Together, Amazon and One Medical will help more
people get better care, when and how they need it
For a limited time, One Medical membership is
available to new U.S. customers for $144 (28% discount) for the
first year—the equivalent of only $12 per month
Today, Amazon (NASDAQ: AMZN) and 1Life Healthcare, Inc. (NASDAQ:
ONEM, “One Medical”) announced that Amazon completed its
acquisition of One Medical. One Medical’s seamless in-office and
24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses, and
mental health concerns have been delighting people for the past 15
years. Together, Amazon and One Medical look to deliver exceptional
health care to more people to achieve better health outcomes,
better care experiences, and more value, within a better care team
environment. For a limited time, One Medical is offering annual
memberships at the discounted price of $144 for the first year
(regularly $199/year), the equivalent of $12 per month, to new
customers. Redeem the One Medical membership promotion and learn
more about what’s included.
“We’re on a mission to make it dramatically easier for people to
find, choose, afford, and engage with the services, products, and
professionals they need to get and stay healthy, and coming
together with One Medical is a big step on that journey,” said Neil
Lindsay, senior vice president of Amazon Health Services. “One
Medical has set the bar for what a quality, convenient, and
affordable primary care experience should be like. We’re inspired
by their human-centered, technology-forward approach and excited to
help them continue to grow and serve more patients.”
“One Medical has been on a mission to help transform health care
through its human-centered and technology-powered model to delight
people with better health, better care, and better value, within a
better team environment,” said Amir Dan Rubin, CEO of One Medical.
“We now set our sights on delivering even further positive impacts
for consumers, employers, care teams, and health networks, as we
join Amazon with its long-term orientation, history of invention,
and passion for reimagining a better future.”
“If you fast forward 10 years from now, people are not going to
believe how primary care was administered. For decades, you called
your doctor, made an appointment three or four weeks out, drove
15-20 minutes to the doctor, parked your car, signed in and waited
several minutes in reception, eventually were placed in an exam
room, where you waited another 10-15 minutes before the doctor came
in, saw you for five to ten minutes and prescribed medicine, and
then you drove 20 minutes to the pharmacy to pick it up—and that’s
if you didn’t have to then go see a specialist for additional
evaluation, where the process repeated and could take even longer
for an appointment,” said Amazon CEO Andy Jassy. “Customers want
and deserve better, and that’s what One Medical has been working
and innovating on for more than a decade. Together, we believe we
can make the health care experience easier, faster, more personal,
and more convenient for everyone.”
One Medical sets a high bar for human-centered primary care
experiences:
Access to primary care where, when, and how people prefer,
with:
- Around-the-clock access through the One Medical app, giving
people more control of how they seek care and the ability to do so
from home or on-the-go
- On-demand virtual care services, like 24/7 video chats and easy
in-app messaging, which are included in membership at no extra
cost; for other services, such as in-office appointments, One
Medical accepts most major insurance health plans
- Same and next-day in-office or remote visits, so people can
quickly get the care they need
- Thoughtfully designed and welcoming One Medical offices,
offering care close to where people work, live, and shop
- Walk-in availability for on-site laboratory services, making it
easy to get lab work done where and when it’s most convenient
A comprehensive approach to make health care easier to navigate
by offering:
- A health care home base with primary care providers that help
manage a person’s full health picture; from preventive and acute
care needs, to chronic disease and mental health concerns
- Pediatricians and family care providers available in a growing
number of locations, serving children and families
- Providers trained to address both physical and mental health
needs, which may include lifestyle recommendations, medications, or
referrals to appropriate specialists
- Clinical and digital integrations with leading hospital
networks across the U.S. for more seamless access and coordinated
care across primary and specialty care services
- Easy access to vaccine and medical records, prescription
renewals, specialty referrals, and lab results in the One Medical
app
- Outstanding care for seniors in a growing number of locations,
with teams specialized in serving people on Medicare
A more human health care experience enabled by:
- Highly engaged clinicians focused on meeting the whole needs of
people, thinking about health care comprehensively, and taking time
to treat people as people and not solely as diagnoses
- More time in appointments to engage with providers for more
personalized and comprehensive health care
- Proactive app reminders for follow-up care and referral needs
facilitating better prevention and coordination of care so the dots
are better connected for people to get and stay healthier
- A human-centered and technology-powered approach, offering an
easy-to-use app and innovative clinician tools to simplify the
experience for both the patient and the provider
For customers looking for additional information, here are
answers to some frequently asked questions:
What does the One Medical membership fee
cover?
The One Medical annual membership fee covers access to One
Medical’s on-demand and asynchronous virtual care services as well
as high-touch and value-added personal services such as insurance
navigation and referral management. The on-demand virtual services
are accessible through the One Medical app (at no additional cost),
featuring 24/7/365 on-demand video chats, secure provider
messaging, “Treat Me Now” assessments for common health concerns,
easy vaccine and medical record access, prescription renewals, and
proactive reminders for follow-up care and referral needs.
What does One Medical joining the Amazon
family mean for current One Medical members?
One Medical members can continue to count on One Medical for the
high-quality care and high-level of service they receive. One
Medical looks forward to continuing to increase access to care and
improve health outcomes with the support of Amazon.
How does One Medical differ from a typical
primary care or urgent care practice?
One Medical aims to make health care easier to access and even
enjoyable, while improving health outcomes for people across every
stage of life. One Medical offers same and next-day in-office or
remote visits, seamlessly paired with 24/7 on-demand virtual care
services through the One Medical mobile or web app, allowing
members to seek care when and where it’s most convenient to them.
One Medical is designed to better serve the needs of its patients
and providers, including through thoughtfully designed and
welcoming offices across the U.S., appointments that start on time,
more appointment time with providers, and onsite labs. One Medical
provides a comprehensive and human-centered primary care
experience, including preventive and everyday health visits,
chronic care management, pediatric and mental health services in a
growing number of locations, and more. Members enjoy access to
24/7/365 virtual care services through the One Medical app, which
allows them to continue their care from the comfort of home or on
the go, whether it’s for acute needs at odd-hours, or to simply
manage follow-up needs and prescription renewals.
Do Amazon Prime members receive One
Medical memberships?
No, One Medical membership is separate from Prime membership.
For a limited time, One Medical membership, regardless of Prime
membership, is available to new U.S. customers for $144 for the
first year (regularly $199/year), the equivalent of $12 per month.
Visit here to redeem the One Medical membership promotion and learn
more about what’s included.
How do Amazon and One Medical protect
private health information?
The Health Insurance Portability and Accountability Act (HIPAA)
governs what One Medical, Amazon, and others can do with Protected
Health Information and this includes information like medication
history, medical conditions, and treatment information. Amazon and
One Medical have extensive experience protecting data of all kinds
appropriately across a variety of businesses and nothing about this
acquisition changes Amazon or One Medical’s commitment to privacy
or the strong protections we have for Protected Health
Information.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Amazon strives to
be Earth’s Most Customer-Centric Company, Earth’s Best Employer,
and Earth’s Safest Place to Work. Customer reviews, 1-Click
shopping, personalized recommendations, Prime, Fulfillment by
Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire
tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology,
Amazon Studios, and The Climate Pledge are some of the things
pioneered by Amazon. For more information, visit amazon.com/about
and follow @AmazonNews.
About One Medical
One Medical is a U.S. national human-centered and
technology-powered primary care organization with seamless digital
health and inviting in-office care, convenient to where people
work, shop, live, and click. One Medical’s vision is to delight
millions of members with better health and better care while
reducing costs, within a better team environment. One Medical’s
mission is to transform health care for all through a
human-centered, technology-powered model. Headquartered in San
Francisco, 1Life Healthcare, Inc. is the administrative and
managerial services company for the affiliated One Medical
physician-owned professional corporations that deliver medical
services in-office and virtually. 1Life and the One Medical
entities do business under the “One Medical” brand.
Cautionary Statement Regarding Forward-Looking
Statements
This press release contains forward-looking statements. We use
words and phrases such as anticipate, believe, expect, intend, look
to, set our sights on, mission, future, and similar expressions to
identify forward-looking statements. Actual results could differ
materially from those contemplated by the forward-looking
statements. Factors that could cause actual results to differ
materially include the following: Amazon may be unable to achieve
the anticipated benefits of the transaction; Amazon may be
unsuccessful in integrating One Medical’s business into its
operations; operating costs, customer loss, and business disruption
(including, without limitation, difficulties in maintaining
relationships with employees, customers, partners, and commercial
counterparties) may be greater than expected; Amazon may assume
unexpected risks and liabilities; initiatives with One Medical may
distract Amazon’s management from other important matters;
regulatory impediments may arise, either with respect to the
acquisition itself or Amazon’s operation of One Medical’s business;
and the other factors discussed in “Risk Factors” in Amazon’s
Annual Report on Form 10-K for the fiscal year ended December 31,
2022 and in Amazon’s other filings with the SEC, which are
available at http://www.sec.gov. Amazon assumes no obligation to
update the information in this press release, except as otherwise
required by law. Readers are cautioned not to place undue reliance
on these forward-looking statements that speak only as of the date
hereof.
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