Abby Carere named Chief Customer
Experience Officer, charged with optimizing user experience as
strong subscriber growth continues
KANSAS
CITY, Mo., July 11,
2024 /PRNewswire/ -- Conexon Connect, the internet
service provider (ISP) arm of rural fiber-optic network solutions
leader Conexon, is reinforcing its commitment to a world-class
fiber broadband customer experience with the appointment of Conexon
executive Abby Carere as Chief
Customer Experience Officer. Carere's expanded role speaks to the
evolving need for a dedicated senior leader to spearhead new
initiatives to take Connect's subscriber experience to the next
level.
"Electric cooperatives excel in the electric business in three
ways," Conexon co-CEO Jonathan
Chambers said. "First, the networks have been built and
maintained to a high standard, better than most investor-owned or
municipal utilities. Second, electric rates paid by co-op members
are typically lower than those paid by customers of investor-owned
or municipal utilities. And third, member services are superior to
the customer service provided by other utilities, as well as
superior to cable companies, phone companies, and the customer
service of most every other industry.
"As we built Conexon, the electric co-op experience was our
touchstone. We build the highest quality fiber-optic networks. We
work hard at keeping network costs down so that great broadband
service is affordable in rural America. And, we are working to
improve the customer experience. Today's announcement is a
reflection of our values. We seek that same quality of customer
service for broadband as members get from their cooperatives. Abby
will lead us there."
The new customer experience role will foster a more cohesive
bond throughout all Connect divisions as they move forward together
with a shared vision for the future: ensuring a positive,
customer-centric approach to fiber to the home (FTTH) services at
every customer touchpoint.
Carere, who established the Sales, Marketing and Account
Management teams at Conexon and has led them as Senior Vice
President since 2019, has helped guide dozens of electric
cooperatives to successfully deploy fiber broadband internet, voice
and TV services in their markets. She also played an
instrumental role in the development of Connect, as it has expanded
into more than 20 markets nationwide since its launch in 2021.
"Our customers, the rural Americans who have been without
reliable, affordable access to high-speed internet, are at the
center of everything we do," Conexon Founding Partner and
co-CEO Randy Klindt said. "As our
Connect footprint continues to grow, we are proud to invest further
into the future of rural America by delivering the best possible
customer experience for everyone we have the opportunity to
reach."
A seasoned communications leader, Carere worked with many
of the nation's early electric co-op broadband pioneers as the
rural broadband movement took flight. Since joining Conexon in
2019, Carere's marketing and sales leadership has helped propel the
company's electric cooperative client base and end-user subscriber
base to strong and consistent growth.
"The electric cooperative broadband movement has improved
quality of life, economic prospects and educational opportunities
across countless rural communities," Carere said. "I am
honored to have been a part of that as Conexon and its clients have
expanded the availability of world-class broadband across so many
regions. I look forward to this new role of ensuring Connect
customers are front and center with every interaction, so we can
continue to grow our business while furthering the vital mission to
transform rural America with fiber broadband."
About Conexon
Conexon is an industry-leading broadband network design,
construction and operations firm working with electric
cooperatives, communities and other entities to deploy fiber to the
home across rural America. Since its inception a decade ago,
Conexon has collaborated with electric cooperatives across 80
markets to launch and deploy fiber-to-the-home networks in their
territories, with more than 20 projects now reaching 100 percent of
members. The company's internet service provider, Connect, today
delivers multi-gigabit-speed internet across many of those markets.
Through Conexon's work with its partners, nearly 3 million rural
Americans now have access to fiber to the home, with more than 1.1
million connected. The company has designed more than 200,000 miles
of fiber and builds more than 50,000 miles annually. With more than
$2 billion in federal, state, and
local grants and subsidies for FTTH projects, Conexon and its
partners have collectively secured more federal broadband funding
for fiber construction than any other group in the country.
Cindy Parks
913-526-6912
cindy.parks@conexon.us
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SOURCE Conexon