Eckoh PLC Significant contract win via Capita (0210V)
25 January 2017 - 6:00PM
UK Regulatory
TIDMECK
RNS Number : 0210V
Eckoh PLC
25 January 2017
For immediate release 25 January 2017
Eckoh plc
("Eckoh" or the "Company")
Significant contract win with leading UK mobile operator
through Capita partnership
Eckoh (AIM: ECK), the global provider of secure payment products
and customer contact solutions, announces that it has secured a
significant new four-year contract with its UK channel partner,
Capita Customer Management ("Capita"), to provide its advanced call
management technology to a leading Mobile Virtual Network Operator
("MVNO").
Eckoh and Capita will collaborate to deliver EckohROUTE, which
offers contact centres cloud-based call distribution and
management, real-time dashboard reporting, self-service integration
and the flexibility to integrate with other systems. Hosted on
Eckoh's carrier-grade platform, the service will enable the client
to manage call delivery and distribution, emergency prompts,
emergency call delivery and opening times. Eckoh will initially
develop a number of self-service applications for the MVNO that
fully integrate with EckohROUTE. Eckoh's hosted platform will also
allow the client to fulfil its longer term customer self-service
functionality objectives.
Since the partnership was created in 2013, Eckoh has won three
new contracts via Capita, worth a total of GBP15.0m in revenues to
Eckoh over the life of those agreements, and this latest contract
further builds on this figure and the Company's successful
partnership. The service is planned to go live in the spring of
2017.
Nik Philpot, Chief Executive Officer at Eckoh, commented: "We
are delighted to be working with Capita on this significant new
customer contact solutions contract. With the deployment of our
sophisticated and proven call management solution, the client will
be able to offer an unparalleled, responsive customer self-service
experience. Today's announcement reinforces our market-leading
position in delivering call management infrastructure solutions as
well as demonstrating the value of our strategic channel partner
relationships."
- Ends -
For more information, please contact:
Eckoh plc
Nik Philpot, Chief Executive Officer Tel: 01442 458 300
Adam Moloney, Group Finance Director
www.eckoh.com
Buchanan
Sophie McNulty, Giles Sanderson, Stephanie Watson Tel: 020 7466
5000
www.buchanan.uk.com
N+1 Singer (Nomad & Joint Broker)
Shaun Dobson, Lauren Kettle Tel: 020 7496 3000
www.n1singer.com
Berenberg (Joint Broker)
Ben Wright, Chris Bowman, Amritha Murali Tel: 020 3207 7800
www.berenberg.de/en
About Eckoh plc
Eckoh is a global provider of secure payment products and
customer contact solutions, supporting an international client base
from its offices in the UK and US.
Our secure payments products, which include the patented
CallGuard, can be hosted in the Cloud or deployed on the client's
site and remove sensitive personal and payment data from contact
centres and IT environments. The products offer merchants a simple
and effective way to reduce the risk of fraud, secure sensitive
data and become compliant with the Payment Card Industry Data
Security Standards ("PCI DSS") and wider data security regulations.
Eckoh has been a PCI DSS Level One accredited Service Provider
since 2010, processing over $1bn in card payments annually.
Eckoh's customer contact solutions enable enquiries and
transactions to be performed on whatever device the customer
chooses, allowing organisations to increase efficiency, lower
operational costs and provide a true Omni-channel experience. We
also assist organisations in transforming the way that they engage
with their customers by providing support and transition services
as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of
vertical markets and includes government departments, telecoms
providers, retailers, utility providers and financial services
organisations.
More information at www.eckoh.com
This information is provided by RNS
The company news service from the London Stock Exchange
END
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