WNS Launches EXPIRIUS
06 August 2020 - 12:40AM
Business Wire
Integrating Digital and Human Assistance into a
Unique Customer Experience Solution
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) services, today announced the
launch of EXPIRIUS, a unique Customer Experience (CX) solution
integrating human-assisted design and domain expertise with
AI-driven conversational insights and consulting-led CX strategies
to create a holistic digital customer experience.
EXPIRIUS, WNS’ proprietary solution, enables brands to have
analytics-driven, intelligent “omni-channel” conversations with
their customers. EXPIRIUS accelerates speed-to-market, and delivers
significant improvement in Net Promoter and Customer Satisfaction
Scores through an immersive digital experience helping enhance
customer lifetime value and brand loyalty.
“EXPIRIUS gives brands the power to differentiate by enabling
proactive, contextual and hyper-personalized conversations.
EXPIRIUS combines WNS’ domain expertise across industries with its
modular technology stack, to deliver industry-relevant customer
experience,” said Keshav R. Murugesh, Group CEO, WNS. “The solution
also manages peaks and valleys in business volumes by integrating
an on-demand gig workforce,” he added.
WNS has entered into a strategic partnership with Uniphore, an
early leader in Conversational Service Automation, to leverage
their AI and automation solutions as a part of the larger EXPIRIUS
solution toolkit.
Today, re-imagining customer experience is a critical component
of enterprise strategies across industries. EXPIRIUS can help
brands retain and grow their customer base by responding with
agility and accuracy to the rapidly shifting needs of their
respective marketplaces.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics and process expertise to co-create
innovative, digitally led transformational solutions with over 375
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
interaction services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of June 30, 2020, WNS had 43,422
professionals across 61 delivery centers worldwide including
facilities in China, Costa Rica, India, the Philippines, Poland,
Romania, South Africa, Spain, Sri Lanka, Turkey, the United
Kingdom, and the United States. For more information, visit
www.wns.com.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200805005703/en/
Investors: David Mackey EVP – Finance & Head
of Investor Relations WNS (Holdings) Limited +1 (201) 942-6261
david.mackey@wns.com
Media: Archana Raghuram Global Head – Marketing
& Communications and Corporate Business Development WNS
(Holdings) Limited +91 (22) 4095 2397 archana.raghuram@wns.com ;
pr@wns.com
WNS (NYSE:WNS)
Historical Stock Chart
From Apr 2024 to May 2024
WNS (NYSE:WNS)
Historical Stock Chart
From May 2023 to May 2024