RNS Number:3839L
Netcall PLC
21 May 2003

                                  NETCALL PLC

NETCALL APPOINTS NEW CHAIRMAN TO SPEARHEAD INTERNATIONAL EXPANSION STRATEGY


Netcall, the supplier of call centre technology products, has appointed Ron
Elder Chairman as it focusses on a new strategy for international expansion.
This follows the recently announced key contract with BT Group plc for over #1.5
million.

Netcall is embarking on an international expansion strategy, to win contracts
from businesses with multiple call centre operations.  To drive this strategy
the company has strengthened its Board with the appointment of Ron Elder as
Chairman. Ron was previously Chief Executive Officer of property-asset
management and Nasdaq-listed business, Omega Worldwide. Ron has also held senior
executive positions with Zurich Financial Services, Crawfords (a New York stock
exchange listed company), The First Personal Bank (now G.E.Capital Bank) and
Avis Europe.

Brian Gowers, previously chairman, who remains on the board in a non-executive
capacity, said today:

"Having delivered on the 18-month plan to develop a blue chip UK client base,
the opportunities for our QueueBusterTM product are increasingly in the global
marketplace where businesses operate multi-site call centres.  I particularly
look forward to working with Ron Elder, who brings valuable international
business experience."

Ron Elder, Chairman, said today:

"Netcall has made huge strides in developing a sound platform for growth both
locally and internationally.  I look forward to joining the team at Netcall and
taking the business on to the next exciting stage in its development."

Netcall intends to fortify the international proposition for its QueueBuster
product, having expanded the company's blue chip client base in the UK.  On 18
May 2003 Netcall announced that two out of the three new customer trials are
with customers outside the UK.  It also announced a new contract for over #1.5
million to supply BT with its QueueBuster product.

                                                                     21 May 2003


ENQUIRIES:

Netcall plc (www.netcall.com)                      Tel: 01480 495 300
Ron Elder, Chairman
David Rothschild, Commercial Director

College Hill                                       Tel: 020 7457 2020
Adrian Duffield
Corinna Dorward


NOTES TO EDITORS:

Netcall plc

Netcall's QueueBusterTM product eliminates the need to be kept waiting on hold
by call centres, giving callers the option of hanging up, keeping their place in
the queue and taking a free call back when a live agent is available to speak to
them.

The product allows the call centre to manage volumes and costs whilst delivering
a greater level of customer satisfaction.  Personalised call back results in
less caller complaints and shifts caller control to the call centre, so that
calls can be better managed. It also eradicates the wasted call time when
customers cannot be immediately connected to the right member of staff.

NetCall has estimated that each day 734,850 calls are made to call centres from
work awaiting an answer for two minutes or longer and that hanging on the
telephone was estimated to cost industry around #62 million a year. Some of the
longest waiting times to call centres last up to 20 minutes.  Customers who
endure the stress of holding often vent their frustration at agents, wasting
call time and increasing anxiety levels in call centre staff. QueueBuster
customers all comment that the product really helps to take away the frustration
and delivers the exceptional customer service they strive for.

The hardware and software technology provided by QueueBuster fits and works with
any existing telephone, internet or switch system. In the UK alone Netcall
estimates that over 1,000 call centres could benefit from using QueueBuster.

Netcall's blue chip client base includes The Cooperative Bank, One Tel, Royal
and Sun Alliance, Thames Water, United Utilities and Vertex and BT, with whom it
recently signed a #1.5 million contract.  All Netcall's multi-site customers,
who have bought QueueBusterTM for one call centre, have placed additional orders
for their other sites.

Netcall is AIM listed and reported revenues of #861,000 in the year to 30 June
2002 and a net loss of #2,250,000.  In the six months to 31 December 2002 the
company reported increased revenues of #829,000 and a reduced loss of #490,000.


Ron Elder


Ron's has extensive managerial experience in manufacturing, service and
financial services companies. He has held senior financial and business
leadership positions over the last 25 years, most recently as Chief Executive
Officer, leading the successful sale of Omega Worldwide Inc., a Nasdaq listed
property asset management and aged care business in the UK and Australia.

Prior to that Ron was Director of Corporate & Business Development for Zurich
Financial Services in the UK, South Africa and Ireland.  In this position he ran
the Mergers & Acquisitions function and led the strategic and organizational
repositioning of a number of the consumer facing businesses, both direct and
intermediated, to deliver significant profitable growth through existing and
emerging distribution channels.

As international Chief Exective Officer of Crawfords, a New York stock exchange
listed company, Ron provided leadership and strategic direction to this
insurance claims, adjusting and risk management business in 45 countries
worldwide.

Ron previously spent six years with G.E. Capital where he held Chief Executive
Officer roles in a mid market business to business leasing operation and
subsequently ran the U.K. auto consumer finance.  Additionally he was a director
of The First Personal Bank (now G.E.Capital Bank) G.E. Capital's UK licensed
bank.

His early experience of six years in various managerial roles with Avis in and
ten years with Air Products and Chemicals Inc. where he lived and worked in the
U.S. Continental Europe and the U.K.

Ron is based in the UK.  He is a graduate of both The Heriot Watt University,
Edinburgh and the London Business School and is a Scottish Chartered Accountant.
He has also served on the boards of a number of U.K. private companies.


                      This information is provided by RNS
            The company news service from the London Stock Exchange
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