EXL recognized as a Major Player in IDC MarketScape for Intelligent Automation Services
22 July 2022 - 12:21AM
EXL [NASDAQ: EXLS], a leading data analytics and digital operations
and solutions company, today announced that it has been named a
Major Player in the IDC MarketScape: Worldwide Intelligent
Automation Services 2022 Vendor Assessment (doc #US48061422, May
2022). This is the second IDC MarketScape in this emerging
category, and the first time that EXL has been included in the
research.
Focused on novel uses of artificial intelligence (AI), machine
learning and cloud to automate knowledge work and decisioning
environments, the IDC MarketScape spotlights the evolution of
business process management into an increasingly data-intensive,
technology-driven discipline.
“The old world of traditional business process management rooted
in workflow efficiencies and global labor arbitrage is rapidly
being replaced by sophisticated, data-driven strategies that are
helping businesses transform into more nimble, resilient
operations,” said Rohit Kapoor, Vice Chairman and Chief Executive
Officer, EXL. “EXL has been leading that evolution by investing
heavily in AI, data, cloud and digital capabilities without losing
sight of the deep domain expertise in the inner workings of our
clients’ businesses. By combining that knowledge with our data-led
approach, we’ve been able to differentiate from our competitors and
really start to define an entirely new category of data-led
transformation.”
Specific EXL initiatives that showcase the company’s
groundbreaking work in the intelligent automation space include a
recent project with a leading regional bank to develop a next
generation buy-now-pay-later solution that seamlessly integrates
with partner lending platforms and retailers to transform the
retail experience for customers. The solution choregraphs credit
analytics, pre-approvals, fraud prevention, and know-your-customer
(KYC) support with loan servicing functions, including digital
payment and collections, invisibly, in fractions of a second.
Similarly, a recent data integration project with Global Insurance
Broker leveraged AI and machine learning technologies from EXL to
extract and analyze large volumes of unstructured customer
communication data to deliver more personalized customer
engagement.
The IDC MarketScape included a quantitative and qualitative
analysis of 18 Intelligent Automation service providers with global
service portfolios. IDC MarketScape is based on a comprehensive and
rigorous framework that highlights the factors expected to be the
most influential for both short-term and long-term success.
“We are pleased to be named as a Major Player in this rapidly
evolving space. We believe we have carved out an entirely new
category of data-led automation that leverages a precise
combination of technology, redesigned data flows, algorithmic
decision support and human-in-the-loop to transform core business
functions,” said Ankor Rai, Chief Data Officer, EXL. “That
human component is critical because no technology alone is going to
work perfectly for every use case and no fully manual,
consulting-driven solution will keep pace with the speed required
in today’s marketplace. We believe we are unique in our ability to
bring all these capabilities to bear for a client, tying the human
expertise directly into the technology-driven, data-led automation
loop to create breakthrough new solutions.”
To read more about the IDC MarketScape for Worldwide Intelligent
Automation Services, visit here. To see case studies about EXL’s
intelligent automation services, visit here.
About the IDC MarketScape:The IDC MarketScape
vendor analysis model is designed to provide an overview of the
competitive fitness of ICT (information and communications
technology) suppliers in a given market. The research methodology
utilizes a rigorous scoring methodology based on both qualitative
and quantitative criteria that results in a single graphical
illustration of each vendor's position within a given market. IDC
MarketScape provides a clear framework in which the product and
service offerings, capabilities and strategies, and current and
future market success factors of IT and telecommunications vendors
can be meaningfully compared. The framework also provides
technology buyers with a 360-degree assessment of the strengths and
weaknesses of current and prospective vendors.
About EXLEXL (NASDAQ: EXLS) is a leading data
analytics and digital operations and solutions company that
partners with clients to improve business outcomes and unlock
growth. By bringing together deep domain expertise with robust
data, powerful analytics, cloud, artificial intelligence (“AI”) and
machine learning (“ML”), we create agile, scalable solutions and
execute complex operations for the world’s leading corporations in
industries including insurance, healthcare, banking and financial
services, media, and retail, among others. Focused on driving
faster decision-making and transforming operating models, EXL was
founded on the core values of innovation, collaboration,
excellence, integrity and respect. Headquartered in New York,
our team is over 39,000 strong, with more than 50 offices spanning
six continents. For more information,
visit www.exlservice.com.
Cautionary Statement Regarding Forward-Looking
Statements This press release contains forward-looking
statements. You should not place undue reliance on those statements
because they are subject to numerous uncertainties and factors
relating to EXL's operations and business environment, all of which
are difficult to predict and many of which are beyond EXL’s
control. Forward-looking statements include information concerning
EXL’s possible or assumed future results of operations, including
descriptions of its business strategy. These statements may include
words such as “may,” “will,” “should,” “believe,” “expect,”
“anticipate,” “intend,” “plan,” “estimate” or similar expressions.
These statements are based on assumptions that we have made in
light of management's experience in the industry as well as its
perceptions of historical trends, current conditions, expected
future developments and other factors it believes are appropriate
under the circumstances. You should understand that these
statements are not guarantees of performance or results. They
involve known and unknown risks, uncertainties and assumptions.
Although EXL believes that these forward-looking statements are
based on reasonable assumptions, you should be aware that many
factors could affect EXL’s actual financial results or results of
operations and could cause actual results to differ materially from
those in the forward-looking statements. These factors, which
include our ability to successfully close and integrate strategic
acquisitions, our ability to respond to and manage public health
crises, including the outbreak and continued effects of COVID-19
pandemic, are discussed in more detail in EXL’s filings with the
Securities and Exchange Commission, including EXL’s Quarterly
Report on Form 10-Q and Annual Report on Form 10-K. These risks
could cause actual results to differ materially from those implied
by forward-looking statements in this release. You should keep in
mind that any forward-looking statement made herein, or elsewhere,
speaks only as of the date on which it is made. New risks and
uncertainties come up from time to time, and it is impossible to
predict these events or how they may affect EXL. EXL has no
obligation to update any forward-looking statements after the date
hereof, except as required by federal securities laws.
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Media Contacts
Investor Relations
Steven N. Barlow
Vice President Investor Relations
+1 917-596-7684
steven.barlow@exlservice.com
Media - US
John Roderick
J. Roderick Public Relations
+1 631-584-2200
exl@jroderick.com
Media - Europe, India and APAC
Shailendra Singh
Vice President Corporate Communications
+91-98104-76075
shailendra.singh@exlservice.com
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