Alongside accolades for staff service and business class
comfort, the carrier also celebrates a major safety milestone and
expanded service offerings
LONDON, June 25,
2024 /PRNewswire/ -- On June
24, SKYTRAX, the global airline and airport service
evaluator, unveiled the World Award 2024 in London, UK, with Hainan Airlines
receiving the prestigious SKYTRAX Five-Star Airline accolade for
its exceptional services and products for the thirteenth
consecutive year. The carrier also triumphs in three categories:
Best Airlines in China, Best
Airlines Staff Service in China,
and Best Business Class Comfort Amenities. Ding Yongzheng, Chairman
of HNA Aviation Group, attended the World Award Ceremony.
Edward Plaisted,
Chairman of Skytrax said: "We congratulate Hainan Airlines on the
fabulous achievement of winning the Best Airline in China award for a remarkable thirteenth time.
Their success in winning the Best Airline Staff Service in
China award is a great reward for
both the management and front-line staff of Hainan Airlines. Their
final award for the Best Business Class Airline Amenities
underlines the importance they place upon providing business class
customers with the highest comfort levels onboard flights."
Mr. Zhu Tao,
Chairman of Hainan Airlines said,"We are deeply honored to receive
three prestigious awards at the 2024 World Award. This recognition
is not only for Hainan Airlines' consistent efforts in product
innovation, but also for our staff. With forward looking concepts,
Hainan Airlines works on innovative service models by technology
and strives for eco-friendly operations. In the future, Hainan
Airlines will promote this honor through five-star service,
continuously pursuing excellence to provide travelers with safer,
more convenient, comfortable, and environmentally friendly travel
experiences."
Since joining the Liaoning Fangda Group, Hainan Airlines has
begun a new chapter in its growth trajectory. By the end of
February 2024, the airline had
achieved a significant milestone of 10 million consecutive safe
flight hours, earning the prestigious "Flight Safety Diamond Award" from the Civil Aviation
Administration of China (CAAC).
Hainan Airlines has also intensified its route recovery efforts,
expanding its route network and enhancing its service offerings.
Its commitment to safe, efficient, and high-quality aviation
services has garnered widespread praise and favor among
travelers.
Hainan Airlines continues to bolster the recovery of
international routes and to broaden its network. For the 2024
summer and autumn seasons, the airline will operate nearly 500
domestic routes and over 40 international and regional routes,
providing service to multiple cities across Europe, North
America, Asia, Oceania,
Africa, and beyond.
The airline has consistently prioritized the utilization of
cutting-edge technologies to facilitate hardware upgrades,
enhancing its service capabilities through travel intelligence.
Initiatives include the introduction of a nationwide baggage
tracking system across 14 airports, the deployment of a 787-9 fleet
with air-ground interconnection services that surpass the
3,000-meter altitude limitation for seamless network connectivity,
and the launch of an intelligent customer service robot powered by
big data and artificial intelligence technology. These innovations
have enabled travelers to benefit from a range of enhanced
services, including baggage inquiries, air-ground connectivity, and
intelligent customer support.
Hainan Airlines and InterContinental Hotels Group (IHG) have
partnered to introduce a new range of Chinese meals for Business
Class passengers. The collaboration leverages the expertise of both
companies in meal research, development, and in-flight catering.
Additionally, Hainan Airlines has integrated Sofitel Hotels'
exclusive MyBed™ bedding experience into its Business Class, a move
that has contributed significantly to the airline's multiple
victories in the Best Business Class Comfort Amenities category
worldwide. To further streamline the travel experience, Hainan
Airlines has enhanced its "Simplified Business" service, offering
passengers greater convenience through self-service check-in,
online check-in, and baggage tracking features. Moreover, the
airline has launched its Pet Cabin Care service on select domestic
flights departing from 23 cities, including Beijing, Haikou and Xi'an, among others. The service enables
passengers to travel with their pets in the cabin, subject to
certain restrictions.
Hainan Airlines is intensifying its commitment to environmental
sustainability, viewing it as crucial for its strategic growth. In
February 2024, the airline's
initiative, "Green Aviation, Dream Flight – Hainan Airlines Green
Aviation Construction," was recognized as a model project under the
Belt and Road Initiative, reflecting its efforts to contribute to a
low-carbon economy.
The airline continues to focus on innovation in its services and
products, aiming to ensure a travel experience that aligns with its
five-star rating—prioritizing safety, comfort, and convenience for
its passengers. Through these efforts, Hainan Airlines not only
seeks to enhance its customer offerings but also to position itself
as a leader in sustainable aviation.
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SOURCE Hainan Airlines