Genpact implemented a targeted solution
expected to boost straight-through processing rates
significantly
NEW
YORK, Sept. 25, 2024 /PRNewswire/ -- Genpact
(NYSE: G), a global professional services and solutions firm
delivering outcomes that shape the future, has announced a
strategic partnership with Donegal Insurance
Group (NASDAQ: DGICA) that will further enhance the
efficiency and effectiveness of its commercial lines underwriting
operations. This partnership builds on Guidewire Software, a
platform designed for P&C (property and casualty) insurers to
streamline processes, reduce costs, and elevate both user and
customer experiences.
"Insurers are facing significant challenges such as rising
customer expectations, increased competition, and complex data
management," said Suhas Sethi,
Global Business Leader for Insurance, Genpact. "By optimizing
underwriting processes, we can enhance efficiency and accuracy
while improving the customer experience. Genpact's platform
advisory team aims to help Donegal maximize its Guidewire platform
to achieve these goals."
Genpact's partnership with Donegal is on track to yield
impressive results, including a significant increase in
underwriting availability and a leap in straight-through processing
rates. Together, Genpact and Donegal are committed to driving
operational efficiency by reducing manual processes, optimizing
workflows, and improving the overall integration and utilization of
Guidewire's suite of applications.
Like other carriers, Donegal faced challenges with inefficient,
manual workflows that limited capacity and hindered their Guidewire
software's potential. By partnering with Genpact, Donegal is
modernizing its operations with technology solutions designed to
streamline underwriting and reduce error rates.
"Genpact's deep understanding of insurance workflows and its
expertise with the Guidewire platform has been instrumental in
helping Donegal transform our commercial lines underwriting
processes," said Ryan Bradley,
Vice President of Commercial Underwriting Operations, Donegal
Insurance Group. "This partnership has greatly improved our
ability to process more policies, cut down on administrative
inefficiencies, and ultimately provide a better experience for both
our employees and our customers."
This collaboration between Genpact and Donegal showcases how
advanced technologies, combined with deep industry expertise, can
create transformative results in a traditionally manual and complex
process like underwriting. Guidewire's platform enables insurers to
modernize and adapt to market changes swiftly, ensuring a seamless
experience for both insurers and their customers.
For more about Genpact's services and solutions for the
insurance industry, visit here.
About Genpact
Genpact (NYSE: G) is a global professional services and
solutions firm delivering outcomes that shape the future. Our
125,000+ people across 30+ countries are driven by our innate
curiosity, entrepreneurial agility, and desire to create lasting
value for clients. Powered by our purpose – the relentless pursuit
of a world that works better for people – we serve and transform
leading enterprises, including the Fortune Global 500, with our
deep business and industry knowledge, digital operations services,
and expertise in data, technology, and AI.
Get to know us at genpact.com and
on LinkedIn, X, YouTube,
and Facebook.
MEDIA CONTACT:
Sue
Martenson
Genpact Media Relations
+1
978-905-9582
susan.martenson@genpact.com
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SOURCE Genpact Ltd.
