ATLANTA, Nov. 20,
2024 /PRNewswire/ -- Emory Healthcare has
successfully implemented Switchboard, MD's MDAware Inbox
Management solution, enhancing communication and operational
efficiency for staff and clinicians across four specialty clinics
where the technology is being used. With MDAware, 30% of all
patient portal messages are now being automatically rerouted to
dedicated staff to return patient follow-up calls and messages.
This allows staff and clinicians to focus on patient care, freeing
up clinical resources.
MDAware is Switchboard, MD's flagship AI solution, built by
Emory physician Blake Anderson, MD.
The technology streamlines patient-provider communication by
instantly triaging and routing inbound messages to the most
appropriate team member. By eliminating the task of clinicians
manually rerouting messages, this solution supports Emory's
dedication to innovation and maintaining the highest standards of
patient-centered care.
"As a physician who has been with Emory for more than 12 years,
I've experienced the large volume of patient portal messages in my
inbox, firsthand," says Anderson, who is also the Founder, Chief
Executive Officer, and Chief Technology Officer of Switchboard, MD.
"It became abundantly clear to me that we needed a better solution
to prevent this administrative burden from overwhelming clinical
staff. This is what drove me to build MDAware -- to streamline
the process, reduce clinician burnout, and give providers more time
to focus on their patients. With over 70 years of combined family
involvement at Emory, seeing MDAware in action and already driving
results feels deeply rewarding."
Since it was deployed, MDAware has helped Emory Healthcare
achieve smoother operations, improved patient satisfaction, and
created a more unified support system for staff. This collaboration
showcases how responsible AI can effectively address some of the
health care industry's most pressing challenges, including
physician burnout and patient communications.
About Emory Healthcare
Emory Healthcare, with nearly 24,000 employees and 10 hospitals,
is the most comprehensive academic health system in Georgia. System-wide, it has 2,796 licensed
patient beds, and more than 3,940 physicians practicing in more
than 70 specialties, serving metro Atlanta and Georgia. It also provides services to greater
Georgia through a joint venture at
St. Francis–Emory Healthcare Hospital in Columbus, six regional affiliate hospitals,
and its clinically integrated physician network. For more, visit
Emory Healthcare.
About Switchboard, MD
Switchboard, MD is a physician-led artificial intelligence &
data science company with a mission to restore the human connection
to medicine by improving engagement and outcomes while reducing
inefficiency. Switchboard, MD's platform designs and deploys
clinically relevant products that surface critical needs,
accelerate patient care, and reduce administrative burdens—making
it easier for providers and administrators to collaborate and
deliver high-quality experiences for patients and staff.
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SOURCE Switchboard, MD