Increased investments in ERP, AI and RCM, coupled with strategic partnerships, are helping healthcare providers keep pace with market demand, ISG Provider Lens™ report says

Healthcare companies in Brazil are rapidly adopting innovative technologies to improve both the quality of healthcare and access to it, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2024 ISG Provider Lens™ Healthcare Digital Services report for Brazil finds the country’s healthcare providers are seeking innovative solutions to improve patient care while enhancing their own operating efficiency.

The healthcare sector in Brazil faces major challenges ranging from access disparity to the need for improved technology infrastructure. Both private healthcare providers and the public Unified Health System (SUS) are seeking technologies such as telemedicine, AI and data analytics to improve the quality of service and patient outcomes, the report notes.

“Digital transformation is a priority for both public and private healthcare providers,” said James Burke, ISG partner and industry lead for Healthcare in the Americas. “They are entering into strategic partnerships with technology companies, service providers and healthcare startups to create integrated platforms for monitoring and optimizing patient care while reducing operational costs.”

Service providers are increasingly investing in developing cutting-edge tools to deliver modern and affordable healthcare. For example, big data analytics is enabling healthcare providers to evaluate the health of Brazil’s population and the efficiency of health services. Hospitals also are using analytics to monitor health indicators, develop personalize treatment plans and assist with diagnoses and clinical decisions.

Wearable devices and remote monitoring are improving health tracking and promoting proactive care, while IoT is helping to monitor ICU patients, track equipment, ensure the integrity of medicines and manage payment systems. Telemedicine, particularly during the COVID-19 pandemic, has expanded access to remote consultations and medical care for underserved populations. Increased efficiency is giving healthcare providers the freedom to implement advanced technologies, including genomic analysis, for treating complex diseases.

“The constant increase in the number of health consumers means that Brazil’s private and public healthcare systems must continually innovate just to keep pace,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “This results in a brisk and healthy market for healthcare technology service providers.”

The report also explores other trends, including the radical transformation of Brazil’s payments market. Innovations to supplementary healthcare payment models, as a direct result of collective plans between healthcare partnerships, are making claims and disallowances more difficult to process, spurring demand for robotic process automation and AI.

For more insights into the rapidly innovating healthcare services market in Brazil, see the ISG Provider Lens™ Focal Points briefing here.

The 2024 ISG Provider Lens™ Healthcare Digital Services report for Brazil evaluates the capabilities of 16 providers across three quadrants: Payer Transformation – Private, Provider Transformation – ERP and Provider Transformation – RCM.

The report names MV and Philips Tasy as Leaders in three quadrants each. Accenture and Deloitte are Leaders in two quadrants, while UpFlux is named a Leader in one quadrant.

In addition, Intuitive Care, Planium and Salux are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2024 among healthcare digital service providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The 2024 ISG Provider Lens™ Healthcare Digital Services report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Press Contacts: Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com

Thábata Mondoni, Mondoni Press for ISG Mobile: +55 11 98671 5652 thabata@mondonipress.com.br

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