Cigna-HealthSpring, Lyft Make Medical Transportation Easier for Customers in Select Medicare Advantage Plans
01 December 2017 - 1:00AM
Business Wire
More Than 14,500 Transports Have Occurred Since
Implementation
Cigna-HealthSpring, one of the nation’s leading providers of
Medicare Advantage (MA) plans, is making it easier for customers in
select plans in seven states and the District of Columbia to get to
and from their doctors and pharmacies through medical
transportation provided by the Lyft transportation network.
“Transportation can be an obstacle for older Americans in
getting the care they need, which results in delayed care,
worsening conditions and higher costs,” said Brian Evanko,
president of Cigna’s Government Business, which includes
Cigna-HealthSpring. “By providing a convenient, timely, safe ride,
we can ensure at-risk customers keep their appointments and get the
medications they need to better manage their chronic conditions or
prevent them from developing in the first place.”
More than 14,500 transports have occurred through this
collaboration. Since its introduction in May, 92 percent of
Cigna-HealthSpring customers using Lyft have made it their
preferred transportation option, according to customer surveys. On
average, participants are waiting less than eight minutes for Lyft
to take them to or from their appointments.
“We’re proud to be working with Cigna-HealthSpring to make a
difference in their customers’ lives by ensuring that they are able
to get to their medical appointments on time in a safe and
comfortable environment,” said Gyre Renwick, VP Lyft Business.
The service is for ambulatory customers in non-emergencies only
and is only available to Cigna-HealthSpring customers whose benefit
plan includes supplemental non-emergent medical transportation
coverage through Access2Care at no additional cost. Participants
need to contact Access2Care to establish Lyft as their designated
transportation provider.
The benefit is available to certain customers in select counties
in Alabama, Georgia, Maryland, North Carolina, Pennsylvania,
Tennessee and Texas and the District of Columbia. Customers can
call the phone number on the back of their identification card to
see if they qualify. The number of available rides varies by plan.
The service is not available to all ZIP codes in all markets.
About Cigna-HealthSpring
Cigna-HealthSpring is a Medicare Advantage health services
company committed to helping our nation’s Medicare and Medicaid
beneficiaries live healthier, more active lives through
personalized, affordable and easy-to-use health care solutions.
About Lyft
Lyft was founded in June 2012 by Logan Green and John Zimmer to
improve people’s lives with the world’s best transportation. Lyft
is the fastest growing rideshare company in the U.S. and is
available to 95 percent of the U.S. population. Lyft is preferred
by drivers and passengers for its safe and friendly experience, and
its commitment to effecting positive change for the future of our
cities.
About Access2Care
Access2Care, LLC provides non-emergency medical transportation
management services to health plans and government entities who
serve Medicaid and Medicare populations. Access2Care manages the
medical transportation benefit for Cigna HealthSpring members by
coordinating the rides provided by Lyft for the plan’s Medicare
Advantage membership.
This information is not a complete description of benefits.
Contact the plan for more information. Limitations, copayments, and
restrictions may apply. Benefits, premiums and/or
copayments/co-insurance may change on January 1 of each year.
Cigna-HealthSpring complies with applicable Federal civil rights
laws and does not discriminate on the basis of race, color,
national origin, age, disability or sex. Cigna-HealthSpring does
not exclude people or treat them differently because of race,
color, national origin, age, disability or sex. English:
ATTENTION: If you speak English, language assistance services, free
of charge, are available to you. Call 1-800-668-3813 (TTY 711).
Spanish: ATENCIÓN: Si habla español, tiene a su disposición
servicios gratuitos de asistencia lingüística. Llame al
1-800-668-3813 (TTY 711).
Chinese:注意:如果您使用繁體/中文,您可以免費獲得語言援助服務 請致電 1-800-668-3813 (TTY
711). All Cigna products and services are provided exclusively by
or through operating subsidiaries of Cigna Corporation. The Cigna
name, logos, and other Cigna marks are owned by Cigna Intellectual
Property, Inc. Cigna-HealthSpring is contracted with Medicare for
PDP plans, HMO and PPO plans in select states, and with select
State Medicaid programs. Enrollment in Cigna-HealthSpring depends
on contract renewal.
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version on businesswire.com: http://www.businesswire.com/news/home/20171130005617/en/
Cigna-HealthSpringDoug Bennett Jr.,
812-557-5312doug.bennett@cigna.com
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