LONDON and AUSTIN,
Texas, March 12, 2019 /PRNewswire/ -- AJ Bell, one
of the UK's largest investment platforms, has selected Blue
Prism's market leading robotic process automation
(RPA) software to increase operational efficiencies and
enhance customer experiences. At the same time, the company is
expanding its IT team, including the appointment of a new Chief
Technology Officer (CTO) role.
Blue Prism's connected-RPA software will enable AJ Bell to
utilize digital workers (software robots) to automate
labor-intensive and routine back office administration
functions. This will reduce the risk of error, enhance the
service customers receive and improve productivity, while ensuring
compliance with regulations where necessary.
For example, a customer with a regular direct debit paying into
their Individual Savings Account (ISA) can hit their subscription
limit before the end of the tax year. If that happens the direct
debit will be suspended for the rest of the tax year. This
currently involves contacting the customer and manually suspending
the direct debit. The digital worker can take over these routine
tasks, thus reducing costs and importantly freeing up staff to do
more value-added tasks that will be of greater value to the company
and its customers.
In addition to the tie up with Blue Prism, AJ Bell is expanding
its IT function as part of its continuing growth, with current
expansion plans including the recruitment of 15 new roles in
addition to the new CTO role.
The CTO will join AJ Bell's Executive Management Board, leading
the development of the company's technology strategy and assuming
responsibility for the day-to-day operation of the IT function.
Michael Summersgill, Chief
Financial Officer at AJ Bell, comments:
"Robotics is a
fascinating area that has the potential to automate processes that
are important to ensure we deliver the right service to our
customers but are currently quite labor-intensive. With the
introduction of connected-RPA technology, we can get these tasks
done quicker and with a reduced risk of error.
"Blue Prism's digital workers will be a great addition to our
business, but it is important to understand that this is not about
reducing staff numbers. The continued growth of our platform
business means that we will need to continue to grow our workforce,
in fact we are continually investing in our IT department and we
are currently looking for a CTO to come in and lead the team
through its next phase of growth."
About AJ Bell
Established in 1995, AJ Bell is one of
the largest investment platforms in the UK with assets under
administration of £44 billion and 204,000 customers (as at
31.12.2018).
We operate in both the advised and direct to consumer segments
of the Platform market and our flagship platform propositions are
AJ Bell Investcentre (adviser) and AJ Bell Youinvest (direct to
consumer).
We offer SIPPs, ISAs and General Investment / Dealing Accounts.
We aim to make it easy for our customers to invest by providing
them with additional support in the form of various investment
solutions and information. We offer a broad investment range
including shares and other instruments traded on the major stock
exchanges around the world, as well as all mainstream collective
investments available in the UK and our own range of AJ Bell
funds.
AJ Bell is headquartered in Manchester, UK.
About Blue Prism
In this digital era where start-ups
are constantly disrupting markets, only the most agile and
innovative enterprises survive and thrive. At Blue Prism, we
pioneered Robotic Process Automation (RPA), emerging as the trusted
and secure intelligent automation choice for the Fortune
500 and public-sector market. Now we bring you
connected-RPA supported by the Digital Exchange (DX) app
store—marrying internal entrepreneurship with the power of
crowdsourced innovation.
Blue Prism's connected-RPA can automate and perform mission
critical processes, allowing your people the freedom to focus
on more creative, meaningful work. More than 1,000 global customers
leverage Blue Prism's digital workforce, empowering their people to
automate billions of transactions while returning hundreds of
millions of hours of work back to the business. Visit
www.blueprism.com to learn more about Blue Prism (AIM:
PRSM).
Follow Blue Prism on Twitter @blue_prism and on
LinkedIn.
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SOURCE Blue Prism