Hancock Fabrics Issues Open Letter To Customers About Data Security Situation
06 March 2010 - 6:00AM
PR Newswire (US)
BALDWYN, Miss., March 5 /PRNewswire-FirstCall/ -- Hancock Fabrics
(Pink Sheets: HKFI) disclosed today that PIN pad units at a limited
number of Hancock Fabrics' stores were stolen and replaced with
visually identical, but fraudulent PIN pad units during the
August-September, 2009 timeframe. As a result, certain account
information and PIN numbers used at these locations may have been
unlawfully acquired by third parties. While the number of
potentially affected stores involved in this situation is limited,
the data accessed may have included customer information such as
the name printed on a customer's payment card, the card number, the
card expiration date, and/or a PIN number when one was entered in a
PIN debit transaction. It is important to note however that this
theft does not involve customers' social security numbers. To
ensure that customers can confidently shop all Hancock Fabrics'
stores, the company replaced every PIN pad unit in all of its
stores with an upgraded model. In addition, the company has
implemented additional layers of security, including installing
automated systems that resist tampering and continuously monitor
the PIN pad unit devices for any suspicious activity. As this was a
violation of both civil and criminal laws, the company is working
closely with federal and local law enforcement officials and the
major payment card brands on the investigation of this situation to
ensure that the perpetrators are apprehended. "Hancock Fabrics
highly values the privacy and security of customer data," said Jane
F. Aggers, president and chief executive officer. "We deeply regret
that the theft and replacement of PIN pad units at an isolated
number of stores has inconvenienced any of our customers. We have
already taken action to ensure our customers can continue to shop
confidently and securely at Hancock Fabrics' stores throughout the
U.S." As a precautionary measure, Hancock Fabrics recommends that
consumers review their account statements and credit reports
closely. If you detect any suspicious activity on an account, you
should promptly notify the financial institution or company with
which the account is maintained. You also should promptly report
any fraudulent activity or any suspected incidence of identity
theft to the appropriate law enforcement authorities, including the
Federal Trade Commission. Consumers may also consider placing a
fraud alert on their credit report. This fraud alert statement
informs creditors to possible fraudulent activity and requests that
the creditor contact you prior to establishing any accounts in your
name. To place a fraud alert on your credit report, call any one of
the three credit bureaus at the numbers provided below and follow
the "Fraud Victim" instructions. The one you call will notify the
others to place the alert. When you call the credit bureau fraud
line, you will be asked for identifying information and will be
given the opportunity to enter a phone number for creditors to
call. You may want to make this your cell phone number for
convenience in responding to such calls. -- Trans Union -
1-800-680-7289 -- Experian - 1-888-397-3742 -- Equifax -
1-800-525-6285 Hancock Fabrics is providing additional information
and resources on the company's Web site at
http://www.hancockfabrics.com/openletter as well as offering a
toll-free telephone number, 877-322-7427 available 8:00 a.m. - 5:00
pm CT daily for customer questions and assistance. About Hancock
Fabrics Hancock Fabrics, Inc. is committed to being the
inspirational authority in fabric and sewing, serving creative
enthusiasts with a complete selection of fashion and home
decorating textiles, sewing accessories, needlecraft supplies and
sewing machines. The Company currently operates 266 retail stores
in 37 states and an Internet store at
http://www.hancockfabrics.com/. Comments in this news release that
are not historical facts are forward-looking statements that
involve risks and uncertainties which could cause actual results to
differ materially from projections. These risks and uncertainties
include, but are not limited to, general economic trends, adverse
discounting actions taken by competitors, changes in consumer
demand or purchase patterns, delays or interruptions in the flow of
merchandise between the Company's suppliers and/or its distribution
center and its stores, tightening of purchase terms by suppliers
and their factors, a disruption in the Company's data processing
services and other contingencies discussed in the Company's
Securities and Exchange Commission filings. Hancock undertakes no
obligation to release revisions to these forward-looking statements
to reflect events or circumstances after the date hereof or to
reflect the occurrence of unforeseen events, except as required to
be reported under the rules and regulations of the Securities and
Exchange Commission. DATASOURCE: Hancock Fabrics CONTACT: Robert W.
Driskell, Executive Vice President & Chief FinancialOfficer of
Hancock Fabrics, Inc., +1-662-365-6112,rdriskell@hancockfabrics.com
Web Site: http://www.hancockfabrics.com/
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