TIDMTLY
Totally PLC
04 April 2023
REACH: non-regulatory announcement
04 April 2023
Totally plc
("Totally", the "Company" or the "Group")
Totally becomes the first provider to mobilise on the NHS Single
Virtual Contact Centre model
Totally plc (AIM: TLY), a leading provider of frontline
healthcare services, corporate fitness and wellbeing services
across the UK and Ireland, announces that it has fully mobilised
NHS England's new, flexible platform for delivering NHS 111
services and successfully delivered its first 100,000 calls.
Totally is the first and only provider in the country to fully
mobilise the mandated Single Virtual Contact Centre ("SVCC")
solution.
Totally is currently delivering NHS 111 resilience services on
behalf of NHS England. The successful, full, mobilisation on the
SVCC platform also enables the mobilisation of new, additional
contracts for the delivery of NHS 111 services to be undertaken at
the click of a button, strengthening Totally's position when
tendering for additional NHS 111 contracts.
The cloud-based model is a gold-standard platform for managing
NHS 111 calls and provides significant benefits to NHS England and
individual trusts' commissioning services, including:
-- Seamless call re-routing to Totally's network of health
advisors to support any trust within England as part of the NHS
resilience plan.
-- Real-time data on waiting times and call-handling capacity is
instantly available to commissioners, enabling additional capacity
to be accessed when needed.
-- Reduced onboarding costs and rapid mobilisation for new contracts at the click of a button.
-- Improved business continuity delivered through flexible cloud structure.
The system also decreases reliance on hardware and legacy
infrastructure, enabling agile working across multiple sites
including the ability to move seamlessly to a work from home model
if required.
Totally's 111 frontline workforce has answered more than 100,000
calls on the new platform since its launch in mid-February 2023 and
is now working on delivering additional benefits. These will
leverage performance data to maximise the number of calls that can
be accepted, whilst maintaining quality and increasing support to
staff after difficult calls.
Totally is a long-standing provider of regional NHS 111 services
and was recently awarded the contract as a national resilience
partner to the NHS. The national resilience plan, alongside the
SVCC mobilisation, provides additional flexible capacity, which can
be precisely targeted where and when needed, either to alleviate
demand spikes in specific localities or to increase capacity in the
national 111 infrastructure.
Wendy Lawrence, CEO of Totally, said:
"Totally has a proven track record in the delivery of NHS 111
services and we are delighted to be the first to have fully
mobilised the SVCC model, displaying our commitment to both
delivering NHS services and using innovative, new solutions to
improve patient care.
"SVCC mobilisation means that NHS England can send additional
calls to our service, knowing that we have the capacity to respond.
The days of blindly splitting call volumes over a range of
providers and hoping capacity exists to answer them are gone. As
the only provider presently on the platform, we have a unique
opportunity to support the NHS in a responsive and flexible way,
contributing to better care and better outcomes across all
healthcare services."
For further information, please contact:
Totally plc
Wendy Lawrence, Chief Executive
Bob Holt, Chairman 020 3866 3330
Allenby Capital Limited (Nominated Adviser
& Joint Corporate Broker)
Nick Athanas / Piers Shimwell (Corporate
Finance)
Amrit Nahal (Sales & Corporate Broking) 020 3328 5656
Canaccord Genuity Limited (Joint Corporate
Broker)
Bobbie Hilliam 020 7523 8000
Yellow Jersey PR
Sarah Hollins / Annabelle Wills / Jazmine
Clemens 020 3004 9512
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Notes to editors
Totally is a leading provider of healthcare and wellbeing
services across the UK and Ireland, working in partnership with the
NHS, other healthcare providers and corporate customers to help
address the challenges of increased demand for healthcare
services.
The Company is committed to pursuing a progressive buy-and-build
consolidation strategy within the fragmented healthcare market and
looks to capitalise on the attractive opportunities that its
disruptive service model offers to generate value to
shareholders.
Totally helps healthcare commissioners and hospitals ensure
patients can access the most appropriate care quickly and
efficiently by delivering quality urgent care services, such as NHS
111 and urgent treatment centres and elective care services, such
as community dermatology clinics and first contact practitioner.
Totally also delivers additional clinical capacity through
insourcing and outsourcing arrangements to trusts and hospitals
tackling growing waiting lists. Our corporate customer services
also play a role in reducing reliance on healthcare by promoting
healthy lifestyles and physical and mental health.
Totally Urgent Care
Totally Urgent Care is made up of Vocare and Greenbrook
Healthcare. Both businesses have a strong heritage. Vocare was
established in 1996 as Northern Doctors Urgent Care to provide
urgent care services in the North of England and continues to
deliver urgent treatment centres and GP Out of Hours services
across the North of England as well as national support for NHS
111. Greenbrook was established in 2006 and cares for NHS patients
across London and the home-counties through the delivery of urgent
treatment centres.
Totally Planned Care
Totally Planned Care is made up of About Health and Premier
Physical Healthcare. The businesses are focused on giving patients
access to the right care quickly, reducing pressure on other NHS
services and, ultimately, reducing waiting lists. About Health has
been delivering community-based specialist care with a focus on
delivering prompt assessment and treatment across the country since
2008. Premier Physical Healthcare, established in 2007, provides
high quality physiotherapy and podiatry to NHS patients, often
within a community GP practice, and to the prison service.
Pioneer Healthcare
Pioneer Healthcare was established in 2007 and has grown under
the direction of three senior NHS consultants. Pioneer delivers a
wide range of acute services to NHS patients, in partnership with
independent healthcare sector private hospitals across England, to
help the NHS reduce waiting lists whilst maintaining patient care
and quality. Pioneer can offer services through insourcing and
outsourcing agreements and through its Any Qualified Provider
status. Totally Healthcare, Totally's insourcing business, which
was launched in 2019 and previously made up Totally's insourcing
division, was incorporated into Pioneer in 2022 following its
acquisition.
Energy Fitness Professionals ("EFP")
EFP is a corporate fitness provider established in 1990 to
address a gap in the market for workplace fitness, which has grown
to offer a range of services covering workplace wellbeing. EFP
manages 58 gyms on behalf of its corporate customers, with more
than 11,500 members.
More information can be found at:
www.totallyplc.com
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