As many as 95% of respondents in the Netherlands have data challenges
AMSTERDAM, Jan. 10, 2023 /PRNewswire/ -- According to a
new survey conducted by Direct Research and commissioned by Appian,
Dutch companies aspire to improve their environmental, social, and
governance (ESG) initiatives but 95% of respondents have data
challenges and fragmented processes. The survey went to
professionals at mid-size companies with at least 250 employees in
the Netherlands. Respondents were
asked about the use of data and the role of ESG processes
within their company and its customer service department.
Support from management for ESG initiatives is high with 85%
expressing support for ESG goals and policies. Organisations have
aspirational goals to improve customer service and four in five
(82%) survey respondents indicated that environmental, social, and
governance (ESG) plays a part. Specifically:
- 46% shared that their company
already invests in a social corporate culture.
- 42% invest in green initiatives
within the company.
- 37% have green investments outside
of the organisation.
"ESG practices are constantly subject to regulatory changes,"
commented Herbert Schild, Global
Industry Lead in Financial Services at Appian. "The underlying
detailed requirements for processes, data volumes, and their
quality will only rise and become increasingly complex in the
future. Regardless of what your ESG relevant use case may be, you
need a flexible enterprise platform and automate as much as
possible to reduce the technical debt that ESG related regulations
and requirements typically demand."
While the desire to build better ESG processes is already high,
improved collaboration and oversight are both crucial to successful
implementation. Almost half of those surveyed (46%) say they
struggle to implement ESG within the company, and 38% state that
collaboration between different departments is a stumbling block.
In addition, one in three respondents have challenges complying
with local and international regulations and ESG reporting.
For many survey respondents, these issues are due to
disconnected systems within their organisation. These silos hinder
data collection (75%) and introduce too many data reporting (64%)
and deployment (66%) challenges. In addition, as many as 95% of
respondents said they encounter one or more challenges in the
following areas:
- Analysing data (49%)
- Automating processes (45%)
- Collecting data (33%)
- Reporting of data (33%)
Automation solutions are recognized as useful for implementing
ESG-conscious processes within organisations by uniting existing
systems (43%). Additionally, the ability to quickly adapt to ESG
criteria and regulations using low-code applications is high on the
wish list for a third of employees in the survey.
"It is good to see that most people understand the value of
data. However, it is worrying that hundreds of Dutch organisations
are encountering challenges when it comes to deploying it for the
good of the business," said Marten Kruisinga, Regional VP of
Benelux and Nordics at Appian. "Organisations could extract more
value from their data by using an enterprise process automation
platform interwoven with a data fabric that eliminates data silos
to simplify data collection and analysis."
Download the Dutch survey here to read the full study.
About the Report
Conducted by research firm DirectResearch, the Appian commissioned
survey received responses from 306 Dutch professionals in 2022 who
are decision-makers in the fields of marketing, sales, IT,
management, customer service, product development and legal.
About Appian
Appian is the unified platform for
change. We accelerate customers' businesses by discovering,
designing, and automating their most important processes. The
Appian Low-Code Platform combines the key capabilities needed to
get work done faster, Process Mining + Workflow + Automation, in a
unified low-code platform. Appian is open, enterprise-grade, and
trusted by industry leaders. For more information, visit
appian.com.
Follow Appian: Twitter, LinkedIn.
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