MercyOne and Phreesia Partner to Address Unmet Social Needs of Patients
05 October 2021 - 11:30PM
Business Wire
MercyOne and Phreesia are celebrating an innovative initiative
to evaluate and deliver resources to meet the needs of individuals
in the communities we serve. Through its partnership with health
care technology company Phreesia, MercyOne has streamlined the
process for providing patients resources they need while improving
the consumer experience.
As part of a longstanding dedication to convenient, personalized
care, MercyOne health care providers look beyond patients’ physical
health and evaluate how social needs such as personal safety,
transportation, food and housing security affect their overall
health and well-being. Traditional paper screenings can take
considerable time and effort for clinical staff and patients.
MercyOne turned to Phreesia for a solution that removes the
manual component by delivering the screening electronically and in
advance of a patient’s appointment, integrating the patient’s
answers directly into their electronic medical record and
delivering results in real-time to the MercyOne care team.
“With Phreesia, patients are much more comfortable communicating
their social needs and I believe this will make a big difference in
the overall well-being and health of our communities and our
ability to provide personalized care,” said MercyOne physician
Timothy McCoy, DO, who provides family medicine care in Des Moines.
“The platform’s automated capability to quickly capture social
screening questions during the digital check-in process has been
extremely helpful and greatly increases patient privacy.”
Having this information submitted by the patient makes it easier
for MercyOne community health workers to prepare for patient visits
and ensure better connection to resources that could support
patients’ optimal health outcomes, including food pantries, federal
and state programs, transportation programs, community-based
organizations and more.
MercyOne began using Phreesia in September 2020 within its North
Iowa and Central Iowa markets. Over the past year, MercyOne has
conducted more than 35,000 social determinants of health screenings
and identified that 18% of the patients screened had at least one
unmet social need. Phreesia’s automated process ensures that those
patients are not overlooked, and they receive the care and support
they need.
“We’re so pleased to support MercyOne’s unwavering commitment to
screen every patient, and it’s a privilege to partner with them to
reach that goal together,” said Hilary Hatch, Ph.D., Phreesia’s
Chief Clinical Officer. “By automating the screening process, more
patients are sharing their unmet social needs and successfully
getting connected with appropriate resources. These results are a
testament to our shared mission of increasing health equity.”
Read our case study for more details.
About MercyOne MercyOne is a connected system of health
care facilities and services dedicated to helping people and
communities live their best life. MercyOne’s care providers and
staff make health the highest priority. The system’s clinics,
medical centers, hospitals and affiliates are located throughout
the state of Iowa and beyond. Headquartered in central Iowa,
MercyOne was founded in 1998 through a collaboration between
CommonSpirit Health and Trinity Health – two of the country’s
foremost, not-for-profit Catholic health organizations.
About Phreesia Phreesia gives healthcare organizations a
suite of robust applications to manage the patient intake process.
Our innovative SaaS platform engages patients in their healthcare
and provides a modern, consistent experience, while enabling
healthcare organizations to enhance clinical care and drive
efficiency.
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version on businesswire.com: https://www.businesswire.com/news/home/20211005005716/en/
Media Contacts:
MercyOne Adam Amdor PR and Content
Manager 319-272-7368 adam.amdor@mercyhealth.com
Phreesia Annie Harris
Communications Manager 929-526-2611 aharris@phreesia.com
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