CLEVELAND, March 19, 2020 /PRNewswire/ -- KeyBank today
announced additional steps it will take across its network to
support clients and help protect our teammates and our communities
from the spread of coronavirus. Starting March 19, 2020, all KeyBank branches will move to
serving clients by drive-thru or in its lobbies by appointment
only. This move will allow KeyBank to continue to offer
full-service to its clients while also instituting appropriate
social-distancing guidelines as recommended by local, state, and
federal health authorities.
KeyBank today also said that for those clients who are
unfortunately experiencing a hardship, there are specific programs
and resources for them. Clients may be eligible for a forbearance
or extension, waived fees (late or overdraft) or waived penalties
for early CD withdrawal. Also, KeyBank's Borrower Assistance
program is available for clients with certain loans with KeyBank.
More information about these programs are available at
Key.com/coronavirus.
In addition, next week, KeyBank will launch a resource for
qualifying existing clients designed to provide a sense of security
– a shorter-term unsecured personal loan. KeyBank's new Temporary
Assistance Loan will be designed to feature same day approval,
next-day funding, with very low rates. Full details on this new
loan will be available next week.
Changes to Branch Operations
For clients who need basic services, such as withdrawals,
deposits, payments, and other transactions, all KeyBank drive-thrus
will remain open. ATMs will also be available 24 hours a day, seven
days a week. Clients needing additional services requiring an
in-person meeting with a banker, such as loan applications, will be
able to meet at a KeyBank branch by calling and making an
appointment. Clients can also book an appointment online through
individual branch page at https://bit.ly/2Wu3mQz.
For information on branch locations, contact information, and
drive-thru availability, clients are asked to log on to Key.com and
use the branch locator to find their nearest location. KeyBank
clients are also always able to access their accounts and perform
transactions through online banking at Key.com, digital banking on
the KeyBank app, and by calling 1-800-Key2You.
Statement from KeyBank
KeyBank has made the
decision to further help reduce the risk our communities face from
the spread of coronavirus. These steps include moving all KeyBank
branches to drive-thru and appointment only service.
Our primary focus is protecting our clients, employees, and
communities, and this decision was not made lightly. These changes
will be in place indefinitely. However we will review our branch
operations on a regular basis and adjust our plan accordingly. We
will continue to follow the advice of the CDC, state, and local
authorities for best health practices in our branches and
offices.
We ask our clients to check to see which branches have
drive-thrus and which are accepting in-person appointments by
heading online to key.com, or by calling their branch ahead of
time. KeyBank will continue to support our clients through all our
channels, including our online and mobile banking, and the ability
to use any KeyBank ATM.
For up-to-date information regarding how KeyBank is
protecting clients and their finances, as well as programs and
assistance for clients facing economic hardship, please log on to:
key.com/coronavirus.
About KeyCorp
KeyCorp's (NYSE: KEY) roots trace
back 190 years to Albany, New
York. Headquartered in Cleveland,
Ohio, Key is one of the nation's largest bank-based
financial services companies, with assets of approximately
$145.0 billion at December 31, 2019. Key provides deposit, lending,
cash management, and investment services to individuals and
businesses in 15 states under the name KeyBank National Association
through a network of approximately 1,100 branches and more than
1,400 ATMs. Key also provides a broad range of sophisticated
corporate and investment banking products, such as merger and
acquisition advice, public and private debt and equity,
syndications and derivatives to middle market companies in selected
industries throughout the United States under the KeyBanc
Capital Markets trade name. For more information, visit
https://www.key.com/. KeyBank is Member FDIC.© 2020. KeyCorp.
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