SAN
FRANCISCO, July 23, 2024 /PRNewswire/ -- Atomicwork,
a leading AI-powered ITSM platform, has today announced the launch
of its new Modern Service Management solution within Microsoft
Teams. Utilizing Microsoft's cutting-edge AI capabilities,
Atomicwork aims to serve robust ITSM functions to enterprises so
they can deliver instant employee support and handle support issues
directly from Microsoft Teams without disrupting employees' flow of
work.
![Atomicwork Unveils AI-Driven Service Management in Microsoft Teams Atomicwork Unveils AI-Driven Service Management in Microsoft Teams](https://mma.prnewswire.com/media/2466440/Microsoft_Atomicwork.jpg)
This solution streamlines the support process for end users, and
reduces operational complexity for businesses. Now, with
Atomicwork's solution embedded in Teams, employees can access
instant support without context-switching across applications and
support portals. By automatically handling more than 70% of
recurring requests, such as software access, workplace support, and
access to enterprise knowledge, this integration accelerates
enterprise service management, supercharges employee productivity,
and empowers service teams to focus on strategic business
initiatives.
Key features of the launch include:
AI Automation for modern IT: Atomicwork's AI assistant,
Atom, autonomously tackles end-to-end IT support issues within
Microsoft Teams, offering true self-service for employees.
Seamless Business Workflows: Atomicwork's embedded iPaaS
platform facilitates effortless integration of business
applications and automates enterprise workflows for modern service
management.
Enhanced Productivity: Integrated enterprise knowledge
and AI search capabilities enable quick access to information
across various business applications and internal knowledge bases,
boosting employee and IT teams' productivity.
Enterprise-grade Security: Atomicwork's solution delivers
enterprise-grade security and compliance such as SOC2, GDPR, HIPAA,
CCPA, CSA Star Level 1, and ISO 27001 amongst others.
"We are thrilled to launch our Modern Service Management
solution within Microsoft Teams, leveraging the latest AI
capabilities to revolutionize IT support for employee experience
and enterprise productivity," said Vijay
Rayapati, CEO of Atomicwork. "By integrating our
powerful ITSM platform directly into Teams, we are empowering
employees to get the help they need right within their primary
collaboration tool. This not only enhances productivity but also
transforms the workplace support experience. Our collaboration with
Microsoft represents a significant step forward in our mission to
deliver intelligent, seamless IT service management and digital
workplace experience solutions."
"Microsoft is dedicated to enhancing workplace productivity and
efficiency. Atomicwork's AI- driven modern service management
platform, integrated within Microsoft Teams, highlights our
commitment to empowering employees and streamlining IT support
across organizations," said Sangeeta
Bavi, Executive Director – Digital Natives, Microsoft
India. "We believe Atomicwork will revolutionize IT support
management, significantly boosting productivity and satisfaction in
the digital workplace."
As hybrid work becomes the norm, efficient IT service management
and digital workplace experience are more critical than ever. With
Teams serving as the primary communication and collaboration tool
in most enterprises, Atomicwork's integration brings modern service
management directly to employees, while simplifying operational
complexity for businesses.
The integration is immediately available for all Atomicwork
customers and partners. You can learn more about it here.
About Atomicwork
Atomicwork, a modern service management platform, empowers
enterprises to deliver fast and scalable internal support for their
employees and end users to enhance employee experience with
enterprise efficiency. Seamlessly integrating with existing
enterprise applications, Atomicwork connects employees, internal
processes, and business systems, enhancing efficiency in workplace
support, service, and operations.
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SOURCE Atomicwork Inc