Westfield Insurance Deploys Guidewire System for Claims Management
30 October 2014 - 11:55PM
Business Wire
Guidewire ClaimCenter® supports business growth
and enhances customer service capabilities for personal and
commercial insurer
Guidewire Software, Inc. (NYSE:GWRE), a provider of software
products to Property/Casualty (P/C) insurers, today announced that
Westfield Insurance, a provider of personal, commercial and surety
insurance, has successfully deployed Guidewire ClaimCenter® as its
new platform for claims management. Guidewire PartnerConnect™
Alliance member, EY (Ernst & Young LLP), worked closely with
Westfield to implement the system.
Westfield Insurance selected ClaimCenter as part of a
transformation initiative focused on organizational customer and
analytical capabilities. The company sought a platform that would
increase its flexibility, operational efficiency, and effectiveness
and enable it to keep pace with business growth. Concurrent with
its ClaimCenter implementation, Westfield Insurance installed new
document distribution and management systems and upgraded its
analytics solutions and capabilities. Westfield Insurance is
deploying ClaimCenter by line of business in a phased
implementation approach.
“ClaimCenter is a key component of our larger ongoing business
transformation,” said Rob Bowers, national claims strategy leader,
Westfield Insurance. “We have been impressed with the robust
functionality and precision that ClaimCenter has brought to our
claims transactions and are looking forward to leveraging the
system as a platform for our future growth.”
ClaimCenter is enabling Westfield Insurance to:
- Consolidate and standardize its claims
handling systems to increase customer and analytical capabilities
and operational efficiencies;
- Integrate with third-party systems for
a more seamless claims handling approach; and
- Easily make upgrades to satisfy the
changing expectations of its customer base and provide a
sustainable, positive customer experience.
“We’re already seeing the early benefits of our ClaimCenter
implementation,” said Steve Brown, program manager, Westfield
Insurance. “Standard property claims are being completed and paid
within the day, versus the several days it previously took. We’re
looking forward to providing our customers with even better service
as we continue to realize faster claims cycle times with
ClaimCenter.”
“We congratulate Westfield Insurance on their successful
ClaimCenter implementation,” said Mike Polelle, chief customer
officer, Guidewire Software. “We recognize their dedication to
providing their customers with high levels of service, and we look
forward to a long-term partnership with them.”
Guidewire ClaimCenter® is a leading end-to-end claims management
system, built from the ground up to meet the specific needs of
today’s Property/Casualty insurers. ClaimCenter’s flexible business
rules enable claims organizations to define, enforce, and
continually refine their preferred claim handling practices in
order to optimize and monitor their claim processes. ClaimCenter is
in use by insurers of all sizes across all product lines to improve
speed and accuracy, reduce loss adjustment expense, and enable
proactive management of claims. ClaimCenter is available as a
standalone system or as part of Guidewire InsuranceSuite™, and can
be integrated to an insurer’s legacy systems or third party
applications.
About Westfield Insurance
Westfield Insurance is a part of Westfield Group, a
customer-focused insurance and banking group of businesses
headquartered in Westfield Center, Ohio and in business for more
than 166 years. Westfield Insurance provides commercial insurance
in 21 states, personal insurance in 10 states and surety services
to customers in 31 states. Westfield is one of the nation’s 50
largest property and casualty insurance groups, represented by a
network of more than 1,000 independent insurance agencies.
Westfield Insurance was named to the 2014 Ward’s 50 list of top
performing insurance companies and as a Top Workplace in Northeast
Ohio. Westfield Bank provides banking solutions for businesses and
individuals, and Westfield Services provides service and training
support for independent insurance agencies. Learn more about
Westfield Group at www.WestfieldInsurance.com and
www.Westfield-Bank.com.
About Guidewire Software
Guidewire builds software products that help Property/Casualty
insurers replace their legacy core systems and transform their
business. Designed to be flexible and scalable, Guidewire products
enable insurers to deliver excellent service, increase market share
and lower operating costs. Guidewire InsuranceSuite™ provides the
core systems used by insurers as operational systems of record.
Additional products provide support for data management, business
intelligence, anytime/anywhere access and guidance and monitoring.
More than 180 Property/Casualty insurers around the world have
selected Guidewire. For more information, please visit
www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter,
Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire
InsuranceSuite, Guidewire PartnerConnect, Guidewire
SolutionConnect, Guidewire Live, Live Inside, Before & After,
Claim Canvas, Viewpoint, Deliver Insurance Your Way, and the
Guidewire logo are trademarks, service marks, or registered
trademarks of Guidewire Software, Inc. in the United States and/or
other countries.
Guidewire Software, Inc.Diana Stott, +1 650-356-4941Director,
Communicationsdstott@guidewire.comorWestfield InsuranceCarl
Alexoff, +1 330-887-6059Marketing Communications
Managercarlalexoff@westfieldgrp.com
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