Primus Knowledge Solutions to Jointly Present With Legato Software at Help Desk Institute's 2004 Annual Conference & Expo
15 April 2004 - 12:00AM
PR Newswire (US)
Primus Knowledge Solutions to Jointly Present With Legato Software
at Help Desk Institute's 2004 Annual Conference & Expo SEATTLE,
April 14 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions today
announced that the company will jointly present with its customer,
Legato Software, a division of EMC, at the Help Desk Institute's
(HDI) 2004 Annual Conference & Expo, April 17-21, in Orlando,
Fla. Primus' chief technology officer, Charlie Isaacs, will
co-present "Capture in the Workflow: It Really Works" with Lynn
Llewellyn, manager of knowledge practices at Legato. According to
the Consortium for Service Innovation, capture in workflow is one
of the fundamental practices in knowledge-centered support (KCS)
that drives efficiency; it is also one of the hardest to implement.
Primus has mastered this practice, and its software helps companies
successfully capture knowledge in the workflow. "Capture in the
Workflow: It Really Works" will be held on April 20 from 9:45-11
a.m. and will discuss Legato's call center organization, and its
successful experience with KCS practices. Following the
presentation, Isaacs will demonstrate the robust Primus(R)
Knowledge Suite as part of the product showcase session, scheduled
from 3:30-4:45 p.m. Earlier this year, Primus, a pioneer developer
of software solutions that support the KCS methodology, announced
that the company is certified to offer KCS training by HDI and the
Consortium for Service Innovation. For more information about HDI
or KCS training, go to http://www.thinkhdi.com/. About Primus
Knowledge Solutions, Inc. Primus Knowledge Solutions develops
award-winning software that enables companies to provide a superior
customer experience via contact centers, help desks, Web
self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase
customer satisfaction and reduce operational costs. The company
continues to receive industry accolades for its robust product
suite. In 2003, Primus received the STAR Award for "Best Support
Technology Vendor" from the Service & Support Professionals
Association (SSPA), was recognized for its trend-setting products
and named one of the "100 Companies that Matter in Knowledge
Management" by KMWorld magazine, and received the CRM Excellence
Award from the editors of Customer Interaction Solutions magazine.
Global organizations such as Allied Irish Bank, The Boeing Company,
CompuCom, EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Eastman
Kodak Co., HSBC, Orange, Motorola, 3Com, and T-Mobile rely on
Primus technology to enhance their customer service and support
initiatives. Visit http://www.primus.com/ for more information.
NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine,
Primus eServer, Primus eSupport and Primus eServer iView are
registered trademarks or service marks of Primus Knowledge
Solutions, Inc. Other products and company names mentioned in this
press release may be the trademarks of their respective owners. Any
statements, expectations and assumptions contained in this press
release that do not describe historical facts, such as statements
about the integration, performance, use, and deployment of Primus
products and the anticipated results constitute forward-looking
statements within the meaning of the Private Securities Litigation
Reform Act of 1995. There is no guarantee that these results will
actually occur. Any forward-looking statements contained in this
release are based on current expectations, are not guarantees of
future performance, and are subject to a number of risks and
uncertainties. Factors that could cause actual results to differ
materially from current expectations include the following:
difficulties encountered in the integration, deployment, or
implementation of the Primus products and customer's systems;
failure in the customer's widespread adoption and use of the Primus
products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery
vehicle for customer support or eCRM solutions; risk resulting from
new product introductions and customer acceptance of new products;
rapid technological change; the risks associated with competition
and the rapid consolidation of competitors; continued growth in the
use of the Internet; the ability of Primus to manage its growth and
integration efforts and the ability of Primus to compete
successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but
not limited to those appearing under the caption "Factors Affecting
our Future Operating Results" in Primus' Report on 10-K filed in
March of 2004 . The extent of return on investment of Primus
products is specific to our customer's experience. For more
information, contact: Kristin Treat -- direct: 206-834-8325 --
mobile: 425-894-8710 email: DATASOURCE: Primus Knowledge Solutions,
Inc. CONTACT: Kristin Treat of Primus Knowledge Solutions,
+1-206-834-8325, or mobile, +1-425-894-8710, or Web site:
http://www.primus.com/
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