See's Candies, Inc. Issues Alert on Mislabeled Price Cards for Valentine Heart Boxes
11 February 2016 - 5:06PM
Business Wire
See’s Candies was notified today of a class action lawsuit
regarding the mislabeling of three of its Valentine heart boxes as
being KSA kosher certified. See’s looked into the allegations and
the investigation revealed that the price cards on shelving
fixtures in retail shops for the one quarter pound, one half pound
and one pound Assorted Chocolates Valentine Heart included a
printing error with the KSA symbol shown on the price cards.
The price cards were replaced immediately in all shops this
morning and no longer include the KSA symbol. No changes were
necessary to the heart boxes as they do not show the KSA symbol as
the product itself is not kosher, and are correctly labeled.
See’s has notified KSA of the error so they may communicate to
their followers and advise that steps have been taken to replace
the erroneous price cards. See’s Candies is certified for several
kosher products by KSA and has always treated its certification of
See’s products with great respect. See’s assures that its
production facilities meet KSA standards to achieve the
certification.
See’s apologizes to customers who purchased any of the three
heart boxes believing the product to be kosher, and the product can
be returned for a full refund. The allegation in the suit that
See’s charges a higher price for kosher certified product is false
and the price shown for each of these boxes is identical to heart
boxes of similar weight and box type. See’s carries fourteen
different Valentine heart boxes, and the error on the price cards
was limited to the one quarter pound, one half pound, and one pound
Assorted Chocolates Valentine Heart price cards.
Consumers with questions may contact the company at
1-800-789-7337 (Monday thru Friday, 8:30am to 4:30pm PST).
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Access EmanateHannah Gray,
310-312-2270hannah.gray@emanatepr.com