Phreesia Recognized for Highest Overall Performance in New KLAS Report on Patient Intake Management Solutions
11 November 2020 - 4:00AM
Business Wire
Phreesia is honored to be recognized by the research and
insights firm KLAS as the patient intake management solution with
the highest overall score and the highest COVID-19 response rating
in a new report entitled, “Patient Intake Management 2020: Helping
Clinics Keep Their Doors Open During COVID-19.”
“KLAS is a deeply respected organization whose reports are the
industry standard and we’re thrilled that they’ve recognized us as
top performer, especially since their ratings are based on the
first-hand perspectives of our clients,” said Phreesia CEO Chaim
Indig. “This latest report from KLAS affirms the value of patient
intake management and demonstrates why it is such an important part
of the care continuum, particularly throughout the pandemic.”
After launching the Patient Intake Management Category in June
2018, KLAS named Phreesia the top-ranked vendor in its annual Best
in KLAS reports for both 2019 and 2020.
Of the 10 vendors evaluated for the new report, Phreesia had the
broadest, deepest adoption of its various functionalities, such as
preregistration, eCashiering, clinical screenings, payments, and
eligibility and benefits.
The report included the following insights:
- Phreesia was the only vendor that exceeded KLAS’ “market
average” rating in all six key performance metrics: patient
experience, office efficiency, preregistration, patient payment
collection, patient history and patient insurance
- Phreesia received high performance scores across a wide range
of customer experience metrics, including proactive service,
quality of implementation, ease of use and overall product
quality
- Phreesia received the highest rating of any patient intake
management solution for vendor support of customers through
COVID-19
- 100% of Phreesia clients surveyed indicated they would buy the
product again
- 98% of Phreesia clients surveyed indicated Phreesia was a part
of their long-term plans
The report also illustrated how patient intake management has
continually evolved over time from core functions, such as
registration, patient payments and insurance verification, to other
key features, such as clinical screenings and risk assessments. In
addition, the report highlighted how patient intake management
solutions have played a critical role in supporting medical
practices and health systems’ response to the pandemic, including
by screening for COVID-19 risk factors and facilitating contactless
check-in workflows that keep patients and staff safe.
“Phreesia is committed to supporting our clients in their
COVID-19 response and providing them with the tools to keep their
patients and staff safe during the intake process,” said Indig.
“We’re pleased to see this latest report from KLAS reflect the
strength of that commitment and the value of our entire
platform.”
About Phreesia
Phreesia gives healthcare organizations a suite of robust
applications to manage the patient intake process. Our innovative
SaaS platform engages patients in their healthcare and provides a
modern, consistent experience, while enabling healthcare
organizations to enhance clinical care and drive efficiency.
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Maureen McKinney (212) 457-0257 mmckinney@phreesia.com
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