NEW YORK, October 16, 2014 /PRNewswire/ --
Hinduja Global Solutions Limited (referred to as "HGS" or the
"Company") (Listed on NSE & BSE India) has secured contracts
with leading CPG and Consumer Electronic Companies in the UK and
USA markets respectively to
provide unified consumer engagement services for their products and
services.
Firstly, the UK based CPG Company known for its Early Life
Nutrition, Waters and Fresh Dairy Products has collaborated with
HGS for multi-channel service that will be delivered over voice,
email and web chat with plans to introduce video chatting
capabilities in the future. The service will be delivered
from a 30 seat HGS Interaction Center located in West London, UK. HGS will provide domain
experts for the Early Life Nutrition business including qualified
midwives and nutritionists. As part of the service, HGS will
also handle complaint management and late night support for the
Early Life Nutrition line.
Secondly, a global Consumer Electronic Company headquartered in
Japan has awarded HGS USA the contract for launching a Consumer on
line Self-Help Portal.
In January 2014, HGS launched a
very successful multi-channel technical help desk solution for the
Consumer Electronic Company out of HGS's state-of-the-art facility
located in Alabang, Philippines.
Based on the merits of continued high performance, HGS is now
designing, building and managing their new Consumer Self-help
Portal providing videos, automated chat, Live Chat and Click to
Talk channels which are all part of the HGS Unified Consumer
Interaction Services.
Additionally, this company is launching a new product offering
soon and has asked HGS to help them prepare a multi-channel
(Service and Sales) contact center program for these new products,
services and accessories and will require additional FTE's and
automation.
Commenting on the new wins, Partha De
Sarkar, Chief Executive Officer, HGS said, "We are
delighted at being recognized as a leading service provider in the
multi-channel consumer care space. Today companies are looking for
capabilities that go beyond the traditional method, increasing
digital footprint of consumers have given rise to alternate methods
of problem solving. HGS has been quick to understand this shift in
the consumer mindset and thus has been working closely with clients
to make their customers happy. "
About HGS
HGS, part of the multi-billion dollar conglomerate Hinduja
Group, is a world leader in Customer Relationship and Business
Process Management, with a global footprint across North America, Latin
America, Europe,
Asia and Africa. With over three decades of experience
with some of the world's most recognized brands, it delivers the
best practices that drive exceptional results for its clients. Its
contact center solutions, back office transaction processing
services, domain analytics and process consulting solutions combine
operational excellence with functional expertise. It enjoys
"Preferred Partner" status with most of its major clients. HGS
currently serves 141 clients (excluding payroll processing clients)
across sectors like Healthcare & Insurance, Banking &
Financial Services, Consumer Products, and Telecommunications,
Technology & Media. Our global delivery network comprises of 59
centers employing over 26,800 people worldwide. HGS had a annual
revenue of $412 million in
FY2014.