NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management
07 January 2021 - 10:30PM
Business Wire
Recognition applauds NICE WFM Suite for being
high on the innovation index and demonstrating maturity in design
as well as implementation
NICE (Nasdaq: NICE) today announced that it has been
named the winner of “The Most Innovative System Award” by the
Global WFM Chartered Body (GWFM). The award was presented to the
NICE Workforce Management (WFM) Suite for its innovative
capabilities that demonstrate maturity in design as well as
implementation. This coveted award follows a stringent process that
includes a judging committee of global WFM thought leaders and
CIOs.
The NICE Workforce Management (WFM) Suite empowers organizations
to intelligently meet today’s contact center challenges – all in a
single, cloud-powered platform. Leveraging AI and innovative
capabilities that automate operations, provide accurate
forecasting, enable agility in adapting to change and overcome
complexity, NICE WFM achieves effective workforce planning,
scheduling and optimization to drive business success in a
constantly changing business environment. Uniquely, the NICE WFM
Suite enables a multi-pronged approach to increasing engagement and
delivering highly accurate planning. The solution taps into
AI-based tools and automation to help ensure positive employee
experiences by enabling work-life balance via flexible scheduling
while helping to see that business metrics are met.
Barry Cooper, President, NICE Enterprise Group, said,
“This accolade is especially gratifying, reiterating our commitment
to innovation that manifests in all of our solutions as well as the
exceptional experiences they create. Our Workforce Management Suite
specifically is all about people. It’s about how smart technology
can make a difference in the lives of agents and managers by making
contact center work easier and more productive while ensuring
organizations deliver exceptional customer service through accurate
staffing.”
Global Workforce Management Professional Chartered Body (GWFM)
is an autonomous, not-for-profit, professionally managed
organization, playing a key role in grooming leaders for the
future. The body is registered in Canada and established in June
2014. GWFM comprises twenty thousand professional members with
backgrounds in WFM & HR committed to promoting WFM and
enhancing the capability of human capital professionals to compete
globally. www.globalwfm.com
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210107005385/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET,
ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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