Telecom New Zealand Deploys BMC Remedy to Enhance Service for Millions of Customers
09 January 2014 - 2:54AM
Move Enables Leading Telecom to
Meet Fast Growing Customer Demand for Next-Generation Mobile
Services
AUCKLAND, New Zealand, Jan. 8, 2014 (GLOBE
NEWSWIRE) -- Telecom New Zealand handles voice, data and mobile
services for millions of customers across Australia and New
Zealand. The escalating demands for richer services to be delivered
through Telecom New Zealand's network prompted the company to
streamline the management of its vast network of mobile devices as
it geared up to expand service offerings.
Telecom New Zealand chose BMC Remedy, completing
the Tier 1 implementation with minimal customization. The result
was a rapid, on-time implementation that helped the company
streamline its internal IT management processes as well as its
larger network device management requirements.
Key Facts:
- Telecom New Zealand is undergoing a major
strategic shift. In a world in which being connected anywhere,
anytime matters more than ever, company leaders are focused on
reinventing the business to deliver digital services, including a
richer multimedia experience, entertainment content, advanced
communications capabilities, and IT services -- all over its
network and through the Cloud.
- Telecom New Zealand uses BMC Remedy to simplify
current application mapping processes with minimum customizations
required. And those processes are all ITIL-ready.
- Telecom New Zealand began implementing Remedy
last year specifically to support internal IT projects. The company
plans to extend its use to Tier 2 information management processes
throughout 2014.
- Telecom New Zealand uses Atrium Discovery and
Dependency Mapping (ADDM) tools from BMC to automate the discovery
of physical and virtual server environments, networking devices,
and for automated application mapping.
Supporting
Perspectives:
Noel Agnew, senior solution
architect, Telecom New Zealand.
"We were working under a very short timeframe, as
we were onboarding or insourcing most of our IT support against a
tight contract deadline. Fortunately, we were able to take the BMC
Remedy product out of the box, adapt the necessary processes, and
just pick it up and run it. It was brilliant. It just worked."
Click to watch the video.
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enable the business and IT to perform like never before. To learn
more, visit bmc.com.
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© Copyright 2013 BMC Software, Inc.
CONTACT: Editorial contacts:
Ann Duhon
BMC Software
direct 713.918.3201
mobile 713.562.8817
ann_duhon@bmc.com
Jim Larkin
W2O Group
direct 646.664.4728
mobile 203.526.7457
jlarkin@w2ogroup.com
This
announcement is distributed by NASDAQ OMX Corporate Solutions on
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The issuer of this announcement warrants that they are solely
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information contained therein.
Source: BMC Software, Inc. via Globenewswire
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