COLT Telecom Selects CoManage TrueSource to Manage OSS Data Integrity, Improve Operations Productivity
18 November 2003 - 12:02AM
PR Newswire (US)
COLT Telecom Selects CoManage TrueSource to Manage OSS Data
Integrity, Improve Operations Productivity Fidelity-Backed
Pan-European Carrier Taps TrueSource to Enhance Network
Utilization, Contain Operation Expenses, Boost Service Management
PITTSBURGH, Nov. 17 /PRNewswire/ -- CoManage Corporation, the first
supplier of Network-Driven(TM) Data Integrity solutions for telecom
carriers, today announced that COLT Telecom has chosen CoManage
TrueSource to improve the data integrity of its Operations Support
Systems (OSS) and resource management processes. COLT, a leading
pan-European provider of business communication services, selected
TrueSource to enhance network visibility and increase the accuracy
of service management processes, producing a better overall service
experience for COLT's customers. TrueSource is the industry's first
Data Integrity Management software solution for improving the
quality of resource data in telecommunications carriers' OSS
databases. The system enables carriers to achieve detailed
understanding and more granular control over customer services and
the resources that support them. "CoManage's TrueSource solution
supports our mission of becoming the most responsive and
customer-focused telecoms provider in Europe," said Ken Starkey,
Chief Operations Officer of COLT. "TrueSource provides a foundation
of highly accurate data to drive our critical service management
processes and ensure network utilization is at its most efficient.
COLT is recognized across the industry for delivering some of COLT
customers with even faster service turn up, more rapid response to
repair requests and an enhanced experience." COLT, which has
network presence in 32 cities across 13 European countries, and is
backed by Fidelity Investments, will use TrueSource as the core of
a data integrity improvement project that will focus on reconciling
the carrier's extensive transport network with its inventory
management databases. This project will enable the carrier to base
its service fulfilment and assurance processes on highly accurate
data, promoting operational efficiency and higher network
utilisation. "Forward-thinking carriers like COLT understand the
importance of improving OSS data integrity and know how to use
operational efficiency as a competitive advantage," said Stephen
Davids, Regional Managing Director, Europe, CoManage UK Ltd.
"TrueSource will help COLT achieve its business goals by enabling
the carrier to make the most efficient use of resources while
maintaining the highest standards of service quality and customer
service." TrueSource combines the industry's most advanced
discovery engine with the most flexible reconciliation engine for
continually updating a carrier's inventory management systems and
other OSS databases with highly accurate information. With
TrueSource, carriers can: contain operations expenses caused by
provisioning fall out and rework; reduce unnecessary truck rolls;
accelerate repairs and trouble management; recapture stranded
assets and capacity; prevent revenue leakage; and cut unneeded
capital expenditures. About CoManage CoManage
(http://www.comanage.net/) is the first supplier of Network-Driven
Data Integrity Systems, helping carriers improve the accuracy of
data in their existing operations support systems (OSSs) for more
profitable service delivery. CoManage TrueSource is the first
system providing network and service auto-discovery, discrepancy
management and reconciliation. The system recovers lost network
equipment, prevents revenue leakage and improves the success rate
of operations processes, including provisioning. CoManage's
industry-leading solutions have captured numerous awards, including
the top prizes in new telecom management software in the SUPERQuest
awards competition and the OSS Excellence awards competition.
CoManage's global headquarters is in Pittsburgh, Pennsylvania, USA.
Its European headquarters is CoManage UK Ltd, London. More
information on CoManage and its products is available at
http://www.comanage.net/, or by calling +44 1252 851 871. About
COLT Telecom COLT Telecom Group plc is a leading pan-European
provider of business communications services. COLT has over 17,000
network services and Data Centre Solutions customers. The company
owns an integrated 20,000 kilometre network that directly connects
over 9,000 buildings in 32 major cities in 13 countries augmented
with points of presence in every business centre in Europe and
across the globe. COLT supplies customers across the full spectrum
of the finance, industry, service and government sectors with
unrivalled end-to-end network security, reliability and service.
COLT Telecom Group plc is listed on the London Stock Exchange
(CTM.L) and NASDAQ (COLT). Information about COLT and its products
and services can be found on the web at http://www.colt.net/.
Network-Driven is a trademark of CoManage Corporation. Contacts:
CoManage Corporation: CoManage UK Limited +44 1252 851 871
http://www.comanage.net/ COLT: Media Ben Starkie Weber Shandwick
for COLT Telecom Email: COLT Press Office: + 44 (0)7 017 100 100
Analysts and Investors John Doherty Director of Corporate
Communications COLT Telecom Group Email: DDI: +44 (0)20 7390 3681
DATASOURCE: CoManage Corporation CONTACT: CoManage UK Limited,
+44-1252-851-871, ; Media, Ben Starkie, Weber Shandwick for COLT
Telecom, , COLT Press Office, +44-7-017-100-100, Analysts and
Investors, John Doherty, Director of Corporate Communications, COLT
Telecom Group, , DDI, +44-20-7390-3681 Web site:
http://www.comanage.net/ http://www.colt.net/
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