Walmart Takes Immediate Steps For Customer Safety Following Voluntary Recall of Better Homes and Gardens Essential Oil Infused Aromatherapy Room Spray with Gemstones
27 October 2021 - 10:50AM
Business Wire
Company continues to encourage customers to
safely return the product to a Walmart store
Walmart continues to assist the Consumer Product Safety
Commission and Centers for Disease Control and Prevention in their
investigation and on Oct. 22 voluntarily recalled about 3,900
bottles of Better Homes and Gardens-branded- Essential Oil Infused
Aromatherapy Room Spray with Gemstones in six different scents due
to the possible presence of a rare and dangerous bacteria.
Walmart quickly enacted plans on behalf of its customers after
federal agencies alerted the company of concerns with an
aromatherapy room spray manufactured by Flora Classique Inc. and
sold under the Better Homes & Gardens brand.
“We are committed to providing safe, high-quality products to
our customers. Our sympathies go out to the four families that have
been impacted by this situation. Customer safety is always a top
priority and as part of the recall we proactively put plans in
action to notify customers and prevent further product sales while
federal agencies continue their investigation.”
As soon as Walmart was alerted to the issue, the company pulled
the product from the shelves of about 55 stores in 18 states that
were part of a pilot program and put a register block in place at
stores and online to prevent any further sales. The CPSC issued its
recall on Oct. 22. The company has listed each of the stores on its
website.
For customers who purchased the product online, Walmart emailed
each of them letters on Friday, Oct. 22 alerting them of the recall
and indicating company records reflected they may have purchased
one of six scents since February 2021 that were recalled.
On Monday, after extensive research to identify contact
information, Walmart also emailed more than 2,000 customers who
purchased the product at one of its approximately 55 stores that
sold it as part of the pilot program. In addition, the company is
sending letters to another 263 customers with no email address on
record and placing calls to a small number of other customers with
no available email or physical address.
Walmart is telling customers who purchased the Better Homes
& Gardens Essential Oil Infused Aromatherapy Room Spray with
Gemstones since February they should stop using it immediately and
follow recommendations in the voluntary Recall Notice for securing
and returning the product to a Walmart store. This includes double
bagging the bottle in clean, clear zip-top resealable bags and
placing it in a small cardboard box. It is important that these
products be handled correctly and returned to Walmart. Walmart will
provide a full refund and offer a $20 gift card for any
inconvenience.
Customers with questions may contact the Walmart Customer Care
Center at 800-925-6278 from 7 a.m. through 9 p.m. CDT any day or
online at www.walmart.com and click on "Product Recalls" for more
information.
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