Widespread rollout of DAX Copilot aligns with
the health system's mission to identify innovations that improve
health outcomes and experiences for patients.
BURLINGTON, Mass., Aug. 15,
2024 /PRNewswire/ -- Nuance Communications, a
Microsoft company, announced Thursday that Northwestern
Medicine has selected Dragon® Ambient
eXperience™ (DAX™) Copilot embedded in Epic
as its ambient voice solution and is deploying it within its
enterprise. Amplified by the power and scale of Microsoft Cloud for
Healthcare, DAX Copilot is enabling physicians at Northwestern
Medicine to turn their conversations with patients into a powerful
productivity tool to reduce administrative burdens associated with
clinical documentation and help improve overall patient
experiences.
In 2023, approximately 53% of physicians reported feeling burned
out (The Institute for Functional Medicine). Additionally, research
from the KLAS Arch Collaborative found that physicians at academic
medical centers are the second-most burned out, as these
organizations have more complex workflows that increase stress and
after-hours documentation (Understanding & Addressing Trends in
Physician & Nurse Burnout 2024). DAX Copilot allows
Northwestern Medicine physicians to automate clinical documentation
and streamline repetitive, time-consuming tasks. This solution
aligns with the health system's commitment to leveraging innovative
technologies to support its academic, research and administrative
functions.
Physicians using DAX Copilot benefit from several key outcomes,
as validated with system use data, including:
- Improved patient access to care. Physicians using DAX
Copilot at Northwestern Medicine in at least 50% of encounters are
seeing an additional 11.3 patients per month on average.
- Boosted physician satisfaction by alleviating
administrative burdens. For example, DAX Copilot users at
Northwestern Medicine saw a 24% decrease of time in notes and a 17%
decrease in "pajama time," or late-night administrative tasks, on
average.
- Improved financial outcomes with accurate clinical
documentation, improved retention, and additional revenue from
increased throughput and incremental services. For example,
Northwestern Medicine DAX Copilot users have realized higher Level
of Service coding.
"We are already seeing the significant benefits of DAX Copilot
as it is materially enhancing our ability to provide exceptional
patient care by reducing the administrative burden on our
physicians," said Doug King, senior
vice president and chief information officer of Northwestern
Memorial HealthCare.
"Northwestern Medicine is committed to providing a superior work
environment that promotes wellbeing, and implementing DAX Copilot
will allow our physicians to spend more quality time with our
patients, focusing on their needs rather than on paperwork and data
entry," said Gaurava Agarwal, MD, chief wellness executive of
Northwestern Memorial HealthCare. "This will improve the overall
patient experience while enhancing the wellbeing of our physicians,
enabling them to deliver care more effectively and with greater
satisfaction."
"We are very proud that Northwestern Medicine has selected DAX
Copilot embedded in Epic as its enterprise-wide ambient voice
solution to help its physicians reduce burnout driven by
administrative demands," said Peter
Durlach, corporate vice president, chief strategy officer of
Microsoft Health & Life Sciences. "The widespread
implementation of DAX Copilot is also a great example of
Northwestern Medicine's commitment to innovation and excellence in
patient care."
Part of a proven and extensible platform, DAX Copilot leverages
health systems' existing investments in the trusted family of
Nuance Dragon Medical solutions while enabling them to adopt
advanced AI-powered solutions at scale. Ranked Best in KLAS for
four consecutive years, Dragon® Medical One is
a documentation workflow assistant used by more than 600,000
clinicians worldwide to access clinical information and capture the
patient story efficiently and securely using the power of their
voices.
More information about DAX Copilot is available at
https://www.nuance.com/DAXCopilot.
About Nuance Communications
Nuance Communications is a technology pioneer with market
leadership in conversational, ambient and generative AI. A
full-service partner trusted by 77% of U.S. hospitals and more than
75% of Fortune 100 companies worldwide, Nuance creates intuitive
solutions that amplify people's ability to help others. Nuance is a
Microsoft company.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective owners. Epic
is a registered trademark of Epic Systems Corporation.
About Northwestern Medicine
To learn more about Northwestern Medicine, please visit
NM.org.
Media Contacts
Microsoft Media Relations: WE
Communications for Microsoft, (425) 638-7777,
rapidresponse@we-worldwide.com
Northwestern Medicine: Chris King,
chief media relations executive, (312) 926-0960,
christopher.king@nm.org
View original content to download
multimedia:https://www.prnewswire.com/news-releases/northwestern-medicine-deploys-dax-copilot-embedded-in-epic-within-its-enterprise-to-improve-patient-and-physician-experiences-302222444.html
SOURCE Nuance Communications, Inc.