Netcall PLC £1.5m Contract Win
27 September 2016 - 4:01PM
RNS Non-Regulatory
TIDMNET
Netcall PLC
27 September 2016
27 September 2016
RNS Reach
NETCALL PLC
("Netcall", the "Company", or the "Group")
GBP1.5m Contract Win
Netcall plc (AIM: NET), a leading customer engagement software
provider, is pleased to announce that it has secured a minimum
GBP1.5 million contract with a FTSE 250 company. The company is an
existing customer of Netcall's business process automation product.
The new five year contract is for the delivery and use of Netcall's
Liberty omni-channel Contact Centre, Unified Communications,
Workforce Optimisation and Customer Experience Manager solutions.
Each module will be delivered using the Liberty Software as a
Service (SaaS) model.
Netcall's SaaS based Liberty solutions have been selected by the
customer as part of a major transformation project for their
existing contact centre and customer support infrastructure. They
will enable the customer to improve internal operations,
performance and productivity, bringing together multiple service
lines into a single virtual customer engagement platform, while
creating a better customer experience and driving competitive
differentiation.
The customer also recently signed a significant extension
agreement for Netcall's business process automation product which
will continue to run as a premise-based solution. This demonstrates
the Liberty platform's strength as a blended platform, catering for
both the rapidly growing SaaS market while continuing to provide
sophisticated solutions for customers requiring a premise-based
installation.
Henrik Bang, CEO of Netcall commented: "This is an excellent
example of the benefit to both Netcall and our customers of the
investment we have made in our Liberty platform; extending the
number of modules within Liberty as well adding greater cloud
capabilities. We have an extensive customer engagement suite, with
powerful multi-channel capabilities, capable of meeting the
requirements of leading businesses whether they require on-premise
or cloud-based solutions, or a blend of the two.
"We are delighted our customer has chosen to extend their
engagement with us and look forward to assisting them in executing
the next phase of their customer experience strategy."
For further enquiries, please contact:
Netcall plc Tel. +44 (0)
330 333 6100
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance
Director
finnCap Limited (Nominated Adviser Tel. +44 (0)
and Broker) 20 7220 0500
Stuart Andrews / James Thompson,
Corporate Finance
Tim Redfern, Corporate Broking
Alma PR Tel. +44 (0)
20 8004 4218
Caroline Forde / Hilary Buchanan
/ Robyn McConnachie
About Netcall plc
Netcall's software product suite provides end-to-end customer
engagement solutions, incorporating omni-channel contact centre,
workforce optimisation, business process management and case
management. The Netcall software platform helps organisations meet
the growing demands of their customers and prospects whilst
improving internal efficiencies, thereby increasing profitability
and customer satisfaction.
Netcall's customer base contains over 700 organisations in both
the private and public sectors. These include two thirds of the NHS
Acute Health Trusts, major telecoms operators such as BT and
leading organisations including Interflora, Lloyds Banking Group,
Cineworld, Axa, and British Sugar.
For further information, please consult the Netcall website:
www.netcall.com.
This information is provided by RNS
The company news service from the London Stock Exchange
END
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