RingCentral and NICE Expand and Extend Partnership
25 May 2021 - 9:00PM
Business Wire
Multi-year extension addresses accelerating
market demand for an integrated, best-in-class Unified
Communications as a Service (UCaaS)-Contact Center as a Service
(CCaaS) solution from a single provider
RingCentral, Inc. (NYSE: RNG) and NICE (Nasdaq:
NICE) today announced a multi-year expansion and
extension of their long-term agreement to market and sell
RingCentral Contact Center™ worldwide. Capitalizing on the
accelerated trend of customers purchasing UCaaS and CCaaS together,
RingCentral and NICE are expanding their partnership to bring the
combined benefits of their market leading solutions, along with all
future innovation and new geographies. RingCentral Contact Center
integrates NICE’s CXone cloud contact center with RingCentral’s
cloud Message Video Phone™ (MVP™) platform. It brings
together two recognized industry leaders, providing companies with
a trusted, secure, reliable customer communications and
engagement solution that drives loyal customer relationships
and stronger business outcomes.
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RingCentral Contact Center enables contact center agents to
assist customers across both digital and voice channels. The deep,
network-level integration of RingCentral’s MVP platform and NICE
CXone offers significant savings and unique benefits including
improved collaboration between contact center agents and other
employees.
“We enable organizations to delight their customers in every
interaction with outstanding service,” said Anand Eswaran,
president and chief operating officer at RingCentral. “We believe
it is critical to equip contact center agents and company employees
with the right tools, insights, and capabilities to communicate
internally and assist customers quickly and efficiently – via
any mode, any device, anywhere. By combining RingCentral’s
industry leading MVP platform with NICE CXone, RingCentral can
deliver a best-in-class integrated UCaaS-CCaaS solution that is
unique in the industry. Our customers value the fact that
RingCentral is a single provider that sells, deploys and supports
all of their internal and external communication needs.”
NICE and RingCentral have been in partnership since 2015 and
together already have over 1,000 joint customers globally across a
variety of industries including healthcare, retail, financial
services, and the public sector.
“RingCentral Contact Center brings the power of two
industry-leading solutions together to help organizations create
next-generation customer experiences and at the same time improve
workforce agility, reduce costs, and enhance customer satisfaction
in the least amount of time,” said Paul Jarman, CEO of NICE CXone.
“We are excited to deliver the advanced capabilities and
completeness of CXone and extend our successful partnership with
RingCentral and bring further rapid innovations to our joint
customers.”
"Nearly 63% of companies have performed some level of UC/CC
integration, and 62% of them are using the same provider,” said
Robin Gareiss, CEO & principal analyst at Metrigy. “Those who
use a single provider as part of their CX transformation projects
report a 54.1% improvement in revenue and a 36.9% boost in customer
ratings. Those same metrics when using different providers are
25.7%, and 29.4%, respectively."
For more information on RingCentral Contact Center please visit:
https://www.ringcentral.com/contact-center/overview.html
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) platform. More flexible and
cost effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral offers three
key products in its portfolio including RingCentral Office®, a
Unified Communications as a Service (UCaaS) platform including team
messaging, video meetings, and a cloud phone system, Glip® the
company's free video meetings solution with team messaging that
enables Smart Video Meetings™, and RingCentral cloud Contact Center
solutions. RingCentral’s open platform integrates with leading
third-party business applications and enables customers to easily
customize business workflows. RingCentral is headquartered in
Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral Office, RingCentral Contact
Center, Glip, Smart Video Meetings, and the RingCentral logo are
trademarks of RingCentral, Inc.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210525005389/en/
Jyotsna Grover RingCentral +1 650-513-8712
jyotsna.grover@ringcentral.com
Christopher Irwin-Dudek, NICE +1 201 561 4442
chris.irwin-dudek@nice.com
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