to the Pensions Regulator for authorisation
has been approved.
The CDC Section will be accounted for as a defined contribution
scheme and the DBLS as a defined benefit scheme with the accounting
treatment expected to be similar to the DBCBS. The new arrangements
will have fixed employer contributions of 13.6%, plus an additional
1.0% for employees who choose to save for an additional lump sum
payment. Standard employee contributions will be 6.0%.
Cash pension costs
The Group's cash pension costs in respect of all UK pension
schemes were GBP376 million in the year, excluding Pension Salary
Exchange (PSE).
When the design of the RMCPP was agreed in 2018, the fixed
employer contribution rate of 13.6% of pensionable pay was designed
to be affordable and sustainable for Royal Mail. The expected cost
of RMCPP based on pensionable payroll at that time was
approximately the same as the cost of the existing schemes, at
around GBP400 million per year. The new RMCPP is expected to
increase cash payroll costs by c.GBP30-35 million per annum, when
it is introduced. The main reason for the increase is that although
the estimated cost of the RMCPP as a percentage of pensionable pay
will remain broadly the same as in 2018, payroll costs have
increased. In addition, since the RMPP closed to accrual in 2018,
the cost of existing plans has been reducing over time relative to
overall pay costs, as DBCBS members leave and are replaced by new
employees who join the RMDCP, at a lower employer contribution
rate.
Defined benefit schemes - balance sheet position
An IAS 19 deficit of GBP145 million (27 March 2022: GBP390
million) is shown on the balance sheet in respect of the DBCBS;
however, the scheme is not in funding deficit and it is not
anticipated that deficit payments will be required. The significant
decrease in the deficit in the year is largely due to a
considerable increase in the 'real' discount rate (the difference
between RPI and the discount rate based on corporate bond yields),
as a result of a large increase in corporate bond yields at the
balance sheet date, versus the year end which has had the effect of
significantly reducing liabilities.
The RMPP scheme closed to future accrual in its previous form
from 31 March 2018. The pre-withholding tax accounting surplus of
the legacy section of the RMPP at 26 March 2023 was GBP3,003
million (27 March 2022: GBP4,182 million). The pre-withholding tax
accounting surplus has decreased by GBP1,179 million in the period.
This was the result of a significant increase in index-linked gilt
yields, against which the RMPP liabilities are hedged, driving a
large proportion of the GBP3,538 million reduction in the value of
this section's assets. This movement was however to a large degree
offset by a significant increase in the 'real' discount rate
driving a large proportion of an overall GBP2,359 million reduction
to the value of the RMPP's calculated liabilities versus the prior
year end. Although the surplus has decreased in absolute terms, the
funding level on an accounting basis (assets as a proportion of
liabilities) has improved since the year end as a result of the
significant decrease in liabilities.
Further details of all the Group's pension arrangements can be
found in Note 9 to the Consolidated Financial Statements.
Dividends
A final dividend for 2021-22 of 13.3 pence per share was paid on
6 September 2022. Given the performance of Royal Mail in 2022-23,
and increased investment in GLS, the Board has decided not to pay a
final dividend in respect of 2022-23.
VIABILITY STATEMENT
The Directors have assessed the prospects of the Group and its
viability over the longer term as part of their ongoing risk
management and monitoring processes. This Viability Statement
should be read in conjunction with the Group's business strategy as
set out in the Royal Mail and GLS strategic updates on pages 14 to
19.
Assessment period
While the Directors have no reason to believe that the Group
will not be viable over the longer term, they have assessed the
viability of the Group over a three-year period to March 2026 (the
Viability Period) taking into account the Group's current financial
position and the potential impact of our principal risks. This time
period is considered appropriate as it is within the Group's
five-year business planning cycle (Business Plan), where the first
three years provide for the most certainty for determining the
probability and likely impact of our principal risks, especially
given the recent exceptional trading circumstances in Royal Mail. A
three-year period is also the most appropriate time horizon over
which to assess the evolving commercial and economic environment
across the Group's letter and parcel markets, as consumer
expectations and the products offered by competitors continue to
develop rapidly since the COVID-19 pandemic restrictions.
Furthermore, a three-year period most closely aligns to the Group's
capital investment cycle and key liquidity risks.
Process, key factors and assumptions
The Group's viability is assessed as part of our regular
strategy and budget reviews, financial forecasting, capital
structure and ongoing risk management. The assessment takes into
account a number of matters including:
-- The Group's strategic priorities and Business Plan. Financial
planning and forecasting processes covering the Group's
profitability, cash flows and other key financial metrics underpin
the Business Plan, which comprises a budget for the next financial
year (based on a detailed commercial and operational assessment)
together with a projection for the following two years.
-- The large fixed cost base required to deliver the Universal
Service Obligation in its current form.
-- The Group's principal risks and the measures in place to
mitigate those risks. (See pages 50 to 55).
-- The Group's capital structure and the allocation of capital
to support Royal Mail and GLS' respective growth strategies (see
page 68). This includes capital investment, liquidity position
(including liquidity available from the syndicated loan facility,
debt maturity profile, credit rating and dividend policy).
The key assumptions used in relation to the Business Plan that
supports the viability assessment are as follows:
-- Royal Mail suffers no further industrial disruption in
2023-24.
-- The pay deal announced to CWU members on 21 April 2023 is
accepted by CWU members and the related transformational benefits
are achieved.
-- Royal Mail has high single digit parcel revenue growth during
2023-24 driven by win back of revenue lost as a result of
industrial action.
-- Royal Mail's addressed letter volume (excluding elections)
decline is high single digit percentage in 2023-24 as the
structural decline in letters continues.
-- GLS has low single digit revenue growth in 2023-24 and some
margin dilution linked to ongoing inflationary cost headwinds and
new investment.
-- External dividends are forecast over the viability period
from 2024-25.
-- See Outlook statement on page 70 for further information.
Scenario modelling
The Business Plan projections were stress tested by modelling
multiple downside scenarios which have the greatest potential to
threaten the Business Plan. The scenarios, detailed on the adjacent
page, take account of the Group's high principal risks which due to
their nature and likelihood of occurrence have been included and
analysed for their possible material financial impact over the
Viability Period. The plan does not anticipate any regulatory
support from Ofcom or Government, for example change in the scope
of the USO. Management believes modernisation of the USO is
critical for margins to be durably restored to sustainable levels
(defined as between 5 and 10 per cent EBIT margin in the regulated
business by Ofcom). Regulatory reform could materially improve the
prospects of the Royal Mail business.
The scenarios were tested in aggregate to determine whether the
Group would be able to sustain its operations over the Viability
Period, the lowest liquidity available to the Group during the
period was GBP0.8 billion and sufficient headroom was maintained
under its banking facilities.
The scenarios took into account:
-- The levels of committed capital and expenditure required to
support Royal Mail and GLS' respective growth strategies.
-- The Group's EUR500 million bond which matures in July 2024,
within the Viability Period. The Business Plan assumes this
facility would be refinanced on similar commercial terms but
incorporating the current higher market interest rates. However, in
the very unlikely event that this is not possible, to ensure that
the obligation is satisfied, the Group secured a backstop facility
of EUR500 million from a syndicate of banks to provide additional
flexibility on the timing for refinancing the EUR500 million bond
maturing in July 2024. The backstop is available until July 2024
and, if drawn to repay the bond, would be repayable by December
2024 with an option to extend to July 2025. The facility remains
undrawn and is subject to the same amended covenants as the bank
syndicate loan facility. Further to the bridging facility other
options could be considered, including using the Group's other
undrawn committed facilities, capital generated and reducing
investment.
-- The actions undertaken to manage and mitigate the Group's
principal risks (see pages 50 to 55).
-- Short-term cost and cash saving actions available to the
Group.
Based on our best view of the severe but plausible downside
scenarios, including mitigating actions, and the outcome of the
assessments undertaken, the Directors have concluded that the Group
has reasonable expectation to remain viable supported by:
-- Short-term cost and cash saving actions.
-- Sufficient liquidity available to meet obligations as they
fall due.
-- The syndicated and backstop loan facilities.
-- Continued access to the debt markets.
-- Sufficient assets and future cash flows to settle all
liabilities in full.
The outcome of the assessments has also confirmed the importance
of maintaining a conservative balance sheet, including a low net
debt position on a pre-IFRS 16 basis. See page 68 further
information.
If outcomes are significantly worse, the Directors would need to
consider what additional mitigating actions were needed including
assessing the value of our asset base to support liquidity.
Consequently, the Directors have concluded that to stress test a
level of increased severity (beyond the downside scenarios) which
may cast doubt on the Group's ability to continue to be viable over
the Viability Period is not currently reasonable.
Scenarios modelled and assumptions Principal risks (see pages 50 to 55)
------------------------------------------------------------------------ -----------------------------------------------------
Scenario:
* Deteriorating economic and market conditions.
-----------------------------------------------------
Assumptions: * Economic and political environment
* Delayed revenue growth in the business plan and
decline in operating margins.
* Customer expectations and our responsiveness to
market changes
* Business continuity and operational resilience
------------ ---------------------------------------------------------- -----------------------------------------------------
Scenario:
* Increased competition in the UK parcels sector
including changes in consumer expectations and/or
market disruption.
-----------------------------------------------------
Assumptions:
* Lower parcel revenues and failure to deliver new * Customer expectations and our responsiveness to
product offerings. market changes
------------ ---------------------------------------------------------- -----------------------------------------------------
Scenario:
* Potential impact of industrial action or incurring
costs to avoid it.
-----------------------------------------------------
Assumptions: * Industrial action
* Lower operating profit as a result of industrial
relations and delay to win back lost customers.
* Failure to reduce our cost base
* Customer expectations and our responsiveness to
market changes
------------ ---------------------------------------------------------- -----------------------------------------------------
Scenario:
* Delays in relation to the Royal Mail transformation
plan.
-----------------------------------------------------
Assumptions:
* Delays in budgeted cost efficiencies being realised. * Failure to reduce our operational cost base
------------ ---------------------------------------------------------- -----------------------------------------------------
Scenario:
* Cyber-attack triggering material service and/or
operational interruption.
-----------------------------------------------------
Assumptions: * Major breach of information security, data prot
* Cyber breach impacting revenue collection. ection
regulation and/or cyber-attack
* Business continuity and operational resilience
------------ ---------------------------------------------------------- -----------------------------------------------------
Scenario:
* Increase in attrition of key roles.
-----------------------------------------------------
Assumptions:
* Recruitment costs, interim resource and higher
salaries. * Talent: workforce for the future
------------ ---------------------------------------------------------- -----------------------------------------------------
Climate change
Utilising the Group's risk assessment process, the Board has
also considered how climate risks could impact the Group's
viability. The key conclusions relating to the viability assessment
were as follows:
-- Royal Mail has a robust process for tracking and managing
environmental policy and legislation in the UK. Royal Mail is also
aiming to meet changing customer expectations for lower carbon
alternatives. As such, the business is working to meet the UK's
climate goals which are consistent with an orderly 2C transition
and current/emerging policy point strongly towards this pathway
between now and 2025-26.
-- The unmitigated risk for carbon taxation to 2025-26 is GBP20
million with the opportunity to reduce this to GBP10 million by
delivering a 25% reduction in fossil fuel use across our vehicles
and estate by FY2025-26 (from 2020-21).
-- The current net risk position based on current
decarbonisation performance (approximately 14% reduction), along
with additional mitigating actions to reach the 25% reduction
target, would mean there is not expected to be a material financial
impact over the viability period. As such, the risk has been
excluded from the scenario modelling outlined above.
Going Concern Statement
The consolidated Financial Statements have been prepared on a
going concern basis. The financial performance and position of the
Group, its cash flows and its approach to capital management are
set out in the Financial Review. The Board reviewed the Group's
projections for the next 16 months in conjunction with the downside
scenarios used to stress test the Viability Period. There was no
significant doubt in relation to the Group's ability to continue as
a going concern. Accordingly, the Board concluded that it was
appropriate to continue to adopt the going concern basis of
accounting. For further information, see Note 1 to the consolidated
Financial Statements.
Viability Statement
Based on the results of their analysis, including a number of
severe but plausible scenarios assessed in aggregate, the Directors
have a reasonable expectation that the Group will be able to
continue in operation, meet and settle in full its liabilities as
they fall due, retain sufficient available cash and not breach any
covenants under any drawn or undrawn facility over the three
financial years to March 2026.
Consolidated Income Statement
For the 52 weeks ended 26 March 2023 and 52 weeks ended 27 March
2022
Unaudited Reported Reported
52 weeks 52 weeks
2023 2022
Notes GBPm GBPm
-------------------------------------------------------------------------------- ----- ------------------ ---------
Continuing operations
Revenue 2 12,044 12,712
Operating costs (1) 3 (12,248) (12,128)
-------------------------------------------------------------------------------- ----- ------------------ ---------
People costs (6,573) (6,665)
Distribution and conveyance costs (3,721) (3,556)
Infrastructure costs (1,178) (1,059)
Other operating costs (776) (848)
-------------------------------------------------------------------------------- ----- ------------------ ---------
Operating (loss)/profit before specific items (2) (204) 584
Operating specific items 4/10 (544) (7)
-------------------------------------------------------------------------------- ----- ------------------ ---------
Operating (loss)/profit (748) 577
Profit on disposal of property, plant and equipment (non-operating specific
item) (2) 4 6 72
-------------------------------------------------------------------------------- ----- ------------------ ---------
(Loss)/profit before interest and tax (742) 649
Finance costs (60) (57)
Finance income 21 6
Net pension interest (non-operating specific item) (2) 4/9 105 64
-------------------------------------------------------------------------------- ----- ------------------ ---------
(Loss)/profit before tax (676) 662
Tax charge 6 (197) (50)
-------------------------------------------------------------------------------- ----- ------------------ ---------
(Loss)/profit for the year (873) 612
-------------------------------------------------------------------------------- ----- ------------------ ---------
Earnings per share
Basic 7 (91.3) 61.7p
Diluted 7 (91.3) 61.4p
-------------------------------------------------------------------------------- ----- ------------------ ---------
1 Operating costs are stated before operating specific items.
2 For further details on APMs used, see the section entitled 'Alternative Performance Measures'
Consolidated Statement of Comprehensive Income
For the 52 weeks ended 26 March 2023 and 52 weeks ended 27 March
2022
Unaudited Reported Reported
52 weeks 52 weeks
2023 2022
Notes GBPm GBPm
------------------------------------------------------------------------------- ----- ------------------ ----------
(Loss)/profit for the year (873) 612
Other comprehensive (expense)/income for the year from continuing operations:
Items that will not be subsequently reclassified to profit or loss:
Amounts relating to pensions accounting (488) 414
------------------------------------------------------------------------------- ----- ------------------ ----------
Withholding tax receivable/(payable) on distribution of RMPP and RMSEPP
surplus 9 413 (181)
Remeasurement (losses)/gains of the defined benefit surplus in RMPP and RMSEPP 9(c) (1,285) 457
Remeasurement gains of the defined benefit deficit in DBCBS 9(d) 378 172
Deferred tax associated with DBCBS 6 6 (34)
------------------------------------------------------------------------------- ----- ------------------ ----------
Items that may be subsequently reclassified to profit or loss:
Foreign exchange translation differences 25 -
------------------------------------------------------------------------------- ----- ------------------ ----------
Exchange differences on translation of foreign operations (GLS) 50 (12)
Net (loss)/gain on hedge of a net investment (EUR500 million bond) (24) 11
Net (loss)/gain on hedge of a net investment (Euro-denominated lease payables) (1) 1
------------------------------------------------------------------------------- ----- ------------------ ----------
Designated cash flow hedges (70) 83
------------------------------------------------------------------------------- ----- ------------------ ----------
(Losses)/gains on cash flow hedges deferred into equity (2) 117
Gains on cash flow hedges released from equity to income (85) (24)
Losses released from equity to the carrying value of non-financial assets 2 2
Gain on cross-currency swap cash flow hedge deferred into equity 22 2
(Gain)/loss on cross-currency swap cash flow hedge released from equity to
income
- interest payable (26) 8
Gain on cost of hedging deferred into equity 2 -
Gain on cost of hedging released from equity to income - interest payable (1) (1)
Tax on above items 6 18 (21)
------------------------------------------------------------------------------- ----- ------------------ ----------
Total other comprehensive (expense)/income for the year (533) 497
------------------------------------------------------------------------------- ----- ------------------ ----------
Total comprehensive (expense)/income for the year (1,406) 1,109
------------------------------------------------------------------------------- ----- ------------------ ----------
Consolidated Balance Sheet
At 26 March 2023 and 27 March 2022
Unaudited
Reported Re-presented(1)
at Reported
26 March at 27 March
2023 2022
Notes GBPm GBPm
--------------------------------------------- ----- --------- ---------------
Non-current assets
Property, plant and equipment 3,298 3,571
Goodwill 445 428
Intangible assets 304 488
Investments in associates 1 1
Financial assets
Pension escrow investments 208 213
Derivatives 3 30
RMPP/RMSEPP retirement benefit surplus - net
of withholding tax payable 9 1,957 2,723
Other receivables 9 13 94
Deferred tax assets 6 10 116
--------------------------------------------- ----- --------- ---------------
6,239 7,664
--------------------------------------------- ----- --------- ---------------
Assets held for sale 4 -
--------------------------------------------- ----- --------- ---------------
Current assets
Inventories 42 34
Trade and other receivables 1,590 1,659
Income tax receivable 20 41
Financial assets
Investments - 70
Derivatives 23 74
Cash and cash equivalents(1) 898 1,199
--------------------------------------------- ----- --------- ---------------
2,573 3,077
--------------------------------------------- ----- --------- ---------------
Total assets 8,816 10,741
--------------------------------------------- ----- --------- ---------------
Current liabilities
Trade and other payables (2,144) (2,332)
Financial liabilities
Interest-bearing loans and borrowings (3) -
Lease liabilities (220) (213)
Derivatives (13) (8)
Income tax payable (5) (10)
Provisions 10 (129) (176)
Bank overdrafts(1) (89) (62)
--------------------------------------------- ----- --------- ---------------
(2,603) (2,801)
--------------------------------------------- ----- --------- ---------------
Non-current liabilities
Financial liabilities
Interest-bearing loans and borrowings (944) (872)
Lease liabilities (1,142) (1,128)
Derivatives (22) (36)
DBCBS retirement benefit deficit 9 (145) (390)
Provisions 10 (79) (94)
Other payables (24) (32)
Deferred tax liabilities 6 (55) (54)
--------------------------------------------- ----- --------- ---------------
(2,411) (2,606)
--------------------------------------------- ----- --------- ---------------
Total liabilities (5,014) (5,407)
--------------------------------------------- ----- --------- ---------------
Net assets 3,802 5,334
--------------------------------------------- ----- --------- ---------------
Equity
Share capital 10 10
Retained earnings 3,761 5,248
Other reserves 31 76
--------------------------------------------- ----- --------- ---------------
Total equity 3,802 5,334
--------------------------------------------- ----- --------- ---------------
1 Cash and cash equivalents have been re-presented - see Note 1 for further details.
Consolidated Statement of Changes in Equity
For the 52 weeks ended 26 March 2023 and 52 weeks ended 27 March
2022
Foreign
currency
Share Retained translation Hedging Total
capital earnings reserve reserve equity
GBPm GBPm GBPm GBPm GBPm
--------------------------------------- -------- --------- ------------ -------- -------
Reported at 28 March 2021 10 4,802 7 (14) 4,805
--------------------------------------- -------- --------- ------------ -------- -------
Profit for the year - 612 - - 612
Other comprehensive income for the
year - 414 - 83 497
--------------------------------------- -------- --------- ------------ -------- -------
Total comprehensive income for the
year - 1,026 - 83 1,109
Transactions with owners of the
Company, recognised directly in
equity
Purchase of own shares - (17) - - (17)
Share buyback - (201) - - (201)
Dividend paid to equity holders
of the Parent Company - (366) - - (366)
Share-based payments
Employee Free Shares issue - 1 - - 1
Long Term Incentive Plan (LTIP) - 2 - - 2
Deferred Share Bonus Plan (DSBP) - 1 - - 1
--------------------------------------- -------- --------- ------------ -------- -------
Reported at 27 March 2022 10 5,248 7 69 5,334
--------------------------------------- -------- --------- ------------ -------- -------
Loss for the year - (873) - - (873)
Other comprehensive (expense)/income
for the year - (488) 25 (70) (533)
--------------------------------------- -------- --------- ------------ -------- -------
Total comprehensive (expense)/income
for the year (1,361) 25 (70) (1,406)
Transactions with owners of the
Company, recognised directly in
equity
Dividend paid to equity holders
of the Parent Company - (127) - - (127)
Share-based payments
Employee Free Shares issue - 1 - - 1
LTIP - 1 - - 1
Tax charge on share-based payments - (1) - - (1)
--------------------------------------- -------- --------- ------------ -------- -------
Unaudited Reported at 26 March 2023 10 3,761 32 (1) 3,802
--------------------------------------- -------- --------- ------------ -------- -------
Consolidated Statement of Cash Flows
For the 52 weeks ended 26 March 2023 and 52 weeks ended 27 March
2022
Unaudited
Reported Reported
52 weeks 52 weeks
2023 2022
Notes GBPm GBPm
------------------------------------------------------ ----- --------- ----------
Cash flow from operating activities
(Loss)/profit before tax (676) 662
Adjustment for:
Net pension interest (non-operating specific
item) 9 (105) (64)
Net finance costs 39 51
Profit on disposal of property, plant and equipment
(non-operating specific item) 4 (6) (72)
Specific items (operating) 4 544 7
------------------------------------------------------ ----- --------- ----------
Operating (loss)/profit before specific items(1) (204) 584
Adjustment for:
Depreciation and amortisation 602 540
------------------------------------------------------ ----- --------- ----------
EBITDA before specific items(1) 398 1,124
Working capital movements (54) (29)
------------------------------------------------------ ----- --------- ----------
Increase in inventories (8) (14)
(Decrease)/increase in receivables 180 (16)
Decrease in payables (237) (54)
Net decrease in derivative assets 7 3
Increase in provisions (non-specific items) 4 52
------------------------------------------------------ ----- --------- ----------
Pension charge to cash difference adjustment 4/9 133 174
Share-based awards (LTIP and DSBP) charge 2 3
Cash cost of operating specific items 4 (53) (4)
------------------------------------------------------ ----- --------- ----------
Cash inflow from operations 426 1,268
Income tax paid (53) (108)
------------------------------------------------------ ----- --------- ----------
Net cash inflow from operating activities 373 1,160
------------------------------------------------------ ----- --------- ----------
Cash flow from investing activities
Dividend received from associate undertaking - 5
Finance income received 20 4
Proceeds from disposal of property (excluding
London Development Portfolio), plant and equipment
(non-operating specific item) 11 10
London Development Portfolio net (costs)/proceeds
(non-operating specific item) (6) 99
Purchase of property, plant and equipment(2) (328) (519)
Acquisition of business interests, net of cash
acquired (7) (204)
Purchase of intangible assets (software)(2) (93) (84)
Net release of pension escrow investments 8 -
Sale/(purchase) of financial asset investments 70 (70)
------------------------------------------------------ ----- --------- ----------
Net cash outflow from investing activities (325) (759)
------------------------------------------------------ ----- --------- ----------
Net cash inflow before financing activities 48 401
------------------------------------------------------ ----- --------- ----------
Cash flow from financing activities
Finance costs paid (61) (56)
Share buyback - (201)
Purchase of own shares - (17)
Payment of capital element of obligations under
lease contracts (202) (192)
Payment of capital element of asset finance (2) -
Dividends paid to equity holders of the Parent
Company 10 (127) (366)
------------------------------------------------------ ----- --------- ----------
Net cash outflow from financing activities (392) (832)
------------------------------------------------------ ----- --------- ----------
Net decrease in cash and cash equivalents (344) (431)
Effect of foreign currency exchange rates on
cash and cash equivalents 16 (5)
Cash and cash equivalents at the beginning of
the year 1,137 1,573
------------------------------------------------------ ----- --------- ----------
Cash and cash equivalents at the end of the year 21 809 1,137
------------------------------------------------------ ----- --------- ----------
.
1 For further details on APMs used, see the section entitled 'Alternative Performance Measures'
2 Items comprise total gross capital expenditure within 'in-year
trading cash flow' measure (see Financial Review).
1. Basis of preparation and accounting policies
General information
International Distributions Services plc (the Company) is
incorporated in the United Kingdom (UK). The Consolidated Financial
Statements have been produced in accordance with UK-adopted
international accounting standards (UK-adopted IFRS).
The Consolidated Financial Statements of the Company for the 52
weeks ended 26 March 2023 (2021-22: 52 weeks ended 27 March 2022)
comprise the Company and its subsidiaries (together referred to as
'the Group') and the Group's interest in its associate
undertakings.
The Consolidated Financial Statements for the 52 weeks ended 26
March 2023 were authorised for issue by the Board on 17 May
2023.
Basis of preparation and accounting
The Consolidated Financial Statements are presented in Sterling
(GBP) as that is the currency of the primary economic environment
in which the Group operates. All values are rounded to the nearest
whole GBPmillion except where otherwise indicated. The Consolidated
Financial Statements have been prepared on an historic cost basis,
except for pension assets, derivative financial instruments and the
assets and liabilities relating to the acquisition of businesses,
which are measured at fair value.
The Group's financial reporting year ends on the last Sunday in
March and, accordingly, these Financial Statements are prepared for
the 52 weeks ended 26 March 2023 (2021-22: 52 weeks ended 27 March
2022). GLS' reporting year-end date is 31 March each year. There
were no significant transactions between the respective reporting
dates that required adjustment in the Financial Statements.
The financial information set out above does not constitute the
Company's statutory accounts for the 52 weeks ended 26 March 2023
and 27 March 2022. The financial information for the 52 weeks ended
27 March 2022 is derived from the statutory accounts for 52 weeks
ended 27 March 2022 which have been delivered to the registrar of
companies. The auditor has reported on the 27 March 2022 accounts;
their report was (i) unqualified, (ii) did not include a reference
to any matters to which the auditor drew attention by way of
emphasis without qualifying their report and (iii) did not contain
a statement under section 498 (2) or (3) of the Companies Act 2006.
The statutory accounts for 52 weeks ended 26 March 2023 will be
finalised on the basis of the financial information presented by
the Directors in this preliminary announcement and will be
delivered to the registrar of companies in due course.
Presentation of results and accounting policies
As stated above, the Consolidated Financial Statements have been
produced in accordance with UK-adopted IFRS, i.e. on a 'reported'
basis. In some instances, APMs are used by the Group to provide
'adjusted' results. This is because Management is of the view that
these APMs provide a useful basis on which to analyse underlying
business performance and is consistent with the way that financial
performance is measured by Management and reported to the Board.
Details of the APMs used by the Group are explained in the section
entitled 'Alternative Performance Measures'.
Going concern
In assessing the going concern status of the Group, the
Directors are required to look forward a minimum of 12 months from
the date of approval of these financial statements to consider
whether it is appropriate to prepare the financial statements on a
going concern basis. The Directors have reviewed business
activities, together with factors likely to affect its future
development and performance, as well the as the Group's principal
risks and uncertainties.
The Board has concluded that it is appropriate to adopt the
going concern basis having undertaken a rigorous assessment of the
financial forecasts, with specific consideration of the trading
position of the Group in the context of the current global economic
environment, and the industrial relations landscape in relation to
the UK business, for the reasons as set out below.
At 26 March 2023 the Group had net current liabilities of GBP30
million and net assets of GBP1.6 billion (excluding defined benefit
scheme surpluses and pension escrow investments). Liquidity
available as at the reporting date was GBP1.7 billion (excluding
GLS client cash), made up of cash and cash equivalents of GBP773
million and a committed and undrawn bank syndicate loan facility of
GBP925 million - available until September 2026. The bank syndicate
loan facility contains financial covenants, which were amended on
24 March 2023. The amendment, which is relevant for the measurement
periods from March 23 to March 24, will be calculated by reference
to the EBITDA of General Logistics Systems (GLS) B.V. and its
subsidiaries rather than the consolidated EBTIDA of the Group.
In their assessment of going concern, the Directors have deemed
it appropriate to extend the minimum assessment period to cover the
period from 17 May 2023 to 30 September 2024 (the 'going concern
period'). The Directors have considered the Group's key liquidity
events and covenant measurement periods and extended the assessment
period in order to cover the maturity of the Group's EUR500 million
bond in July 2024 and the covenant measurement period where the
covenant reverts back to being measured by reference to the
consolidated EBITDA of the Group. The Group has modelled two
scenarios referred to below as the Base Case and the Downside Case.
The GLS Base Case aligns with the adjusted Accelerate strategy,
reflecting some delay in achieving the EBIT target. The Royal Mail
Base Case takes into account the Board's and management's views on
the anticipated impact and recovery from industrial action in
relation to Royal Mail, across the going concern period.
The key inputs and assumptions underlying the Base Case include
the economic impact driven by the ongoing macro-economic headwinds
in both Royal Mail and GLS but does not assume any further
industrial action taking place in Royal Mail. It also assumes the
costs and associated benefits from the activity required to
transform Royal Mail into a more efficient operation that meets
customers' changing needs. The Base Case also assumes no dividend
payment over the going concern period, although there is sufficient
headroom to introduce a final dividend financed by earnings in GLS
for 2023-24. The EUR500 million bond, with a maturity date of July
2024, is assumed to be refinanced, but at a higher cost reflecting
current market conditions. There are material real estate asset
disposal proceeds included in the Royal Mail business plan, but the
sale of the properties are uncommitted at the approval date of the
financial statements, as such they have not been included in
management's going concern assessment of its Base Case and Downside
Case.
On 9 May 2023, the Group secured a backstop facility of EUR500
million from a syndicate of banks to provide additional flexibility
on the timing for refinancing the EUR500 million bond maturing in
July 2024. The backstop is available until July 2024 and, if drawn
to repay the bond, would be repayable by December 2024 with an
option to extend to July 2025. The facility remains undrawn and is
subject to the same amended covenants as the bank syndicate loan
facility.
In the Base Case it is projected that the Group will have
sufficient cash and liquidity. The GBP925 million bank syndicate
loan facility and EUR500 million backstop facility would remain
available as covenants would not be breached.
The Downside Case applies further stress to the Base Case to
model further deteriorating economic and market conditions
impacting both Royal Mail and GLS and further industrial action in
the event that the pay deal agreed with the CWU in April 2023 does
not receive ratification by employees.
Further details of the scenario modelled are as follows;
Scenario: Deteriorating economic and market conditions.
Assumptions: Delayed revenue growth in the business plan and decline in operating margins.
------------ ------------------------------------------------------------------------------------------------
Scenario: Increased competition in the UK parcels sector including changes in consumer expectations
and/or market disruption.
Assumptions: Lower parcel revenues and failure to deliver new product offerings.
------------ ------------------------------------------------------------------------------------------------
Scenario: Potential impact of industrial action or incurring costs to avoid it.
Assumptions: Lower operating profit as a result of industrial relations and delay to win back lost customers.
------------ ------------------------------------------------------------------------------------------------
Scenario: Delays in relation to the Royal Mail transformation plan.
Assumptions: Delays in budgeted cost efficiencies being realised.
------------ ------------------------------------------------------------------------------------------------
Scenario: Cyber-attack triggering material service and/or operational interruption.
Assumptions: Cyber breach impacting revenue collection.
------------ ------------------------------------------------------------------------------------------------
Scenario: Increase in attrition of key roles.
Assumptions: Recruitment costs, interim resource and higher salaries.
------------ ------------------------------------------------------------------------------------------------
Although we consider the risk of further industrial action has
significantly decreased following agreement with the CWU, this is
still plausible since the agreement has still to be ratified in a
vote of members. The Directors believe that the downside is a
severe but plausible scenario, recognising that the Base Case
already anticipates significant negative impacts from the weak
economy and flow through impact from industrial action that has
already taken place. The gross liquidity impact of the Downside
Case to 30 September 2024, including further industrial action, is
approximately GBP0.9 billion. The majority of the Downside Case
impact relates to Royal Mail, which if it can be further mitigated,
could reduce the risk and potential impact to the Group.
The Board remains concerned about the financial situation in
Royal Mail. The difficult trading circumstances of the last year
have been damaging to Royal Mail, with early resolution of the
industrial dispute through the upcoming ballot is fundamental to
the delivery of the business plan. The operational changes and
improvements required in Royal Mail are fundamental to its
turnaround and to restore profitability in that business.
The Board has for some time maintained that it will not
cross-subsidise in order to support Royal Mail. In this regard the
Board has asked that Royal Mail takes all reasonable steps to
finance the necessary transformation and turnaround from its own
resources. This will include, for example, the disposal of some
real estate assets.
It is essential that Royal Mail now makes the required progress
in modernising its business and in delivering the changes proposed
in its business plan. Subject to appropriate progress with the
business plan, the Board will provide access to Group resources in
order to meet short-term working capital needs or to cover
unavoidable delays in realising asset disposal proceeds.
If the severe but plausible scenario were to materialise, the
Directors would be required to take mitigating actions to preserve
cash and maintain liquidity by building covenant headroom. The
Directors have identified a number of mitigations, all within
management's control, to reduce costs and optimise the Group's cash
flow, liquidity and covenant headroom.
Whilst the Group is already undertaking actions to conserve
cash, including reduction in capital expenditure, reduction in
discretionary expenditure and working capital initiatives, a number
of the mitigations would only be triggered in the event of the
severe but plausible downside scenario materialising. The total
impact of the mitigating actions is approximately GBP0.6 billion,
which include:
- reducing capital and investment expenditure through postponing
or pausing projects and change activity;
- deferring or cancelling discretionary spend
- delaying implementation of the new pension scheme which has a higher cost to the Group;
- and should the current pay offer not be ratified in June 2023,
the pay offer would be revoked.
In the event the business plan is not fulfilled and / or the
financial outlook for Royal Mail deteriorates along the trajectory
of the Downside Case, the Board will periodically consider whether
providing further access to the Group's resources is appropriate,
taking into account relevant circumstances at the time, which may
include the progress of Royal Mail's mitigating actions, the
availability of other sources of liquidity and management's plan.
Should the Board consider it appropriate not to provide further
access to the Groups resources this could lead to significant
liquidity issues for Royal Mail, though such a decision would only
be taken in order to leave the Group liquidity and financial
position in a better long term situation.
Notwithstanding the above, the Directors have assessed the
Group's financial commitments and consider that in the Downside
Case, after taking into account mitigations and cash generated from
operations and existing facilities, the Group is forecast to have
sufficient cash and liquidity. The Group is not projected to breach
the financial covenants under its committed credit facilities under
Downside Case, with the lowest EBITDA headroom during the financial
year 2023-24 being above GBP0.1 billion, increasing to
approximately GBP0.2 billion by 30 September 2024. Whilst covenant
headroom given the scale of the Group would not be very significant
over the going concern period, the covenant would not breach,
ensuring access to the Group's committed credit facilities.
Excluding the backstop facility, the lowest total available
liquidity modelled under the Downside Case was GBP1.1 billion at 30
September 2024. As such, the Group has sufficient liquidity to
continue to operate and to discharge its liabilities as they fall
due over the going concern assessment period.
Having reviewed the Base Case, and Downside Case, the Directors
have a reasonable expectation that the Group has sufficient
liquidity to continue in operational existence over the going
concern assessment period and hence continue to adopt the going
concern basis in preparing the Financial Statements.
Consequently, the Directors are satisfied that the Group will
have sufficient funds to continue to meet its liabilities as they
fall due for at least 12 months from the date of approval of the
Financial Statements and therefore have prepared the Financial
Statements on a going concern basis.
Basis of consolidation
The Consolidated Financial Statements comprise the Financial
Statements of the Company and its subsidiary undertakings. The
Financial Statements of the major subsidiaries are prepared for the
same periods as explained in the Basis of preparation and
accounting section above, using consistent accounting policies.
All intragroup balances and transactions, including unrealised
profits arising from intragroup transactions, have been eliminated
in full. Transfer prices between business segments are set at arm's
length/fair value on the basis of charges reached through
negotiation with the respective businesses.
Subsidiaries are consolidated from the date on which control is
obtained by the Group and cease to be consolidated from the date on
which control is no longer held by the Group. Where the Group
ceases to hold control of a subsidiary, the Consolidated Financial
Statements include the results for the part of the reporting year
during which the Group held control.
Changes in accounting policy and disclosures
The accounting policies applied in the preparation of these
Consolidated Financial Statements are consistent with those in the
Annual Report and Financial Statements for the 52 weeks ended 27
March 2022, along with the adoption of new and amended accounting
standards with effect from 28 March 2022 as detailed below:
New and amended accounting standards adopted in 2022-23
Annual improvements to IFRS 2018-2020
IAS 16 (Amended) - Property, Plant and Equipment: Proceeds
Before Intended Use
This amendment requires that sales proceeds recognised before
the related item of property, plant and equipment (PPE) is
available for use are recognised in profit or loss together with
the costs associated with the items sold, rather than by adjusting
the cost of the item of PPE. This amendment is not expected to have
a material impact on the Group.
IAS 37 (Amended) - Onerous Contracts - Cost of Fulfilling a
Contract
This amendment clarifies that for the purpose of assessing
whether a contract is onerous, the cost of fulfilling the contract
includes both the incremental costs of fulfilling that contract and
an allocation of other costs that relate directly to fulfilling
contracts. This amendment is not expected to have a material impact
on the Group.
IFRS 3 (Amended) - Reference to Conceptual Framework
The amendments update a reference to the Conceptual Framework
for Financial Reporting without changing the accounting
requirements for business combinations. Further, the amendments add
an exception to the recognition principle for liabilities and
contingent liabilities within the scope of IAS 37 or IFRIC 21. The
amendments also clarify existing guidance for contingent assets.
The Group is ensuring that the accounting business combinations
takes account of this improved guidance.
Accounting standards issued but not yet applied
The following new and amended accounting standards are relevant
to the Group and are in issue but were not effective at the balance
sheet date:
IAS 1 (Amended) - Classification of Liabilities as Current or
Non-current IAS 1 (Amended) - Disclosure of Accounting Policies
IAS 8 (Amended) - Definition of Accounting Estimates
IAS 12 (Amended) - Deferred Tax Related to Assets and
Liabilities Arising From a Single Transaction IFRS 17 - Insurance
Contracts
The Directors do not expect that the adoption of the amendments,
interpretations and annual improvements listed above (which the
Group does not expect to early adopt) will have a material impact
on the financial performance or position of the Group in future
periods.
Cash and cash equivalents - balance sheet re-presentation at 27
March 2022
Cash and cash equivalents have been re-presented in the balance
sheet in recognition of there being no intention, or no legal right
of offset available on overdraft balances totalling GBP62 million.
These overdraft balances, previously presented net in cash and cash
equivalents within current assets, are now presented gross in
current liabilities.
The overdraft balances, which are part of a cash pool for the UK
companies within the Group, are an integral part of the Group's
cash management and are presented net within cash and cash
equivalents at the beginning and end of the year in the statement
of cash flows.
Sources of estimation uncertainty
The preparation of Consolidated Financial Statements necessarily
requires Management to make certain estimates and judgements that
can have a significant impact on the Financial Statements. These
estimates and judgements are continually evaluated and are based on
historical experience and other factors, including expectations of
future events that are believed to be reasonable under the
circumstances. The areas involving a higher degree of judgement or
complexity, or areas where there is thought to be a significant
risk of a material adjustment to the Consolidated Financial
Statements within the next financial year as a result of the
estimation uncertainty are disclosed below.
Significant accounting estimates
Pensions
The value of defined benefit pension plan liabilities and
assessment of pension plan costs are determined by long-term
actuarial assumptions. These assumptions include discount rates
(which are based on the long-term yield of high-quality corporate
bonds), inflation rates and mortality rates. Differences arising
from actual experience or changes in assumptions will be reflected
in the Group's consolidated statement of comprehensive income. The
Group exercises its judgement in determining the assumptions to be
adopted, after discussion with a qualified actuary. Details of the
key actuarial assumptions used and of the sensitivity of these
assumptions for the RMPP and DBCBS pension plans are included
within Note 9.
-- Defined benefit pension plan assets are measured at fair
value. Where these assets cannot be valued directly from quoted
market prices, the Group applies judgement in selecting an
appropriate valuation method, after discussion with an expert fund
manager. For the main classes of assets:
-- Equities listed on recognised stock exchanges are valued at
the closing bid price, or the last traded price, depending on the
convention of the stock exchange on which they are quoted.
-- Bonds are measured using a combination of broker quotes and
pricing models making assumptions for credit risk, market risk and
market yield curves.
-- Pooled investment vehicles are valued using published prices
or the latest information from investment managers, which includes
any necessary fair value adjustments.
-- Properties are valued on the basis of open market value as at
the year-end date, in accordance with Royal Institute of Chartered
Surveyors (RICS) Valuations Standards (under 'Red Book' guidelines)
adjusted for any capital expenditure and impairments since that
valuation.
-- For exchange-traded derivatives that are assets, fair value
is based on bid prices. For exchange-traded derivatives that are
liabilities, fair value is based on offer prices.
Non-exchange traded derivatives are valued as follows:
-- Open forward foreign currency contracts at the balance sheet
date are over the counter contracts and are valued using forward
currency rates at that point. The unrealised appreciation or
depreciation of open foreign currency contracts is calculated by
the difference between the contracted rate and the rate to close
out the contract.
-- Interest rate swaps are over the counter contracts and fair
value is the current value of the future expected net cash flows,
taking into account the time value of money and market data at the
year end.
The value of the RMSEPP insurance policies held by the Group is
equal to the accounting defined benefit obligation of the scheme as
at 27 March 2022.
The assumptions used in valuing unquoted investments are
affected by current market conditions and trends, which could
result in changes to the fair value after the measurement date.
Details of the carrying value of the unquoted pension plan asset
classes can be found in Note 9.
Deferred revenue
The Group recognises advance customer payments on its balance
sheet, predominantly relating to stamps and meter credits purchased
by customers but not used at the balance sheet date.
The majority of this balance is made up of stamps sold to the
general public. Management utilises a number of different data
sources to calculate the estimated deferred revenue liability given
that stamps can be held and used for varying time periods. Royal
Mail has now introduced barcoded stamps to replace non-barcoded
stamps. A Stamp Swap Out scheme was launched on 31 March 2022 where
non-barcoded stamps can be swapped for stamps with barcodes.
Management has considered the impact on the SITHOP balance of both
the swap out and customers using up their existing stamp
stocks.
Since the official introduction of barcoded stamps in February
2022, Royal Mail has been developing a new methodology to calculate
the deferred revenue balance in relation to stamps sold to the
general public. One of the primary data inputs for this new
methodology is barcoding stamp scan data, which is used to create a
profile of when stamps are used after sale. The new methodology is
reliant on having sufficient scan data history and therefore the
new methodology will be used to calculate the deferred revenue
balance in 2023-24 once sufficient data is available. This new
methodology, once implemented in 2023-24, could result in a
deferred revenue balance that is materially different to the
current balance.
At 26 March 2023, the Group recognised GBP140 million (2021-22:
GBP160 million) deferred revenue in respect of stamps sold to the
general public but not used at the balance sheet date. In 2022-23,
the volume of stamp sales declined faster than the number of items
posted (operational volumes) which means that some of the build-up
in holdings seen in 2021-22 was utilised. The primary sources of
data used to derive this estimate are as follows:
-- Revenue data related to stamp sales through the Post Office
network.
-- Historic trends of deferred revenue balances.
-- Changes in the number of working days during the period.
-- Price rises.
-- Adjustments to reflect posting patterns around key events
close to the reporting year end, e.g. Mothering Sunday, Easter.
Stamp holding days implied by applying the above methodology,
increased year on year to 33 days (2021-22: 31 days).
Royal Mail excluding Parcelforce Worldwide CGU impairment
test
In line with the Group's accounting policy, management must
assess the recoverable amount of each CGU when testing for
impairment. This requires estimation of the present value of future
cash flows expected to arise from the continuing operation of the
CGU. These estimates require assumptions over future revenue
performance, future costs and long-term growth rates, as well as
the application of an appropriate discount rate. Were there to be
significant changes in these estimations, the amount charged as
impairment during the year could be materially impacted. Details of
the impairment assessment of the CGU are provided in Note 5.
Other estimates
Provisions - industrial diseases
The Group has a potential liability for industrial diseases
claims relating to individuals who were employed in the General
Post Office Telecommunications division and whose employment ceased
prior to October 1981.
There is considerable uncertainty associated with estimating the
future reporting of latent disease claims, over future decades.
Consistent with the approach last year, our external actuarial
consultant has leveraged the updated scenarios provided by the
Institute and Faculty of Actuaries (UK Asbestos Working Party
(AWP)). The AWP's model was released in late 2021.
The provision requires estimates to be made of the likely volume
and cost of future claims, as well as the discount rate to be
applied to these, and is based on the best information available at
the year-end date.
In view of the above, Management has applied a consistent
approach to that of previous years and recognised a provision at 26
March 2023 between the medium and high estimates provided by the
actuarial consultant. This has resulted in a release of GBP10
million (2021-22: GBP11 million), recognised in the income
statement as an operating specific item. The closing provision
balance at 26 March 2023 was GBP44 million (2021-22: GBP56 million)
(see Notes 4 and 10).
A 50 bps decrease to the 3.86% discount rate used at 26 March
2023 would result in a GBP2 million increase in the overall
provision. Any income statement movements arising from a change in
accounting estimate are disclosed as an operating specific
item.
Significant accounting judgements
Frontline employees pay offer
A provision of GBP61 million has been recognised in the
financial statements in respect of a one off payment of GBP500 per
person to frontline employees (see Note 25). The provision has been
recognised based on management's judgement that it relates to work
performed in 2022-23 (past service) and a constructive obligation
existed at 26 March 2023. A valid expectation had therefore been
set in respect of this payment through the best and final offer
communicated to employees in November 2022 and through the
negotiator's agreement reached with the CWU, but still subject to
ballot by members at the balance sheet date.
As an accurate estimate of the payment amount can be made, based
on known FTEs in place, a past service has been provided by the
eligible employees (IAS 19), and an outflow of resources is
considered highly likely, the conditions required to recognise a
provision, are therefore considered by management to have been
met.
Deferred tax assets derecognition
The Group assesses the recoverability of deferred tax assets at
each reporting date. In order to recognise a deferred tax asset, it
must be probable that future taxable profits will be available
against which the deductible temporary differences and unused tax
losses can be utilised. Given the loss incurred by Royal Mail
during the period, there is increased uncertainty that future
taxable profits will be generated. Management use judgement to
determine whether it is probable that there will be future taxable
profits. The calculation of future taxable profits is based on the
forecast profits as per the Board approved Business Plan, which is
the same forecast used in the calculation of impairment losses and
therefore the same risks and uncertainties included in the
impairment charge (see Note 5) apply to the assessment of
probability of future taxable profits.
IAS 12 does not define a time period over which an assessment of
expected taxable profits should be made although it is acknowledged
that reliability decreases the further out into the future the
forecast extends. Whilst the Board approved Business Plan covers
five years, the normal planning cycle for Royal Mail is three
years. Taxable profits have been calculated based on the Board
approved Business Plan and for the next three years there are no
forecast taxable profits. As a result, it is no longer probable
that there will be sufficient forecast taxable profits to utilise
the deferred tax asset and so management have not recognised any
deferred tax asset in respect of the Royal Mail losses incurred in
the year and has derecognised GBP106 million in respect of the
brought forward net deferred tax asset at 27 March 2022.
2. Segment information
The Group's operating segments are based on geographic business
units whose primary services and products relate to the delivery of
parcels and letters. These segments are evaluated regularly by the
International Distributions Services plc Board - the Chief
Operating Decision Maker (CODM) as defined by IFRS 8 'Operating
Segments' - in deciding how to allocate resources and assess
performance.
A key measure of segment performance is operating profit before
specific items. This measure of performance is disclosed on an
'adjusted' basis, a non-IFRS measure, excluding specific items and
the pension charge to cash difference adjustment (see section
entitled 'Alternative Performance Measures'). This is consistent
with how financial performance is measured internally and reported
to the CODM.
Transfer prices between segments are set at an arm's length/fair
value on the basis of charges reached through negotiation between
the relevant business units that form part of the segments.
Specific items - and pension
52 weeks 2023 Adjusted adjustment in people costs Reported
---------------- --------------- ------------------- --------------- -------- ------------------------------------ --------
Royal Mail GLS Adjusted Royal Mail GLS
Continuing (UK operations) (Non-UK operations) Eliminations(1) Group (UK operations) (Non-UK operations) Group
operations GBPm GBPm GBPm GBPm GBP m GBPm GBPm
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
Revenue 7,411 4,650 (17) 12,044 - - 12,044
People costs (5,409) (1,031) - (6,440) (133) - (6,573)
Non-people costs (2,421) (3,271) 17 (5,675) - - (5,675)
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
Operating
(loss)/profit
before specific
items (419) 348 - (71) (133) - (204)
Operating
specific items - - - - (492) (52) (544)
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
Operating
(loss)/profit (419) 348 - (71) (625) (52) (748)
Profit on
disposal of
property, plant
and equipment
(non-operating
specific item) - - - - 5 1 6
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
(Loss)/profit
before interest
and tax (419) 348 - (71) ( 620 ) (51) (742)
Finance costs (49) (28) 17 (60) - - (60)
Finance income 32 6 (17) 21 - - 21
Net pension
interest
(non-operating
specific item) - - - - 105 - 105
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
(Loss)/profit
before tax (436) 326 - (110) (515) (51) (676)
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
Tax
(charge)/credit (4) (82) - (86) (115) 4 (197)
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
(Loss)/profit
after tax (440) 244 - (196) (630) (47) (873)
---------------- --------------- ------------------- --------------- -------- --------------- ------------------- --------
Specific items
- and pension
adjustment in
52 weeks 2022 Adjusted people costs Reported
----------------- ---------------- ------------ --------------- -------- ------------------------------ --------
Royal GLS Royal GLS
Mail (Non-UK Adjusted Mail (Non-UK
Continuing (UK operations) operations) Eliminations(1) Group (UK operations) operations) Group
operations GBPm GBPm GBPm GBPm GBPm GBPm GBPm
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
Revenue 8,514 4,219 (21) 12,712 - - 12,712
People costs (5,583) (908) - (6,491) (174) - (6,665)
Non-people costs (2,515) (2,969) 21 (5,463) - - (5,463)
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
Operating profit
before
specific items 416 342 - 758 (174) - 584
Operating
specific items - - - - 8 (15) (7)
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
Operating profit 416 342 - 758 (166) (15) 577
Profit on
disposal of
property, plant
and
equipment
(non-operating
specific item) - - - - 71 1 72
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
Profit before
interest
and tax 416 342 - 758 (95) (14) 649
Finance costs (49) (15) 7 (57) - - (57)
Finance income 10 3 (7) 6 - - 6
Net pension
interest
(non-operating
specific
item) - - - - 64 - 64
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
Profit before tax 377 330 - 707 (31) (14) 662
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
Tax
(charge)/credit (34) (78) - (112) 58 4 (50)
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
Profit after tax 343 252 - 595 27 (10) 612
----------------- ---------------- ------------ --------------- -------- ---------------- ------------ --------
1 Revenue and non-people costs eliminations relate to intragroup
trading between Royal Mail and GLS, due to Parcelforce Worldwide
being GLS' partner in the UK. Finance costs/income eliminations
relate to intragroup loans between Royal Mail and GLS.
The depreciation and amortisation costs shown below are included
within 'operating profit before specific items' in the income
statement.
The non-current assets below exclude financial assets,
retirement benefit surplus and deferred tax, and are included
within non-current assets on the balance sheet.
Royal GLS
Mail (Non-UK
(UK operations) Operations) Eliminations(2) Total
52 weeks 2023 GBPm GBPm GBPm GBPm
------------------------------------------ ---------------- ------------ --------------- -------
Depreciation (326) (159) - (485)
------------------------------------------ ---------------- ------------ --------------- -------
Amortisation of intangible assets (mainly
software) (107) (10) - (117)
------------------------------------------ ---------------- ------------ --------------- -------
Non-current assets 2,169 1,892 - 4,061
------------------------------------------ ---------------- ------------ --------------- -------
Total assets 6,054 2,953 (191) 8,816
------------------------------------------ ---------------- ------------ --------------- -------
Total liabilities (3,651) (1,554) 191 (5,014)
------------------------------------------ ---------------- ------------ --------------- -------
Royal GLS
Mail (Non-UK
(UK operations) Operations) Eliminations(2) Total
52 weeks 2022 GBPm GBPm GBPm GBPm
------------------------------------------ ---------------- ------------ --------------- --------
Depreciation (309) (132) - (441)
------------------------------------------ ---------------- ------------ --------------- --------
Amortisation of intangible assets (mainly
software) (88) (11) - (99)
------------------------------------------ ---------------- ------------ --------------- --------
Non-current assets 2,879 1,703 - 4,582(1)
------------------------------------------ ---------------- ------------ --------------- --------
Total assets 8,366 2,658 (283) 10,741
------------------------------------------ ---------------- ------------ --------------- --------
Total liabilities (4,214) (1,476) 283 (5,407)
------------------------------------------ ---------------- ------------ --------------- --------
The company is domiciled in the UK. The split of revenue from
external customers and non-current assets (excluding financial
assets, retirement benefit surplus and deferred tax) between the UK
and GLS' presence in Continental Europe and North America is shown
below.
Continental
UK Europe North America Eliminations(2) Total
52 weeks 2023 GBPm GBPm GBPm GBPm GBPm
-------------------- ------ ------------ -------------- ---------------- -------
Revenue 7,411 4,043 607 (17) 12,044
Non-current assets 2,169 1,379 513 - 4,061
-------------------- ------ ------------ -------------- ---------------- -------
Continental
UK Europe North America Eliminations(2) Total
52 weeks 2022 GBPm GBPm GBPm GBPm GBPm
-------------------- ------ ------------ -------------- ---------------- -------
Revenue 8,514 3,776 443 (21) 12,712
Non-current assets 2,879 1,165 538 - 4,582
-------------------- ------ ------------ -------------- ---------------- -------
2 Eliminations in respect of revenue and assets relate to
intragroup balances between Royal Mail and GLS.
3. People information
52 weeks 52 weeks
2023 2022
GBPm GBPm
--------------------------------------------------------- -------- --------
Wages and salaries (5,359) (5,398)
--------------------------------------------------------- -------- --------
Royal Mail(1) (4,437) (4,587)
GLS (922) (811)
--------------------------------------------------------- -------- --------
Pensions (see Note 9) (692) (747)
--------------------------------------------------------- -------- --------
Defined benefit UK (385) (441)
Defined contribution UK (124) (116)
Defined benefit and defined contribution Pension Salary
Exchange UK (174) (181)
GLS (9) (9)
--------------------------------------------------------- -------- --------
Social security (522) (520)
--------------------------------------------------------- -------- --------
Royal Mail (422) (432)
GLS (100) (88)
--------------------------------------------------------- -------- --------
Total people costs (6,573) (6,665)
--------------------------------------------------------- -------- --------
1 People costs include GBP47 million (2021-22: GBP81 million)
charged in respect of voluntary redundancies.
Defined benefit pension plan rates:
Income statement - DBCBS 22.9% 24.6%
Cash flow - DBCBS 15.6% 15.6%
Defined contribution pension plan average rate:
Income statement and cash flow(2) 8.9% 8.9%
------------------------------------------------ ----- -----
2 Employer contribution rates are 4% for employees in the entry
level category and 10% for the majority of those employees in the
standard level category.
People numbers
The number of people employed, expressed as both full-time
equivalents and headcount, during the reporting year was as
follows:
Full-time equivalents(3) Headcount(4)
----------- -------------------------------------- --------------------------------------
Year end Average Year end Average
------------------ ------------------ ------------------ ------------------
52 weeks 52 weeks 52 weeks 52 weeks 52 weeks 52 weeks 52 weeks 52 weeks
2023 2022 2023 2022 2023 2022 2023 2022
----------- -------- -------- -------- -------- -------- -------- -------- --------
Royal Mail 143,553 155,011 147,593 155,598 130,393 140,035 136,390 138,645
GLS 21,776 21,808 21,571 18,887 22,399 22,325 22,440 22,706
----------- -------- -------- -------- -------- -------- -------- -------- --------
Total 165,329 176,819 169,164 174,485 152,792 162,360 158,830 161,351
----------- -------- -------- -------- -------- -------- -------- -------- --------
3 For Royal Mail, these people numbers relate to the total
number of paid hours (including part-time, full-time and agency
hours) divided by the number of standard full-time working hours in
the same year. Prior year average numbers have been re-presented to
include 12 month averages, not 11 month averages as previously.
4 These people numbers represent permanent employees. Prior year
average numbers have been re-presented to include 12 month
averages, not 11 month averages as previously reported.
Directors' remuneration
52 weeks 52 weeks
2023 2022
GBP'000 GBP'000
---------------------------------------------------- -------- --------
Directors' remuneration (5) (3,463) (3,530)
---------------------------------------------------- -------- --------
Amounts earned under Long Term Incentive Plans (364) (934)
---------------------------------------------------- -------- --------
Number of Directors accruing benefits under defined
contribution plans 1 1
---------------------------------------------------- -------- --------
5 These amounts include any cash supplements received in lieu of
pension. Details of the pension contributions are included in the
single figure tables of the Directors' Remuneration Report in the
2022-23 Annual Report and Financial Statements. The highest paid
Director details are included in the single figure tables of the
Directors' Remuneration Report.
4. Specific items and pension charge to cash difference adjustment
52 weeks 52 weeks
2023 2022
GBPm GBPm
--------------------------------------------------------- -------- --------
Pension charge to cash difference adjustment (within
People costs) (133) (174)
--------------------------------------------------------- -------- --------
Operating specific items:
Impairment of Royal Mail excluding Parcelforce Worldwide (539) -
GLS VAT Adjustments (33) -
Amortisation of intangible assets in GLS acquisitions (19) (16)
Royal Mail damages award 35 -
Royal Mail legacy/other items 12 9
--------------------------------------------------------- -------- --------
Total operating specific items (544) (7)
--------------------------------------------------------- -------- --------
Non-operating specific items:
Profit on disposal of property, plant and equipment 6 72
Net pension interest 105 64
--------------------------------------------------------- -------- --------
Total non-operating specific items 111 136
--------------------------------------------------------- -------- --------
Total specific items (433) 129
--------------------------------------------------------- -------- --------
Tax (charge)/credit on certain specific items and the
pension charge to cash difference ( 111 ) 62
--------------------------------------------------------- -------- --------
The difference between the pension charge and cash cost (pension
charge to cash difference adjustment) largely comprises the
difference between the IAS 19 income statement pension charge rate
of 22.9% (2021-22: 24.6%) of pensionable pay for the DBCBS from 28
March 2022 and the cash contribution rate agreed with the Trustee
of 15.6%.
As a result of the poor trading performance of the Royal Mail
business, exacerbated by industrial action, an impairment
assessment was performed in relation to the Royal Mail Cash
Generating Unit (CGU), which excludes Parcelforce Worldwide. In
assessing whether the CGU was impaired, the carrying value of the
CGU of GBP1,439 million (2021-22: GBP1,412 million) was compared to
its recoverable amount, using the higher of a Value in Use (VIU),
or Fair Value less cost to Dispose (FVLCD) methodology. The VIU
methodology would have resulted in the CGU being fully impaired
while FVLCD methodology resulted in an impairment charge of GBP539
million. See note 5 for further details.
The GBP33 million (2021-22: GBPnil) in GLS relates to the
settlement of VAT in Italy, covering the years 2016 to 2021.
The GBP35 million (2021-22: GBPnil) damages award follows a
claim by Royal Mail against DAF Trucks Ltd. ('DAF') in December
2016 in respect of vehicles sold to Royal Mail between 1997 and
2011. The UK Competition Appeal Tribunal issued a judgment on 7
February 2023 awarding damages (including interest to the date of
payment) of GBP35 million payable by DAF to Royal Mail.
Legacy/other items mainly comprise a GBP10 million release
(2021-22: GBP11 million release) of the industrial diseases
provision due to a significant increase in the rate at which
liabilities are discounted (see Note 10).
The cash cost of operating specific items of GBP53 million
comprises a payment of GBP52 million to Ofcom (2021-22: GBPnil)
(see Note 10), a GBP33 million payment to the Italian tax
authorities (2021-22: GBPnil) (see above) and GBP3 million payments
in relation to industrial diseases claims (2021-22: GBP3 million),
offset by a GBP35 million receipt from DAF (2021-22: GBPnil) (see
above). The additional GBP1 million in the prior year related to
payments in respect of Employee Free Shares.
The tax charge of GBP111 million (2021-22: GBP62 million credit)
includes a charge of GBP115 million (2021-22: GBPnil) in relation
to the derecognition of the UK net deferred tax asset, a net credit
of GBP4 million (2021-22: GBP30 million) in relation to the tax
effect of certain specific items and the pension charge to cash
difference and a net credit of GBPnil (2021-22: GBP32 million) in
relation to the remeasurement of certain UK deferred tax assets and
liabilities at the future UK corporation tax rate of 25%.
5. Royal Mail excluding Parcelforce Worldwide impairment
Royal Mail excluding Parcelforce Worldwide Cash Generating Unit
(CGU)
In accordance with IAS 36, management performs an impairment
assessment of the Royal Mail excluding Parcelforce Worldwide CGU
('the CGU') at least annually or whenever events or circumstances
indicate that the value of the balance sheet may not be
recoverable.
In assessing whether the CGU was impaired, the carrying value of
the CGU of GBP1,439 million was compared to its recoverable amount.
The recoverable amount is the higher of its value in use (VIU) and
its fair value less costs of disposal (FVLCD).
Royal Mail's strategy to transform the business into a more
efficient operation that meets customers' changing needs and the
future cash flows in the five-year business plan reflects both the
costs and benefits associated with this transformation. As required
by IAS 36 under the VIU calculation, estimates of future cash flows
shall not include cash inflows or outflows that are expected to
arise from a future restructuring or improving or enhancing the
assets which an entity is not yet committed, at the balance sheet
date. The VIU approach, after adjusting for the restructuring and
transformational cashflows, resulted in a full impairment.
Management therefore assessed the recoverability of the CGU
using the alternative FVLCD methodology. The FVLCD considers the
valuation from a market participant perspective. Deriving a market
participant valuation would typically be through a multiple of
earnings methodology. However, Management do not believe this
methodology would be appropriate in the current circumstances, as
the significant transformation required in the business means that
there is not a normalised level of profits against which to apply a
multiple until the outer years of the plan. In addition, given the
unique nature of the Royal Mail business as the universal service
provider in the UK, and a heavily unionised workforce there is lack
of an exact comparator in order to determine an appropriate
multiple. Consequently, Management have calculated a valuation
using a discounted cash flow model from the perspective of a
'market participant' i.e. a buyer transacting in the principal
market for an asset of this type.
The Board have used the approved five year business plan as the
base of the discounted cash flows in the FVLCD model. They then
considered their assumptions in the context of information that
would be available to a market participant making minor adjustment
as necessary to arrive at a assumptions that represent a market
participants view.
The key assumptions in the impairment assessment are:
Expected revenue and operating margin performance
Forecast cash flows for the five-year period are based on the
Board approved business plan.
- The plan assumes that Royal Mail suffers no further industrial disruption in 2023-24.
- The pay deal announced to CWU members on 21 April 2023 is
accepted by CWU members and the related transformational benefits
are achieved.
- A return to market growth, driven by win back of revenue lost
as a result of industrial action, pricing adjustments and other
commercial initiatives designed to grow revenue. The plan assumes
growth in parcel volumes but a reduction in letter volume. Revenue
growth initiatives are reliant on quality-of-service
improvement.
- Operating margin reflects the current pay deal announced and
benefits realisation from productivity improvements, including
through lower absence, new T&C's for new joiners and delivery
gap closure.
- The plan does not anticipate any regulatory support from Ofcom
or Government, for example change in the scope of the USO.
- Royal Mail has a robust process for tracking and managing
environmental policy and legislation in the UK, and is aiming to
meet changing customer expectations for lower carbon alternatives.
As such, management have considered the implications for the
forecast cashflows in the five year period, and the assumptions in
the business plan reflect management's current climate
strategy.
The difficult trading circumstances of the last year have been
damaging to Royal Mail, with early resolution of the industrial
dispute through the upcoming ballot and the required operational
changes and improvements in Royal Mail fundamental to its turnround
and to restore profitability .
Discount rates
The discount rate is based on the UK-specific post tax discount
rate of 11.25%, which reflects a risk premium a market participant
would apply in order to reflect uncertainty in terms of ability to
deliver revenue growth and improved operating margin. In deriving
the risk premium a market participant would consider past
performance in terms of delivering transformational change, the
industrial dispute with CWU that still has to be finally resolved,
and the significant change and efficiency programme to be
delivered.
Long-term growth rates
A long-term growth rate of 0.5% has been used for cash flows
subsequent to the five-year plan period. This long-term growth rate
is considered by Management to be the best estimate towards the
lower end of the range when benchmarked against comparative
industry peers.
In accordance with the financial reporting standards, the
recoverable amount is the higher of the VIU and FVLCD. The FVLCD
approach resulted in a recoverable amount of GBP900 million(1) and
a partial impairment position at the year-end, and therefore an
impairment loss of GBP539 million is recognised in the financial
statements at the balance sheet date.
Sensitivity to changes in assumptions
The valuation of the CGU is dependent upon a number of estimates
used in arriving at revenue growth, operating margin, terminal
growth rates and the discount rate.
An evaluation of sensitivities to the FVLCD calculation
illustrates that, there are both risks and opportunities. The
operational changes and improvements required in Royal Mail are
fundamental to its turnaround to restore profitability. Given past
performance of delivering transformational change, the industrial
dispute with CWU that has still to be finally resolved, and the
significant change and efficiency programme to be delivered there
is execution risk in delivering the plan which could lead to
further impairment. However, there is also significant opportunity
and subject to progress being made in transforming the business and
evolution of the letters and parcels markets, there is reasonably
possible potential in the future for the business to be restored to
its full carrying value.
Market: For example, if parcel growth rates are 1% per annum
more positive than has been assumed in the valuation, this would
result in a valuation of GBP1.8 billion, but if parcel growth
reduced by 1% it would result in a full impairment. If letter
growth rates are 1 per cent per annum less than has been assumed,
this would also result in a full impairment.
Regulation : The plan does not anticipate any regulatory support
from Ofcom or Government, for example change in the scope of the
USO. Management believes modernisation of the USO is critical for
margins to be durably restored to sustainable levels (defined as
between 5 and 10 per cent EBIT margin in the regulated business by
Ofcom). Regulatory reform could materially improve the prospects
and valuation of the business.
Discount rate: There is a risk that the planned change
programmes are unable to progress at the rate targeted in the
business plan, and therefore an increase in the discount rate by
100 bps reflecting increased uncertainty would result in a
valuation of GBP787 million.
Terminal growth rate: An increase in the terminal growth rate to
1% to reflect the higher end of the range of comparative peers
would result in a valuation of GBP958 million.
Combined sensitivities: An 11.0% discount rate and 1.0% terminal
growth rate would result in a valuation of GBP993 million. In order
for there to be no impairment charge the discount rate would need
to reduce by 175 bps and the terminal growth rate would need to
increase to 2.0%.
The impairment charge of GBP539 million has been allocated to
the various Group asset categories as set out below.
Plant Motor Fixtures Software
and machinery vehicles and equipment Goodwill assets Total
GBPm GBPm GBPm GBPm GBPm GBPm
--------------------------- -------------- --------- -------------- -------- -------- -----
Carrying value at 26 March
2023 before impairment(3) 604 532 158 449 349 2,092
Impairment charge(2) (141) (199) (50) (4) (145) (539)
=========================== ============== ========= ============== ======== ======== =====
Carrying value at 26 March
2023 after impairment(3) 463 333 108 445 204 1,553
=========================== ============== ========= ============== ======== ======== =====
[1] This valuation is within Level 3 of the fair value hierarchy
as defined with IFRS 13 'Fair value Measurement'.
2 Includes charge against right of use (ROU) assets for plant
and machinery GBP11 million and motor vehicles GBP73 million.
3 The carrying values represent the position of the Group not
just the Royal Mail excluding Parcelforce Worldwide CGU.
6. Taxation
52 weeks 52 weeks
2023 2022
GBPm GBPm
-------------------------------------------------------------- -------- --------
Tax charged in the income statement
Current income tax:
Current UK income tax charge - (11)
Foreign tax (81) (81)
-------------------------------------------------------------- -------- --------
Current income tax charge (81) (92)
Amounts over-provided in previous years 8 19
-------------------------------------------------------------- -------- --------
Total current income tax charge (73) (73)
Deferred income tax:
Effect of change in tax rates - 32
Derecognition of deferred tax asset (115) -
Relating to origination and reversal of temporary differences 5 (17)
Amounts (under)/over-provided in previous years (14) 8
-------------------------------------------------------------- -------- --------
Total deferred income tax (charge)/credit ( 124 ) 23
-------------------------------------------------------------- -------- --------
Tax charge in the consolidated income statement (197) (50)
-------------------------------------------------------------- -------- --------
Tax credited/(charged) to other comprehensive income
Deferred tax:
Tax credit/(charge) in relation to remeasurement gains
of the defined benefit pension schemes 6 (34)
Tax credit/(charge) on revaluation of cash flow hedges 18 (21)
-------------------------------------------------------------- -------- --------
Total deferred income tax credit/(charge) 24 (55)
-------------------------------------------------------------- -------- --------
Total tax credit/(charge) in the consolidated statement
of other comprehensive income 24 (55)
-------------------------------------------------------------- -------- --------
In addition to the amount (charged)/credited to the income
statement and other comprehensive income, the following amount
relating to tax has been recognised directly in equity:
52 weeks 52 weeks
2023 2022
GBPm GBPm
----------------------------------------------------- -------- --------
Deferred tax:
Change in estimated excess tax deductions related to
share-based payments (1) (1)
Tax credit for loss arising on share-based payments - 1
----------------------------------------------------- -------- --------
Total deferred income tax charge recognised directly
in equity (1) -
----------------------------------------------------- -------- --------
Reconciliation of the total tax charge
A reconciliation of the tax charge in the income statement and
the UK rate of corporation tax applied to accounting profit for the
52 weeks ended 26 March 2023 and 52 weeks ended 27 March 2022 is
shown below.
52 weeks 52 weeks
2023 2022
GBPm GBPm
----------------------------------------------------------- -------- --------
(Loss)/profit before tax (676) 662
----------------------------------------------------------- -------- --------
At UK statutory rate of corporation tax of 19% (2021-22:
19%) 128 (126)
Effect of different tax rates on non-UK profits and losses (7) (10)
Tax (under)/over-provided in previous years(1) (6) 27
Non-deductible expenses (2) (9)
GLS VAT adjustments (9) -
Tax reliefs and incentives 5 5
Uncertain tax positions - (1)
Tax effect of property disposals 1 10
Tax effect of closure of RMPP to future accrual (2) (3)
Net pension interest credit 22 14
Derecognition of brought forward deferred tax assets (115) -
Net increase in tax charge resulting from non-recognition
of certain deferred tax assets and liabilities (219) (3)
Super-deduction enhanced capital allowances 7 14
Effect of change in tax rates - 32
----------------------------------------------------------- -------- --------
Tax charge in the consolidated income statement (197) (50)
----------------------------------------------------------- -------- --------
1 Tax (under)/over-provided in previous years in 2021-22
includes a GBP23 million credit relating to a reduced uncertain tax
provision against prior year claims under the patent box
regime.
Deferred tax
(Charged)/
Credited/ Credited Charged credited
Deferred tax by At (charged) to other directly Acquisition to foreign Jurisdictional At
balance sheet 27 March to income comprehensive in of exchange right of 26 March
category 2022 statement income equity subsidiaries reserve offset 2023
52 weeks 2023 GBPm GBPm GBPm GBPm GBPm GBPm GBPm GBPm
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
Liabilities
Accelerated
capital
allowances (34) 5 - - - - - (29)
Intangible assets (51) 3 - - (5) (2) - (55)
Hedging derivative
temporary
differences (18) - 18 - - - - -
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
(103) 8 18 - (5) (2) - (84)
Jurisdictional
right of offset 49 - - - - - (20) 29
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
Deferred tax
liabilities (54) 8 18 - (5) (2) (20) (55)
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
Assets
Deferred capital
allowances 1 - - - - - - 1
Pensions temporary
differences 100 (106) 6 - - - - -
Provisions and
other 27 (10) - - - 1 - 18
Employee share
schemes 2 (1) - (1) - - - -
Losses available
for offset
against future
taxable income 34 (14) - - - - - 20
R&D expenditure
credit 1 (1) - - - - - -
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
165 (132) 6 (1) - 1 - 39
Jurisdictional
right of offset (49) - - - - - 20 (29)
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
Deferred tax
assets 116 ( 148 ) 6 (1) - 1 20 10
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
Net deferred tax
asset/(liability) 62 (124) 24 (1) (5) (1) - (45)
------------------ --------- --------- ------------- -------- ------------ ---------- -------------- ---------
(Charged)/ Charged (Charged)/
Deferred tax by At credited to to other credited Jurisdictional At
balance sheet 29 March income comprehensive directly in Acquisition of right of 27 March
category 2021 statement income equity subsidiaries offset 2022
52 weeks 2022 GBPm GBPm GBPm GBPm GBPm GBPm GBPm
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
Liabilities
Accelerated
capital
allowances (7) (17) - - (10) - (34)
Intangible
assets (50) - - - (1) - (51)
Hedging
derivative
temporary
differences - - (18) - - - (18)
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
(57) (17) (18) - (11) - (103)
Jurisdictional
right of
offset 9 - - - - 40 49
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
Deferred tax
liabilities (48) (17) (18) - (11) 40 (54)
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
Assets
Deferred
capital
allowances 33 (32) - - - - 1
Pensions
temporary
differences 75 59 (34) - - - 100
Provisions and
other 32 (5) - - - - 27
Employee share
schemes 3 - - (1) - - 2
Losses
available for
offset against
future taxable
income 15 18 - 1 - - 34
R&D expenditure
credit 1 - - - - - 1
Hedging
derivative
temporary
differences 3 - (3) - - - -
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
162 40 (37) - - - 165
Jurisdictional
right of
offset (9) - - - - (40) (49)
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
Deferred tax
assets 153 40 (37) - - (40) 116
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
Net deferred
tax asset 105 23 (55) - (11) - 62
--------------- --------- -------------- -------------- -------------- --------------- -------------- ---------
Deferred tax assets and liabilities are offset within the same
jurisdiction where the Group has a legally enforceable right to do
so. Below is an analysis of the deferred tax balances (after
offset) for balance sheet presentation purposes.
At At
26 March 27 March
2023 2022
Deferred tax - balance sheet presentation GBPm GBPm
------------------------------------------ --------- ---------
Liabilities
GLS group (55) (54)
------------------------------------------ --------- ---------
Deferred tax liabilities (55) (54)
------------------------------------------ --------- ---------
Assets
GLS group 10 10
Net UK position - 106
------------------------------------------ --------- ---------
Deferred tax assets 10 116
------------------------------------------ --------- ---------
Net deferred tax (liability)/asset (45) 62
------------------------------------------ --------- ---------
In order to recognise a deferred tax asset it must be probable
that future taxable profits will be available against which the
deductible temporary differences and unused tax losses can be
utilised. The Group assesses the recoverability of deferred tax
assets at each reporting date. Given the loss incurred by Royal
Mail during the period, there is increased uncertainty that future
taxable profits will be generated.
IAS 12 does not define a time period over which an assessment of
expected taxable profits should be made although it is acknowledged
that reliability decreases the further out into the future the
forecast extends. Whilst the Board approved Business Plan covers
five years, the normal planning cycle for Royal Mail is three
years. Taxable profits have been calculated based on the Board
approved Business Plan and for the next three years there are no
forecast taxable profits. As a result, management has not
recognised any deferred tax asset in respect of the Royal Mail
losses incurred in the year and has derecognised GBP106 million in
respect of the brought forward net deferred tax asset as at 27
March 2022.
GLS has deferred tax assets and liabilities in various
jurisdictions which cannot be offset against one another. The main
elements of the liability relate to goodwill and intangible assets
in GLS Germany, for which the Group has already taken tax
deductions, and fixed assets and intangible assets in relation to
acquisitions in Canada.
Unrecognised temporary differences
At 26 March 2023, the Group had the following unrecognised tax
losses and temporary differences:
At 26 March 2023 At 27 March 2022
GBPm GBPm
------------------------------------------- -------------------------- --------------------------
Unused Unused
losses losses
and deductible and deductible
temporary temporary
differences Tax value differences Tax value
------------------------------------------- --------------- --------- --------------- ---------
Royal Mail
Losses available for offset against future
taxable income 691 173 7 2
Deferred capital allowances 308 77 - -
Pensions temporary differences 159 40 - -
Provisions and other 29 7 - -
GLS
Losses available for offset against future
taxable income 224 54 244 72
Provisions and other 58 16 5 1
------------------------------------------- --------------- --------- --------------- ---------
1,469 367 256 75
------------------------------------------- --------------- --------- --------------- ---------
The Group has not recognised these deferred tax assets on the
basis that there is not sufficient certainty of its capacity to
utilise them in the future. The Royal Mail and GLS losses available
for offset against future taxable income have no expiry date.
The Group also has temporary differences of GBP174 million
(2021-22: GBP177 million) in respect of capital losses, the tax
effect of which is GBP44 million (2021-22: GBP44 million) in
respect of assets previously qualifying for industrial buildings
allowances, that would arise if the assets were sold at net book
value. Further temporary differences exist in relation to GBP419
million (2021-22: GBP444 million) of gains for which rollover
relief has been claimed, the tax effect of which is GBP105 million
(2021-22: GBP111 million). No tax liability would be expected to
crystallise on the basis that, were the assets (into which the
gains have been rolled over) to be sold at their residual values,
no capital gain would arise.
Tax developments
UK legislation in respect of the OECD Pillar 2 (Global Minimum
Tax) rules was released on 23 March 2023 and is currently
proceeding through parliament. The Group is reviewing the extent to
which it will be impacted by these rules.
7. Earnings per share
52 weeks 2023 52 weeks 2022
---------------------------- ---------------------------------- -------------------------------
Specific
Specific items and
items and pension
pension adjustment
Reported adjustment(1) Adjusted Reported (1) Adjusted
---------------------------- -------- -------------- -------- -------- ----------- --------
(Loss)/profit for the
year (GBP million) (873) (677) (196) 612 17 595
Weighted average number
of shares issued (million) 956 n/a 956 992 n/a 992
Basic earnings per share
(pence) (91.3) n/a (20.5) 61.7 n/a 60.0
Diluted earnings per share
(pence) (91.3) n/a (20.5) 61.4 n/a 59.7
---------------------------- -------- -------------- -------- -------- ----------- --------
1 Further details of the specific items and pension adjustment
total can be found in the Financial Review.
The diluted earnings per share for the year ended 26 March 2023
is based on a weighted average number of shares of 958,845,444
(2021-22: 996,495,404) to take account of the potential issue of
637,768 (2021-22: 2,087,313) ordinary shares resulting from the
Deferred Share Bonus Plans and 2,277,767 (2021-22: 2,304,879)
ordinary shares resulting from the Long Term Incentive Plans. These
plans are for certain Senior Management and are disclosed in more
detail in the 2022-23 Annual Report and Financial Statements.
The 263,566 (2021-22: 2,265,008) shares held in an Employee
Benefit Trust for the settlement of options and awards to current
and former employees are treated as treasury shares for accounting
purposes. The Company, however, does not hold any shares in
treasury.
8. Dividends
52 weeks 52 weeks
2023 2022 52 weeks 52 weeks
Pence per Pence per 2023 2022
Dividends on ordinary shares share share GBPm GBPm
----------------------------- ---------- ---------- -------- --------
Final dividend paid 13.3 10.0 127 100
Interim dividend paid - 6.7 - 67
Special dividend paid - 20.0 - 199
----------------------------- ---------- ---------- -------- --------
Total dividends paid 13.3 36.7 127 366
----------------------------- ---------- ---------- -------- --------
Given the performance of Royal Mail in 2022-23, and increased
investment in GLS, the Board has decided not to pay a final
dividend in respect of 2022-23 (2021-22: 13.3 pence final
dividend).
Some shares are held by the Trustee of the Royal Mail Share
Incentive Plan on behalf of the Company to satisfy future share
awards. The Trustee does not receive any dividends on the shares it
holds, hence the value of dividends paid being lower than the
number of shares in issue multiplied by the pence per share.
9. Retirement benefit plans
Summary pension information
52 weeks 52 weeks
2023 2022
GBPm GBPm
----------------------------------------------------------- -------- --------
Ongoing UK pension service costs
UK defined benefit plans (including administration costs)
(1) (385) (441)
UK defined contribution plan (124) (116)
UK defined benefit and defined contribution plans' Pension
Salary Exchange employer contributions (2) (174) (181)
----------------------------------------------------------- -------- --------
Total UK ongoing pension service costs (683) (738)
GLS pension costs accounted for on a defined contribution
basis (9) (9)
----------------------------------------------------------- -------- --------
Total Group ongoing pension service costs (692) (747)
Cash pension service costs(3)
UK defined benefit plan's employer contributions (4) (252) (267)
Defined contribution plans' employer contributions (133) (125)
UK defined benefit and defined contribution plans' PSE
employer contributions (174) (181)
----------------------------------------------------------- -------- --------
Total Group cash flows relating to ongoing pension service
costs (559) (573)
----------------------------------------------------------- -------- --------
Pension charge to cash difference adjustment (133) (174)
----------------------------------------------------------- -------- --------
At 26 March At 27 March
2023 2022
'000 '000
---------------------------------- ----------- -----------
UK pension plans - active members
UK defined benefit plan 65 71
UK defined contribution plan 57 61
---------------------------------- ----------- -----------
Total 122 132
---------------------------------- ----------- -----------
1 These pension service costs are charged to the income
statement. They represent the cost (as a percentage of pensionable
payroll - 22.9% (2021-22: 24.6%)) of the increase in the defined
benefit obligation due to members earning one more years' worth of
pension benefits. They are calculated in accordance with IAS 19 and
are based on market yields (high-quality corporate bonds and
inflation) at the beginning of the reporting year. Also included
are pensions administration costs for the RMPP of GBP11 million
(2021-22: GBP9 million) and the DBCBS of GBP5 million (2021-22:
GBP5 million) and, in the prior year, a GBP6 million past service
cost in respect of the estimated liability for historic Guaranteed
Minimum Pension (GMP) costs in RMPP that arose in the year. Further
details are provided under the heading 'Guaranteed Minimum
Pensions' below.
2 Eligible employees who are enrolled into PSE opt out of making
employee contributions to their pension and the Group makes
additional contributions in return for a reduction in basic
pay.
3 These values exclude the impact of any timing differences in
pension payments and represent the equivalent cash costs of the
amounts charged to the income statement in the period.
4 The employer contribution cash flow rate of 15.6% is paid in
respect of the DBCBS (2021-22: 15.6%). These contribution rates are
fixed, with actuarial funding valuations carried out every three
years to determine whether additional deficit contributions are
required. These actuarial valuations are required to be carried out
on assumptions determined by the Trustee and agreed by Royal Mail.
The most recent triennial valuation at 31 March 2021 was completed
in May 2022 and no additional contributions were required.
In the period, the Group operated the following plans:
UK defined contribution plan
Royal Mail Group Limited, the Group's main UK operating
subsidiary, operates the Royal Mail Defined Contribution Plan
(RMDCP). This plan was launched in April 2009 and is open to
employees who joined the Group from 31 March 2008, following
closure of the RMPP to new members.
Ongoing UK defined contribution plan costs (excluding PSE) have
increased from GBP116 million in 2021-22 to GBP124 million due to a
significant increase in RMDCP membership in the year. The average
employer's contribution rate is 8.9% which has stayed consistent
with 2021-22 at 8.9%.
UK defined benefit plans
Royal Mail Pension Plan (RMPP)(5) and Defined Benefit Cash
Balance Section (DBCBS)
The legacy section of the Royal Mail Pension Plan, the RMPP,
closed to future accrual in its previous form from 31 March 2018,
and was replaced in 2018 by a new section of the scheme, the
DBCBS.
The legacy RMPP includes sections A, B and C, each with
different terms and conditions.
Section A Section B Section C
------------------ ----------------------- ------------------------- -----------------------------
Joining date Before 1 December 1971 On or after 1 December On or after 1 April
for members 1971 and before 1 April 1987 and before 1 April
(or beneficiaries 1987 2008
of members) or
for members of Section
A who chose to receive
Section B benefits.
------------------ ----------------------- ------------------------- -----------------------------
Terms Pension of 1/80th of pensionable salary Pension of 1/60th of
plus a tax-free lump sum of 3/80ths of pensionable salary
pensionable salary for each year of pensionable for each year of pensionable
service, until 31 March 2018. service, until 31 March
2018.
Members wishing to
take a tax free lump
sum on retirement do
so in exchange for
a reduced pension.
------------------ -------------------------------------------------- -----------------------------
5 Any references to the RMPP relate to the scheme's defined
pension liabilities built up to 31 March 2018. From 1 April 2018
members began building up DBCBS benefits.
The DBCBS has been in place since 1 April 2018, when the RMPP
closed. This is a transitional arrangement until the proposed Royal
Mail Collective Pension Plan (RMCPP) commences.
DBCBS members build up a guaranteed lump sum benefit of 19.6% of
their pensionable pay each year. Although there are no guaranteed
increases to this lump sum, the aim is to provide above inflation
increases and the Trustee invests the scheme assets accordingly. If
the value of the DBCBS assets were to fall below the value of the
members' guaranteed lump sum benefits, then no increases would be
awarded until asset values had recovered. The Group would be
obligated to make the necessary contributions to ensure that
members received at least the guaranteed lump sum amount. From an
assessment of announcements and internal communications made to
members of the scheme to date and taking into account the increases
granted to date, Management is however of the view that there is a
requirement to recognise a constructive obligation to provide an
increase to the lump sum for accounting purposes. The increase
awarded from 1 April 2023 is CPI (at 10.1%) plus 1.2%. The
liabilities of the scheme have been calculated assuming future
increases of CPI plus 2.0%, although the nature of the scheme means
that actual increases could be lower or higher than this
amount.
The Group signed an updated Schedule of Contributions on 17 May
2022. This covers a period of five years from the date of
certification of the schedule, i.e. until May 2027. In accordance
with this schedule, the Group is required to make payments
totalling 15.6% of pensionable payroll in respect of DBCBS.
Pensions governance and management
Royal Mail Pensions Trustees Limited acts as the corporate
Trustee to the Royal Mail Pension Plan (comprising the RMPP and
DBCB Sections). There are currently eight Trustee Directors that
sit on the Trustee Board. There is one vacancy for an
employer-nominated Trustee Director. The Trustee Board is supported
by an executive team of pension management professionals. They
provide day-to-day Plan management, advise the Trustee Board on its
responsibilities and ensure that decisions are fully
implemented.
The Trustee Board is responsible for:
Monitoring the covenant T o help protect benefits, the Trustee Board monitors
of the participating the financial strength of the participating employers.
employers
------------------------ --------------------------------------------------------
Investing contributions The Trustee Board invests the member and employer
contributions in a mix of equities, bonds, property
and other investments including derivatives. It holds
the contributions and investments on behalf of the
members.
------------------------ --------------------------------------------------------
Keeping members informed The Trustee Board sends active members an annual benefit
illustration together with a summary of the RMPP's
annual report and accounts.
------------------------ --------------------------------------------------------
Acting in the best The Trustee Board must pay all benefits as they fall
interests of all due under the Trust Deed and Rules.
RMPP beneficiaries
------------------------ --------------------------------------------------------
An agreement has been made with the Pension Trustee to ringfence
certain employer contributions in an escrow arrangement. These
contributions are not considered to be Plan assets as the Trustee
does not have control over the assets. This balance is included
within non-current financial assets.
Royal Mail Senior Executives Pension Plan (RMSEPP)
This scheme for executives closed in December 2012 to future
accrual, therefore the Group makes no regular future service
contributions.
In September 2018 an insurance policy was purchased in respect
of all remaining pensioners and deferred members, following which
it was decided to proceed to buy out and wind up the plan.
The wind-up of RMSEPP had previously been expected to complete
in 2020-21, but it was delayed by the need for further clarity over
the approach to GMP equalisation. This has now been resolved and
the buy-out of this scheme was completed in June 2022, with the
bulk annuity policies being exchanged for individual policies
between the insurers and all remaining members. All the Group's
obligations under the plan have now been fully extinguished and the
Group has therefore de-recognised all liabilities under the scheme
as well as the corresponding assets that had previously represented
the value of the bulk annuity policies.
The Group expects to proceed to wind up the plan in the coming
months. The scheme still holds residual assets which are expected
to be returned to the Group following the wind up of the scheme,
following the payment of any remaining closure expenses. This
refund however will be subject to a withholding tax deduction of
35%, hence the surplus is presented on the balance sheet net of a
GBP3 million adjustment which represents the tax that would be
withheld on the surplus amount.
When wind-up was triggered in August 2021, the Schedule of
Contributions ceased and no further contributions were payable.
Unfunded pension
A liability of GBP1 million (2021-22: GBP2 million) has been
recognised for future payment of pension benefits to a past
Director.
Accounting and actuarial funding surplus position (RMPP, RMSEPP
and DBCBS)
In addition to the accounting valuations calculated in
accordance with IAS 19, actuarial funding valuations are carried
out every three years by actuaries commissioned by the Trustee for
the purposes of calculating contributions and funding requirements.
For the RMPP, the main difference between the accounting and
actuarial funding valuations is that different rates are used to
discount the projected scheme liabilities. The accounting valuation
uses yields on high quality corporate bonds and the actuarial
funding valuation uses gilt yields. As the accounting discount rate
is higher than the actuarial funding discount rate, this leads to a
lower computed liability.
The difference between the funding and accounting valuations for
the DBCBS arises from the different financial assumptions used for
the calculations of each, in particular the discount rates used and
the assumptions for discretionary increases to the lump sum
benefits. The discount rate used for funding purposes is higher
than that used for accounting purposes. In addition, as described
above, under IAS 19 the Group recognises a constructive obligation
for a set increase to benefits, currently CPI plus 2.0%, for
accounting purposes, however for funding purposes the increases are
set based on the level of the available assets. This results in the
accounting liabilities for the DBCBS being higher than the funding
liabilities.
The updated triennial valuation for RMPP and the first triennial
valuation for the DBCBS at 31 March 2021 were approved in May 2022.
Since the liabilities under the RMSEPP scheme have now been fully
bought out, the Trustee did not carry out a full triennial
valuation at 31 March 2021. The estimated funding positions for the
RMPP and DBCBS are shown below.
RMPP DBCBS
----------------- -------------------------------------- ----------------------------------
Date of valuation 31 March 2021 (agreed on 17 May The first full valuation was
2022) performed as at 31 March 2021
and was agreed on 17 May 2022.
----------------- -------------------------------------- ----------------------------------
Valuation The triennial valuation was calculated A draft funding position at
on a self- sufficiency basis. 31 March 2023 has been calculated
The surplus calculated for the based on the assumption that
purposes of the March 2021 triennial the funding surplus is equal
valuation was GBP661 million. to the amount held in respect
Based on a set of assumptions of the risk reserve. Under this
which form the basis for the method, the DBCBS actuarial
March 2021 valuation and then surplus was estimated to be
rolled forward, the actuarial around GBP40 million at 31 March
surplus at 31 March 2023 was 2023.
estimated to be around GBP1,100
million.
----------------- -------------------------------------- ----------------------------------
Below is a summary of the combined plans' assets and liabilities
on an accounting (IAS 19) basis.
DBCBS RMPP RMSEPP
---------------------------- -------------------- -------------------- --------------------
At At At At At At
26 March 27 March 26 March 27 March 26 March 27 March
2023 2022 2023 2022 2023 2022
GBPm GBPm GBPm GBPm GBPm GBPm
---------------------------- --------- --------- --------- --------- --------- ---------
Fair value of plans' assets
(see(b) below) 1,652 1,536 7,604 11,142 8 320
Present value of plans'
liabilities (1,797) (1,926) (4,601) (6,960) - (312)
---------------------------- --------- --------- --------- --------- --------- ---------
(Deficit)/surplus in plans
(pre-withholding tax
payable) (145) (390) 3,003 4,182 8 8
Withholding tax payable
(6) n/a n/a (1,051) (1,464) (3) (3)
---------------------------- --------- --------- --------- --------- --------- ---------
(Deficit)/surplus in plans (145) (390) 1,952 2,718 5 5
---------------------------- --------- --------- --------- --------- --------- ---------
6 Any reference to a withholding tax adjustment relates to
withholding tax payable on distribution of a pension surplus.
Having taken legal advice with regard to the rights of the Group
under the Trust deeds and rules, the Directors believe there is an
obligation to recognise a pension surplus for the RMPP on an
accounting basis. The surplus on an accounting basis will be
different to the scheme's funding position. Under IAS 19 and IFRIC
14, it must recognise the economic benefit it considers to arise
from either a reduction to its future contributions or a refund of
the surplus at some point in the future, using current long-term
accounting assumptions at the reporting date. This is a technical
adjustment made on an accounting basis only.
This surplus is presented on the balance sheet net of a
withholding tax adjustment of GBP1,051 million (at 27 March 2022:
GBP1,464 million) in respect of the RMPP, which represents the tax
that would be withheld on the surplus amount. Any actuarial surplus
will remain in the RMPP for the benefit of members until the point
at which all benefits have been paid out or secured.
Under the terms of the DBCBS, any surplus would be awarded to
members and therefore if this section was found to be in surplus
the defined benefit liabilities would increase to equal the asset
value under IAS 19.
Guaranteed Minimum Pensions
Pension schemes are now under an obligation to address the issue
of unequal Guaranteed Minimum Pensions (GMP's). The transfer of
RMPP's historical pension liabilities to HM Government in 2012, in
accordance with the Postal Services Act 2011, included all of the
RMPP's accrued GMP liabilities for members. The requirement to
remove the inequality in former RMPP benefits deriving from GMP's
for those members therefore rests with HM Government. Following the
decision by the High Court in Lloyds Banking Group Pensions
Trustees Limited versus Lloyds Bank plc (2020), however, which
determined that schemes are also obliged to equalise GMP's by
topping up payments for any past members who have transferred out
of a scheme since May 1990, the Trustee sought legal advice as to
whether this decision also applies in the case when liabilities
transferred to another scheme before April 2012. The Trustee
considers that the Lloyds judgment is likely to give rise to a
residual liability for statutory transfers out which included GMP
benefits between May 1990 and March 2012 and expects that this will
require top up payments to be made for affected former members. The
Trustee is still reviewing historic data to calculate the exact
expected impact, which will take some time to complete, but the
Group's Corporate Actuary provisionally estimated the cost to be
c.GBP6 million, based on historic values of transfers out of the
scheme. This was charged to the income statement in the prior year
as a past service cost. This cost will be funded from the RMPP
assets and no additional employer contributions are expected to be
required.
All GMP liabilities relating to RMSEPP members (both past and
present) have now been settled and, following the transfer of the
liabilities under this Scheme to insurers, its liabilities have
been extinguished.
The following disclosures relate to the major assumptions,
sensitivities, assets and liabilities in the RMPP, RMSEPP and
DBCBS.
a) Major long-term assumptions used for accounting (IAS 19) purposes - RMPP, RMSEPP and DBCBS
IAS 19 assumptions will be derived separately for the legacy
RMPP and DBCBS, in particular taking into account the different
weighted durations of the future benefit payments. The assumptions
derived for RMSEPP in the prior year were the same as those derived
for the legacy RMPP. No assumptions have been derived for RMSEPP at
26 March 2023 since the scheme has now been fully bought out and
the liabilities extinguished.
The major assumptions used to calculate the accounting position
of the pension plans are as follows:
At 26 March At 27 March
2023 2022
------------------------------------------------------- ----------- -----------
Retail Price Index (RPI) - RMPP/RMSEPP (7,11) 3.2% 3.5%
Retail Price Index (RPI) - DBCBS (11) 3.2% 3.8%
Consumer Price Index (CPI) - RMPP/RMSEPP (7,11) 2.9% 3.2%
Consumer Price Index (CPI) - DBCBS (11) 2.8% 3.4%
Discount rate - RMPP/RMSEPP (7,8)
- nominal 4.7% 2.8%
- real (nominal less RPI) 1.5% (0.7%)
Discount rate - DBCBS (9)
- nominal 4.7% 2.8%
- real (nominal less RPI) 1.5% (1.0%)
Rate of increase in pensionable salaries (10) RPI - 0.1% RPI - 0.1%
Rate of increase for deferred pensions - RMPP CPI CPI
Rate of pension increases - RMPP Sections A/B CPI CPI
Rate of pension increases - RMPP Section C (10) RPI - 0.1% RPI - 0.1%
Rate of pension increases - RMSEPP members transferred
from Section A or B of RMPP (7) - CPI
Rate of pension increases - RMSEPP all other members
(7,10) - RPI - 0.1%
Rate of pension increases - DBCBS benefits CPI + 2.0% CPI + 2.0%
Life expectancy from age 60 - for a current 40/60 year
old male RMPP member 27/25 years 27/25 years
Life expectancy from age 60 - for a current 40/60 year
old female RMPP member 29/27 years 29/27 years
------------------------------------------------------- ----------- -----------
7 2 6 March 2023 assumptions are derived for RMPP and DBCBS only
since the RMSEPP scheme has been fully bought out in the year. 27
March 2022 assumptions were derived for RMPP, RMSEPP and DBCBS
8 The discount rate reflects the average duration of the RMPP
benefits of around 20 years (2021-22: 24 years). The reduction in
duration is primarily due to the increase in the liability discount
rate.
9 The discount rate reflects the average duration of the DBCBS
benefits of 13 years (2021-22: 15 years). The pension service cost
applicable from 28 March 2022 is based on 28 March 2022
assumptions. The reduction in duration is primarily due to the
increase in the discount rate.
10 The rate of increase in salaries, and the rate of pension
increase for Section C members (who joined the RMPP on or after
April 1987) and RMSEPP 'all other members', is capped at 5.0%,
which results in the average long-term pension increase assumption
being 10 basis points lower than the RPI long-term assumption.
11 This is a measure of long term inflation expectations so
while short term inflation expectations have increased over the
period, in the long term they are expected to be lower.
Mortality
As part of the actuarial valuation as at 31 March 2021, the
Scheme Actuary carried out an updated mortality experience analysis
in respect of the legacy RMPP. As a result of that analysis, the
RMPP assumptions are based on the latest Self-Administered Pension
Scheme (SAPS) S3 mortality tables with appropriate scaling factors
(96% for male pensioners and 113% for female pensioners). Future
improvements for accounting purposes use the parameters identified
from that analysis but for the year end have been based on the most
up-to-date CMI 2021 core projections (smoothing factor 7.5 with a
long-term trend of 1.5% per annum). No adjustments have been made
to mortality assumptions at year end to reflect the potential
effects of COVID, as it is still considered too soon to make a
judgement on the impact of the pandemic on future mortality
improvements.
Cash commutation allowance
In previous periods a 15% allowance had been made for active
members of Section C of RMPP commuting their pension upon
retirement. Recent commutation experience and expectations for the
future, taking into account that most members will now have the
benefit of a cash lump sum upon retirement under the DBCBS, suggest
that commutations are likely to be far smaller in the future. As a
result, for the 2021-22 year end this allowance was reduced to
GBPnil and this has been retained.
Sensitivity analysis for RMPP and DBCBS liabilities
The RMPP and DBCBS liabilities are sensitive to changes in key
assumptions. The potential impact of the largest sensitivities on
the RMPP and DBCBS liabilities is as follows:
At 26 March 2023 At 27 March 2022
---------------------------------------- ------------------------------------- -------------------------------------
Potential Potential Potential Potential
increase increase increase increase
in in in in
DBCBS liabilities RMPP liabilities DBCBS liabilities RMPP liabilities
Key assumption change GBPm GBPm GBPm GBPm
---------------------------------------- ------------------ ----------------- ------------------ -----------------
Additional one year of life expectancy - 140 - 280
Increase in inflation rate (both RPI
and CPI simultaneously) of 0.1% per
annum 20 90 30 170
Decrease in discount rate of 0.1% per
annum 20 90 30 170
Increase in CPI assumption (assuming
RPI remains constant) of 0.1% per annum 20 20 30 40
Increase in constructive obligation of
0.1% per annum 20 - 30 -
Increase in inflation rate (both RPI
and CPI simultaneously) of 0.5% per
annum 110 480 130 880
Decrease in discount rate of 0.5% per
annum 100 420 130 770
Increase in CPI assumption (assuming
RPI remains constant) of 0.5% per annum 110 110 130 200
Increase in constructive obligation of
0.5% per annum 110 - 130 -
---------------------------------------- ------------------ ----------------- ------------------ -----------------
This sensitivity analysis has been determined based on a method
that assesses the impact on the defined benefit obligation,
resulting from reasonable changes in key assumptions occurring at
the end of the reporting year. The discount rate and RPI
sensitivities are calculated using the mean term of the relevant
section to derive the impact of a 0.1% and 0.5% change in
assumption. For the RPI/CPI gap, the approach is the same for
DBCBS, but for legacy RMPP, the liabilities as at 26 March 2023 are
considered to derive an accurate impact in percentage terms. This
percentage is then applied to the liabilities at March 2023. This
approach is unchanged from the prior year, although any change in
mean terms will impact the sensitivities. Changes inverse to those
in the table (e.g. an increase in discount rate) would have the
opposite approximate effect on liabilities.
b) RMPP, RMSEPP and DBCBS assets
At 26 March 2023 At 27 March 2022
---------------------------------------- ----------------------- -------------------------
Quoted Unquoted Total Quoted Unquoted Total
GBPm GBPm GBPm GBPm GBPm GBPm
---------------------------------------- ------ -------- ----- ------- -------- ------
Equities
UK 1 - 1 1 19 20
Overseas 17 10 27 23 32 55
Bonds
Fixed interest - UK 130 51 181 416 96 512
- Overseas 485 163 648 496 304 800
Pooled investments
Absolute return - 382 382 - 477 477
Equity 261 - 261 347 - 347
Private equity - 51 51 - 62 62
Fixed interest 172 106 278 21 575 596
Private debt - 504 504 - 451 451
Property - 51 51 - 63 63
Liability-driven investments(12) 5,977 (42) 5,935 8,277 42 8,319
Property (UK) - 533 533 - 626 626
Cash and cash equivalents 422 - 422 403 - 403
Other - (5) (5) - (52) (52)
Derivatives - (5) (5) - 7 7
RMSEPP buy-in annuity
policies - - - - 312 312
---------------------------------------- ------ -------- ----- ------- -------- ------
Total plans' assets 7,465 1,799 9,264 9,984 3,014 12,998
---------------------------------------- ------ -------- ----- ------- -------- ------
12 This portfolio comprises gilt and swap contracts that are
designed to hedge the majority of the interest rate and inflation
risk associated with the plans' obligations. At 26 March 2023 it
included GBP5,452 million (27 March 2022: GBP8,401 million) of
index-linked gilts, GBP708 million (27 March 2022: GBP691 million)
of bonds, GBP555 million (27 March 2022: GBP145 million) in
short-term money market funds and GBP68 million (27 March 2022:
GBP44 million asset) in cash and similar instruments, offset by
negative fair value investments of GBP758 million (27 March 2022:
GBP900 million) in repurchase agreements and GBP90 million of swaps
(27 March 2022: GBP26 million).
Included within the Group's defined benefit pension scheme
assets are assets with a fair value estimated to be GBP215 million
that are based on non-observable inputs at 26 March 2023. Estimates
of the fair value of these assets have been performed using the
latest available statements of each of the funds that make up this
balance updated for any subsequent cash movements between the
statement date and the year-end reporting date.
There were no open equity futures or options derivatives within
this portfolio at 26 March 2023 (27 March 2022: GBPnil). GBP5.4
billion (27 March 2022: GBP8.4 billion) of HM Government bonds are
primarily included in the liability-driven investments balance
above. The plans' assets do not include property or other assets
used by the Group or shares of International Distributions Services
plc at 26 March 2023 (27 March 2022: GBPnil).
Risk exposure and investment strategy
The Group's defined benefit schemes face similar risks to other
UK defined benefit schemes. Some of the key financial risks and
mitigating actions are set out in the table below.
Investment The risks inherent in the investment markets are partially
market movements mitigated by pursuing a widely diversified approach across
asset classes and investment managers. The RMPP uses derivatives
(such as swaps, forwards and options), from time to time
to manage risks whilst maintaining expected investment returns.
----------------- -----------------------------------------------------------------
Interest The legacy RMPP section's liabilities and assets are impacted
rates and by movements in interest rates and inflation. In order to
inflation reduce the risk of movements in these rates driving the
changes RMPP into a funding deficit, the RMPP Trustee has hedged
the liabilities. It has done this predominantly through
investment in index-linked gilts and derivatives.
The nature of the risks and their mitigation are similar
for the DBCBS, although the level of hedging is less than
the RMPP.
In the RMPP section, many of the inflation linked increases
that apply are restricted to a maximum increase of 5% in
any year. The scheme's rules therefore give some protection
from the risk of significantly high levels of inflation.
----------------- -----------------------------------------------------------------
Equity exposure The equity exposure of the legacy RMPP section was reduced
previously by means of a short Total Return Swap (TRS).
The TRS and underlying listed equity exposure it backed
were removed in late September 2022 and had a market value
as at 26 March 2023 of GBPnil. However, there were (tactical)
equity holdings totalling GBP61m at 26 March 2023 within
other mandates held at the discretion of the relevant investment
managers under the terms of their mandates.
----------------- -----------------------------------------------------------------
Changes in The RMPP's liabilities could be impacted by longer than
life expectancy expected life expectancy, resulting in higher than expected
payout levels.
Although this risk is not hedged, mortality studies are
undertaken as part of actuarial funding valuations and where
appropriate updated assumptions are adopted for accounting
valuations.
----------------- -----------------------------------------------------------------
Changes in A fall in yields on AA rated corporate bonds, used to set
corporate the IAS 19 discount rates, has led to an increase in the
and Government IAS 19 liabilities.
bond yields The legacy RMPP's assets include corporate bonds, HM Government
bonds and interest rate derivatives partly offset the impact
of movements in the discount rate. The RMPP section is hedged
against gilt movements to limit the impact on funding (and
therefore cash) but, to the extent that gilts move differently
to corporate bonds, the accounting liability is more exposed.
----------------- -----------------------------------------------------------------
Further details on 'key sources of estimation uncertainty'
relating to pension assets can be found in Note 1, including
details of how the assets have been valued.
c) Movement in RMPP assets, liabilities and net position
Changes in the value of the defined benefit pension liabilities,
the fair value of the plans' assets and the net defined benefit
surplus are analysed as follows:
Defined benefit Defined benefit Net defined benefit
asset liability surplus
-------------------------------------- ----------------- ----------------- ---------------------
2023 2022 2023 2022 2023 2022
GBPm GBPm GBPm GBPm GBPm GBPm
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Retirement benefit surplus
(before withholding tax payable)
at 28 March 2022 and 29 March
2021 11,142 11,441 (6,960) (7,775) 4,182 3,666
Amounts included in the income
statement:
Ongoing UK defined benefit
pension plan and administration
costs (included in people
costs) (11) (9) - - (11) (9)
Pension interest income/(cost)
(13) 311 228 (194) (155) 117 73
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Total included in profit
before tax 300 219 (194) (155) 106 64
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Amounts included in other
comprehensive income - remeasurement
(losses)/gains
Actuarial (loss)/gain arising
from:
Financial assumptions - - 2,668 871 2,668 871
Demographic assumptions - - - 85 - 85
Experience assumptions - - (196) (50) (196) (50)
Return on plans' assets (excluding
interest income) (3,757) (448) - - (3,757) (448)
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Total remeasurement (losses)/gains
of the defined benefit surplus (3,757) (448) 2,472 906 (1,285) 458
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Other
Employer contributions - - - - - -
Past service cost - - - (6) - (6)
Benefits paid (81) (70) 81 70 - -
Total other movements (81) (70) 81 64 - (6)
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Retirement benefit surplus
(before withholding tax payable)
at 26 March 2023 and 27 March
2022 7,604 11,142 (4,601) (6,960) 3,003 4,182
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Withholding tax payable n/a n/a n/a n/a (1,051) (1,464)
-------------------------------------- --------- ------ -------- ------- ---------- ---------
Retirement benefit surplus
(net of withholding tax payable)
at 26 March 2023 and 27 March
2022 n/a n/a n/a n/a 1,952 2,718
-------------------------------------- --------- ------ -------- ------- ---------- ---------
13 Pension interest income for the current year results from
applying the plans' discount rate at 27 March 2022 to the plans'
assets at that date. Similarly, the pension interest cost results
from applying the plans' discount rate as at 27 March 2022 to the
plans' liabilities at that date.
c) Movement in RMSEPP assets, liabilities and net position
Changes in the value of the defined benefit pension liabilities,
the fair value of the plans' assets and the net defined benefit
surplus are analysed as follows:
Defined benefit Defined benefit Net defined benefit
asset liability surplus
-------------------------------------- ----------------- ----------------- ---------------------
2023 2022 2023 2022 2023 2022
GBPm GBPm GBPm GBPm GBPm GBPm
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Retirement benefit surplus
(before withholding tax payable)
at 28 March 2022 and 29 March
2021 320 373 (312) (364) 8 9
Amounts included in the income
statement:
Ongoing UK defined benefit
pension plan and administration
costs (included in people
costs) - - - - - -
Pension interest income/(cost)
(13) 2 7 (2) (7) - -
Total included in profit
before tax 2 7 (2) (7) - -
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Amounts included in other
comprehensive income - remeasurement
(losses)/gains
Actuarial (loss)/gain arising
from:
Financial assumptions - - 64 34 64 34
Demographic assumptions - - - 9 - 9
Experience assumptions - - - - - -
Return on plans' assets (excluding
interest income) (64) (44) - - (64) (44)
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Total remeasurement (losses)/gains
of the defined benefit surplus (64) (44) 64 43 - (1)
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Other
Employer contributions - - - - - -
Transfer to insurer (242) - 242 - - -
Benefits paid (8) (16) 8 16 - -
Total other movements (250) (16) 250 16 - -
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Retirement benefit surplus
(before withholding tax payable)
at 26 March 2023 and 27 March
2022 8 320 - (312) 8 8
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Withholding tax payable n/a n/a n/a n/a (3) (3)
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Retirement benefit surplus
(net of withholding tax payable)
at 26 March 2023 and 27 March
2022 n/a n/a n/a n/a 5 5
-------------------------------------- -------- ------- -------- ------- ---------- ---------
13 Pension interest income for the current year results from
applying the plans' discount rate at 27 March 2022 to the plans'
assets at that date. Similarly, the pension interest cost results
from applying the plans' discount rate as at 27 March 2022 to the
plans' liabilities at that date.
d) Movement in DBCBS assets, liabilities and net position
Changes in the value of the defined benefit pension liabilities,
the fair value of the plans' assets and the net defined benefit
deficit during the reporting year are analysed as follows:
Defined benefit Defined benefit Net defined benefit
asset liability deficit
-------------------------------------- ----------------- ----------------- ---------------------
2023 2022 2023 2022 2023 2022
GBPm GBPm GBPm GBPm GBPm GBPm
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Retirement benefit deficit
at 28 March 2022 and 29 March
2021 1,536 1,192 (1,926) (1,586) (390) (394)
Amounts included in the income
statement:
Ongoing UK defined benefit
pension plan service cost
including administration
costs (included in people
costs) (5) (5) (451) (515) (456) (520)
Pension interest income/(cost)
(14) 45 26 (57) (35) (12) (9)
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Total included in profit
before tax 40 21 (508) (550) (468) (529)
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Amounts included in other
comprehensive income - remeasurement
gains/(losses)
Actuarial gain/(loss) arising
from:
Financial assumptions - - 662 107 662 107
Experience assumptions - - (89) 51 (89) 51
Return on plan assets (195) 14 - - (195) 14
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Total remeasurement gains/(losses)
of the defined benefit deficit (195) 14 573 158 378 172
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Other
Employer contributions (15) 335 361 - - 335 361
Employee contributions 10 3 (10) (3) - -
Benefits paid (74) (55) 74 55 - -
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Total other movements 271 309 64 52 335 361
-------------------------------------- -------- ------- -------- ------- ---------- ---------
Retirement benefit deficit
at 26 March 2023 and 27 March
2022 1,652 1,536 (1,797) (1,926) (145) (390)
-------------------------------------- -------- ------- -------- ------- ---------- ---------
14 Pension interest income results from applying the plans'
discount rate at 27 March 2022 to the plans' assets at that date.
Similarly, the pension interest cost results from applying the
plans' discount rate as at 27 March 2022 to the plans' liabilities
at that date.
15 Includes PSE contributions of GBP88 million (2021-22: GBP99 million).
10. Provisions
Charged as specific items Charged in operating costs
------------------- --------------------------------- ------------------------------------------------------- -----
Industrial Regulatory Voluntary Property Litigation
diseases fine Other redundancy decommissioning claims Other Total
GBPm GBPm GBPm GBPm GBPm GBPm GBPm GBPm
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
At 28 March 2022 (56) (52) (6) (70) (20) (53) (13) (270)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Released/(charged) 10 - 3 (33) (7) (27) (64) (118)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Utilised 3 52 - 76 2 30 4 167
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Reclassifications - - - 15 - - - 15
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Forex Adjustment - - - - - - (1) (1)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Unwinding of
discount (1) - - - - - - (1)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
At 26 March 2023 (44) - (3) (12) (25) (50) (74) (208)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Disclosed as:
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Current (10) - - (12) (3) (38) (66) (129)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Non-current (34) - (3) - (22) (12) (8) (79)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
At 26 March 2023 (44) - (3) (12) (25) (50) (74) (208)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Disclosed as:
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Current (8) (52) - (70) (5) (39) (2) (176)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Non-current (48) - (6) - (15) (14) (11) (94)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
At 27 March 2022 (56) (52) (6) (70) (20) (53) (13) (270)
------------------- -------------- ---------- ----- -------------- --------------- --------------- ----- -----
Specific items provisions
Industrial diseases
The Group has a potential liability for industrial diseases
claims relating to individuals who were employed in the General
Post Office Telecommunications division and whose employment ceased
prior to October 1981. The provision is derived using estimates and
ranges calculated by its external actuarial consultant, based on
current experience of claims, and an assessment of potential future
claims, the majority of which are expected to be received over the
next 25 to 35 years.
There is considerable uncertainty associated with estimating the
future reporting of latent disease claims, over future decades.
Consistent with the approach last year, our advisor has leveraged
the updated scenarios provided by Asbestos Working Party (AWP). The
AWP model was released in late 2021.
The AWP collects industry data each year which helps it
understand how the existing models are performing against actual
experience and helps inform any adjustments to the model. The
projections for 2022-23 and later years are based on recent levels
of reporting, net of estimated levels of repudiation in more recent
historical periods.
Benchmark projections have been adopted and it is assumed that
no more claims will arise after 2060. The cut-off date for
reporting of claims is one of the sources of uncertainty in the
projections.
The Group has a rigorous process for ensuring that only valid
claims are accepted. During the year, the rate by which liabilities
are discounted increased by 209 bps to 3.86%, which resulted in a
GBP10 million release of the provision at 26 March 2023 (see Note
4).
Regulatory fine
Royal Mail's appeal against the Competition Appeal Tribunal's
judgment to uphold Ofcom's decision to fine it GBP50 million was
rejected by the Court of Appeal (CoA) on 7 May 2021. On 7 June
2022, the Supreme Court refused Royal Mail permission to appeal the
CoA judgment, meaning the appeal process has now concluded. The
fine and interest (GBP52 million) was paid to Ofcom on 10 August
2022.
Operating costs provisions
In January 2022, Royal Mail announced a management restructure
affecting over 3,000 managerial level employees, mainly within its
operational function. The new management structure went live at the
end of May 2022, with the majority of voluntary redundancies taking
place in May and June 2022. In October 2022 a further voluntary
redundancy exercise was announced as part of a plan to rightsize
the operational frontline, with the expectation of reducing full
time equivalents by c.10,000 by the end of August 2023 (on a
rolling 12 month basis). This project, along with other small
ad-hoc projects, resulted in an overall charge of GBP47 million for
voluntary redundancy for the full year. GBP15 million of the
original provision was reclassified as accruals during the year due
to more certainty and timing of the liability.
Other provisions mainly comprises GBP61 million in relation to
the costs of a one off payment of GBP500 per person to frontline
employees. This represents our best estimate of the costs to settle
that part of the pay agreement, based on our offer at the balance
sheet date of 26 March 2023.
Property decommissioning obligations represent an estimate of
the costs of removing fixtures and fittings and restoring the
leased property to its original condition.
Provisions for litigation claims, based on best estimates as
advised by external legal experts, mainly comprise outstanding
liabilities in relation to road traffic accident and personal
injury claims.
Below is a summary of the ageing profile of the provisions.
At 26 March 2023 At 27 March 2022
------------------------- -------------------------------------------- --------------------------------------------
Expected period of settlement Expected period of settlement
-------------------------------------------- --------------------------------------------
Two to After Two to After
Within One to five five Within One to five five
one year two years years years Total one year two years years years Total
GBPm GBPm GBPm GBPm GBPm GBPm GBPm GBPm GBPm GBPm
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Specific items
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Industrial
disease claims (10) (2) (6) (26) (44) (8) (3) (9) (36) (56)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Employee Free
Shares - NI - - - - - - - - - -
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Legacy property
costs - - - (3) (3) - - - (6) (6)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Regulatory
fine - - - - - (52) - - - (52)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Total (10) (2) (6) (29) (47) (60) (3) (9) (42) (114)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Operating costs
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Voluntary redundancy (12) - - - (12) (70) - - - (70)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Property decommissioning (3) (2) (12) (8) (25) (5) (4) (5) (6) (20)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Litigation
claims (38) (11) - (1) (50) (39) (11) (3) - (53)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
LTIP - NI - - - - - - (1) - - (1)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Employee benefits (2) (1) (1) (4) (8) (1) (1) (1) (6) (9)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Other (64) (1) - (1) (66) (1) - (1) (1) (3)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
Total (119) (15) (13) (14) (161) (116) (17) (10) (13) (156)
------------------------- --------- ---------- ------ ------ ----- --------- ---------- ------ ------ -----
11. Contingent liabilities and contingent assets
The probability of the following contingent liabilities
resulting in an outflow of benefits and their financial impact
cannot be estimated reliably due to the nature of the cases and
respective legal processes. The outcomes are not, however, expected
to fundamentally impact the operations or financial performance of
the Group.
Contingent liabilities
2022-23 Regulated Quality of Service
Our performance in 2022-23 for our Universal Service products'
Quality of Service was below Ofcom's regulatory targets. We have
been actively engaging with Ofcom, explaining why performance is
below target. Our 2022-23 USO Quality of Service results were
published on 1 5 May 2023 and Ofcom has opened an investigation.
Any regulatory action, as a result of the quality of service
levels, would be at the discretion of Ofcom with no mechanism to
calculate any potential liability. Given the unique circumstances
of industrial action and high sickness levels it is not possible to
reliably estimate the outcome of Ofcom's investigation. We will
fully co-operate with Ofcom's investigation.
Whistl Damages Claim
In October 2018, Whistl filed a damages claim against Royal Mail
at the High Court relating to Ofcom's decision of 14 August 2018,
which found that Royal Mail had abused its dominant position.
Whistl's High Court claim was paused until after the completion of
the appeal by Royal Mail against the Ofcom decision. Following the
exhaustion of Royal Mail's appeal against the Ofcom decision, the
stay on Whistl's related damages claim has been lifted, and in
March 2023, the proceedings were transferred from the High Court to
the Competition Appeal Tribunal. The parties have now exchanged
their initial pleadings, but the case is in its early stages. Royal
Mail believes Whistl's claim is without merit and will defend it
robustly.
DAF Trucks Ltd damages award
In relation to Royal Mail's damages claim against DAF Trucks
Limited ('DAF'), the UK Competition Appeal Tribunal ('CAT') passed
judgment in favour of Royal Mail on 7 February 2023 and
subsequently ordered DAF to pay Royal Mail GBP35 million in damages
and interest. Royal Mail has received this amount in full (see Note
4). On 16 May 2023 the CAT issued a ruling granting DAF permission
to appeal to the Court of Appeal ('CoA') on one of five grounds of
appeal raised by DAF and refusing DAF to appeal on the remaining
four grounds. DAF may decide to apply directly to the CoA, to widen
the scope of appeal, and depending on the success of that
application, and the outcome of the appeal, there is a risk that
the CoA may decide to reduce the award by the CAT, which may result
in Royal Mail having to return some of the GBP35 million to
DAF.
Contingent asset
DAF Trucks Ltd damages award
Royal Mail has also sought a contribution from DAF for the
substantial legal and expert costs that it has incurred in pursuing
the claim before the CAT. Royal Mail expects to receive at least
50% of the costs and potentially considerably more.
12. Events after the balance sheet date
Agreement reached with Communication Workers Union
On 21 April 2023 IDS plc announced that the Business Recovery,
Transformation and Growth Agreement has been ratified by CWU's
Postal Executive Committee and that it would be put to a ballot of
the union's membership with a recommendation to approve.
The agreement provides a platform for the next phase of
stabilising the business whilst continuing to drive efficiency and
change. The operational changes in the agreement are designed to
improve competitiveness, particularly in next day parcels, reduce
cost and environmental impact, and improve quality of service for
our customers. A three year pay deal will provide certainty for our
employees and ensure Royal Mail remains the industry leader on pay,
terms and conditions.
Further details can be found in the Strategic Report.
GLS acquisition in Germany
On 29 April 2023, GLS acquired 100% of the share capital of
Versandmanufaktur GmbH, a German e-fulfilment business.
The initial purchase price was c.EUR9 million with further
consideration payable depending on future performance. Acquisition
costs were c.EUR0.3 million.
DAF Trucks Ltd damages award
On 16 May 2023, the CAT ordered DAF: (i) to pay Royal Mail's
costs of the proceedings (the final amount of those costs to be
determined by court assessment or to be agreed with DAF); and (ii)
to make an interim payment on account to Royal Mail in respect of
its costs of c. GBP9 million, which is c.70% of Royal Mail's
incurred costs as at 27 February 2023. Costs ultimately recovered
from DAF could also depend on the outcome of DAF's appeal.
Alternative Performance Measures
This section lists the definitions of the various APMs disclosed
throughout the Annual Report and Financial Statements. They are
used by Management, who considers them to be an important means of
comparing performance year-on-year and are key measures used within
the business for assessing performance.
Adjusted operating (loss)/profit
This measure is based on reported operating profit excluding the
pension charge to cash difference adjustment and operating specific
items, which Management considers to be key adjustments in
understanding the underlying profit of the Group at this level.
These adjusted measures are reconciled to the reported results in
the table in the paragraph 'Consolidated reported and adjusted
results'. Definitions of the pension charge to cash difference
adjustment, and operating specific items are provided below.
Adjusted operating (loss)/profit margin
This is a measure of performance that Management uses to
understand the efficiency of the business in generating profit. It
calculates 'adjusted operating profit' as a proportion of revenue
in percentage terms.
Earnings before interest, tax, depreciation and amortisation
(EBITDA) before specific items
EBITDA is a widely used profit measure, not defined by IFRS,
being earnings before interest, taxation, depreciation and
amortisation.
EBITDA is reported operating profit before specific items with
depreciation and amortisation added back. Adjusted EBITDA is EBITDA
before specific items with the pension charge to cash difference
adjustment added back.
52 weeks 52 weeks
ended March ended March
(GBPm) 2023 2022
------------------------------------------------------- ------------ ------------
Operating (loss)/profit (748) 577
------------------------------------------------------- ------------ ------------
Add back specific items 544 7
------------------------------------------------------- ------------ ------------
Reported operating (loss)/profit before specific items (204) 584
------------------------------------------------------- ------------ ------------
Depreciation and amortisation 602 540
------------------------------------------------------- ------------ ------------
EBITDA before specific items 398 1,124
------------------------------------------------------- ------------ ------------
Pension charge to cash difference adjustment 133 174
------------------------------------------------------- ------------ ------------
Adjusted EBITDA 531 1,298
------------------------------------------------------- ------------ ------------
Adjusted earnings per share
Adjusted earnings per share is reported basic earnings per
share, excluding operating and non-operating specific items and the
pension charge to cash difference adjustment. A reconciliation of
this number to reported basic earnings per share is included in the
adjusted results table in the section 'Presentation of
results'.
Adjusted People costs
These are costs incurred in respect of the Group's employees and
comprise wages and salaries, temporary resource, pensions, bonus
and social security costs. People costs relating to projects and
voluntary redundancy costs are also included.
Pension charge to cash difference adjustment
This adjustment represents the difference between the IAS 19
income statement pension charge and the actual cash payments.
Management reviews the performance of the business based on the
cash cost of the pension plans in the adjusted operating
loss/profit of the Group. For the DBCBS this represents the
difference between the IAS 19 income statement pension charge rate
of 24.6% (2020-21: 19.5%) and the actual cash payments of
15.6%.
Operating specific items
These are recurring or non-recurring items of income or expense
of a particular size and/or nature relating to the operations of
the business that, in Management's opinion, require separate
identification. Management does not consider them to be reflective
of year-on-year operating performance. These include items that
have resulted from events that are non-recurring in nature, even
though related income/expense can be recognised in subsequent
periods.
Amortisation of intangible assets in acquisitions
These charges, which arise as a direct consequence of IFRS
business combination accounting requirements, are separately
identified as Management does not consider these costs to be
directly related to the trading performance of the Group.
Legacy/other items
These costs/credits relate either to unavoidable ongoing costs
arising from historic events (such as the industrial diseases
provision) or historic provisions not utilised. They also include
any adjustments arising from asset impairment.
Non-operating specific items
These are recurring or non-recurring items of income or expense
of a particular size and/or nature which do not form part of the
Group's trading activity and in Management's opinion require
separate identification.
Profit/loss on disposal of property, plant and equipment
Management separately identifies the profit/loss on disposal of
PP&E as these disposals are not part of the Group's trading
activity and are driven primarily by business strategy.
Free cash flow
Free cash flow (FCF) is calculated as statutory (reported) net
cash flow before financing activities, adjusted to include finance
costs paid and exclude net cash from the purchase/sale of financial
asset investments and GLS client cash movements. FCF represents the
cash that the Group generates after spending the money required to
maintain or expand its asset base, thus is useful for Management in
assessing liquidity. FCF is also shown on a pre-IFRS 16 basis as it
is used to support dividend cover analysis, taking into account all
cash flows related to the operating businesses including the
capital element of operating lease repayments.
The following table reconciles free cash flow to the nearest
IFRS measure 'net cash inflow before financing activities.
Reported 52 Reported 52
weeks March weeks March
(GBPm) 2023 2022
-------------------------------------------------- ------------ ------------
Net cash inflow before financing activities 48 401
-------------------------------------------------- ------------ ------------
Adjustments for:
-------------------------------------------------- ------------ ------------
Finance costs paid (61) (56)
-------------------------------------------------- ------------ ------------
Movement in GLS client cash (1) 2 5
-------------------------------------------------- ------------ ------------
Net release of pension escrow investments (8) -
-------------------------------------------------- ------------ ------------
(Sale)/purchase of financial asset investments (70) 70
-------------------------------------------------- ------------ ------------
Free cash flow (89) 420
-------------------------------------------------- ------------ ------------
Capital element of operating lease repayments (2) (179) (166)
-------------------------------------------------- ------------ ------------
Pre-IFRS 16 free cash flow (268) 254
-------------------------------------------------- ------------ ------------
1. The movement in GLS client cash is shown excluding foreign
currency exchange gain of GBP2 million (2021-22: GBPnil).
2. The capital element of lease payments of GBP202 million
(2021-22: GBP192 million) shown in the statutory cash flow is made
up of the capital element of operating lease payments of GBP179
million (2021-22: GBP166 million) and the capital element of
finance lease payments of GBP23 million (2021-22: GBP26
million.
In-year trading cash flow
In-year trading cash flow reflects the cash generated from the
trading activities of the Group. It is based on reported net cash
inflow from operating activities, adjusted to exclude movements in
GLS client cash and the cash cost of operating specific items and
to include the cash cost of property, plant and equipment and
intangible asset acquisitions, net finance payments and dividends
received from associates. The prior period has been re-presented to
reflect the re-allocation of deferred revenue (including SITHOP)
into trading working capital (included within net cash inflow from
operating activities). These balances were previously excluded from
in-year trading cash flow as part of other working capital
movements. In-year trading cash flow is used primarily by
Management to show cash being generated by operations less cash
investment. In-year trading cash flow is also shown on a pre-IFRS
16 basis as it is used to support dividend cover analysis, taking
into account all cash flows related to the operating
businesses.
The following table reconciles in-year trading cash flow to the
nearest IFRS measure 'net cash inflow from operating activities
Reported 52 Reported 52
weeks ended weeks ended
March March
(GBPm) 2023 2022
---------------------------------------------------- ------------ ------------
Net cash (outflow)/inflow from operating activities 373 1,160
---------------------------------------------------- ------------ ------------
Adjustments for:
---------------------------------------------------- ------------ ------------
Movement in GLS client cash (1) 2 5
---------------------------------------------------- ------------ ------------
Cash cost of operating specific items 53 4
---------------------------------------------------- ------------ ------------
Purchase of property, plant and equipment (328) (519)
---------------------------------------------------- ------------ ------------
Purchase of intangible assets (93) (84)
---------------------------------------------------- ------------ ------------
Dividends received from associates - 5
---------------------------------------------------- ------------ ------------
Net finance costs paid (41) (52)
---------------------------------------------------- ------------ ------------
In-year trading cash flow (34) 519
---------------------------------------------------- ------------ ------------
Capital element of operating lease repayments (2) (179) (166)
---------------------------------------------------- ------------ ------------
Pre-IFRS 16 in-year trading cash flow (213) 353
---------------------------------------------------- ------------ ------------
1. The movement in GLS client cash is shown excluding foreign
currency exchange gain of GBP2 million (H1 2021-22: GBPnil).
2. The capital element of lease payments of GBP202 million
(2021-22: GBP192 million) shown in the statutory cash flow is made
up of the capital element of operating lease payments of GBP179
million (2021-22: GBP166 million) and the capital element of
finance lease payments of GBP23 million (2021-22: GBP26
million).
Net debt
Net debt is calculated by netting the value of financial
liabilities (excluding derivatives) against cash and other liquid
assets. It is a measure of the Group's net indebtedness that
provides an indicator of the overall balance sheet strength. It is
also a single measure that can be used to assess the combined
impact of the Group's indebtedness and its cash position. The use
of the term net debt does not necessarily mean that the cash
included in the net debt calculation is available to settle the
liabilities included in this measure. Details of the borrowing
facilities in place and the amounts drawn can be found in Note 23
of the 2022-23 Annual Report and Financial Statements Net debt is
also shown on a pre-IFRS 16 basis as the banking covenants are
calculated on a pre-IFRS 16 basis.
At 26 March At 27 March
(GBPm) 2023 2022
------------------------------ ----------- -----------
Loans/bonds (922) (872)
------------------------------ ----------- -----------
Asset finance (25) -
------------------------------ ----------- -----------
Leases (1,362) (1,341)
------------------------------ ----------- -----------
Cash and cash equivalents (1) 773 1,101
------------------------------ ----------- -----------
Investments - 70
------------------------------ ----------- -----------
GLS Client cash 36 36
------------------------------ ----------- -----------
Pension escrow (RMSEPP) - 21
------------------------------ ----------- -----------
Net debt (1,500) (985)
------------------------------ ----------- -----------
Operating leases (2) 1,319 1,292
------------------------------ ----------- -----------
Pre-IFRS 16 net (debt)/cash (181) 307
------------------------------ ----------- -----------
1. Cash and cash equivalents includes bank overdrafts of GBP89
million at 26 March 2023 and GBP62 million at 27 March 2022 that
are part of a cash pool for the UK companies which generally has a
net GBPnil balance across the Group and forms an integral part of
the Group's cash management
2. This amount represents leases that would not have been
recognised on the Balance Sheet prior to the adoption of IFRS
16.
Loans and bonds increased by GBP50 million, largely as a result
of exchange rate movements on the value of bonds.
Cash and cash equivalents and Investments (net of bank
overdrafts which are part of a cash pool) decreased by GBP398
million, largely as a result of free cash outflow of GBP89 million
(2021-22: GBP420 million inflow), the payment of GBP127 million in
external dividends (2021-22: GBP366 million) and by the capital
element of lease repayments of GBP204 million (2021-22: GBP192
million). In 2021-22 there were also outflows relating to the share
buyback (GBP201 million) and purchase of own shares for awards
schemes (GBP17 million).
Net debt excludes GBP208 million (2021-22: GBP192 million)
related to the RMPP and RMCPP pension escrow investments on the
balance sheet which are not considered to fall within the
definition of net debt.
Adjusted effective tax rate
The adjusted effective tax rate is the adjusted tax charge or
credit for the year expressed as a proportion of adjusted profit
before tax. The adjusted effective tax rate is considered to be a
useful measure of the tax impact for the year. It approximates to
the tax rate on the underlying trading business through the
exclusion of specific items, including the pension charge to cash
difference adjustment.
GLS performance presented in Euro
IDS plc financial statements are presented in Sterling, being
the Group functional currency. However, given GLS strategic targets
are set using Euros, GLS financial performance is presented in Euro
as well as Sterling in order to aid transparency.
The reconciliation between the Group functional currency of
Sterling and Euro are set out below
52 weeks 2022-23 52 weeks 2021-22
-------------------------------- --------------------------------
GLS performance GLS performance GLS performance GLS performance
in Sterling in Euro in Sterling in Euro
----------------- --------------- --------------- --------------- ---------------
Revenue 4,650 5,384 4,219 4,959
----------------- --------------- --------------- --------------- ---------------
People costs (1,031) (1,194) (908) (1,067)
----------------- --------------- --------------- --------------- ---------------
Non-people costs (3,271) (3,787) (2,969) (3,490)
----------------- --------------- --------------- --------------- ---------------
Operating profit 348 403 342 402
----------------- --------------- --------------- --------------- ---------------
GLS performance has been translated using an average exchange
rate between Sterling and Euro of GBP1:EUR1.16 (2021-22:
GBP1:EUR1.18). This has resulted in a GBP5 million increase in GLS
reported operating profit before tax in 2022-23 (2021-22: GBP16
million decrease).
FORWARD-LOOKING STATEMENTS
This document contains certain forward-looking statements
concerning the Group's business, financial condition, results of
operations and certain Group's plans, objectives, assumptions,
projections, expectations or beliefs with respect to these items.
Forward-looking statements are sometimes, but not always,
identified by their use of a date in the future or such words as
'anticipates', 'aims', 'due', 'could', 'may', 'will', 'would',
'should', 'expects', 'believes', 'intends', 'plans', 'potential',
'targets', 'goal', 'forecasts' or 'estimates' or similar
expressions or negatives thereof.
Forward-looking statements involve known and unknown risks,
uncertainties and other factors, which may cause the Group's actual
financial condition, performance and results to differ materially
from the plans, goals, objectives and expectations set out in the
forward-looking statements included in this document.
All written or verbal forward-looking statements, made in this
document or made subsequently, which are attributable to the Group
or any persons acting on its behalf are expressly qualified in
their entirety by the factors referred to above. Accordingly,
readers are cautioned not to place undue reliance on
forward-looking statements. No assurance can be given that the
forward-looking statements in this document will be realised;
actual events or results may differ materially as a result of risks
and uncertainties facing the Group. Subject to compliance with
applicable law and regulation, the Group does not intend to update
the forward-looking statements in this document to reflect events
or circumstances after the date of this document, and does not
undertake any obligation to do so.
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