ibex Announces its Entry into Honduras – Contributing Millions of Dollars in Annual Salaries to the Local Economy
14 September 2021 - 10:00PM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced its entry into Honduras with the scheduled opening
of its new customer experience delivery center in the heart of
Tegucigalpa.
“In two short years, we have seen our nearshore and offshore
capacity grow by 125 percent. This has helped position ibex as a
leader of BPO and CX services across both Nicaragua and Jamaica,”
said Bob Dechant, CEO, ibex. “We are excited to leverage this
success in those two countries with our entry into Honduras, our
seventh country, providing immediate impact to the local economy
with hundreds of new jobs, while adding yet another CX delivery
center to support our growing list of clients and accelerate growth
in our high margin regions.”
ibex is expected to hire more than 400 people in the next month
to open and operate the new Honduras delivery center, with plans to
grow the facility and its employee base to over 2,000 employees in
the next two years. Total annual salaries for new ibex employees
operating the center are expected to be approximately US $3M during
the first 12 months.
To support the overall effort, ibex has teamed with Grupo
Karim’s to help with present and future facility growth, as well as
recruiting efforts, local government relations and associated
registration requirements. Grupo Karim's is a strategic global
player with core business in the real estate and textile industry
that specializes in providing high quality services that help
facilitate unique investment opportunities.
"It is with great pleasure that we welcome ibex, an established
leader in the BPO industry, to Honduras,” said Yusuf Amandi, CEO,
Grupo Karim’s. “These new jobs will improve the lives of many
Hondurans while helping position Honduras as a top BPO location in
Latin America. This is part of our permanent commitment and
everyday efforts to generate quality jobs in the country, and
hopefully, inspire and motivate our youth to seize this opportunity
to grow professionally."
The new facility, located in the Novacentro Mall at Centro
Comercial Los Próceres, entre Boulevard Morazán y Avenida La Paz,
is scheduled to open in November of this year. Currently, ibex is
working to establish a local management team, with agent hiring to
begin next month. ibex currently operates 32 customer experience
delivery centers across the United States, Jamaica, Philippines,
Nicaragua, Pakistan and Senegal.
About ibexibex delivers innovative
business process outsourcing (BPO), smart digital
marketing, online acquisition technology, and end-to-end
customer engagement solutions to help companies acquire, engage,
and retain valuable customers. Today, ibex operates a global
CX delivery center model consisting
of 32 operations facilities around the world,
while deploying next-generation technology to drive
superior customer experiences for many of
the world’s leading companies across retail,
e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global
team of 27,000 employees together
with industry-leading technology, including its innovative
Wave X platform, to manage over
100 million critical customer interactions (as of
June 30, 2021), driving a truly
differentiated customer experience. To learn more, visit our
website at ibex.co and connect with us
on LinkedIn, Facebook and Twitter.
Media Contact: Brad Jonesibex
720-882-7343brad.jones@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
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