FOSTER CITY, Calif.,
Nov. 5, 2020 /PRNewswire/ -- In
the midst of Medicare open enrollment, which runs from October 15 to December 7, 2020, Insure.com
researchers find consumers with Medicare health insurance coverage
report highest satisfaction with their plan, and those with
individual health insurance indicate the lowest satisfaction
scores. Individual health insurance also has its own open
enrollment period from Nov. 1 to Dec.
15 in most states.
In the study of 1,000 people, Health insurance satisfaction
index: Medicare wins top plan in member survey, Insure.com
questioned participants about health plan costs, deductibles,
service breadth, access to providers, hospitals and customer
service communication. Respondents graded their health plans using
a five-star rating system, with five being the highest
satisfaction. The percentage of consumers showing high satisfaction
in overall ratings (giving four or five stars) was as follows:
- Medicare -- 78%
- Medicaid -- 62%
- From an employer -- 60%
- Individual insurance or Affordable Care Act (ACA) marketplace
-- 40%
Data shows that Medicare beneficiaries are particularly happy
with:
- Claims payments and provider networks (both received at least
80% five- and four-star ratings)
- Costs (71% combined five-and four-star ratings)
At the other end of the scale, individual health plans received
low customer satisfaction, with 35% of beneficiaries scoring costs
and deductibles with 1 or 2 stars.
Insure.com also asked survey respondents about whether they lost
health insurance this year.
"Unfortunately, 11% of respondents say they lost health
insurance coverage due to job layoffs or reduced hours during this
calendar year," reports Les
Masterson, managing editor for Insure.com. "But only 9% of
those who lost coverage went without health insurance. Many (35%)
of those who temporarily lost health insurance were able to gain
coverage through a spouse's health plan and another 27% were able
to secure protection through an Individual or Affordable Care Act
plan."
While most respondents indicate no change in healthcare
utilization, many people appear to be using fewer health care
services, in response to the COVID-19 pandemic:
- 35% say they used fewer healthcare services in 2020 than in
prior years
- 44% say they are using the same volume of services
- 21% claim to be using more healthcare services
Masterson is available to comment on this study, the methodology
and how this survey information may help consumers navigate both
Medicare open enrollment and individual plan open enrollment for
2021.
About Insure.com
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member of QuinStreet's expert research and publishing division.
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SOURCE Insure.com