The New Integration Brings Together Trimble
TMT Fleet Maintenance and Freightliner Service Tracker to
Streamline the Repair Process for Commercial Fleets
WESTMINSTER, Colo., March 11,
2025 /PRNewswire/
-- TrimbleⓇ (Nasdaq: TRMB) and Daimler Truck
North America (DTNA) have announced the integration of Trimble Road
Call, a vehicle breakdown module within the Trimble TMT Fleet
Maintenance™ solution, with Freightliner Service Tracker. Launched
at the Technology & Maintenance Council's Annual Meeting and
Transportation Technology Exhibition, the integration aims to
simplify the increasingly complex repair process for commercial
fleets.
Industry averages suggest 2.5% to 5% of a single fleet is in the
shop for repairs on a given day. Repair and maintenance costs grew
by 3.1% in the last year while parts and labor continue to rise. As
original equipment manufacturers (OEMs) and service providers
introduce multiple software solutions to the market, maintenance
managers face numerous options for vehicle repairs. This often
requires navigating different systems with various login
credentials, leading to duplicate workflows and inefficiencies. A
single repair can take 3 to 5 days to complete and is often
prolonged if communications aren't digital.
By offering a single user interface that connects with
maintenance tools from various service providers and OEMs, Trimble
Road Call's integration with Service Tracker, a real-time tracking
solution of vehicles as they're repaired within DTNA's service
network, addresses this issue. Functionality and features of
Trimble Road Call with Freightliner Service Tracker include:
- Synchronized Equipment & Repairs: When equipment is
activated or disabled in TMT Fleet Maintenance, asset lists are
instantly synchronized with Service Tracker. Both fleet maintenance
managers and Daimler technicians can then input repair information
into the system, allowing for the synchronization of repair orders,
appointment requests and order retrieval.
- Status Updates: The repair process is continuously
monitored, and regular status updates are communicated to the
fleet. These updates include notifications when maintenance work
begins, estimates for completion, vehicle ready alerts and
confirmation when the truck has been picked up by the driver.
- Instant Visibility: Fleet managers have instant
visibility of all repair orders including those that originate
outside of TMT Fleet Maintenance. Dealer technicians have the
ability to input repair order details directly into the system if a
disabled vehicle shows up unannounced for repairs. This information
is pulled into TMT Fleet Maintenance and a repair order is
automatically generated.
"By collaborating with DTNA, Trimble is not just streamlining
maintenance and repair information for DTNA's TMT-based customers,
but they are redefining how they operate," said Paul Romanaggi, chief CX officer and GM of
service and warranty at Daimler Truck North America. "Connecting
Trimble's TMT Fleet Maintenance with our Service Tracker product
not only simplifies how we communicate about repairs — it allows us
to maximize uptime and ensure our fleets run smoothly, benefiting
drivers and customers alike."
"Together, Trimble and DTNA are simplifying maintenance and
creating stronger connections between fleets and OEMs, ensuring
that vehicles spend more time on the road and less time in the
shop," said Brian Mulshine, senior
director, product management at Trimble. "By strengthening these
connections, we're not just reducing downtime — we're paving the
way for a more efficient and resilient trucking industry."
Trimble Road Call with Freightliner Service Tracker is available
for Daimler customers enrolled in Service Tracker using Trimble TMT
Fleet Maintenance version 2023.2.3.817 and higher and for all
Trimble TMT Fleet Maintenance customers using this TMT version.
Built on Trimble Transportation Cloud (TTC), Trimble Road Call
with Freightliner Service Tracker supports both on-premise and SaaS
customers. In addition to Service Tracker, the integration is also
available for other third-party maintenance solutions.
To learn more about Trimble's fleet maintenance solutions,
visit:
https://transportation.trimble.com/products/tmt-fleet-maintenance
About Daimler Truck North America
Daimler Truck North
America LLC, headquartered in Portland,
Oregon, is a leading provider of comprehensive products and
technologies for the commercial transportation industry. Daimler
Truck North America designs, engineers, manufactures and markets
medium- and heavy-duty trucks, school buses, vehicle chassis and
their associated technologies and components under the
Freightliner, Western Star, Thomas Built Buses, Freightliner Custom
Chassis Corp and Detroit brands. Daimler Truck North America is a
subsidiary of Daimler Truck Holding AG (DTG), one of the world's
leading commercial vehicle manufacturers.
About Trimble
Trimble is transforming the ways people
move, build and live. Core technologies in positioning, modeling
and data analytics connect the digital and physical worlds to
improve our customers' productivity, quality, safety, transparency
and sustainability. For more information about Trimble (Nasdaq:
TRMB), visit: www.trimble.com.
GTRMB
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SOURCE Trimble
