EXL [NASDAQ: EXLS], a leading global analytics and digital
operations and solutions company, announced today that it has been
recognized as a Leader in Everest Group’s Digital Platform and
Augmentation Suite (DPAS) in Insurance BPS PEAK Matrix® Assessment
2022.
Everest Group cites EXL’s continuing growth, insurance
industry-specific analytics and digital solutions, and value
delivered to clients as the key factors behind its top-ranked
performance in this year’s assessment. Noting the significant
impact that digital technology has had on the insurance industry,
the Everest Group report evaluated firms’ ability to deploy digital
solutions to optimize employee productivity, improve efficiency and
drive better outcomes. The report also notes EXL’s significant
investments in areas such as content extraction and customer
experience transformation, which have driven strong results for
clients.
“This recognition from Everest Group underscores our unique,
data-led approach to digital transformation,” said Ankor Rai, EVP
& Chief Digital Officer, EXL. “Today, the insurance industry is
challenged by rising operational costs and increasing customer
expectations for innovation in products and servicing experience.
But these aren’t two different challenges. Data and AI have
collapsed the traditional divide between the back-office operations
and front office CX. Successful data-led implementations require a
new set of capabilities from partners who understand the insurance
domain, who have the expertise to access siloed and dark data, can
convert that into insight, and connect customer touch points with
back-end operations.”
Each year, Everest Group presents detailed assessments of BPS
insurance providers. This is the first year that Everest Group has
published research evaluating the leading service providers on the
basis of their digital platforms and solutions.
“As the pandemic uncovered inadequacies within processes for
many insurance enterprises, it became imperative to transform their
operating models. Digital platforms and solutions became
instrumental during this time of volatility,” said Abhi Kothari,
Practice Director, Everest Group.
“EXL, being a leader among insurance BPS providers and a
preferred partner for many enterprises, is playing a pivotal role
in modernizing the industry. Through its proprietary AI:OS™ with
end-to-end capabilities, including a platform ecosystem, cloud
infrastructure, automation, AI, and analytics capabilities, EXL
supports carriers to achieve better speed to market, scaling of
operations, reduction in expense ratios, and improved customer
experience,” Kothari said. “Additionally, EXL’s insurance specific
solutions add significant advantage across the entire insurance
value chain. Its technology prowess is evident in the sophisticated
nature of these solutions, with more than 85% of its existing
contracts involving a DPAS construct in them, leading to its
positioning as a Leader.”
Vikas Bhalla, EVP and Head of Insurance at EXL, said, “Insurers
operating in the current environment need comprehensive solutions
that support faster, more accurate decisioning across all aspects
of their businesses. By combining our deep industry expertise with
our industry-leading data, analytics and digital solutions, we are
enabling insurers to streamline their operations, anticipate and
adjust to changing market dynamics and deliver more personalized
customer experiences.”
For more information on this placement and to read the custom
report, click here. To learn about EXL’s solutions for the
insurance industry, click here.
About EXL
EXL (NASDAQ: EXLS) is a leading data analytics and digital
operations and solutions company that partners with clients to
improve business outcomes and unlock growth. By bringing together
deep domain expertise with robust data, powerful analytics, cloud,
artificial intelligence (“AI”) and machine learning (“ML”), we
create agile, scalable solutions and execute complex operations for
the world’s leading corporations in industries including insurance,
healthcare, banking and financial services, media, and retail,
among others. Focused on driving faster decision-making and
transforming operating models, EXL was founded on the core values
of innovation, collaboration, excellence, integrity and respect.
Headquartered in New York, our team is over 43,100 strong, with
more than 50 offices spanning six continents. For more information,
visit www.exlservice.com.
Cautionary Statement Regarding Forward-Looking
Statements
This press release contains forward-looking statements. You
should not place undue reliance on those statements because they
are subject to numerous uncertainties and factors relating to EXL's
operations and business environment, all of which are difficult to
predict and many of which are beyond EXL’s control. Forward-looking
statements include information concerning EXL’s possible or assumed
future results of operations, including descriptions of its
business strategy. These statements may include words such as
“may,” “will,” “should,” “believe,” “expect,” “anticipate,”
“intend,” “plan,” “estimate” or similar expressions. These
statements are based on assumptions that we have made in light of
management's experience in the industry as well as its perceptions
of historical trends, current conditions, expected future
developments and other factors it believes are appropriate under
the circumstances. You should understand that these statements are
not guarantees of performance or results. They involve known and
unknown risks, uncertainties and assumptions. Although EXL believes
that these forward-looking statements are based on reasonable
assumptions, you should be aware that many factors could affect
EXL’s actual financial results or results of operations and could
cause actual results to differ materially from those in the
forward-looking statements. These factors, which include our
ability to successfully close and integrate strategic acquisitions,
our ability to respond to and manage public health crises,
including the outbreak and continued effects of COVID-19 pandemic,
are discussed in more detail in EXL’s filings with the Securities
and Exchange Commission, including EXL’s Quarterly Report on Form
10-Q and Annual Report on Form 10-K. These risks could cause actual
results to differ materially from those implied by forward-looking
statements in this release. You should keep in mind that any
forward-looking statement made herein, or elsewhere, speaks only as
of the date on which it is made. New risks and uncertainties come
up from time to time, and it is impossible to predict these events
or how they may affect EXL. EXL has no obligation to update any
forward-looking statements after the date hereof, except as
required by federal securities laws.
© 2022 ExlService Holdings, Inc. All rights
reserved. For more information go to
www.exlservice.com/legal-disclaimer
Media Contacts
Investor Relations
Steven N. Barlow
VP, Investor Relations
+1 917-596-7684
steven.barlow@exlservice.com
Media - US
John Roderick
J. Roderick Public Relations
+1 631-584-2200
exl@jroderick.com
Media – UK, Europe and APAC
Anna Price
First Light Group
+44 203 617 7240
exlteam@firstlightgroup.io
Media - India
Shailendra Singh
VP, Corporate Communications
+91-98104-76075
shailendra.singh@exlservice.com
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