ADTRAN Expands Vast Broadband’s Visibility into Network Operations across the U.S.
24 September 2020 - 10:00PM
Business Wire
Mosaic Subscriber Insight enables service
provider to increase network visibility and build better subscriber
experience
ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of innovative
business and residential connectivity solutions, today announced
that Vast Broadband has selected ADTRAN’s Mosaic Subscriber Insight
to gather actionable intelligence from its access network that
reaches from Minnesota to Texas. The solution enables Vast
Broadband to gain better visibility into network performance,
quickly troubleshoot and resolve issues, and build better customer
loyalty.
Vast Broadband provides high-speed broadband, video and voice
services to over 61,000 residential and business customers in South
Dakota and Minnesota. It also operates Vexus Fiber in Texas and
Louisiana, deploying a high-quality fiber network that passes more
than 70,000 homes and businesses. Maintaining visibility into the
performance of both regional networks was challenging. Vast
Broadband and Vexus Fiber serve some rural customers that are 90
miles from a network technician, which creates significant
challenges in troubleshooting and issue resolution velocity.
The Mosaic Subscriber Insight intuitive dashboard and network
analytic capabilities provides the tools and visibility to close
this customer service gap. Vast Broadband is already leveraging
ADTRAN’s Total Access 5000 (TA5000) fiber access platform for its
FTTH buildout, and it selected ADTRAN to accelerate its network and
subscriber monitoring capabilities across both regional networks.
Its goal is to deploy Mosaic Subscriber Insight to 300,000
residential customers within the next two years to better
understand subscriber behavior, quickly resolve issues and even
reduce expensive and time-consuming truck rolls.
“ADTRAN continues to provide us with best practices for our FTTH
deployment. This ongoing relationship made Mosaic Subscriber
Insight the perfect choice,” said Larry Eby, Executive Vice
President and Chief Operating Officer at Vast Broadband. “In our
effort to provide the best broadband experience for our
subscribers, ADTRAN allows us to assess the access network and
obtain customer information within seconds; therefore making better
network decisions and becoming more confident that we are
protecting our business and our customers’ quality of service.”
Mosaic Subscriber Insight enables service providers to leverage
real-time network insight to dramatically improve operations. It
ties together subscriber, network and billing data, and it can
report on revenue leakage, mismatched speeds, usage patterns
featuring heat maps (one of Vast Broadband’s favorite features),
bandwidth utilization, and broadband service stats. Mosaic
Subscriber Insight also helps Vast Broadband make recommendations
to customers based on usage patterns and build loyalty. For
example, some customers were using more bandwidth than others, and
Vast Broadband was able to easily suggest adjustments for every
customer to ensure they get what they pay for.
“It’s critical that service providers understand their
subscribers’ challenges and needs,” said Brian Efimetz, Regional
Vice President of Service Provider Sales at ADTRAN. “Mosaic
Subscriber Insight does just that, by helping providers, like Vast
Broadband, quickly recognize what might be impacting subscribers’
broadband experience and fix it before it becomes an issue. This
helps them improve subscriber satisfaction and generate more
revenue.”
To learn more about ADTRAN’s Mosaic Subscriber Insight, please
visit adtran.com/Mosaic-Subscriber-Insight.
About ADTRAN ADTRAN, Inc. is a leading global provider of
open, disaggregated networking and communications solutions that
enable voice, data, video and internet communications across any
network infrastructure. From the cloud edge to the subscriber edge,
ADTRAN empowers communications service providers around the world
to manage and scale services that connect people, places and
things. ADTRAN solutions are currently in use by service providers,
private enterprises, government organizations and millions of
individual users worldwide. Find more at ADTRAN, LinkedIn and
Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20200924005083/en/
Ashley Schulte 919-435-9112 ashley.schulte@adtran.com
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