TIDMCPP

RNS Number : 2417M

CPPGroup Plc

22 August 2013

CPPGROUP PLC

22 AUGUST 2013

HALF YEAR REPORT

FOR THE SIX MONTHS ENDED 30 JUNE 2013

CPPGroup Plc

Half year report for the six months ended 30 June 2013

CPPGroup Plc ("CPP" or the "Group") today publishes its results for the six months ended 30 June 2013.

Overview

   --       Important milestones achieved from which the Group can move forward 

o Secured three-year refinancing totalling approximately GBP36.0 million

o Disposal of North American business completed for a consideration of GBP26.1 million

o Cost reduction programme expected to result in approximately GBP9.0 million annualised benefit

   --       As expected, challenging trading conditions continue 

o Group revenue from continuing operations of GBP99.7 million (H1 2012 (restated): GBP136.9 million)

o Underlying operating loss from continuing operations of GBP3.5 million (H1 2012 (restated): profit GBP14.0 million)

o Loss for the period from continuing and discontinued operations is GBP2.6 million (H1 2012: profit GBP4.4 million)

-- Renewal rates have declined from 73.5% at the year end to 71.3%; although stabilised in recent months

-- Live policy base reduced to 7.9 million (H1 2012: 10.1 million) impacted by our performance in the UK

-- Net funds position of GBP38.8 million (H1 2012: GBP8.0 million) - see note 5 to highlights table for analysis of net funds

-- Past business review programme through a proposed Scheme of Arrangement formalised with the FCA and certain of the Group's Business Partners

-- Outlook: despite the short to medium term challenges that remain, particularly until redress is completed, the Group's developing markets and focused new product development initiatives are expected to provide longer term growth prospects for the Group

Paul Stobart, Chief Executive Officer, commented:

"In the first half of the year, the Group has made good progress. A number of milestones have been achieved against the background of the current operating environment, which continues to affect our trading performance. We have refinanced the Group, disposed of the North American business, restructured our UK business and reduced our costs for the next phase of the Group's development.

We are in the early stages of rebuilding the Group and although challenges and uncertainties remain, particularly in relation to the upcoming past business review programme, we are focused on moving the business forward with a view to realising the potential opportunities that will deliver our future growth."

As announced on 3 May 2013, the Group completed the sale of its North American business to AMT Warranty Corp. ("AmTrust"). As a result, this statement focuses on the performance of the continuing operations of the Group.

 
 Highlights - Continuing Operations                Six months ended 30 June 2013   Six months ended 30 June 2012(1) 
------------------------------------------------  ------------------------------  --------------------------------- 
 Revenue (GBP millions)                                                     99.7                              136.9 
 Operating (loss)/profit (GBP millions) 
 - Reported                                                                (9.7)                                2.3 
 - Underlying(2)                                                           (3.5)                               14.0 
 (Loss)/profit before tax (GBP millions) 
 - Reported                                                               (11.7)                                1.7 
 - Underlying(2)                                                           (5.4)                               13.4 
 (Loss)/profit after tax (GBP millions) 
 - Reported                                                               (15.8)                                0.7 
 - Underlying(3)                                                           (9.6)                                9.6 
 (Loss)/profit for the period(4) (GBP millions)                            (2.6)                                4.4 
 Basic (loss)/earnings per share (pence) 
 - Reported                                                               (9.23)                               0.44 
 - Underlying                                                             (5.60)                               5.65 
 Net funds(5) (GBP millions)                                                38.8                                8.0 
 
 
   1.     Restated to reflect the North American operation as discontinued. 

2. Underlying operating (loss)/profit and underlying (loss)/profit before tax exclude exceptional items GBP6.2 million (H1 2012: GBP11.8 million). Further detail is provided in note 4 to the condensed financial statements.

3. Underlying (loss)/profit after tax exclude exceptional items net of tax GBP6.2 million (H1 2012: GBP8.9 million). The tax effect of the exceptional items is GBPnil (H1 2012: GBP2.9 million). Further detail is provided in note 4 to the condensed financial statements.

4. (Loss)/profit for the period includes profit after tax from continuing and discontinued operations.

5. Net funds comprises cash and cash equivalents of GBP62.6 million (H1 2012: GBP51.2 million) partially offset by bank loans of GBP23.8 million (H1 2012: GBP43.2 million). Cash and cash equivalents includes cash held for regulatory purposes of GBP21.8 million (H1 2012: GBP22.8 million) and cash restricted by the terms of the VVOPs within the UK's regulated entities of GBP29.8 million (H1 2012: GBPnil). Whilst not available to the wider Group, the restricted cash is available to the regulated entity in which it exists including for operational and customer redress purposes.

A conference call for investors and analysts will be held on 22 August 2013 at 8:00 a.m. (BST). For dial in details please contact Tulchan Communications on 020 7353 4200 or via e-mail cpp@tulchangroup.com

Note: Financial Conduct Authority ("FCA") (or, as the context may require, the Financial Services Authority as predecessor entity thereto prior to 1 April 2013)

Enquiries

Investor Relations

CPPGroup Plc

Paul Stobart, Chief Executive Officer

Shaun Parker, Chief Financial Officer

Tel: +44 (0)1904 544702

Helen Spivey, Head of Corporate and Investor Communications

Tel: +44 (0)1904 544387

Media

Tulchan Communications: David Allchurch; Martin Robinson

Tel: +44 (0)20 7353 4200

This half year report is available for download at www.cppgroupplc.com

REGISTERED OFFICE

CPPGroup Plc

Holgate Park

York

YO26 4GA

Registered number: 07151159

NOTES TO EDITORS

CPPGroup Plc ("CPP" or "The Group") is an International Assistance business operating in the UK and overseas with more than 200 Business Partners worldwide. Via its Business Partners, CPP provides Life Assistance products to consumers, which includes annually renewed and packaged products that provide assistance and insurance across a wide range of market sectors designed to make everyday life easier to manage.

CHIEF EXECUTIVE OFFICER'S REVIEW

OVERVIEW

The Group has achieved much in the first half of 2013 to support the repositioning of the Group and stabilise the business for the future. We successfully refinanced the Group, disposed of our North American business, implemented a restructuring programme in the UK and put in place initiatives aimed at cost reduction and cash management. In parallel, we have continued the work to reposition the Group as a customer-led business as well as made further on-going improvements to our governance, compliance and risk management capabilities.

A key priority for the Group in the period has been to ensure that we have appropriate borrowing facilities in place. As announced on 31 July 2013, we have agreed new financing arrangements comprising an extended three year facility with our existing lenders and an agreement with certain Business Partners to defer future commission payments for up to four years. The new financing arrangements will support the payment of redress to customers where required and provide working capital for the Group. The redress is estimated at response rates that the Board, on advice, believes to be appropriate; however, there remains material uncertainty as to the total amount payable under the Scheme of Arrangement.

In May 2013, the Group announced its intention to reposition the business model and reduce costs substantially in order to align its cost base with its current circumstances. The resulting restructuring programme is delivering against its objectives and was completed as planned in the UK, incurring an exceptional charge of GBP3.9 million. The annual net reduction in costs is expected to be approximately GBP9.0 million. Regrettably, our people have been impacted as a result of cost-reduction initiatives, particularly in the UK, which have inevitably resulted in many long standing and valued colleagues leaving the business.

As part of the restructuring and reflecting the Group's much reduced scale, Shaun Parker, CFO, and I will step down from our respective roles once an appropriate handover period is completed. The Group is at an advanced stage to appoint successors who will lead the Group forward. In addition, as announced in June 2013, Mr Hamish Macgregor Ogston CBE, a Non-Executive Director and founder of the business stepped down from the Board with effect from 28 June 2013.

OPERATIONAL PERFORMANCE

The Group's operating performance for the first half, as expected, continues to reflect the difficult operating environment. Group revenue from continuing operations has declined to GBP99.7 million (H1 2012 (restated): GBP136.9 million). This is primarily due to reduced Card Protection and Identity Protection renewal revenue and reduced Mobile Phone Insurance ("MPI") revenue in the UK together with adverse economic and market conditions in some of our operations overseas. This results in an underlying operating loss from continuing operations of GBP3.5 million (H1 2012 (restated): profit GBP14.0 million). The loss for the period from continuing and discontinued operations is GBP2.6 million (H1 2012: profit GBP4.4 million). Renewal rates have declined from 73.5% at the year end to 71.3% (H1 2012: 75.3%), although have stabilised in recent months. The live policy base has reduced to 7.9 million (H1 2012: 10.1 million) reflecting the decline in retail assistance policies principally due to a reduction in UK Card Protection and Identity Protection policy holders and loss of the RBS MPI contract in the UK when it expired in March 2013.

REFINANCING

On 3 May 2013, the Group completed the sale of the North American business (CPPNA Holdings Inc. and its subsidiaries) to AmTrust for a total cash consideration of GBP26.1 million ($40 million). The sale allowed the Group to amend and extend its existing bank facility until 30 September 2013, subsequently leading to the refinancing agreed with our existing lenders and certain Business Partners as announced on 31 July 2013. This financing, of approximately GBP36.0 million, comprises a total amount available under an extended facility with our existing lenders of GBP13.0 million, which will fall due for repayment on 31 July 2016, together with a total amount of commission due for payment to certain Business Partners between July 2013 and June 2014 of approximately GBP23.0 million, which will be deferred for repayment on 31 July 2017. As previously communicated on 31 July 2013, the bank facility contains covenants and events of default. There is a significant risk that trading and customer redress uncertainties could impact the Group's ability to comply with the terms of these borrowing facilities.

CUSTOMER REDRESS

The Group and certain of its Business Partners have now formalised a past business review programme with the FCA. The solvent Scheme of Arrangement ("Scheme") is the proposed vehicle through which CPP and certain of its Business Partners can review claims and, where appropriate, pay redress to customers that may have been affected as a result of historical issues in the UK business, in and before 2011. The proposed Scheme requires a vote in favour from customers and approval by the Court before it becomes effective. Initial customer contact letters will be issued towards the end of August and customers will then be invited towards the end of the year to vote on the Scheme and to return their voting forms. If customers vote in favour of the Scheme it then requires approval from the High Court, expected to be in the first quarter of 2014. Only once the Scheme is approved by the Court will the claims review process commence and redress paid as appropriate to those who are entitled.

The Group will only be responsible for funding redress paid under the Scheme to customers to whom it sold the products directly. Due to the uncertainty of how many customers will respond to the past business review programme through the proposed Scheme, there remains material uncertainty as to the total amount payable under the Scheme, which is currently expected to be determined in the first quarter of 2015. Consequently, the Group will continue to face uncertainty in the short to medium term.

Total costs and provisions made in the Group's financial statements have increased from GBP51.7 million at 31 December 2012 to GBP54.0 million. The fine instalment of GBP2.0 million, due by 1 June 2013 under the settlement agreed with the FCA, has, with FCA agreement, been deferred until April 2014, on the basis that the Scheme of Arrangement goes ahead.

LOOKING AHEAD

Our priorities place great emphasis on reshaping our business model and reducing our costs to reflect the Group's changed circumstances. In parallel, our commitment is to manage redress effectively through the proposed Scheme and continue to work on the initiatives and enhancements agreed with the FCA which has placed restrictions on the Group's regulated entities in the form of the Voluntary Variations of Permissions ("VVOP") agreed with the FCA in November 2012. We will also work towards developing differentiated products and service offerings as we seek to generate future revenue with particular focus on emerging and developing markets. We intend to maintain and strengthen current Business Partner relationships as well as secure new partnerships.

We are in the early stages of rebuilding the Group and there is much work ahead. Our efforts are clearly focused on moving the business forward and realising the potential opportunities which will deliver growth in the future. In the longer term and once customer redress is concluded, the Group will have a stronger position to take advantage of future opportunities. Nonetheless, challenges and uncertainties remain and performance for 2013 is expected to be significantly lower than 2012 reflecting the trends of the first half of the year. The Group, however, is expected to continue to generate operating cash flow during 2013. The Board believes that the changes we have made and the actions we are taking to reshape our business represent the right combination, providing a more stable environment from which we can accomplish our goals.

FINANCIAL AND OPERATING REVIEW

SUMMARY

This review includes analysis of the underlying performance of the Group, which excludes exceptional items. We believe that the underlying figures aid comparison and understanding of the Group's financial performance.

The Group completed the sale of its North American business, CPPNA Holdings Inc. and its subsidiaries to AmTrust on 3 May 2013 for a consideration of GBP26.1 million ($40 million). Consequently the North American business is presented as a discontinued operation within this review. This review focuses on the performance of the continuing operations of the Group.

On a constant currency basis, Group revenue has declined by 28% for the half year to GBP99.7 million, principally due to the UK from reduced Card Protection and Identity Protection renewals and the loss of the T-Mobile and RBS MPI contracts in October 2012 and March 2013 respectively.

Our performance in the first half of the year changed from a reported operating profit in 2012 to a reported operating loss of GBP9.7 million (H1 2012: profit GBP2.3 million). Underlying operating loss, which excludes exceptional items is GBP3.5 million (H1 2012: underlying operating profit GBP14.0 million). This has been impacted by UK factors including lower Card Protection and Identity Protection sales and increased Packaged and wholesale direct costs, partially offset by reduced overheads, which reflects the benefit of measures taken in 2012 to reduce the overhead base.

In calculating underlying operating loss, the Group's results are adjusted to arrive at measures that better reflect its underlying performance. Reported operating loss is adjusted for customer redress and associated costs for the period which are GBP2.4 million; this additional provision reflects our latest estimate of customer redress and associated costs to the Group. A further adjustment for restructuring costs of GBP3.9 million relates to redundancy costs that have been incurred as part of the Group's overall review of its cost base, along with costs associated with the closure of the Chesterfield office in the UK. Further detail of the exceptional items is provided in note 4 to the condensed financial statements.

Our performance after tax from continuing operations has moved from a reported profit after tax in 2012 to a reported loss after tax of GBP15.8 million (H1 2012: profit after tax GBP0.7 million). Underlying loss after tax, which excludes exceptional items, is GBP9.6 million. Underlying loss per share is 5.60 pence (H1 2012: underlying earnings per share 5.65 pence); basic loss per share is 9.23 pence (H1 2012: earnings per share 0.44 pence).

In light of current operating performance, the Group will not be declaring an interim dividend for 2013 and is unlikely to declare dividends during 2014.

Discontinued operations, which represent the Group's North American business, delivered profit after tax of GBP13.3 million, which includes GBP10.4 million profit on the disposal of the business and GBP2.9 million profit after tax in relation to the trading results of the segment prior to disposal. Further detail is provided in note 8 to the condensed financial statements.

The Group's reported loss for the period is GBP2.6 million (H1 2012: profit GBP4.4 million), which reflects the total of continuing and discontinued operations.

Net funds at 30 June 2013 were GBP38.8 million, an increase of GBP25.2 million from our position at 31 December 2012, due principally to the disposal of the North American business, the net proceeds of which were used to part repay the existing bank facility.

KEY PERFORMANCE INDICATORS

 
                                             Six months ended         Year ended 
                           Six months ended      30 June 2012   31 December 2012 
Continuing operations          30 June 2013     (restated)(1)      (restated)(1) 
New assistance income 
 (GBP millions) (see 
 table below)                          14.0              21.6               43.9 
=========================  ================  ================  ================= 
Annual renewal rate (%)                71.3              75.3               73.5 
=========================  ================  ================  ================= 
Live policies (millions) 
 (see table below)                      7.9              10.1                9.1 
=========================  ================  ================  ================= 
Cost/income ratio (%)                    74                60                 61 
=========================  ================  ================  ================= 
Operating (loss)/profit 
 margin (%)(2)                        (3.5)              10.3                9.7 
                           ----------------  ----------------  ----------------- 
 

1. Continuing operations have been restated to reflect the North American operation as discontinued.

   2.   Underlying operating (loss)/profit as a percentage of revenue. 
 
New assistance income    Six months ended  Six months ended         Year ended 
 (GBP millions)              30 June 2013      30 June 2012   31 December 2012 
Retail products                       5.1               7.2               14.9 
=======================  ================  ================  ================= 
Packaged and wholesale                8.9              14.4               29.0 
                         ----------------  ----------------  ----------------- 
Total                                14.0              21.6               43.9 
                         ----------------  ----------------  ----------------- 
 
 
                             Six months ended  Six months ended         Year ended 
Live policies (millions)         30 June 2013      30 June 2012   31 December 2012 
Retail assistance policies                4.4               5.6                5.0 
===========================  ================  ================  ================= 
Retail insurance policies                 0.4               0.6                0.5 
===========================  ================  ================  ================= 
Packaged and wholesale 
 policies                                 3.2               3.9                3.7 
                             ----------------  ----------------  ----------------- 
Total                                     7.9              10.1                9.1 
                             ----------------  ----------------  ----------------- 
 

New assistance income for the half year decreased 35% to GBP14.0 million. The decline is principally due to reduced Packaged Account and Airport Angel sales in the UK, which reflects lost contracts in the period.

The Group annual renewal rate at 71.3%, calculated on a moving annual total basis, has declined from 73.5% at 31 December 2012. This is the result of the expected decline in Card Protection and Identity Protection renewal rates in the UK due to a combination of changes in the renewal process implemented in late 2012, continued adverse publicity surrounding the Group and general economic factors in the UK. However, notwithstanding the impact of these factors, the UK rate is beginning to stabilise.

The live policy base is 1.2 million lower than reported at 31 December 2012, mostly reflecting the loss of the RBS MPI contract in the UK when it expired in March 2013. Outside of the UK the policy base has declined marginally.

The cost/income ratio has increased from 60% to 74% due largely to the UK as a result of declining Card Protection and Identity Protection renewal revenue and increasing direct costs attached to our wholesale MPI, partly offset by a reducing overhead base following the redundancy programme in 2012.

As expected, the underlying operating margin at the half year has moved from a profit in 2012 to a loss of 3.5% (H1 2012: profit 10.3%). This movement is due to a decline in Card Protection and Identity Protection renewal revenue and reduced wholesale margins in the UK as a result of increased direct costs.

REGIONAL PERFORMANCE

Northern Europe

Operating in the UK, Ireland, Germany and Turkey; Northern Europe, which accounts for 79% of Group half year revenue, continued to be impacted by a challenging operating environment primarily as a result of restricted sales and reduced Card Protection and Identity Protection renewal revenues in the UK and loss of Business Partner contracts. Revenue has decreased 30% on a constant currency basis compared to the same period in 2012 to GBP79.2 million (H1 2012: GBP113.6 million) resulting in an underlying operating loss for the half year to GBP6.3 million (H1 2012: profit GBP10.4 million).

In the UK, as a consequence of the challenging operating environment revenue for the six months to 30 June 2013 declined 33% due to the impact of reduced Card Protection and Identity Protection renewal revenue and reduced MPI revenue following the loss of the T-Mobile and RBS contracts in October 2012 and March 2013 respectively. This combination has resulted in a much reduced operational scale in the UK and subsequently, a significant restructuring programme has recently been completed.

Within the UK business, we have implemented a new organisation structure in order to reduce our costs in line with our current circumstances. This has also resulted in a reduction in the number of roles in the UK, including senior management. Shaun Astley-Stone, interim UK Managing Director, has now stepped down following completion of a planned handover period. The UK operation has transitioned from our previous framework of four strategic business units to two strategic business units focused on insurance (intermediation and underwriting) and assistance products (including Airport Angel) respectively, each led by a General Manager.

The Santander (UK) contract for the provision of benefits and services relating to Packaged Accounts in the UK will cease from October 2013, as previously indicated. This will result in reduced revenue from the fourth quarter of 2013 and significantly lower revenue and profit for the Packaged Account business in the UK in 2014 and beyond.

Revenue reduced in our Airport Angel business due to the loss of a significant Business Partner in the period. Our focus continues to be to develop the product offering and grow the customer base to support future revenue growth. We were pleased to secure a new contract in the first half of 2013.

Our revenue performance in Ireland, Germany and Turkey has developed in line with our expectations during the period.

Home 3, the Group's joint venture with Mapfre Asistencia has developed at a slower rate than anticipated. In view of the requirement to reposition the business model and review of the Group's core propositions, the Group is currently reviewing the strategic fit of this joint venture.

Southern Europe and Latin America

Operating in Spain, Italy, Portugal, France, Brazil and Mexico; Southern Europe & Latin America, which accounts for 17% of Group half year revenue, has continued the trends reflective of the challenging operating environment, primarily in the Eurozone. Revenue has decreased 17% on a constant currency basis compared to the same period in 2012 to GBP17.2 million (H1 2012: GBP20.0 million). Reflective of the operating environment and as a result of the UK VVOP restrictions which had an impact in Italy, Portugal and Spain, underlying operating profit has consequently declined to GBP3.8 million (H1 2012: GBP4.6 million), 20% lower on a constant currency basis. The Group has implemented changes to reduce the impact of these restrictions which has included obtaining local authorisation to sell insurance products. We were pleased to confirm relationships with new Business Partners, including Samsung in Italy providing MPI, and in addition have launched new campaigns in Spain. Our performance in Latin America has realised revenue growth in Mexico and market entry activities continued in Brazil.

Asia Pacific

Asia Pacific, which represents 3% of Group half year revenue, operates in Hong Kong, Singapore, Malaysia, India and China. Revenue reduced marginally, by 1% on a constant currency basis compared to the same period in 2012 at GBP3.3 million (H1 2012: GBP3.3 million). Operating losses reduced on a constant currency basis by 14% to GBP0.7 million (H1 2012: GBP0.8 million), although the development of this region continues to be impacted by challenging trading conditions.

North America

Disposal

On 3 May 2013 the Group completed the sale of its North American business for a total cash consideration of GBP26.1 million ($40 million) to AmTrust, a Delaware corporation and wholly owned subsidiary of AmTrust Financial Services, Inc.

TOTAL CUSTOMER REDRESS AND ASSOCIATED COSTS

 
                              H1 2013     2012    2011   Total 
                                GBP'm    GBP'm   GBP'm   GBP'm 
Redress of CPP direct sales       1.4      8.4     7.7    17.5 
                              -------  -------  ------  ------ 
Other redress                     0.5      5.8     2.1     8.4 
                              -------  -------  ------  ------ 
Complaints redress                0.5      2.7       -     3.2 
                              -------  -------  ------  ------ 
Regulatory penalties(1)             -      8.5     2.0    10.5 
                              -------  -------  ------  ------ 
Advisor fees                        -      9.4     5.1    14.5 
                              -------  -------  ------  ------ 
Total                             2.4     34.8    16.9    54.0 
                              -------  -------  ------  ------ 
 

1. GBP2.0 million of which has been paid and GBP8.5 million is recognised in current and non-current payables

The Group has incurred expenditure on, and provided for, customer redress and associated costs and regulatory penalties. The total cost is currently estimated to be GBP54.0 million, of which GBP51.7 million has been recognised in prior periods. GBP20.7 million of the provision within the balance sheet has already been utilised. The remaining provision at 30 June 2013 is GBP24.8 million, with GBP21.0 million estimated as the remaining cost of the customer redress element of the overall provision.

TAXATION

Our effective tax rate at the half year is negative 35.9% (H1 2012: 60.1%) as a result of UK trading losses and overseas trading profits which cannot be offset. In addition to this, the de-recognition of a deferred tax asset in respect of capital allowances in the UK has further increased the charge as the Group does not expect taxable profits to arise within the UK in the immediate future. Similarly, no deferred tax asset has been recognised on surplus taxable losses arising in the period. All taxable profit has been generated in overseas territories.

BALANCE SHEET, FINANCING AND CASH FLOW

 
                                     June 2013  December 2012 
                                         GBP'm          GBP'm 
Non-current assets                        26.3           33.2 
-----------------------------------  ---------  ------------- 
Assets held for sale                         -           20.0 
===================================  =========  ============= 
Other current assets                     100.2          109.8 
                                     ---------  ------------- 
                                         100.2          129.8 
===================================  =========  ============= 
Provisions                              (26.5)         (29.0) 
===================================  =========  ============= 
Bank loan                               (23.8)         (43.4) 
===================================  =========  ============= 
Other current liabilities               (66.3)         (66.5) 
===================================  =========  ============= 
Liabilities associated with assets 
 held for sale                               -          (7.1) 
                                     ---------  ------------- 
                                       (116.6)        (146.0) 
                                     ---------  ------------- 
Net current liabilities                 (16.4)         (16.2) 
                                     ---------  ------------- 
Non-current liabilities                  (4.0)          (7.2) 
                                     ---------  ------------- 
Total net assets                           5.9            9.7 
                                     ---------  ------------- 
 

At the balance sheet date, the Group has consolidated net assets of GBP5.9 million, a decrease from the position at the 31 December 2012 due to the losses recognised in the period. Net assets held for sale are GBPnil (31 December 2012: GBP12.9 million) reflecting the disposal of the North American business on 3 May 2013. Provisions of GBP26.5 million (31 December 2012: GBP29.0 million) are predominantly for customer redress and associated costs. It is anticipated that the provision will be fully utilised within twelve months. Bank loans have reduced to GBP23.8 million (31 December 2012: GBP43.4 million), reflecting an GBP18.5 million repayment in the period funded principally by the disposal of the North American business.

On 31 July 2013, the Group confirmed new financing arrangements totalling approximately GBP36.0 million. The arrangement comprises GBP13.0 million being provided by a three year extension of the debt facility to 31 July 2016 and approximately GBP23.0 million being provided through a twelve month deferral of future commission payments to certain Business Partners, with repayment due on 31 July 2017. The agreements, of which the commission deferral is subordinate to the bank facility, are subject to certain covenants and events of default as announced on 31 July 2013. There is a significant risk that trading and customer redress uncertainties could impact the Group's ability to comply with the terms of these agreements.

As a result of the financing arrangement noted above, the shape of the balance sheet is changing post 30 June 2013. The bank loan of GBP23.8 million (GBP25.0 million debt net of GBP1.2 million debt issue costs) disclosed in current liabilities has now been replaced by a GBP13.0 million non-current liability representing the three year facility. The commission deferral agreement will result in the incremental build-up of a non-current liability as the commissions are deferred on a monthly basis over a period of twelve months to June 2014. The new financing arrangements will therefore, result in current borrowings being replaced by non-current borrowings, reflecting the medium term stability the arrangement provides.

Net finance costs for the half year have increased by GBP1.3 million to GBP1.9 million, reflecting the amortisation of GBP1.3 million (H1 2012: GBP0.4 million) debt issue costs in the period and GBP0.3 million arrangement fee in relation to the two week facility extension in April 2013.

The Group had net funds of GBP38.8 million at 30 June 2013 an increase from GBP13.6 million at 31 December 2012, as a result of net disposal proceeds from the North American business and favourable working capital movements, partially offset by fees paid in relation to the refinancing arrangements. The Group's insurance business maintains cash deposits for solvency purposes which were GBP21.8 million (H1 2012: GBP22.8 million) at 30 June 2013. The working capital requirement has reduced by GBP14.2 million (H1 2012: increase GBP10.2 million) during the period reflecting the conclusion of certain Packaged Account and wholesale contracts and settlement of associated balances along with a reduction in the Group's insurance balances.

CONTINGENT LIABILITIES

There remains material uncertainty in some of the Group's operations and the industry in which it operates in the UK. The uncertainties include possible industry-wide action by the FCA with regard to products that the UK business sells together with the thematic review conducted by the FCA into MPI products, which could result in claims or other matters being raised against the Group.

The Directors have considered the above matters and have decided no definitive conclusions can be formed at this stage. Therefore, there is no provision of any related contingent liabilities. Further detail is provided in note 15 to the condensed financial statements.

RELATED PARTY TRANSACTIONS

Related party transactions, comprise transactions with our Home 3 joint venture, an agreement to reimburse certain costs incurred by Mr Hamish Macgregor Ogston CBE, incentive arrangements with certain North America employees in relation to the disposal of the North American business and remuneration of key management personnel. These related party transactions are disclosed in note 17 to the condensed financial statements. There have been no material changes to the related party transactions described in our 2012 Annual Report and Accounts.

RISKS AND UNCERTAINTIES

The Group's risk management framework is designed to identify and assess the likelihood and consequences of risk and to manage the actions necessary to mitigate their impact.

Set out below are the known principal risks and uncertainties which could have a material impact on the Group together with the corresponding mitigating actions that have been taken. Additional risks not currently known, or which are currently regarded as immaterial, could also affect future performance.

Financial risks

Risk:Liquidity/Capital.

Status:High risk; Improving from year end.

Nature of risk and potential impact:

There remains uncertainty as to the total amount payable under the past business review programme through the proposed Scheme. This, together with the on-going regulatory restrictions in respect of regulated sales in the UK, continues to place constraints on the Group's cash flow.

There is a risk that trading and customer redress uncertainties could impact the Group's ability to comply with the terms of the borrowing facilities. Further detail on the risk is provided in the going concern statement.

Mitigation:

The Group has considerably reduced its cost base following the restructure programme announced on 16 May 2013 and has introduced new controls to ensure that all expenditure is necessary and timed appropriately. These measures are to ensure that the Group is able to comply with the terms of the new financing arrangements.

Market risks

Risk:Economic and political.

Status:Medium risk; No change from year end.

Nature of risk and potential impact:

The Group operates in a number of countries including some in the Eurozone. This means that the Group is exposed to economic, political and business risks such as global recession, sudden regulatory change, currency controls and volatility of taxes.

Mitigation:

The Group Executive Committee ("GEC") and Group Operations Committee ("GOC") monitor macro-economic trends, industry specific and internal indicators.

Operating in diversified geographic markets mitigates the risk of over-exposure to any one country.

Risk:Competitive markets.

Status:Medium risk; No change from year end.

Nature of risk and potential impact:

The Group operates in a very competitive market place where customer decisions are typically based on quality, price and service. On-going media speculation may also result in customers seeking alternative suppliers for their insurance and assistance service requirements.

Mitigation:

The GEC closely monitors market activity.

The Group's strategy is to place the customer at the heart of its consideration of any potential developments.

The Group constantly seeks new distribution partners and conducts research and strategy planning towards innovative product development.

Operational risks

Risk:Regulatory.

Status:High risk; Reduced from year end.

Nature of risk and potential impact:

Although the Group has worked closely to address issues identified by the FCA, there can be no certainty the FCA will not seek to pursue further action against parts of the Group.

Improved controls in our UK business have identified further areas for improvement around systems, processes and business rules. It is possible that as our improved governance process and policies are rolled out across our overseas territories, similar weaknesses to those already known in the UK may be identified.

Mitigation:

The management are in constant communication with the FCA with a view to concluding the necessary outstanding actions.

The UK business has worked closely with the FCA on a series of agreed improvement activities and continues to work on an improvement programme that is expected to extend into 2014.

At the same time the Board recognises the need to continue to improve its oversight of activities in the territories outside the UK and has already taken steps to ensure that it has improved management information. During the second half of 2013, a new self-certification programme will be introduced to demonstrate compliance with a set of Group wide operational standards.

Risk: Key Supplier Contracts.

Status:Medium risk; Reduced from year end.

Nature of risk and potential impact:

The Group places considerable reliance on external suppliers for the fulfilment of services. Due to the nature of the operations there are occasions where the Group has an exposure to, and is at risk from the failure of a single supplier.

Mitigation:

The Group has taken the opportunity to improve its controls and where possible consider ways to mitigate the risks posed by exposure to a single supplier. This has included identifying and contracting with alternative suppliers.

Risk:Business Partner Retention/Attraction.

Status:High risk; No change from year end.

Nature of risk and potential impact:

The reputational damage arising from the publicity of the regulatory actions in the UK and in addition, the sales restrictions as a result of the VVOP in the UK and its impact on EEA jurisdictions may result in increased difficulty to retain commercial relationships or create new partnerships. This may have a detrimental impact on anticipated future revenue.

Mitigation:

With three year refinancing secured, the Board and senior management team are working on a new strategy for the UK that includes the development of new innovative products, new market sectors and diversified channels to market.

Risk:Data Security.

Status:Medium risk; No change from year end.

Nature of risk and potential impact:

The nature of the Group's business means that either the Group or its key Business Partners retain a considerable amount of sensitive data on behalf of its customers. Any breach of data security may result in a significant adverse impact on customers and damage to the reputation of the Group.

Mitigation:

The Group has a programme of work to support the implementation of solutions which meet PCI DSS standards.

Risk:People & Resources.

Status:High risk; Increased from year end.

Nature of risk and potential impact:

In order to reduce costs and align resources to the restructured business model, the Group has implemented a redundancy programme in the first half of 2013. This, together with attrition due to uncertainty around the future of the Group, has placed increased workload on those people who remain. In addition, changes to the Board and senior management may result in a period of uncertainty and further loss of business knowledge.

Mitigation:

The Directors have in place a monitoring system to understand the impact on the Group and its employees to ensure that the Group continues to improve its customer centricity and improved operational efficiency.

GOING CONCERN

In reaching their view on the preparation of the Group's financial statements on a going concern basis, the Directors are required to consider whether the Group can continue in operational existence for the foreseeable future.

The Group has made progress since the release of the Annual Report and Accounts in April 2013. The Group has agreed new financing arrangements for a total of approximately GBP36 million, with GBP13 million being provided by a three year extension of the debt facility to 31 July 2016 and approximately GBP23 million being provided through a twelve month deferral of commission payments to certain Business Partners, with repayment due on 31 July 2017. The disposal of the North American business has been completed with the net disposal proceeds being used to repay part of the debt facility. Additionally measures taken by the Group to address its cost base, such as redundancy programmes in the UK in 2012 and 2013, closure of the Chesterfield site in the UK in May 2013, a streamlining of the Group's organisational structure and other cost saving initiatives, such as reductions in capital expenditure, have had and will continue to have a beneficial impact on the Group's overhead base.

Nevertheless, in spite of this progress a level of uncertainty remains. The Directors have considered the risks and uncertainties facing the Group, which include trading, customer redress and liquidity, together with actions taken by the Directors to address them. In this assessment the Directors have, amongst other things, taken the following into consideration:

Operational and trading matters

-- The Group's business activities, together with the factors likely to affect its future development, performance and position are set out in the Chief Executive Officer's review. The trading results, particularly in the UK have been and will continue to be adversely affected by the agreement of the Group's subsidiaries Card Protection Plan Ltd ("CPPL") and Homecare Insurance Limited ("HIL") with the FCA to the VVOPs in November 2012. Amongst other requirements, the VVOPs do not permit CPPL or HIL to make new sales of regulated retail products. CPPL and HIL make up the majority of the Group's sales in the UK and in certain EEA countries specifically Italy, Ireland and Portugal. In addition, the CPPL past business review exercise agreed with the FCA, together with the associated publicity, will have an adverse impact on the Group's ability to generate new business and renew business with existing customers.

-- As noted above, the Group has taken a number of actions to align its operations with the reduced size of its business, particularly in the UK. There is a risk that following implementation of these initiatives, operational resources may be impacted adversely in the short term, preventing the business from continuing to operate effectively.

Regulatory issues and customer redress uncertainties

-- The potential impact of customer redress on the continued resources which may be required by the business, including a number of assumptions around the customer response rates within a past business review exercise. There is a risk that the response rates may reach a level which cannot be funded under the revised funding arrangements. Although the Scheme has been formalised, it is not certain that the Scheme will proceed.

-- The Directors have identified and disclosed contingent liabilities which are detailed in note 15 of the condensed financial statements. These contingencies relate to uncertainty in some of the Group's operations and the industry in which it operates in the UK. These include possible industry-wide action by the FCA with regard to products that the UK business sells together with a thematic review conducted by the FCA into Mobile Phone Insurance products which could result in other claims or matters being raised against the Group. However, at present the FCA has not expressed any final view and as a result the Directors have determined that no definitive conclusions can be formed at this stage.

Uncertainties relating to liquidity

-- As noted above, the Group has agreed to a financing arrangement for approximately GBP36 million, comprising a GBP13 million extension to the bank debt facility and approximately GBP23 million debt via future Business Partner commission deferral. The extended debt facility is subject to a number of financial covenants, which include a covenant relating to a maximum level of response rates in a past business review exercise. The Business Partner commission deferral agreement, although subordinate, provides substantially the same security as that granted under the bank debt facility. There is a risk that response rates in a past business review exercise or continued business performance result in the Group being unable to satisfy the covenants, which could lead to the lending banks or Business Partners seeking repayment of the facility or exercising their right to security over assets.

-- The financial position of the Group, its cash flows and liquidity position are described in the Financial and Operating Review. The Group's liquidity has been impacted by the requirement to fund redress and the CPPL and HIL VVOPs which restrict the disposition of their assets, which has resulted in significant cash balances being held and maintained in these entities.

Given the possible impact of trading and customer redress uncertainties, and the effect this could have on compliance with the terms of the borrowing facilities, there is material uncertainty that casts significant doubt as to the Group's ability to continue as a going concern, and therefore it may be unable to realise its assets and discharge its liabilities in the normal course of business.

However, having considered the above uncertainties and all the available information, the Directors have a reasonable expectation that the Group has adequate resources to continue in operational existence for the foreseeable future and accordingly the Directors have continued to adopt the going concern basis in preparing the condensed financial statements.

On behalf of the Board

   Paul Stobart                                                    Shaun Parker 
   Chief Executive Officer                                    Chief Financial Officer 

21 August 2013

CONDENSED FINANCIAL STATEMENTS

CONSOLIDATED INCOME STATEMENT

 
                                                                                    6 months ended 
                                                               6 months ended         30 June 2012          Year ended 
                                                                 30 June 2013    restated (note 2)    31 December 2012 
                                                                      GBP'000              GBP'000             GBP'000 
                                                        Note      (Unaudited)          (Unaudited)           (Audited) 
 Continuing operations 
  Revenue                                                              99,705              136,904             269,869 
  Cost of sales                                                      (63,871)             (81,083)           (162,295) 
 
 Gross profit                                                          35,834               55,821             107,574 
 Administrative expenses 
                                                              ---------------  -------------------  ------------------ 
  Exceptional items                                      4            (6,231)             (11,788)            (43,942) 
  Other administrative expenses                                      (39,101)             (41,617)            (80,902) 
 
 Total administrative expenses                                       (45,332)             (53,405)           (124,844) 
  Share of loss of joint venture                                        (226)                (156)               (477) 
 Operating (loss)/profit 
                                                              ---------------  -------------------  ------------------ 
 Operating (loss)/profit before exceptional items                     (3,493)               14,048              26,195 
                                                              ---------------  -------------------  ------------------ 
 
 
 Operating (loss)/profit after exceptional items                      (9,724)                2,260            (17,747) 
  Investment revenues                                                     185                  298                 580 
  Other gains and losses                                                    -                    -               (891) 
  Finance costs                                                       (2,113)                (897)             (1,869) 
 
 (Loss)/profit before taxation                                       (11,652)                1,661            (19,927) 
  Taxation                                               5            (4,181)                (999)             (1,474) 
 
 (Loss)/profit for the period from continuing 
  operations                                                         (15,833)                  662            (21,401) 
                                                              ---------------  -------------------  ------------------ 
 Discontinued operations 
  Profit for the period from discontinued operations     8             13,257                3,786               4,171 
                                                              ---------------  -------------------  ------------------ 
 (Loss)/profit for the period                                         (2,576)                4,448            (17,230) 
                                                              ---------------  -------------------  ------------------ 
 
 Attributable to: 
  Equity holders of the Company                                       (2,576)                4,535            (17,118) 
  Non-controlling interests                                                 -                 (87)               (112) 
                                                              ---------------  -------------------  ------------------ 
                                                                      (2,576)                4,448            (17,230) 
                                                              ---------------  -------------------  ------------------ 
 
 Basic (loss)/earnings per share: 
  Continuing operations                                  7             (9.23)                 0.44             (12.42) 
  Discontinued operations                                7               7.73                 2.21                2.43 
                                                              ---------------  -------------------  ------------------ 
                                                                       (1.50)                 2.65              (9.98) 
                                                              ---------------  -------------------  ------------------ 
 Diluted (loss)/earnings per share: 
  Continuing operations                                  7             (9.23)                 0.43             (12.42) 
  Discontinued operations                                7               7.73                 2.16                2.43 
                                                              ---------------  -------------------  ------------------ 
                                                                       (1.50)                 2.60              (9.98) 
                                                              ---------------  -------------------  ------------------ 
 

CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME

 
                                                                                                            Year ended 
                                         6 months ended 30 June 2013   6 months ended 30 June 2012    31 December 2012 
                                                             GBP'000                       GBP'000             GBP'000 
                                                         (Unaudited)                   (Unaudited)           (Audited) 
 
  (Loss)/profit for the period                               (2,576)                         4,448            (17,230) 
 
 Items that may be reclassified 
 subsequently to profit or loss: 
  Exchange differences on translation 
   of foreign operations                                         264                           (8)               (616) 
  Currency translation differences 
  reclassified on disposal                                   (1,618)                             -                   - 
 
 Other comprehensive expenses for the 
  period net of taxation                                     (1,354)                           (8)               (616) 
                                        ----------------------------  ----------------------------  ------------------ 
 Total comprehensive (expense)/income 
  for the period                                             (3,930)                         4,440            (17,846) 
                                        ----------------------------  ----------------------------  ------------------ 
 Attributable to: 
  Equity holders of the Company                              (3,930)                         4,527            (17,734) 
  Non-controlling interests                                        -                          (87)               (112) 
                                        ----------------------------  ----------------------------  ------------------ 
                                                             (3,930)                         4,440            (17,846) 
                                        ============================  ============================  ================== 
 

CONSOLIDATED BALANCE SHEET

 
                                                                      30 June 2013   30 June 2012   31 December 2012 
                                                                           GBP'000        GBP'000            GBP'000 
                                                               Note    (Unaudited)    (Unaudited)          (Audited) 
 Non-current assets 
  Goodwill                                                      9            1,478         16,362              1,478 
  Other intangible assets                                       9           12,664         19,475             15,458 
  Property, plant and equipment                                 9           12,186         13,640             13,316 
  Investment in joint venture                                                    -              -                  - 
  Deferred tax asset                                                             7          1,961              2,902 
                                                                     -------------  -------------  ----------------- 
                                                                            26,335         51,438             33,154 
                                                                     -------------  -------------  ----------------- 
 Current assets 
  Insurance assets                                                           9,774         36,143             27,241 
  Inventories                                                                  312            331                299 
  Trade and other receivables                                               27,517         36,895             29,034 
  Cash and cash equivalents                                     10          62,554         51,205             53,198 
 
                                                                           100,157        124,574            109,772 
 Assets classified as held for sale                             8                -              -             20,007 
                                                                     -------------  -------------  ----------------- 
                                                                           100,157        124,574            129,779 
                                                                     -------------  -------------  ----------------- 
 Total assets                                                              126,492        176,012            162,933 
                                                                     -------------  -------------  ----------------- 
 Current liabilities 
  Insurance liabilities                                                    (6,823)        (8,276)            (7,525) 
  Income tax liabilities                                                   (2,817)        (2,467)            (2,379) 
  Trade and other payables                                                (56,665)       (68,836)           (56,587) 
  Bank loans                                                    11        (23,768)       (43,225)           (43,408) 
  Provisions                                                    12        (26,532)       (20,339)           (28,967) 
 
                                                                         (116,605)      (143,143)          (138,866) 
                                                                     -------------  -------------  ----------------- 
 Liabilities directly associated with assets held for sale      8                -              -            (7,130) 
                                                                     -------------  -------------  ----------------- 
                                                                         (116,605)      (143,143)          (145,996) 
                                                                     -------------  -------------  ----------------- 
 Net current liabilities                                                  (16,448)       (18,569)           (16,217) 
                                                                     -------------  -------------  ----------------- 
 Non-current liabilities 
  Deferred tax liabilities                                                   (745)          (832)              (716) 
  Trade and other payables                                                 (3,250)              -            (6,500) 
                                                                     -------------  -------------  ----------------- 
                                                                           (3,995)          (832)            (7,216) 
                                                                     -------------  -------------  ----------------- 
 Total liabilities                                                       (120,600)      (143,975)          (153,212) 
                                                                     -------------  -------------  ----------------- 
 Net assets                                                                  5,892         32,037              9,721 
                                                                     =============  =============  ================= 
 Equity 
  Share capital                                                 13          17,118         17,109             17,111 
  Share premium account                                                     33,293         33,299             33,297 
  Merger reserve                                                         (100,399)      (100,399)          (100,399) 
  Translation reserve                                                          486          2,448              1,840 
  Equalisation reserve                                                       8,140          7,188              7,984 
  ESOP reserve                                                              11,708         11,856             11,638 
  Retained earnings                                                         35,546         60,787             38,250 
                                                                     -------------  -------------  ----------------- 
 Total equity attributable to equity holders of the company                  5,892         32,288              9,721 
  Non-controlling interests                                                      -          (251)                  - 
                                                                     -------------  -------------  ----------------- 
 Total equity                                                                5,892         32,037              9,721 
                                                                     =============  =============  ================= 
 

CONSOLIDATED STATEMENT OF CHANGES IN EQUITY

 
                                      Share                                                                                                               Non- 
                        Share       premium          Merger       Translation       Equalisation          ESOP       Retained                      controlling          Total 
                      capital       account         reserve           reserve            reserve       reserve       earnings          Total          interest         equity 
                      GBP'000       GBP'000         GBP'000           GBP'000            GBP'000       GBP'000        GBP'000        GBP'000           GBP'000        GBP'000 
 6 months ended 
  30 June 2013 
  (Unaudited) 
 At 1 January 2013     17,111        33,297       (100,399)             1,840              7,984        11,638         38,250          9,721                 -          9,721 
 
 Total 
  comprehensive 
  income                    -             -               -           (1,354)                  -             -        (2,576)        (3,930)                 -        (3,930) 
 
 Movement on 
  equalisation 
  reserve                   -             -               -                 -                156             -          (156)              -                 -              - 
 Current tax charge 
  on equalisation 
  reserve movement          -             -               -                 -                  -             -             36             36                 -             36 
 Equity settled 
  share based 
  payment charge            -             -               -                 -                  -            70              -             70                 -             70 
 Exercise of share 
  options                   7           (4)               -                 -                  -             -            (8)            (5)                 -            (5) 
 At 30 June 2013       17,118        33,293       (100,399)               486              8,140        11,708         35,546          5,892                 -          5,892 
                     ========      ========      ==========      ============      =============      ========      =========      =========      ============      ========= 
 6 months ended 
  30 June 2012 
  (Unaudited) 
 At 1 January 2012     17,106        32,300       (100,399)             2,456              6,423        11,606         56,824         27,316             (164)         27,152 
 
 Total 
  comprehensive 
  income                    -             -               -               (8)                  -             -          4,535          4,527              (87)          4,440 
 
 Movement on 
  equalisation 
  reserve                   -             -               -                 -                765             -          (765)              -                 -              - 
 Current tax charge 
  on equalisation 
  reserve movement          -             -               -                 -                  -             -            193            193                 -            193 
 Equity settled 
  share based 
  payment                   -             -               -                 -                  -           253              -            253                 -            253 
 Exercise of share 
  options                   3           (1)               -                 -                  -           (3)              -            (1)                 -            (1) 
 At 30 June 2012       17,109        33,299       (100,399)             2,448              7,188        11,856         60,787         32,288             (251)         32,037 
                     ========      ========      ==========      ============      =============      ========      =========      =========      ============      ========= 
 Year ended 
  31 December 2012 
  (Audited) 
 At 1 January 2012     17,106        33,300       (100,399)             2,456              6,423        11,606         56,824         27,316             (164)         27,152 
 
 Total 
  comprehensive 
  income                    -             -               -             (616)                  -             -       (17,118)       (17,734)             (112)       (17,846) 
 
 Movement on 
  equalisation 
  reserve                   -             -               -                 -              1,561             -        (1,561)              -                 -              - 
 Current tax charge 
  on equalisation 
  reserve movement          -             -               -                 -                  -             -            382            382                 -            382 
 Equity settled 
  share based 
  payment charge            -             -               -                 -                  -            34              -             34                 -             34 
 Deferred tax on 
  share based 
  payment charge            -             -               -                 -                  -             -            (1)            (1)                 -            (1) 
 Exercise of share 
  options                   5           (3)               -                 -                  -           (2)              -              -                 -              - 
 Adjustment arising 
  from change in 
  non-controlling 
  interest                  -             -               -                 -                  -             -          (276)          (276)               276              - 
 At 31 December 
  2012                 17,111        33,297       (100,399)             1,840              7,984        11,638         38,250          9,721                 -          9,721 
                     ========      ========      ==========      ============      =============      ========      =========      =========      ============      ========= 
 
 

CONSOLIDATED CASH FLOW STATEMENT

 
                                                                   6 months ended   6 months ended          Year ended 
                                                            Note     30 June 2013     30 June 2012    31 December 2012 
                                                                          GBP'000          GBP'000             GBP'000 
                                                                      (Unaudited)      (Unaudited)           (Audited) 
 
 Net cash from operating activities                          14            11,279              509              11,086 
 
 Investing activities 
   Interest received                                                          196              303                 589 
   Purchases of property, plant and equipment                               (240)          (1,028)             (2,485) 
   Purchases of intangible assets                                         (1,677)          (2,461)             (3,807) 
   Cash consideration in respect of sale of discontinued 
   operations                                                              26,086                -                   - 
   Costs associated with disposal of discontinued 
    operations                                                            (4,841)                -               (905) 
   Cash disposed of with discontinued operations                          (3,731)                -                   - 
   Investment in joint venture                                              (226)            (156)               (477) 
 
 Net cash generated by / (used in) investing activities                    15,567          (3,342)             (7,085) 
                                                                  ---------------  ---------------  ------------------ 
 
 Financing activities 
   Repayment of bank loans                                               (18,500)                -                   - 
   Interest paid                                                            (529)            (735)             (1,520) 
   Cost of refinancing                                                    (2,724)                -                   - 
   Issue of ordinary share capital                                              3                2                   2 
 
 Net cash used in financing activities                                   (21,750)            (733)             (1,518) 
                                                                  ---------------  ---------------  ------------------ 
 Net increase / (decrease) in cash and cash equivalents                     5,096          (3,566)               2,438 
 
  Effect of foreign exchange rate changes                                     423            (153)               (372) 
  Cash and cash equivalents at start of period                             57,035           54,924              54,924 
 
 Cash and cash equivalents at end of period                                62,554           51,205              57,035 
                                                                  ===============  ===============  ================== 
 
 
 
 Analysed as: 
  Continuing operations      10   62,544   46,704   53,198 
  Discontinued operations              -    4,501    3,837 
 
                                  62,544   51,205   57,035 
                                 =======  =======  ======= 
 

NOTES TO THE CONDENSED FINANCIAL STATEMENTS

   1    General information 

The information for the year ended 31 December 2012 does not constitute statutory accounts as defined under Section 434 of the Companies Act 2006. A copy of the statutory financial accounts for that year has been delivered to the Registrar of Companies. The Auditor, Deloitte LLP, reported on these financial statements; their report was unqualified, but contained an emphasis of matter paragraph referring to material uncertainties relating to the Group's ability to continue as a going concern in the light of operational and trading uncertainties; regulatory issues and customer redress uncertainties; and uncertainties relating to liquidity and funding; as well as material uncertainties in relation to the quantification of the provision in relation to customer redress and possible future contingent expenditures. The report of the auditors on these financial statements did not contain statements under s498 (2) or (3) of the Companies Act 2006.

   2    Accounting policies 

Basis of preparation

This unaudited condensed consolidated interim financial information for the six months ended 30 June 2013 has been prepared in accordance with the Disclosure and Transparency Rules ("DTR") of the Financial Conduct Authority and with IAS 34 'Interim Financial Reporting' as adopted by the European Union.

This condensed consolidated financial information should be read in conjunction with the Annual Report and Financial Statements ("the Financial Statements") for the year ended 31 December 2012, which have been prepared in accordance with International Financial Reporting Standards (IFRSs) as adopted by the European Union.

The condensed consolidated interim financial information was approved for release on 21 August 2013.

In preparing the condensed consolidated interim financial information the comparative amounts for the six months ended 30 June 2012 have been restated to reflect the North American operation as discontinued.

In the current financial year, the Group has adopted the amendments to IAS 1 "Presentation of Items of Other Comprehensive Income", IAS 19 (revised 2011) "Employee Benefits" and IFRS 13 "Fair Value Measurement". The adoption of these standards has not had any material impact on the Group. Otherwise, the same accounting policies, presentation and methods of computation are followed in the condensed set of financial statements as applied in the Group's latest annual audited financial statements.

The amendments to IAS 1 require items of other comprehensive income to be grouped by those items that will be reclassified subsequently to profit or loss and those that will never be reclassified, together with their associated income tax. The amendments have been applied retrospectively, and hence the presentation of items of comprehensive income has been restated to reflect the change. The effect of these changes is evident from the condensed consolidated statement of comprehensive income.

Going concern

The Directors have considered the Group's business activities and financial resources, together with the principal risks, uncertainties and other factors likely to affect its future development, performance and position. Having taken account of these factors the Directors have, at the time of approving the condensed financial statements, a reasonable expectation that the Group has adequate resources to continue in operational existence for the foreseeable future. For this reason they continue to adopt the going concern basis in preparing the condensed financial statements. Further details of the Directors' assessment are set out in the Financial and Operating Review.

   3    Segmental analysis 

Segment revenues and performance for the current and comparative periods have been as follows:

 
                                            Northern     Southern       Asia      Total 
                                              Europe       Europe    Pacific 
                                                        and Latin 
                                                          America 
 Six months ended 30 June 2013               GBP'000      GBP'000    GBP'000    GBP'000 
  (Unaudited) 
 Continuing operations 
 Revenue - external sales                     79,186       17,236      3,283     99,705 
                                           ---------  -----------  ---------  --------- 
 
 Regional operating (loss)/profit 
  before exceptional items and 
  joint ventures                             (6,343)        3,814      (738)    (3,267) 
                                           ---------  -----------  --------- 
 
 Exceptional items (note 4)                                                     (6,231) 
 Share of loss of joint venture                                                   (226) 
                                                                              --------- 
 Operating loss after exceptional 
  items and joint ventures                                                      (9,724) 
 Investment revenues                                                                185 
 Finance costs                                                                  (2,113) 
                                                                              --------- 
 Loss before taxation                                                          (11,652) 
 Taxation                                                                       (4,181) 
                                                                              --------- 
 Loss for the period from continuing 
  operations                                                                   (15,833) 
                                                                              --------- 
 Discontinued operations 
 Profit for the period from discontinued 
  operations (note 8)                                                            13,257 
                                                                              --------- 
 Loss for the period                                                            (2,576) 
                                                                              ========= 
 
 
                                       Northern         Southern       Asia      Total 
                                         Europe       Europe and    Pacific 
                                                   Latin America 
 Six months ended 30 June 2012          GBP'000          GBP'000    GBP'000    GBP'000 
  -restated (note 2) (Unaudited) 
 Continuing operations 
 Revenue - external sales               113,566           20,043      3,295    136,904 
                                      ---------  ---------------  ---------  --------- 
 
 Regional operating profit / 
  (loss) before exceptional items 
  and joint ventures                     10,443            4,574      (813)     14,204 
                                      ---------  ---------------  --------- 
 
 Exceptional items (note 4)                                                   (11,788) 
 Share of loss of joint venture                                                  (156) 
                                                                             --------- 
 Operating profit after exceptional 
  items and joint ventures                                                       2,260 
 Investment revenues                                                               298 
 Finance costs                                                                   (897) 
                                                                             --------- 
 Profit before taxation                                                          1,661 
 Taxation                                                                        (999) 
                                                                             --------- 
 Profit for the period from 
  continuing operations                                                            662 
                                                                             --------- 
 Discontinued operations 
 Profit for the period from 
  discontinued operations (note 
  8)                                                                             3,786 
                                                                             --------- 
 Profit for the period                                                           4,448 
                                                                             ========= 
 
 
                                          Northern         Southern       Asia      Total 
                                            Europe       Europe and    Pacific 
                                                      Latin America 
 Year ended 31 December 2012               GBP'000          GBP'000    GBP'000    GBP'000 
  (Audited) 
 Continuing operations 
 Revenue - external sales                  225,775           37,550      6,544    269,869 
                                         ---------  ---------------  ---------  --------- 
 
 Regional operating profit / 
  (loss) before exceptional items 
  and joint ventures                        19,669            8,110    (1,107)     26,672 
                                         ---------  ---------------  --------- 
 
 Exceptional items (note 4)                                                      (43,942) 
 Share of loss of joint venture                                                     (477) 
                                                                                --------- 
 Operating loss after exceptional 
  items and joint ventures                                                       (17,747) 
 Investment revenues                                                                  580 
 Other gains and losses                                                             (891) 
 Finance costs                                                                    (1,869) 
 Loss before taxation                                                            (19,927) 
 Taxation                                                                         (1,474) 
                                                                                --------- 
 Loss for the year from continuing 
  operations                                                                     (21,401) 
                                                                                --------- 
 Discontinued operations 
 Profit for the year from discontinued 
  operations (note 8)                                                               4,171 
                                                                                --------- 
 Loss for the year                                                               (17,230) 
                                                                                ========= 
 

For the purposes of resource allocation and assessing performance, operating costs and revenues are allocated to the regions in which they are earned or incurred. The above does not reflect additional annual net charges of central costs of GBP1,542,000 presented within Northern Europe in the tables above which has been charged to other regions for statutory purposes.

Segmental assets

 
                                               30 June 2013   30 June 2012   31 December 2012 
                                                    GBP'000        GBP'000            GBP'000 
                                                (Unaudited)    (Unaudited)          (Audited) 
 
 Northern Europe                                    115,715        138,347            127,732 
 Southern Europe and Latin America                    6,886          7,947              8,244 
 Asia Pacific                                         2,406          1,873              2,570 
 
 
 Total segment assets                               125,007        148,167            138,546 
 Assets relating to discontinued operations               -          9,522              7,783 
 Unallocated assets                                   1,485         18,323             16,604 
 
 
 Consolidated total assets                          126,492        176,012            162,933 
 
 

Goodwill, deferred tax and investments in joint ventures are not allocated to segments.

Revenues from major products

 
                                              6 months ended 30       6 months ended 30           Year ended 
                                                      June 2013               June 2012     31 December 2012 
                                                        GBP'000                 GBP'000              GBP'000 
                                                    (Unaudited)             (Unaudited)            (Audited) 
 Continuing operations 
 Retail assistance policies                              61,801                  86,237              163,766 
 Retail insurance policies                               16,411                  20,751               41,174 
 Packaged and wholesale policies                         20,719                  26,279               56,649 
 Non-policy revenue                                         774                   3,637                8,280 
                                          ---------------------   ---------------------   ------------------ 
 Total continuing operations                             99,705                 136,904              269,869 
 Discontinued operations                                 15,634                  26,005               49,802 
                                                        115,339                 162,909              319,671 
                                          =====================   =====================   ================== 
 
 

Major product streams are disclosed on the basis monitored by the Board of Directors. For the purpose of this product analysis, "retail assistance policies" are those which may be insurance backed but contain a bundle of assistance and other benefits; "retail insurance policies" are those which protect against a single insurance risk; "packaged and wholesale policies" are those which are provided by Business Partners to their customers in relation to an on-going product or service which is provided for a specified period of time; "non-policy revenue" are those which are not in connection with providing an on-going service to policyholders for a specified period of time.

Geographical information

The Group operates across a wide number of territories, of which the UK and Spain are considered individually material. Revenue from external customers and non-current assets (excluding investments in joint ventures and deferred tax) by geographical location are detailed below.

 
                                       External revenues                          Non-current assets 
                           ----------------------------------------- 
                                             6 months                     6 months      6 months 
                               6 months         ended     Year ended         ended         ended     Year ended 
                               ended 30       30 June    31 December       30 June       30 June    31 December 
                              June 2013          2012           2012          2013          2012           2012 
                                GBP'000       GBP'000        GBP'000       GBP'000       GBP'000        GBP'000 
                            (Unaudited)   (Unaudited)      (Audited)   (Unaudited)   (Unaudited)      (Audited) 
 Continuing operations 
 UK                              71,637       106,290        211,186        24,328        34,999         28,159 
 Spain                           10,650        11,896         21,620           508           510            529 
 Other                           17,418        18,718         37,063         1,492           990          1,564 
                           ------------  ------------  -------------  ------------  ------------  ------------- 
 Total continuing 
  operations                     99,705       136,904        269,869        26,328        36,499         30,252 
 Discontinued operations         15,634        26,005         49,802             -        12,978         12,481 
 
                                115,339       162,909        319,671        26,328        49,477         42,733 
                           ============  ============  =============  ============  ============  ============= 
 
   4    Exceptional items 
 
 
                                                                                                            Year ended 
                                        6 months ended 30 June 2013   6 months ended 30 June 2012     31 December 2012 
                                                            GBP'000                       GBP'000              GBP'000 
                                                        (Unaudited)                   (Unaudited)            (Audited) 
 
 Customer redress and associated 
  costs                                                       2,350                         7,495               26,273 
 Regulatory penalties                                             -                             -                8,500 
 Restructuring costs                                          3,926                         4,097                4,874 
 Strategic project costs                                       (45)                             -                  388 
 Impairment of goodwill and 
  intangible assets                                               -                             -                3,711 
 Legacy scheme share based payments                               -                           196                  196 
 Exceptional items included in 
  operating (loss)/profit                                     6,231                        11,788               43,942 
 Tax on exceptional items                                         -                       (2,851)              (5,663) 
                                       ----------------------------  ----------------------------  ------------------- 
 Total exceptional items after tax                            6,231                         8,937               38,279 
                                       ============================ 
 

The GBP2,350,000 customer redress and associated costs in the six month period relate to the further costs estimated to compensate customers and professional fees associated with a customer redress exercise.

The GBP3,926,000 restructuring costs in the six month period relate to redundancy programmes and associated costs across the Group, along with costs associated with the closure of the Chesterfield office. The majority of this cost is recognised in the UK.

The tax credit arising in respect of these items is GBPnil (H1 2012: GBP2,851,000) as a result of no tax relief being available due to surplus tax losses existing in the UK Group.

   5    Taxation 

Tax for the six month period is charged at negative 35.9% (six months ended 30 June 2012; 60.1%, year ended 31 December 2012: negative 7.4%), a result of UK trading losses and overseas trading profits which cannot be offset. In addition to this, the de-recognition of a deferred tax asset in respect of capital allowances in the UK has further increased the charge as the Group does not expect taxable profits to arise within the UK in the immediate future. No deferred tax asset has been recognised on surplus taxable losses arising in the period. The 2013 full year rate may vary from this due to the territory mix of future 2013 profits.

   6    Dividends 

The Directors have not proposed an interim dividend for 2013.

   7    (Loss)/earnings per share 

Basic and diluted (loss)/earnings per share have been calculated in accordance with IAS 33 "Earnings per Share". Underlying (loss)/earnings per share have also been presented in order to give a better understanding of the performance of the business.

 
 
                                                                             Continuing     Discontinued 
    Six months ended 30 June 2013 (Unaudited)                                operations       operations         Total 
    (Loss)/earnings                                                             GBP'000          GBP'000       GBP'000 
 
 (Loss)/earnings for the purposes of basic and diluted earnings 
  per share                                                                    (15,833)           13,257       (2,576) 
 Exceptional items (net of tax)                                                   6,231         (10,398)       (4,167) 
 
 (Loss)/earnings for the purposes of underlying basic and diluted 
  earnings per share                                                            (9,602)            2,859       (6,743) 
 
    Number of shares                                                                                            Number 
                                                                                                           (thousands) 
 
 Weighted average number of ordinary shares for the purposes of basic 
  and diluted (loss)/earnings 
  per share                                                                                                    171,515 
 
 
    (Loss)/earnings per                                                      Continuing     Discontinued 
    share                                                                    operations       operations         Total 
                                                                                  Pence            Pence         Pence 
    Basic and diluted (loss)/earnings per share: 
   Basic and diluted shares                                                      (9.23)             7.73        (1.50) 
    Basic and diluted underlying (loss)/earnings per share: 
   Basic and diluted shares                                                      (5.60)             1.67        (3.93) 
 
 
 
 
Six months ended 30 June 2012 (Unaudited)                  Continuing operations  Discontinued operations        Total 
Earnings                                                                 GBP'000                  GBP'000      GBP'000 
 
Earnings for the purposes of basic and diluted earnings 
 per share                                                                   749                    3,786        4,535 
Exceptional items (net of tax)                                             8,937                        -        8,937 
Earnings for the purposes of underlying basic and diluted 
 earnings per share                                                        9,686                    3,786       13,472 
 
Number of shares                                                                                                Number 
                                                                                                           (thousands) 
Weighted average number of ordinary shares for the 
 purposes of basic earnings per share                                                                          171,439 
Effect of dilutive potential ordinary shares: share 
 options                                                                                                         3,112 
Weighted average number of ordinary shares for the 
 purposes of diluted earnings per share                                                                        174,551 
 
Earnings per share                                         Continuing operations  Discontinued operations        Total 
                                                                           Pence                    Pence        Pence 
Basic and diluted earnings per share: 
  Basic shares                                                              0.44                     2.21         2.65 
  Diluted shares                                                            0.43                     2.16         2.60 
Basic and diluted underlying earnings per share: 
  Basic shares                                                              5.65                     2.21         7.86 
  Diluted shares                                                            5.55                     2.16         7.72 
 
 
 
                                                                          Continuing    Discontinued 
Year ended 31 December 2012 (Audited)                                     operations      operations         Total 
(Loss)/earnings                                                              GBP'000         GBP'000       GBP'000 
 
(Loss)/earnings for the purposes of basic and diluted earnings per 
 share                                                                      (21,289)           4,171      (17,118) 
Exceptional items (net of tax)                                                38,279           2,608        40,887 
Earnings for the purposes of underlying basic and diluted earnings per 
 share                                                                        16,990           6,779        23,769 
 
Number of shares                                                                                            Number 
                                                                                                       (thousands) 
Weighted average number of ordinary shares for the purposes of basic 
 and diluted (loss)/earnings 
 per share                                                                                                 171,457 
Effect of dilutive potential ordinary shares on underlying 
 earnings: share options                                                                                     4,095 
Weighted average number of ordinary shares for the purposes of 
 underlying diluted earnings 
 per share                                                                                                 175,552 
 
(Loss)/earnings                                                           Continuing    Discontinued 
per share                                                                 operations      operations         Total 
                                                                               Pence           Pence         Pence 
Basic and diluted (loss)/earnings per share: 
  Basic and diluted shares                                                   (12.42)            2.43        (9.98) 
Basic and diluted underlying earnings per share: 
  Basic shares                                                                  9.91            3.95         13.86 
  Diluted shares                                                                9.68            3.86         13.54 
 
 
 
   8    Discontinued operations 

On 3 May 2013, the Group completed the sale of CPPNA Holdings Inc. and its subsidiaries, which carried out all of the Group's North American operations. The gross consideration on disposal was fixed at GBP26.1 million ($40 million). The effect of the disposal is as follows:

 
                                                            6 months ended 
                                                              30 June 2013 
                                                                   GBP'000 
                                                               (Unaudited) 
Proceeds                                                            26,086 
Net assets sold                                                   (14,042) 
Costs associated with disposal                                     (3,264) 
Currency translation differences reclassified on disposal            1,618 
 
Profit on disposal                                                  10,398 
 

Profit from discontinued operations comprises the following:

 
                            6 months ended  6 months ended         Year ended 
                              30 June 2013    30 June 2012   31 December 2012 
                                   GBP'000         GBP'000            GBP'000 
                               (Unaudited)     (Unaudited)          (Audited) 
 
Revenue                             15,634          26,005             49,802 
Cost of sales                      (7,962)        (14,139)           (26,578) 
Gross profit                         7,672          11,866             23,224 
Administrative expenses            (3,902)         (6,708)           (13,138) 
Operating profit                     3,770           5,158             10,086 
Investment revenues                     10               5                  9 
Finance costs                            -            (18)               (18) 
Profit before taxation               3,780           5,145             10,077 
Taxation                             (921)         (1,359)            (3,191) 
Profit after tax                     2,859           3,786              6,886 
Profit/(loss) on disposal           10,398               -            (2,715) 
Total profit                        13,257           3,786              4,171 
 

Operating results for the 6 months ended 30 June 2013 reflects the trading performance of the North American business up to the disposal date, being 3 May 2013. Comparative information reflects a complete six month and twelve month period respectively.

Following the sale of the North American operation, the Group has no assets or liabilities classified as held for sale. The major classes of assets and liabilities of the North American operation held for sale at 31 December 2012 were as follows:

 
                                         Year ended 
                                   31 December 2012 
                                            GBP'000 
                                          (Audited) 
Assets 
Non-current assets 
Goodwill                                     11,934 
Other intangible assets                         204 
Property, plant and equipment                   343 
Deferred tax asset                              290 
                                             12,771 
Current assets 
Trade and other receivables                   3,399 
Cash and cash equivalents                     3,837 
                                              7,236 
Total assets held for sale                   20,007 
 
Liabilities 
Current liabilities 
Trade and other payables                    (6,530) 
Income tax liabilities                        (469) 
                                            (6,999) 
Non-current liabilities 
Other creditors                               (131) 
                                              (131) 
Total liabilities held for sale             (7,130) 
Net Assets held for sale                     12,877 
 
   9    Tangible and intangible assets 
 
                                            Goodwill  Other intangible assets  Property, plant and equipment     Total 
                                             GBP'000                  GBP'000                        GBP'000   GBP'000 
Six months ended 30 June 2013 (Unaudited) 
 
Carrying amount at 1 January 2013              1,478                   15,458                         13,316    30,252 
 
Additions                                          -                      810                            131       941 
Disposals                                          -                    (113)                           (45)     (158) 
Depreciation / amortisation                        -                  (3,486)                        (1,285)   (4,771) 
Exchange adjustments                               -                      (5)                             69        64 
 
Carrying amount at 30 June 2013                1,478                   12,664                         12,186    26,328 
 
Six months ended 30 June 2012 (Unaudited) 
 
Carrying amount at 1 January 2012             16,521                   22,626                         14,473    53,620 
 
Additions                                          -                    1,360                            687     2,047 
Disposals                                          -                     (64)                            (2)      (66) 
Depreciation / amortisation                        -                  (4,458)                        (1,543)   (6,001) 
Exchange adjustments                           (159)                       11                             25     (123) 
 
Carrying amount at 30 June 2012               16,362                   19,475                         13,640    49,477 
 
Year ended 31 December 2012 (Audited) 
 
Carrying amount at 1 January 2012             16,521                   22,626                         14,473    53,620 
 
Additions                                          -                    3,549                          2,177     5,726 
Disposals                                          -                    (519)                           (28)     (547) 
Depreciation / amortisation                        -                  (8,750)                        (2,898)  (11,648) 
Exchange adjustments                           (539)                    (103)                           (65)     (707) 
Impairment                                   (2,570)                  (1,141)                              -   (3,711) 
Transfer to assets classified as held for 
 sale                                       (11,934)                    (204)                          (343)  (12,481) 
 
Carrying amount at 31 December 2012            1,478                   15,458                         13,316    30,252 
 

10 Cash and cash equivalents

Cash and cash equivalents of GBP62,554,000 includes cash deposits maintained by the Group's insurance businesses for solvency purposes of GBP21,779,000 (H1 2012: GBP22,839,000). The terms of the VVOPs agreed with the FCA restrict the disposition of assets within the UK's regulated entities CPPL and HIL. Cash balances held within CPPL and HIL which cannot be distributed to the wider Group, without FCA approval, amounts to GBP29,829,000. This restricted cash although unavailable to distribute to the wider Group, is available to the regulated entity in which it exists including for operational and customer redress purposes. Since the balance sheet date the Group's restricted cash balances have reduced following FCA approval to release GBP12,000,000 of the balance held in CPPL to part repay the extended bank facility.

11 Bank loans

 
                                 30 June 2013  30 June 2012  31 December 2012 
                                      GBP'000       GBP'000           GBP'000 
                                  (Unaudited)   (Unaudited)         (Audited) 
 
Repayments due within one year         25,000        43,500            43,500 
Less: unamortised issue costs         (1,232)         (275)              (92) 
 
Bank loans due within one year         23,768        43,225            43,408 
 

The Group has extended the term of the existing bank facility for a period of three years to 31 July 2016, further details are provided in note 16.

The bank facility is secured by fixed and floating charges on certain assets of the Group.

12 Provisions

 
                                               Cash settled      Customer redress 
                                                share based        and associated   Restructuring 
                                                   payments                 costs           costs      Total 
                                                    GBP'000               GBP'000         GBP'000    GBP'000 
Six months ended 30 June 2013 
(Unaudited) 
 
At 1 January 2013                                         -                28,967               -     28,967 
 
Charged to the income statement                           -                 2,350           1,750      4,100 
Customer redress and associated costs 
 paid in the period                                       -               (6,535)               -    (6,535) 
 
At 30 June 2013                                           -                24,782           1,750     26,532 
 
Six months ended 30 June 2012 
(Unaudited) 
 
At 1 January 2012                                       894                14,778               -     15,672 
 
Charged to the income statement                           3                 7,495               -      7,498 
Customer redress and associated costs 
 paid in the period                                       -               (1,934)               -    (1,934) 
Loan notes repaid in the period                       (897)                     -               -      (897) 
 
At 30 June 2012                                           -                20,339               -     20,339 
 
Year ended 31 December 2012 (Audited) 
 
At 1 January 2012                                       894                14,778               -     15,672 
 
Charged to the income statement                           3                26,273               -     26,276 
Customer redress and associated costs 
 paid in the period                                       -              (12,084)               -   (12,084) 
Loan notes repaid in the period                       (897)                     -               -      (897) 
 
At 31 December 2012                                       -                28,967               -     28,967 
 
 

Provisions in respect of cash settled share based payments represent loan notes issued by employees to the Group. The loan notes became fully vested in March 2012 and were redeemed in full at that time.

The customer redress and associated cost provision comprises anticipated compensation payable to customers through a redress exercise and professional fees associated with the customer redress exercise. Customer redress and associated costs are expected to be settled within one year of the balance sheet date.

The restructuring cost provision relates to costs associated with restructuring programmes.

13 Share capital

Share capital at 30 June 2013 amounted to GBP17,118,000, having increased from GBP17,111,000 at 31 December 2012. During the period the Company issued 75,847 ordinary shares for cash consideration of GBP3,000 to option holders under its share option schemes.

14 Reconciliation of operating cash flows

 
                                                                                     6 months ended         Year ended 
                                                        6 months ended 30 June 2013    30 June 2012   31 December 2012 
                                                                            GBP'000         GBP'000            GBP'000 
                                                                        (Unaudited)     (Unaudited)          (Audited) 
 
(Loss)/profit for the period                                                (2,576)           4,448           (17,230) 
Adjustment for: 
Depreciation and amortisation                                                 4,771           6,001             11,648 
Equity settled share based payment expense                                       70             253                 34 
Impairment loss on goodwill and intangible assets                                 -               -              3,711 
Loss on disposal of property, plant and equipment                               158              62                135 
(Profit)/loss associated with disposal of discontinued 
 operation                                                                 (10,398)               -              2,715 
Share of loss of joint venture                                                  226             156                477 
Investment revenues                                                           (196)           (303)              (589) 
Other gains and losses                                                            -               -                891 
Finance costs                                                                 2,113             915              1,887 
Income tax expense                                                            5,102           2,358              4,665 
 
Operating cash flows before movement in working 
 capital                                                                      (730)          13,890              8,344 
(Increase) / decrease in inventories                                           (13)             (2)                 30 
Decrease / (increase) in receivables                                          1,575         (6,393)            (2,063) 
Decrease / (increase) in insurance assets                                    17,467        (11,591)            (2,689) 
(Decrease) / increase in payables                                           (1,677)           2,819                916 
Decrease in insurance liabilities                                             (702)           (602)            (1,353) 
(Decrease) / Increase in provisions                                         (2,435)           5,564             14,192 
 
Cash generated by operations                                                 13,485           3,685             17,377 
 
Exercise of share options                                                         -           (897)              (899) 
Income taxes paid                                                           (2,206)         (2,279)            (5,392) 
 
Net cash from operating activities                                           11,279             509             11,086 
 

15 Contingent liabilities

There can be no guarantee that the proposed solvent scheme of arrangement to redress customers will be approved by CPPL's creditors or sanctioned by the High Court, and what the consequences of this will be in relation to UK sales of the Group's Card Protection and Identity Protection products that are not within the scope of the Group's past business review.

It is unclear what, if any, action the FCA may wish to take in respect of any similar products available to the market from other providers. There can be no guarantee that the FCA will not seek to take action on a wider industry basis. Until such time as the FCA makes a determination on these issues, and the repercussions are understood for the industry as a whole, it is possible that other claims or matters may arise against the Group which could take a number of forms and therefore have a financial effect that cannot presently be estimated.

The FCA has undertaken a thematic review in relation to the sale of MPI products and the Group co-operated with the FCA as part of this project in relation to sales of MPI products by one of its companies. The thematic review considered if MPI is designed with the consumers interests in mind, and evaluated the sales, administration and claims handling process across a population of firms who have a significant market share. The FCA has not at present indicated that it will seek to take any regulatory action against the Group. Although the thematic review is now complete, the Directors cannot be certain that the FCA may not seek to take steps against the Group in the future relating to sales of MPI products and seek to require redress for customers who purchased MPI products.

In addition, the Group commissioned an independent report on the process used by one of its companies to sell MPI policies through voice channels. This report identified some potential failings and areas to improve in the sales process. The Group is in discussions with the FCA on this matter, but no conclusion can yet be formed on the outcome of these discussions.

The Directors have considered the probability of such claims or matters crystallising, and as a result do not deem them probable enough to recognise a provision.

16 Events after the balance sheet date

On the 31 July 2013 the Group announced that it had agreed new borrowing facilities to refinance the Group for a period of three years with its existing lenders and an agreement with certain Business Partners to defer payment of commission that would otherwise become due over the twelve months up to 30 June 2014 for a period of up to four years. The new financing arrangements together represent a value of approximately GBP36 million to the Group.

The total amount available under the extended bank facility has been reduced to GBP13 million and has been agreed for a term of three years falling due for repayment on 31 July 2016. The extended facility contains covenants and events of default, as announced on 31 July 2013. In addition to this the Group has granted security in favour of the lenders on substantially similar terms to the previous facility.

The total amount of commission to be deferred under the commission deferral agreement is expected to be approximately GBP23 million by 30 June 2014, with repayment due on 31 July 2017. This agreement, although subordinate to the bank facility, provides the participating Business Partners with security over CPPL in substantially similar form and terms as the extended bank facility.

17 Related party transactions

Transactions with joint ventures

The Group has undertaken the following transactions with its joint venture entity, Home 3 Assistance Limited ("Home 3"):

 
                                                                                                          Year ended 
                                         6 months ended 30 June 2013  6 months ended 30 June 2012   31 December 2012 
                                                             GBP'000                      GBP'000            GBP'000 
                                                         (Unaudited)                  (Unaudited)          (Audited) 
 
 Costs rechargeable to Home 3 incurred 
  by the Group                                                   139                          163                743 
 Balance receivable from Home 3                                1,789                        1,945              2,565 
 
 

Amounts receivable from Home 3 include GBP1,700,000 (H1 2012: GBP1,700,000) of subordinated loan notes, GBP1,200,000 of which fall due for repayment on 30 December 2013 and GBP500,000 falls due for repayment on 31 May 2014. The subordinated loan notes have been accounted for as an investment in Home 3 with losses fully recognised against the balance.

On 23 March 2013 the Group entered into an agreement with Mr Hamish Macgregor Ogston CBE to reimburse on demand any legal fees, costs and expenses which Mr Hamish Macgregor Ogston CBE has incurred or may be incurred on his behalf in relation to the refinancing activities of the Group. The aggregate amount of costs to be reimbursed by the Group is limited to GBP470,000.

In contemplation of the disposal of CPPNA Holdings Inc., and in order to incentivise and retain certain key employees of the North American companies, agreements were entered into with certain key employees in October 2012 ("the Arrangements"). The key employees who entered into the Arrangements included David Pearce and Gregory Mazza who are directors of CPP North America LLC, a subsidiary of CPPNA Holdings Inc.

The Arrangements provided (amongst other things) for the payment of a 'sale' retention bonus of approximately 1.5 times annual salary in the event the disposal was consummated prior to 1 July 2013. Under the terms of the Arrangements, the aggregate amount payable is $465,000 in the case of David Pearce and $312,000 in the case of Gregory Mazza.

Remuneration of key management personnel

The remuneration of the Directors and Senior Management Team, who are the key management personnel of the Group, is set out below:

 
                                                6 months ended   6 months ended          Year ended 
                                                  30 June 2013     30 June 2012    31 December 2012 
                                                       GBP'000          GBP'000             GBP'000 
                                                   (Unaudited)      (Unaudited)           (Audited) 
 
   Short term employee benefits                          2,149            2,220               3,782 
   Post employment benefits                                 90              128                 229 
   Termination benefits                                    977              323                 684 
   Share based payments                                   (69)               58                (91) 
 
                                                         3,147            2,729               4,603 
 
 
 

DIRECTORS' RESPONSIBILITIES STATEMENT

We confirm that to the best of our knowledge:

a) The condensed financial statements have been prepared in accordance with IAS 34 "Interim Financial Reporting"

b) The Chief Executive Officer's report and Financial and Operating report together include a fair review of the information required by DTR 4.2.7R (indication of important events during the first six months and description of principal risks and uncertainties for the remaining six months of the year); and

c) The Financial and Operating report includes a fair review of the information required by DTR 4.2.8R (disclosure of related parties' transactions and changes therein).

By order of the Board

   Paul Stobart                                                                          Shaun Parker 

Chief Executive Officer Chief Financial Officer

21 August 2013

CAUTIONARY STATEMENT

This Half Year Report has been prepared solely to provide additional information to shareholders as a body to meet the relevant requirements of the UK Listing Authority's Disclosure and Transparency Rules. The Half Year Report should not be relied on by any other party or for any other purpose.

The Half Year Report contains certain forward-looking statements. These statements are made by the directors in good faith based on the information available to them up to the time of approval of the Half Year Report but such statements should be treated with caution due to the inherent uncertainties, including both economic and business risk factors, underlying any such forward-looking information. Subject to the requirements of the UK Listing Authority's Disclosure and Transparency Rules and Listing Rules, CPP undertakes no obligation to update these forward-looking statements and it will not publicly release any revisions it may make to these forward-looking statements that may result from events or circumstances arising after the date of this Half Year Report.

The Half Year Report has been prepared for the Group as a whole and therefore gives greater emphasis to those matters which are significant to CPPGroup Plc and its subsidiary undertakings when viewed as a whole.

INDEPENDENT REVIEW REPORT TO CPPGROUP PLC

We have been engaged by the company to review the condensed set of financial statements in the half-yearly financial report for the six months ended 30 June 2013 which comprises the consolidated income statement, the consolidated statement of comprehensive income, the consolidated balance sheet, the consolidated statement of changes in equity, the consolidated cash flow statement and related notes 1 to 17. We have read the other information contained in the half-yearly financial report and considered whether it contains any apparent misstatements or material inconsistencies with the information in the condensed set of financial statements.

This report is made solely to the company in accordance with International Standard on Review Engagements (UK and Ireland) 2410 "Review of Interim Financial Information Performed by the Independent Auditor of the Entity" issued by the Auditing Practices Board. Our work has been undertaken so that we might state to the company those matters we are required to state to it in an independent review report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company, for our review work, for this report, or for the conclusions we have formed.

Directors' responsibilities

The half-yearly financial report is the responsibility of, and has been approved by, the directors. The directors are responsible for preparing the half-yearly financial report in accordance with the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority.

As disclosed in note 2, the annual financial statements of the group are prepared in accordance with IFRSs as adopted by the European Union. The condensed set of financial statements included in this half-yearly financial report has been prepared in accordance with International Accounting Standard 34, "Interim Financial Reporting," as adopted by the European Union.

Our responsibility

Our responsibility is to express to the Company a conclusion on the condensed set of financial statements in the half-yearly financial report based on our review.

Scope of review

We conducted our review in accordance with International Standard on Review Engagements (UK and Ireland) 2410 "Review of Interim Financial Information Performed by the Independent Auditor of the Entity" issued by the Auditing Practices Board for use in the United Kingdom. A review of interim financial information consists of making inquiries, primarily of persons responsible for financial and accounting matters, and applying analytical and other review procedures. A review is substantially less in scope than an audit conducted in accordance with International Standards on Auditing (UK and Ireland) and consequently does not enable us to obtain assurance that we would become aware of all significant matters that might be identified in an audit. Accordingly, we do not express an audit opinion.

Conclusion

Based on our review, nothing has come to our attention that causes us to believe that the condensed set of financial statements in the half-yearly financial report for the six months ended 30 June 2013 is not prepared, in all material respects, in accordance with International Accounting Standard 34 as adopted by the European Union and the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority.

In forming our review conclusion on the condensed financial statements in the Half Year Report, we have considered the adequacy of the disclosure made in the Financial and Operating Review, and in notes 1 and 15 to the condensed financial statements concerning operational and trading uncertainties; regulatory issues and customer redress uncertainties; uncertainties relating to liquidity and funding; and the Group's ability to continue as a going concern in the light of these factors. This disclosure includes material uncertainties in relation to the quantification of the provision in relation to customer redress and possible future contingent expenditures for which reliable estimates cannot be made.

The total financial impact of these matters is subject to significant uncertainty in that they are dependent upon certain factors outside the control of the Group. These conditions indicate the existence of a material uncertainty which may cast doubt about the Group's ability to continue as a going concern and, therefore, that it may be unable to realise its assets and discharge its liabilities in the normal course of business.

Having considered these matters, the directors have concluded that it is appropriate to prepare these financial statements on a going concern basis. The financial statements do not include the adjustments that would result if the Group were unable to continue as a going concern. Our opinion is not qualified in respect of these matters.

Deloitte LLP

Chartered Accountants and Statutory Auditor

Leeds, United Kingdom

21 August 2013

This information is provided by RNS

The company news service from the London Stock Exchange

END

IR PBMMTMBATTMJ

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