Agilent Opens Customer Experience Center Highlighting Genomics and Diagnostics Solutions
06 December 2022 - 12:00AM
Business Wire
New Lexington, Massachusetts facility to provide customer
education and collaboration opportunities
Agilent Technologies Inc. (NYSE: A) today announced the opening
of a new Customer Experience Center (CEC) in Lexington, MA, focused
on solutions from Agilent genomics and diagnostics product
portfolios. The facility will serve as a regional hub for Agilent
representatives to showcase and demonstrate both product
capabilities and complete workflow solutions to customers.
Hands-on training, education, assay development, and
optimization are critical to a laboratory’s success. Scientists are
looking for suppliers to support their discovery work and product
and solution development efforts. The new Agilent CEC delivers an
immersive experience for pathologists, clinicians, and researchers
to increase their confidence in using Agilent products to meet the
unique needs of their lab. The facility is strategically located
where Agilent has a high concentration of genomics and pathology
customers who can easily access the CEC.
The new CEC boasts an efficient layout to demonstrate workflows
for next-generation sequencing (NGS) and pathology in clinical and
research applications. It also provides a location for novel
application development and collaborations. The suite of Agilent
genomics and pathology instrumentation, paired with the expertise
of Agilent’s technical staff, provides the necessary combination to
support customers with needed comprehensive training while
continuing to foster collaboration between Agilent and their
customers.
“The Agilent genomics and diagnostics customer base continues to
expand, and we are committed to supporting their success through
hands-on and virtual training experiences,” said Sam Raha,
president of Agilent’s Diagnostics and Genomics Group. “We are
thrilled to open this innovative new Customer Experience Center in
Lexington, designed as a modern laboratory to facilitate highly
interactive education, training, and collaboration with our
customers.”
About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global leader in the
life sciences, diagnostics, and applied chemical markets,
delivering insight and innovation that advance the quality of life.
Agilent’s full range of solutions includes instruments, software,
services, and expertise that provide trusted answers to our
customers' most challenging questions. The company generated
revenue of $6.85 billion in fiscal 2022 and employs 18,000 people
worldwide. Information about Agilent is available at
www.agilent.com. To receive the latest Agilent news, please
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version on businesswire.com: https://www.businesswire.com/news/home/20221205005224/en/
Naomi Goumillout Agilent Technologies +1.781.266.2819
naomi.goumillout@agilent.com
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