DALLAS, April 7, 2021 /PRNewswire/ -- Southwest
Airlines Co. (NYSE: LUV) Cargo is being honored for its
consistent work delivering outstanding service for its Customers in
2020. The carrier recently was named the Airforwarders
Association's Domestic Airline of the Year for the 12th
consecutive year. The Airforwarders Association ranked Southwest
Airlines® at the top of its list for the airline's
superior operational performance, service offerings, and overall
value for air cargo Customers.
"This past year brought unprecedented challenges, and through it
all our People prevailed with an unwavering commitment to deliver
the Hospitality and Customer Service that sets Southwest Cargo®
ahead of its competitors," said Wally
Devereaux, Managing Director, Southwest Cargo and Charters.
"I'm so thankful for our incredible Team across the entire
Southwest organization for always taking care of our Customers and
each other."
"Over the past year, our membership, and the industry as a
whole, faced incredible challenges that completely changed the way
we conduct business," said Brandon
Fried, Executive Director of the Airforwarders Association.
"Through this period of turbulence and uncertainty, we have
consistently been impressed with how Southwest Cargo has risen
to the challenge to provide exemplary service. Southwest Cargo
continues to demonstrate innovation, agility, and an admirable
commitment to excellence."
In 2020, Southwest Cargo also celebrated the launch of its new
commodity tracking system, giving Customers peace-of-mind with
confirmed onboard status of shipments and timely updates as their
freight moves from its origin to destination.
To learn more about Southwest Cargo, visit swacargo.com.
ABOUT SOUTHWEST AIRLINES CARGO
Southwest Airlines' Relentlessly Reliable® Employees
offer Cargo Customers award-winning expedited air cargo service to
destinations across the map, including complimentary Road Feeder
Service at certain locations and interline destinations. With our
extensive network, Southwest Cargo has the flights you need to meet
your shipping requirements.
ABOUT SOUTHWEST AIRLINES CO.
In its 50th year of
service, Dallas-based Southwest Airlines
Co. continues to differentiate itself from other air
carriers with exemplary Customer Service delivered by more than
56,000 Employees to a Customer base that topped 130 million
Passengers in 2019. Southwest has a robust network of
point-to-point service with a strong presence across top leisure
and business markets. In peak travel seasons during 2019, Southwest
operated more than 4,000 weekday departures among a network of 101
destinations in the United States
and 10 additional countries. In 2020, the carrier added service to
Hilo, Hawaii; Cozumel, Mexico; Miami; Palm Springs,
Calif.; Steamboat Springs; and Montrose (Telluride), Colo. Thus far in 2021,
Southwest has initiated service to Chicago (O'Hare) and Sarasota/Bradenton both on Feb.
14; as well as Savannah/Hilton
Head and Colorado Springs both on March 11; and will begin service to Houston (Bush) and Santa Barbara, Calif. both on April 12; Fresno,
Calif. on April
25; Destin/Fort Walton Beach on May 6; Myrtle Beach,
S.C. on May 23; Bozeman, Mont. on May
27; and Jackson, Miss. on June 6. The Company also has
announced an intention to initiate new service to Eugene, Ore., and Bellingham, Wash., later this year.
The carrier issued its Southwest® Promise in
May 2020 to highlight new and
round-the-clock efforts to support its Customers and Employees
well-being and comfort. Among the changes are enhanced cleaning
efforts at airports and onboard aircraft, along with a federal
mandate requiring every person to wear a mask at all times
throughout each flight. Additional details about the Southwest
Promise are available
at Southwest.com/Promise.
Southwest coined Transfarency® to describe its
purposed philosophy of treating Customers honestly and fairly, and
low fares actually staying low. Southwest is the only major U.S.
airline to offer bags fly free to everyone (first and second
checked pieces of luggage, size and weight limits apply, some
carriers offer free checked bags on select routes or in qualified
circumstances). Southwest does not charge change fees, though fare
differences might apply.
Southwest is one of the most honored airlines in the world,
known for a triple bottom line approach that contributes to the
carrier's performance and productivity, the importance of
its People and the communities they serve, and an overall
commitment to efficiency and the planet. Learn more about how the
carrier gives back to communities across the world by
visiting Southwest.com/citizenship.
Book Southwest Airlines' low fares online
at Southwest.com or by phone at 800-I-FLY-SWA.
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SOURCE Southwest Airlines Co.