ISG to Publish Study on Broad-Ranging ServiceNow Ecosystem
23 November 2021 - 3:37AM
Business Wire
Upcoming ISG Provider Lens™ report will
examine providers of ServiceNow-related consulting, managed
services and implementation services
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining the capabilities of providers in the extensive,
global partner network of ServiceNow, one of the leading workflow
management software solutions.
The study results will be published in a comprehensive ISG
Provider Lens™ report, called ServiceNow Ecosystem Partners,
scheduled to be released in April. The report will cover ServiceNow
consulting, managed services and implementation and integration
services.
Enterprise buyers will be able to use information from the
report to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
The new report looks at partners that offer a range of solutions
related to ServiceNow, from full-scale lifecycle support to
laser-focused services for specific tasks, said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research.
“The broad acceptance of ServiceNow’s offerings among the user
community has led to exponential growth for the company,” he said.
“Enterprises seek professional services to fully utilize its broad
functionalities ― from process redesign through software
implementation and integration to application management and
training.”
ISG has distributed surveys to more than 150 providers in the
ServiceNow ecosystem. Working in collaboration with ISG’s global
advisors, the research team will produce three quadrants
representing the services and products the typical enterprise
client is buying in the ServiceNow-related space, based on ISG’s
experience working with its clients. The three quadrants that will
be covered are:
- ServiceNow Consulting Services, assessing providers of
consulting services that help clients prepare for the use of
workflow management services. While reference models and
assessments are key to understanding a client’s maturity and
prevailing challenges, a broad understanding of the enterprise’s
current technical capabilities and plans for the future help
differentiate ServiceNow partners. Consultants help clients
understand what efforts toward transformation have to be made to
optimize their investments in ServiceNow.
- ServiceNow Implementation and Integration Services,
evaluating providers specializing in implementing ServiceNow.
Because ServiceNow's solutions do not run in isolation in most
companies, the ability to integrate with other software tools is an
essential differentiating factor among providers, whose experience
ensures that installation and integration are seamless. Providers
also should have the capabilities to maintain the installed
solution.
- ServiceNow Managed Services Providers, assessing
providers for their ability to offer managed services for
maintenance and support functions, including monitoring, remote
support and centralized management of the Now Platform, including
related workflows and applications. Maintenance, data quality
management, data security, and compliance-related capabilities are
considered. Due to the complexity of workflows that need to be
supported, providers must demonstrate the ability to work in a
highly sophisticated and integrated application landscape and
multi-vendor environment.
The report will cover the global ServiceNow market and examine
products and services available in the U.S., Germany, Brazil,
Australia and Singapore and Malaysia. ISG analysts Tapati
Bandopadhyay, Florian Scheibmayr, Marcio Tabach, Phil Hassey and
Arjun Das will serve as regional authors of the report.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as ServiceNow partners can contact ISG and ask to be
included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211122006448/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 755 2985
isg@matternow.com
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