Citizens National Bank Achieves Customizable Core, Mobile Banking Technology through Partnership with CSI
13 January 2015 - 1:00AM
Business Wire
In order to better meet the technology expectations of its
customers, Cheboygan, Mich.-based Citizens National Bank has
selected Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of
end-to-end financial technology solutions, as its new technology
provider. Citizens National recently implemented CSI’s NuPoint®
core solution, and the bank plans to expand customers’ online
banking capabilities by deploying additional CSI solutions,
including a branded mobile banking app.
While CSI’s robust solution offerings played a key role in the
bank’s decision to work with the core provider, Citizens National
Bank executives specifically reference CSI’s hands-on approach to
business and similar company values as leading factors in their
decision to partner with the technology provider.
“With our previous in-house core processing approach, we
consistently faced limitations in further expanding our brand from
a technology standpoint, which prevented us from meeting the needs
of our valuable customers,” said Sue Eno, president and chief
executive officer of Citizens National Bank. “Based on continually
changing technology capabilities and growing demand for innovation,
we found CSI’s combination of banking expertise and service
excellence to be the perfect fit for our institution as we strive
to incorporate operational enhancements for our customers, as well
as our organization as a whole.”
CSI’s NuPoint is a comprehensive, customizable core banking
platform capable of supporting multiple fully integrated solutions.
Leveraging CSI’s infrastructure, resources and expert support,
Citizens National Bank has eliminated the need for expensive
hardware and software investments for in-house systems and greatly
enhanced its internal reporting capabilities. The bank also has
future plans to develop a virtual branch using CSI solutions,
including CSI mobile banking solutions and NuFund, a platform that
allows customers to open accounts online through a simple Web-based
process.
Additionally, as a result of its implementation of NuPoint,
Citizens National Bank can now focus on creating additional
efficiencies by dedicating more employees toward enhancing the
customer experience.
“Now that we have shifted to an outsourced bank core processing
model with CSI, we are finalizing plans to establish a dedicated
call center that will be staffed by our former processing
employees,” Eno said. “Outsourcing our IT allows us to take
advantage of CSI’s expertise, as well as refocus our internal
resources on better serving our customers.”
“At CSI, we consistently strive to provide financial
institutions with a well-balanced partnership based on service and
support, which allows them to best utilize our industry-leading
technology and better align their internal resources,” said Steve
Powless, chief executive officer of CSI. “As we welcome Citizens
National Bank as our newest NuPoint core bank processing partner,
we remain dedicated to providing all of our customers with the
highest level of service, technology innovation and expert guidance
in order to support each of their unique business goals.”
About Citizens National Bank
Citizens National Bank is a full-service, independent community
bank serving seven locations in lower northern Michigan; Cheboygan,
Onaway, Mackinaw City, Pellston, Indian River, Alanson and Gaylord.
Founded in 1931, Citizens National Bank remains the largest,
locally- owned bank in the northern lower peninsula of Michigan.
For more information about Citizens National Bank, visit
http://www.cnbismybank.com/.
About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers core processing, managed
services, mobile and Internet solutions, payments processing, print
and electronic distribution, and regulatory compliance solutions to
financial institutions and corporate customers across the nation.
Exceptional service, dynamic solutions and superior results are the
foundation of CSI’s reputation and have resulted in the company’s
inclusion in such top industry-wide rankings as the FinTech 100,
Talkin’ Cloud 100 and MSPmentor Top 501 Global Managed Service
Providers List. CSI’s stock is traded on OTCQX under the symbol
CSVI. For more information about CSI, visit www.csiweb.com.
For CSIBrandon Dyce, 615-545-1675orDavid Jones,
678-781-7238orStephen Sprayberry, 678-781-7207
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