Jimmy Duan to lead all customer- and
partner-facing teams at digital finance transformation
leader
LOS
ANGELES, May 6, 2024 /PRNewswire/
-- BlackLine, Inc. (Nasdaq: BL) announced today that
software veteran Jimmy Duan has joined the company as chief
customer officer, effective May
6th. In his new role, Mr. Duan will oversee the
company's Implementation, Customer Success, Support, and Training
teams, as well as the Strategic Alliances & Channels teams. The
digital finance transformation leader provides market-leading
solutions that drive greater automation, efficiency, financial
governance, and risk management for the Office of the CFO. He will
report to Co-CEO Owen Ryan.
"Jimmy brings a wealth of experience to BlackLine leading
high-performing customer support, technology, services, and sales
teams that will be invaluable in elevating our customer experience
to new heights. His customer-first philosophy aligns perfectly with
our mission to deliver our one-stop solutions that meet the
evolving needs of the CFO's team," said Mr. Ryan. "Partners are a
key component of BlackLine's go-to-market strategy, and we expect
Jimmy's leadership will be increasingly impactful from a customer
growth, success, and retention perspective."
Mr. Duan comes to BlackLine with more than 25 years of
experience building and leading successful startup, public, and
private-equity-backed SaaS and enterprise software companies. Prior
to BlackLine, he served as EVP and chief customer officer at cloud
experience management pioneer and market leader Medallia and was a
member of the executive team when they went public. Before that, he
served as EVP and chief technology officer at CallidusCloud, a
global sales performance management leader, overseeing R&D,
services, cloud operations, and international market expansion.
"As a pioneer and market leader for transforming and automating
accounting and finance processes, BlackLine provides premium
solutions and support to thousands of leading organizations through
close collaboration with an extensive partner ecosystem globally,"
said Mr. Duan. "The co-CEOs' commitment to customer experience and
success resonates deeply with me. I am immensely proud to join
the BlackLine team and leverage my passion for customer advocacy to
further enhance BlackLine's customer and partner engagement
strategies and deliver exceptional value to our clients."
Mr. Duan holds a Doctor of Philosophy (PhD) degree in Industrial
& Systems Engineering from Virginia
Tech.
About BlackLine
Companies come to BlackLine (Nasdaq: BL) because their traditional
manual accounting and finance processes are not sustainable.
BlackLine's market-leading cloud platform and customer service help
companies move to modern accounting by unifying their data and
processes, automating repetitive work, and driving accountability
through visibility. BlackLine provides solutions to manage and
automate financial close, intercompany accounting, invoice-to-cash,
and consolidation processes – inspiring, powering, and guiding
large enterprises and midsize businesses on their digital finance
transformation journeys.
Nearly 4,400 customers trust BlackLine to help them close
faster with complete and accurate results. The company is the
pioneer of the cloud financial close market and is recognized as
the leader by customers at leading end-user review sites including
G2 and TrustRadius. BlackLine is a global company with operations
in major business centers including Los
Angeles, New York, the San
Francisco Bay area, London,
Paris, Frankfurt, Tokyo, Sydney, Bangalore, and Singapore. For more information, visit
blackline.com.
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are based upon BlackLine's current plans, estimates and
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estimates, or expectations will be achieved. Forward-looking
statements are based on information available at the time those
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assumptions as of that time with respect to future events and are
subject to risks and uncertainties. If any of these risks or
uncertainties materialize or if any assumptions prove incorrect,
actual performance or results may differ materially from those
expressed in or suggested by the forward-looking statements. These
risks and uncertainties include, but are not limited to, risks
related to the Company's ability to execute on its strategies,
attract new customers, enter new geographies and develop, release
and sell new features and solutions; and other risks and
uncertainties described in the other filings we make with the
Securities and Exchange Commission from time to time, including the
risks described under the heading "Risk Factors" in our Annual
Report on Form 10-K. Additional information will also be set
forth in our Quarterly Reports on Form 10-Q.
Forward-looking statements should not be read as a guarantee of
future performance or results, and you should not place undue
reliance on such statements. Except as required by law, we do not
undertake any obligation to publicly update or revise any
forward-looking statement, whether as a result of new information,
future developments or otherwise.
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SOURCE BlackLine
